• TenorShare

TenorShare

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Overview

TenorShare has a rating of 3.1 stars from 1,262 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TenorShare most frequently mention customer service, whatsapp data, and icarefone transfer. TenorShare ranks 1st among Data Backup sites.

  • Service
    844
  • Value
    827
  • Shipping
    654
  • Returns
    708
  • Quality
    803

This company does not typically respond to reviews

Positive reviews (last 12 months): 47.7%
Positive
41
Neutral
1
Negative
44
209
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How would you rate TenorShare?
Top Positive Review

“Great product when I use it”

Sean S.
7/12/24

It only seems to do what I need it to do and it's a great time to use the software in the people are great too I will always use their products over any other products and just take it back to me as soon as they can and it's been like done fixing my phone

Top Critical Review

“Did not work on my iPad 9 th gen”

Steve N.
9/5/24

I purchased a one month subscription to Tenorshare Reiboot to correct an issue on my iPad. Could not connect to my iPad. I've been working with their support group for 4 days and can't resolve the issue. I've given up and have asked for a refund.

Reviews (1,262)

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Reviews that mention popular keywords

customer service (220) customer support (57) support team (62) refund policy (24) android phone (21) credit card (14) recovery mode (13)
Thumbnail of user saram919
Texas
1 review
0 helpful votes
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November 5th, 2021
Verified purchase

This company is awful. Why? I tried to download the program onto my iPad Pro, and it would not download. Therefore, I could not use it. They said that they will refund the money of people who have technical issues. Well, I think my problem is a technical issue when the program could not be downloaded, let alone opened. They disagreed. They kept giving me the same answer. Then I was offered $ off for another program. I said, "What about the software will not open on my IPad do you not understand? Why give me something else that will not open, if what I wanted and paid for will not open, let alone be used? They just wanted to keep my money. Crooks is what they are. So, if you are not sure if the program will open or not on your device, do not buy it. You will NOT get your money back, as they are not honest, nor do they have good business practices.

Tip for consumers:
Yes, any time you see Tenorshare, run. They are not helpful, and you will never get your money back. It took days of emails with their customer service to even find that out. Now they quite writing.

Products used:
There was no shipping. I bought this online.

Thumbnail of user mito212
Japan
1 review
0 helpful votes
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October 7th, 2023

I believe that unlocking a locked device requires extremely difficult techniques, but I am very grateful to you for providing a service that allows users to unlock it with easy-to-understand operations. Thank you very much.

Thumbnail of user paki.makawu
South Africa
1 review
0 helpful votes
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October 7th, 2023
Verified purchase

I bought myself a new iPhone last had to move away for Huawei could work without google services. The iCarefone WhatsApp transfer is a child's play with easy to understand guides.
This year had to help a friend with their phones and use it again for when my fone went for repairs.

Best by far in the market.

Products used:
WhatsApp transfer iOS

Service
Value
Shipping
Quality
Thumbnail of user janetl1031
Florida
1 review
3 helpful votes
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November 11th, 2021

I'm a regular business owner with 170 employees. I can normally get IT to take care of technology issues - but I purchased this product to unlock the phone of my family member on life support. My fault for not researching more. It advertised that it would unlock the phone with data loss. The trial would not unlock it, so I needed to purchase it to see. It did not work so I tried the other options. The only option that would work is with a full data loss. I needed the information in the phone to contact my family members friends. I requested a refund based on not working. Of course they wont refund because I should have known it would not work before I bought it. (They tell me) I feel it is a scam if you have to spend $31 to try something and when it doesn't work, no refund. Quite simply, buyers beware.

Tip for consumers:
I would not use Tenorshare

Products used:
Phone lock Removal

Service
Value
Returns
Quality
Thumbnail of user janeaboujaoudemodel
AE
1 review
2 helpful votes
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October 7th, 2023

Omg I can't believe! First I thought it was a scam website, but after downloading and trying it, I rebooted and fixed my iphone ios through their service. It cost me 29$ instead of 41 $ since they had 30% for firt time user. I took monthly membership. I never thought it will really work! This is the best app ever it really saved my life! First i went to apple store they asked me to restore my iphone and throw it in the garbage! I was totally shocked and destroyed. But thanks to tenorshare ive got my life back.

Thumbnail of user treffzone
Malaysia
1 review
0 helpful votes
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October 7th, 2023
Verified purchase

After purchase the software, I received the product key on the same day. I've did encounter some issues such as some bugs, after report it to the customer service, they reply it and fix it even I know the team is on vacation.

Thumbnail of user marcocal89
Italy
1 review
0 helpful votes
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October 7th, 2023

Tenorshare is a reliable software company that offers a range of excellent solutions for data recovery, system repair, and mobile utilities. I have had the opportunity to use their products, and I must say I am thoroughly impressed with their performance and ease of use. Their data recovery software helped me retrieve precious files that I had accidentally deleted, saving me from a potential disaster.

What sets Tenorshare apart is their dedication to customer support. Whenever I had an inquiry or needed assistance, their support team was prompt and helpful. The interface of their software is intuitive, making it accessible even for non-tech-savvy users.

In conclusion, I highly recommend Tenorshare's products to anyone in need of reliable and effective software solutions. Their commitment to excellence and top-notch customer service make them a standout choice in the industry.

Thumbnail of user phuongd27
Colorado
1 review
1 helpful vote
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September 25th, 2022
Verified purchase

In desperation to preserve data on my iphone, I fell for their tricky advertising and bought the software. Dowloaded the trial and went through the steps. Only when I purchased the software that the disclaimer comes up to say data will be erased. I emailed them right away after my purchase and went into paypal to disable the auto-renewal.

They sent me a screenshot of a disclaimer buried somewhere in their support page that data will be erase so I am not getting a refund.

I could have just hit the restore button on my phone and live with the consequence that I will lose all the data I did not back up.

There is NO software out there that can save your data if you forget your iphone password - This is not Apple ID password which you can reset without buying any software.

Tip for consumers:
Software is a scam for people who don't know much about technology. It seems to do best when people are desperate to save their data. I was one of those people who have some tech knowledge but blinded by desperation.

Products used:
There's vague language on refund and to contact them.

Service
Value
Shipping
Returns
Quality
Thumbnail of user albakaly2012
Yemen
1 review
0 helpful votes
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October 7th, 2023

The team is very helpful and cooperative, i get a clear answer right away for every question I ask about the service which is not the case in other sites. Service works, you should have your ipad/iphone activation lock bypass in a second.

Tip for consumers:
I recommend buying and subscribing to their bypass icloud activation lock service

Products used:
Icloud ipad bypass

Thumbnail of user markl1684
Canada
1 review
4 helpful votes
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February 23rd, 2021

The positive reviews are likely bots. There clever marketing made me believe there product could unlock my phone. I broke the screen on my Samsung but it still worked. I just wanted the data off of it but I later found out these apps or products cannot do that. The way they marketed their product made me believe it was possible, even after researching into different possibilities and there product. Also they automatically signed me up for reoccurring payment. Just realized I was charged for 2 extra months.

Thumbnail of user hf47
California
1 review
4 helpful votes
  • Send Message
December 15th, 2020

When purchasing their software, you are automatically enrolled in their annual subscription. You will be charged again a year later. They count on you not de-enrolling. Once charged, you might get 50% of your money back if you fight with them. Literally sent them a message less than 3hrs after I got charged. Literally thieves. They do not care about a happy customer or the fact that they are charging your for something you are not using.

Find another software vendor and stay away!

Thumbnail of user charleslawltk
Canada
1 review
0 helpful votes
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October 7th, 2023

This app is super easy to use, and it works like magic. With iAnyGo, you can explore new places, catch rare Pokémon, and level up your game like a pro. It's a must-have tool for any dedicated Pokémon trainer who wants to take their adventure to the next level!

Service
Value
Shipping
Quality
Thumbnail of user darens38
Montana
2 reviews
0 helpful votes
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January 10th, 2021

Reiboot seemed to be the answer to my issue. My iPhone XS just suddenly (unprovoked) went into a boot loop on New Years Eve. The program helped me get it into and out of recovery mode, but it never solved the problem. Repeated attempts in both standard and deep repair modes failed every time. I hope that it works for others, but for my specific problem, it is a worthless investment. My advice: if your iPhone XS is stuck in a boot loop and wont get beyond the apple screen in addition to the fact that you have talked to Apple Support and taken the phone into a repair specialist for expert advise, save yourself the time, money, and efforts of dealing with this company. The software doesn't work and the customer support will respond to you, but will just lead you down a looped path as well. I am stuck in an eternal technology loop.

Tip for consumers:
Avoid Reiboot.

Products used:
Software

Service
Value
Returns
Quality
Thumbnail of user rommelr16
Philippines
1 review
0 helpful votes
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November 15th, 2023

It was a frustrating tool. I thought, It would remove all the passcodes even the Apple ID. It was not well explained in the commercial. There is no difference with iTunes, you still need to open in Apple ID before you can use the locked password.

Thumbnail of user jaibanjul
Gambia
1 review
0 helpful votes
  • Send Message
October 7th, 2023

It's was really helped me a lot, I lost my phone few weeks ago and, I haven't backed up any thing. And the data was very important for me to
Get. I am thanking your all team for helping me in this situation.

Service
Value
Shipping
Returns
Quality
Thumbnail of user gerardof21
Peru
1 review
0 helpful votes
  • Send Message
August 17th, 2021
Verified purchase

I purchased the program last week to transfer my WhatsApp data from my Android phone (Samsung A50) to iPhone (iPhone 12). At first, it did not work as intended as there was a verification error with my WhatsApp account. I asked for help in the Tenorshare site (via ticket) and I was asked to send my log. The support team helped me by analyzing the log and then I tried to use the program again. I tried the transfer again, it took its time as I had a lot of data but if finally managed to work as intended. The program is worth it, you just have to be patient and ask for support. Thanks!

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamesb6668
New Jersey
1 review
0 helpful votes
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June 22nd, 2022

Worst company to deal with and they kept my money. Pretending to help but not helping you.
If you have problem with your iphone you can do better contacting apple instead of these scumbags.
They have no way to help you as their software and expertise is all crap.
Should be boycotted and banned

Tip for consumers:
DO NOT BUY THEIR PRODUCTS AS THEY ARE USELESS - AND NO REFUND EVEN ON THE SAME DAY WHEN YOU REALIZE THEIR SOFTWARE IS WORTHLESS. FAKE COMPANY. TAKING ADVANTAGE OF PEOPLE. YOU ARE BETTER OFF DEALING WITH A GENUINE COMPANY WHICH CAN HELP YOU WITH ANY ISSUES.

Products used:
Software was available to download once paid but the software only works with conditions.
Whereas they do no mention this on their site and then they will not refund you.
It is their policy to refund only if you paid twice - it seems :) Fakers
Should be taken down and boycotted for false advertising

Service
Value
Shipping
Returns
Quality
Thumbnail of user michaeld3658
Pennsylvania
1 review
0 helpful votes
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April 20th, 2021

Software did not work for me and they refused to refund the purchase because "According to the refund policy, you'll be entitled to a full refund if there's a technical issue with the software that we can't provide solutions within 30 days. https://www.tenorshare.com/company/refund-policy.html
While we understand there's no technical issue with your case so usually it's hard to refund." How is the software not working, not technical? No not buy this software.

Tip for consumers:
DO NOT BUY

Products used:
Tenorshare

Service
Value
Returns
Quality
Thumbnail of user cristopherdamas
Mexico
1 review
0 helpful votes
  • Send Message
March 3rd, 2024
Verified purchase

I SIGNED UP for tenorshore FRP unlock option,
My grandma forgot her password, someone who used to work with her configured her phone (email etc)
She doesn't have any info so I bought the app, to unlock her POCO M5,
I followed up the instrucctions to unlock thephone the APP DIDNT UNLOCK IT, and removed 2 credits from my account,

I DONT CARE ABOUT THE CREDITS, I WAS TRYING TO UNLOCK THE PHONE, BUT TENORSHORE IS WORTHLESS

Tip for consumers:
NO

Products used:
TENORSHORE FRP UNLOCK APP

Value
Quality
Thumbnail of user heinemanluke
Texas
1 review
0 helpful votes
  • Send Message
October 7th, 2023

I am really pleased with the tenorshare iAnygo application. I purchased the lifetime registration and find myself using the app on almost a daily basis to alter my phone's location. The multiple settings (single poin and multi-point selections) are particularly helpful, and the "cool-down" timer comes in handy a great deal as well when using the application to alter my setting for games like pokemon go. I recommend and show the app to friends who are also quickly impressed by its performance!

Service
Value
Shipping
Returns
Quality
Thumbnail of user miyawakih
Japan
1 review
0 helpful votes
  • Send Message
December 21st, 2022
Verified purchase

We purchase and use many of your software, but your software is very easy to install and operate, and the after-sales support is solid, and if you have any questions, you can support them by e-mail, so even beginners can purchase it with confidence.

Tip for consumers:
It's easy to use and even beginners can use it with confidence.

Products used:
Tenorshare ReiBoot

Service
Value
Shipping
Returns
Quality
Thumbnail of user chasii.613
Singapore
1 review
0 helpful votes
  • Send Message
October 7th, 2023

What's there to worry about if I know there's someone out there 24/7, answering to my questions and doubts in a timely manner. In short, I would have less worries of being scammed online. Kudos to TenorShare Support for your services.

Products used:
TenorShare 4MeKey

Service
Value
Shipping
Returns
Quality
Thumbnail of user cheried46
Australia
1 review
5 helpful votes
  • Send Message
January 12th, 2021

I spent $58 and signed up to use tenoshare software to help me as I locked myself out of my phone. Long story short tenoshare did not work for my situation. I contacted them straight away and requested a refund and cancelled so it would not auto bill me next month. 4 emails from me later across 26 days as they did not reply to the first 3, they said that they would only offer me a 30% refund because their software had no bugs? On the website it states 100% refund guarantee. 30 day money back guarantee. This is a lie if they are offering me 30%. Their stuff may work for you but the info they were giving out and charging $58 for I had found on the net for free. Honestly I wouldn't waste money with this company.

Thumbnail of user junyil
Singapore
1 review
0 helpful votes
  • Send Message
February 24th, 2022

I've purchased Tenorshare UltData, in hopes of recovering some photos from my iPhone. However, the software only retrieved broken/corrupted images.
When asked for a refund, the support team refused to give me a full refund on multiple occasions, they tried to pin the blame on me by saying my data was broken and unrecoverable in the first place, and eventually only agreed to give me a 30% refund due to "this being a hard time".
I only asked for a full refund because of the "30-day cash back guarantee" slogan on their website, which is a huge lie. The marketing department simply gave me a refund policy to read and made up one excuse after another.

My advice is to stay away from this company and its products. Lying to their customers and blaming them for being unable to use a BROKEN software is disgusting. Do not give them a single penny.

Tip for consumers:
Just look for ANYTHING ELSE. Do not spend a single penny on Tenorshare. Their disgusting business practice needs to be punished.

Products used:
I ended up applying for a refund. After exchanging emails with someone in their support center, they only agreed on a 30% refund, whereas the website's advertisement slogan is "30 days cash back guaranteed".

Service
Value
Returns
Quality
Thumbnail of user jennifer_rugby_fan
California
1 review
0 helpful votes
  • Send Message
October 7th, 2023

I couldn't get my phone out of recovery mode. I spent days trying and as I was researching solutions, I saw nothing but 5 star reviews. I am glad I went with the reviews. I took them less than a minute to get the phone out of recovery mode. All I had to do was put a cord into the phone hit a button twice and my phone was going again. I am thrilled along with all of the the other people who choose this company to trust in. Life savers. Thank you so much. The other features come in handy too and it's okay for beginners too who know nothing about phones.

Products used:
A lot

Service
Value
Shipping
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Quality

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Angel H.
Typically does not respond to reviews

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