• TenorShare

TenorShare

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Overview

TenorShare has a rating of 3.1 stars from 1,262 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TenorShare most frequently mention customer service, whatsapp data, and icarefone transfer. TenorShare ranks 1st among Data Backup sites.

  • Service
    844
  • Value
    827
  • Shipping
    654
  • Returns
    708
  • Quality
    803

This company does not typically respond to reviews

Positive reviews (last 12 months): 48.9%
Positive
43
Neutral
1
Negative
44
209
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How would you rate TenorShare?
Top Positive Review

“Great product when I use it”

Sean S.
7/12/24

It only seems to do what I need it to do and it's a great time to use the software in the people are great too I will always use their products over any other products and just take it back to me as soon as they can and it's been like done fixing my phone

Top Critical Review

“Did not work on my iPad 9 th gen”

Steve N.
9/5/24

I purchased a one month subscription to Tenorshare Reiboot to correct an issue on my iPad. Could not connect to my iPad. I've been working with their support group for 4 days and can't resolve the issue. I've given up and have asked for a refund.

Reviews (1,262)

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Reviews that mention popular keywords

customer service (220) customer support (57) support team (62) refund policy (24) android phone (21) credit card (14) recovery mode (13)
Thumbnail of user sayianfaisal1
Saudi Arabia
1 review
0 helpful votes
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October 7th, 2023

Had a trouble with my ipad password since I forgot about it. So through my journey I found this cool company "TenorShare" It went like this, Cheap prices, Purchased the product,( Not to mention the great service support!) Didn't take 30-20 minutes to remove my password. Very amazing company/product I am very glad to have it in my way. Thank you TenorShare!

Thumbnail of user jayz458
Texas
1 review
0 helpful votes
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October 7th, 2023
Verified purchase

No complaints, the only fine print I would add is that the software gives you unlimited restores on the phone you've already activated with the software. Meaning you are only limited to 5 different phones for MDM bypass before you're required to repurchase.

Not a deal breaker, great product!

Thumbnail of user mac61
TW
1 review
0 helpful votes
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October 7th, 2023
Verified purchase

Ten years ago, my HDD was severely broken due to overheating.
Originally i completely gave up.
Until last year, i saw this product on the internet.
The software successfully reapaird my HDD and saved my data from an old computer.
Moreover, the customer service is really kind and respond really rapidly to solve my another technical problem, which i really appreciate.
Strongly recommend it.

Tip for consumers:
highly recommend it!

Products used:
Tenorshare 4DDiG

Service
Value
Shipping
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Thumbnail of user ahalyan
India
1 review
0 helpful votes
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January 7th, 2022
Verified purchase

After I downloaded the app I saw a tutorial how to transfer whatsapp chats from iphone to android completely, in a matter of seconds every whatsapp data including the media got transferred completely without missing a single file thanks to Tenorshare...
Keep up with the good software work guys...!
I would recommend you to download and try the awesome app...!

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Value
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Thumbnail of user tomb2043
Arizona
1 review
0 helpful votes
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December 20th, 2022
Verified purchase

I purchased this program as a quick fix for my mom's tablet. She forgot her password pin and now is locked out... this program did not work and there is no refund for their program not working... lesson learned contact samsung in the future...

Tip for consumers:
Do not buy this product unless you've tried everything else first... paying 29 dollars for a program that didn't work is not cool....

Products used:
I took the tablet to a ifixit store

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Value
Shipping
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Thumbnail of user themdrealestateman
Maryland
1 review
0 helpful votes
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November 9th, 2023
Verified purchase

Before I had written that Tenorshare did not live up to their 30-day refund policy, well I was wrong! They returned my money after several emails back and forth, as they realized their program could not solve my issue. So, although my issue wasn't solved, it doesn't mean their program won't solve other problems. Also, before you purchase any other their products, make sure you 100% understand their refund policy. They will also ask you to provide logs once you have completed their process on the program. This is not hard to do, but at least make sure you understand how to pull the logs, incase you need evidence to support you. My previous review was a 1 but I brought it up to a 4 because they put themselves back in integrity because they honoured their return policy.

Products used:
REIBoot for Mac

Thumbnail of user norris69.en
Oklahoma
2 reviews
0 helpful votes
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October 7th, 2023

I have been using Tenoreshare going on 5 years now, their customer service, as well as standing by what is advertised, I have yet to find another Company that us even close in comparison. Thank you Tenorshare for keeping your word and providing everything you say on your website to be true.

Thumbnail of user jahirraihanjoy100
Bangladesh
1 review
0 helpful votes
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October 7th, 2023

I can't express how grateful I am for Tenorshare. The community here is incredibly helpful. Whenever I've had i phones related issues or questions, I've received prompt and knowledgeable assistance from fellow members. This forum is a lifesaver!"

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Value
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Thumbnail of user leonard8000
Italy
1 review
0 helpful votes
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October 7th, 2023

I must say that my hope for the transition of my WhatsApp backup from iPhone to Android was over, I tried so many times without success. This is probably the first time an app support such as theirs solved a problem. And not an easy one, I asked so many experienced people and most of them said that the transition is very difficult. I am really satisfied with their service. Thanks guys!

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Thumbnail of user mackthisass
Nevada
1 review
0 helpful votes
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October 7th, 2023

Tenorshare is a reliable and effective software tool that allows users to manage their smartphones and related data easily. With Tenorshare's diverse range of software, users can transfer files, recover lost or deleted data, extract photos, music, and videos, and more. The software is user-friendly and intuitive, making it appealing to both casual and power users alike. Additionally, the company offers a range of helpful customer support options, including a knowledge base, live chat, and a user community. Overall, Tenorshare is a must-have tool for anyone who wants to manage their smartphone data efficiently and securely.

Thumbnail of user josen176
Brazil
1 review
1 helpful vote
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May 28th, 2021
Verified purchase

I bought tenorshare windows boot genius. The email I got had a link for the free version. I opened a ticket reporting that only to receive next day an email to download from the same link. I wrote right away that I had tried this link, no answer until next day. Then I decided to format my HD and ask for reimbursement (I did not use their activation code). Now they do not want to reimburse me. It is been days. Lessons:

1. DO NOT trust their 30 days money back guarantee;

2. Their user support sucks big time;

3. Their software did not work, they were unable to provide a full version for days.

Tip for consumers:
Plain garbage. Do not use.

Products used:
Windows boot genius

Service
Value
Returns
Quality
Thumbnail of user darrellj64
Illinois
1 review
3 helpful votes
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June 30th, 2021

Product doesn't work. I tried 3 times and all I got was 3 different write protected locked drives. Oh and yep you guessed it they want to sell me something to fix it. Why would I want another thing from them if their product doesn't work. Also good luck at getting your money back. It'll be a fight. They will also offer you free programs that they sell. Again why would I want that

Tip for consumers:
Don't purchase. It's not worth it

Products used:
4meKey

Service
Value
Shipping
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Thumbnail of user e8532152
Japan
1 review
0 helpful votes
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October 7th, 2023

TenorShare's products are praised for providing a user-friendly interface that allows even beginners to easily navigate and operate them. Their data recovery tools are highly regarded for effectively restoring deleted files and recovering lost data. Users also appreciate the speed and reliability of TenorShare's software, as it enables them to swiftly resolve issues. The company's customer support receives positive evaluations for their prompt and courteous responses to user inquiries and questions. Additionally, TenorShare's products are recognized for their wide compatibility with various devices and platforms, making them suitable for diverse situations.

Thumbnail of user rebeccak1252
Ohio
1 review
0 helpful votes
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November 16th, 2022

Do not use this unless you want to get ripped off. They refuse to refund money when there product don't work. It made matters worse locked my daughters I phone 13 pro max to owner and then they say not there problem. Run and don't look back these people are thieves...

Tip for consumers:
Run they will rip you off and not have a care in the world.

Products used:
I got the windows one it suggested for the I phone 13 pro max.

Service
Value
Quality
Thumbnail of user cesart961
Virginia
1 review
1 helpful vote
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October 7th, 2023
Verified purchase

I am very pleased with how quickly the Support Team got back to me after I had accidentally grabbed the wrong product. Apart from the quick response they also helped me get the correct product at no extra cost and I greatly appreciate it. For that I will be giving them a 5star rating. Thank you so much for the help!

Products used:
I will end up using the Lifetime license product rather than the yearly subscription.

Service
Value
Shipping
Returns
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Thumbnail of user markkasparov2000mkss
RU
1 review
0 helpful votes
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October 7th, 2023

Very convenient and fast service that helps me solve my problems every day. In addition to the ideal work of the service, I am very pleased with the fast user support and assistance with any questions. Previously, I had to use 3 services in order to do my job, but now everything I need is in "one window". Thanks to the developers for a wonderful product.

Service
Value
Shipping
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Thumbnail of user rufai8110
France
1 review
0 helpful votes
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October 7th, 2023

Tenorshare is a company renowned for its innovative and reliable software solutions. Their products often offer advanced features while remaining user-friendly. Their commitment to quality and customer support makes them a solid choice to meet various technological needs.

Thumbnail of user fotos.herraez
Spain
1 review
0 helpful votes
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October 7th, 2023

Hello people,

The Tenorshare 4DDiG program impresses with its intuitive interface and ability to restore a variety of lost files. Its thorough scanning process and reliable results provide peace of mind to users seeking to recover valuable information. In addition to its effectiveness, the tool proves to be user-friendly, making it an excellent choice for both novice users and those with more tech-savvy. However, some advanced users may miss more advanced customization options. In summary, the data recovery program is a recommended solution for data loss situations

Products used:
4DDIG

Service
Value
Shipping
Returns
Quality
Thumbnail of user beckys329
Canada
1 review
15 helpful votes
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May 8th, 2021

I used this product for less then a day because even though I bought the right version it did not work on my laptop. I asked for a refund the same day I used it and they asked me to do a few things which I did already and no solution. In the end, they refused a refund even though all over their website it states a 30-day money back policy.

Awful customer service and will never buy another product from them in the future.

Tip for consumers:
Do not buy any products from them unless you have used them before and know they will work for your laptop. Even if it states compatible it isn’t always and they do not give refunds even though it is stated that they do.

Products used:
I used the Mac version of this product.

Thumbnail of user mor23
New Jersey
1 review
2 helpful votes
  • Send Message
January 24th, 2021
Verified purchase

Beware of the Phone unlock products, as they cleverly disguise the fact that the phones need to be absolutely wiped in order to unlock, a process that is already completely free and well documented on Apple and Android websites. When confronted with this information and the lack of mention on their website their customer service misdirects to guides that not only fail post a Disclaimer or Advisory that you will lose your data, but cleverly skip over the actual step where you are prompted that this will wipe your data.

By time you see an actual notice confirming this will in fact happen, you've already gave them you're $ and are enrolled in an annual subscription that you'll likely forget to cancel.

When asking for a refund, they have obvious prepared responses haggling for a 30% refund, and then negotiating up to a 50% refund. As if you made a purchase from a peddler on the street for a bootleg DVD.

Stay clear and don't waste your time.

Products used:
iPhone Unlock

Service
Value
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Quality
Thumbnail of user nicholass686
Texas
1 review
4 helpful votes
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January 26th, 2022
Verified purchase

Software did not fix my phone and customer service is a joke. They are in china so you have to wait a day for a response due to time differences. After customer service asking pretty much the same questions over and over for about a week. No refund…they want you to keep trying there software for 30 days in order to get the refund. Who's has 30 days to be without a phone. Took to apple they fixed it in 30 minutes.

Tip for consumers:
Would not recommend

Products used:
Reiboot

Service
Value
Returns
Quality
Thumbnail of user cw597
Louisiana
1 review
12 helpful votes
  • Send Message
July 6th, 2021
Verified purchase

$#*! didn't work, then billed me secretly for months when I selected a "1-month subscription" When I tried to cancel the order it took me on a roundabout course and didn't let me cancel it anyway. There's no customer service number to help you at all. Don't buy this $#*!booty $#*! product, save your money.

Products used:
REIBOOT

Service
Value
Shipping
Returns
Quality
Thumbnail of user richardw2523
Australia
1 review
3 helpful votes
  • Send Message
January 22nd, 2022

Don't expect a refund if Reiboot doesn't work. They will just say it is due to a hardware issue. My Samsung S7 was 7 years old, had never had a hardware problem but jammed up when I did a factory reset.

Tip for consumers:
They will not give you a refund if it doesn't work. They will just claim that it must be a mechanical fault with the phone despite all the evidence to the contrary. It is quite dishonest really.

Products used:
Tenorshare ReiBoot

Service
Value
Shipping
Returns
Quality
Thumbnail of user davidb8577
California
1 review
1 helpful vote
  • Send Message
July 25th, 2022

Very Disappointed. We tried to use the software on a locked iPhone to try and save the photos. After going through the instructions, the phone went through a factory reset and all photos were lost. Then, I realized that they charged my credit card for two additional months. I had to go back and cancel the "subscription". (Not sure why I would want a subscription for a product that didn't work?). When I requested a refund, they denied it. Pretty Shady….

Thumbnail of user noheap1
Hawaii
1 review
12 helpful votes
  • Send Message
February 8th, 2021
Verified purchase

Purchased the Tenorshare software to recover android data for $41.83 on 2/7/21 and it did not work at all. I then downloaded free software right after that recovered my data and attempted to return the Tenorshare software the next day, 2/8/21 and was denied because I had downloaded another product. The only reason I tried Tenorshare to begin with was due to the "30 day money back guarantee" claim on their website. Don't waste your time or money.

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Angel H.
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