• TenorShare

TenorShare

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Overview

TenorShare has a rating of 3.1 stars from 1,262 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TenorShare most frequently mention customer service, whatsapp data, and icarefone transfer. TenorShare ranks 1st among Data Backup sites.

  • Service
    844
  • Value
    827
  • Shipping
    654
  • Returns
    708
  • Quality
    803

This company does not typically respond to reviews

Positive reviews (last 12 months): 47.7%
Positive
41
Neutral
1
Negative
44
209
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How would you rate TenorShare?
Top Positive Review

“Great product when I use it”

Sean S.
7/12/24

It only seems to do what I need it to do and it's a great time to use the software in the people are great too I will always use their products over any other products and just take it back to me as soon as they can and it's been like done fixing my phone

Top Critical Review

“Did not work on my iPad 9 th gen”

Steve N.
9/5/24

I purchased a one month subscription to Tenorshare Reiboot to correct an issue on my iPad. Could not connect to my iPad. I've been working with their support group for 4 days and can't resolve the issue. I've given up and have asked for a refund.

Reviews (1,262)

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Reviews that mention popular keywords

customer service (220) customer support (57) support team (62) refund policy (24) android phone (21) credit card (14) recovery mode (13)
Thumbnail of user dylans402
Washington
1 review
0 helpful votes
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December 30th, 2022

I would like to say since the first day I got tenorshare that they have been nothing but helpful to give me the satisfaction I needed with the software I bought. I highly recommend them..

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Value
Thumbnail of user ryanh1538
Canada
1 review
0 helpful votes
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October 13th, 2023

This does not work and is a total scam. Support is a joke and guarantee is a joke. Better business burrow better start helping out the consumers with companies like this.

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Thumbnail of user hafizhairuddin624
Malaysia
1 review
0 helpful votes
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October 7th, 2023

I tried to fix my iphone and the staff contacted me through email and guided me step by step. I would definitely recommend others to use this software

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Thumbnail of user shit1748
TW
1 review
0 helpful votes
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October 7th, 2023

IAnyGO is a user-friendly program that allows me to easily change my location, play games, and when encountering issues, the customer service provides excellent feedback and assistance.

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Thumbnail of user faisalf15
GB
1 review
0 helpful votes
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April 11th, 2022

Really helpful and kind staff. They always help out and offer you more. The apps are the most sophisticated tech apps and they always work... Will be keeping business with tenorshare. 5 stars always

Tip for consumers:
Very helpful and good info

Products used:
Apps for unlock and software fix

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Thumbnail of user glenm172
Texas
1 review
1 helpful vote
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October 6th, 2020

Complete scam. Do not waste the money. Will not work and the money back guarantee is also a lie. The customer service is a joke. I will never buy one of their products again

Thumbnail of user angelh84
Angel H. – TenorShare Rep

Dear customer,

Thank you very much for letting us know about your situation. Tenorshare values every single opinion from our customers. I truly understand your disappointment. We sincerely apologize for any inconvenience caused to you and we really hope to make it right for you.

Could you please provide me more details about your current situation? We will prrovide a solution for you.

Best regards,
Tenorshare Support Team

Thumbnail of user kston.ng
Singapore
1 review
0 helpful votes
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October 7th, 2023

Rosetin's exceptional service and expert guidance exemplify their commitment to customer satisfaction and technical excellence, providing both effective solutions and comprehensive support.

Service
Value
Thumbnail of user junaidm14
Turkey
1 review
1 helpful vote
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April 23rd, 2021

You can't cancel the auto renewal by yourself, you'll have to email them in order to to cancel it and even if you email them they'll say that they've canceled it they will charge you again!

Tip for consumers:
Don’t use your card!

Products used:
None

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Thumbnail of user anschlup
Switzerland
1 review
0 helpful votes
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October 7th, 2023
Verified purchase

Thanks Shelley for the excellent support, the error has been fixed and "WhatsApp Transfer for Windows" is working properly again. Thanks again for your help.

Thumbnail of user navidk4
California
1 review
0 helpful votes
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September 23rd, 2023

I love using this company software. It's great customer service. The software is very easy to use and very fast. I highly recommend it. The one I personally use so far is call Ianygo software.

Tip for consumers:
Thank you very much for great quality.

Products used:
Ianygo

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Thumbnail of user missnlimbs
GB
1 review
0 helpful votes
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October 7th, 2023

Superb customer service, easy to use and the installation was quick and smooth to do. I can happily plug in my phone and then get to do whatever I need.

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Thumbnail of user panchal.y.umang
India
1 review
0 helpful votes
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October 7th, 2023

This website has helped me to get my old data. Recently, my phone had some issue so I did not get a chance to save my data but then I found this website helped me to get my old data back.

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Thumbnail of user benw910
New Zealand
1 review
0 helpful votes
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July 23rd, 2021

I do not recommend anyone purchase TenorShare products. This company is a total Scam! About a year ago I accidentally permanently deleted a number of documents and folders from my laptop hard drive and needed to recover them. After searching for, and reviewing, a large list of products on the market I decided to purchase TenorShare. The product was suboptimal and was only able to recover a few files, unfortunately none of the ones I really needed. When I purchased the product it stated "Satisfaction guaranteed or a full refund would be provided". As the product didn't work I requested a full refund. However, the company refused to provide a refund. It was only after raising a complaint with my Credit Card provider that a refund was forthcoming. Next thing I know they charged a subscription fee which I also hadn't signed up. Again they refused to refund until I raised a complaint with my Credit Card provider. This company is a total SCAM and although it appears they are based in the Netherlands they are actually Chinese. WARNING: Do not purchase any products from TenorShare.

Tip for consumers:
Provide genuine feedback to help others avoid purchasing fake products.

Products used:
Tenorshare UltData - Windows Data Recovery

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Thumbnail of user chriss4228
Indiana
1 review
0 helpful votes
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December 31st, 2022
Verified purchase

Their software failed to fix my iPad. They have a money back guarantee, but they never intended to give any money back. I wouldn't recommend their products to anyone.

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Thumbnail of user kamet1006
Mississippi
1 review
0 helpful votes
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October 7th, 2023

Tenorshare provides a great product and replies to questions very quickly. Excellent customer service and software that's easy to use and works great!

Products used:
Tenorshare4u

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Thumbnail of user sun0ndarkside
Pennsylvania
1 review
0 helpful votes
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October 7th, 2023
Verified purchase

I ordered the wrong software and the wrong software was great but wasn't what I needed so I emailed tenorshare explained what happened and they gladly switched me to the right software

Thumbnail of user sarahy23
Florida
1 review
2 helpful votes
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May 20th, 2015

I purchased Tenorshare iPhone Data Recovery. It helps me get back my vital contacts.
Pretty good one. Highly recommended.
http://www.tenorshare.com/products/iphone-data-recovery-win.html

Thumbnail of user daweedh
Slovakia
1 review
0 helpful votes
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May 1st, 2022

Best of bests companies for phone and pc softwares its blessing working with it :)) ))))in mz life couldnt happens nothing better then found out this company :P: )))

Thumbnail of user jeserut
Mississippi
1 review
0 helpful votes
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October 7th, 2023

Thanks to ms tiffany from the customer supprt team im well satisfied she turned a bad experience in tk a great one and i deffenitly wiuld refer the product

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Thumbnail of user srvmjjmt
India
1 review
0 helpful votes
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October 7th, 2023

Tenorshare Reiboot for Android is a great software for Android users who want to fix issues at one go. It has got very good features that can satisfies most users. One can definitely try it out.

Thumbnail of user janej382
GB
1 review
0 helpful votes
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March 2nd, 2022

Screwed up my iPhone and I could not get into my iPhone for a week
After I download the software that claims it can transfer files from iPhone to Mac laptop.
Would not recommend anybody to use this CCP CHINA HONG KONG software
I am sure there are built in CCP CHINA spyware since it does not work and do anything else.

Tenorshare icarefone
https://www.tenorshare.net/support/contact.html
CHINA CHINA CHINA CHINA $#*!-UP
Another useless CCP China software that only serves to plant spyware
ZERO STARS RATING FROM ME

Support are China based - of course they do not answer to emails and phone calls...
Phone: *******2446

Address: Room B, 5th Floor, Gaylord Commercial Building 114-118 Lockhart Rd, Wan Chai, HongKong

Tip for consumers:
DON'T BUY FROM CHINA......... CHINA HAS NO LAWS FOR COMPLAINING TO A COMPANY - IT IS ALL CCP WHERE IN COURT CCP CHINA WINS *******99999% OF COURT CASES... THE WAY TO MAKE IT IN CCP CHINA IS TO JOIN CCP - THEN THE SUN ALWAYS SHINE ON YOU AND YOU SMILE LIKE MAO ON HIS BIRTHDAY.....

Products used:
ANYTHING ELSE - BEST IS TO MOVE FILES TO YOUR OWN CLOUD......

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Thumbnail of user arshd1
Canada
1 review
0 helpful votes
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December 24th, 2020

I bought their product to reboot my iphone X but didn't work at all and all i want is my refund and are not replying me back. I freakin paid $42 for that

Shipping
Thumbnail of user wyattl44
Virginia
1 review
0 helpful votes
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March 21st, 2023

Purchased software from this company to help bypass MDM on my IPad. Their software didn't work and was not performing as it should. I sent an email to technical support waiting for a reply. They replied and told me to restart my device, which didn't work. Waited longer for another response and finally got fed up and purchased a different software from another company that worked correctly. I emailed technical support back and asked for a refund. They told me that there was nothing wrong with their product and "I changed my mind" because they have up to 30 days to help me fix the problem. That is complete BS. I should not have to wait up to 30 days for them to troubleshoot because their software is not working correctly. I wanted access to my iPad that same day. Their technical support team was not helpful and did not help fix the situation, now they refuse to refund my money for a product that doesn't work. This company is awful and will never recommend to anyone. They don't even deserve the 1 star they are getting.

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Thumbnail of user sugarhousesean
Washington
1 review
0 helpful votes
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December 24th, 2023

I'm blown away by there customer service it's really amazing that people still help as much as they do.

Products used:
4u

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Thumbnail of user awady81
Saudi Arabia
1 review
0 helpful votes
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October 7th, 2023

We thank you for your interest and prompt response
Adorable Thank you
I advise many to use the program because the after-sales service is smooth and fast

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Thumbnail of user angelh84
Angel H.
Typically does not respond to reviews

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