TenorShare has a rating of 3.0 stars from 1,275 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TenorShare most frequently mention customer service, whatsapp data, and icarefone transfer. TenorShare ranks 1st among Data Backup sites.
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It was one of the best software's till 2021 but in 2022 none of the software works. I seek help from them many times but there software is total waste of money I am unable to recover my single image/ MP4 neither I am able to recover my deleted iCloud backup data.
I won't recommend anyone to trust Tenorshare. I am asking for the refund from long time but had no luck & the software is total waste of money as it doesn't solve even 1% of the problem as it claims to be.
Date of experience: January 4, 2023
Wow! This software actually worked. Works on multiple different items too including passcode, activation lock, cloud lock, and mdm. Only software ive found that did the job. Def. Purchasing again in the near future.
Date of experience: July 19, 2023
A ex stole my phone and changed all my passwords. Google wouldn't help so I was going to loose all my memories. So I tried TENORSHARE. Had it not been for their expertise and superior customer service I would have lost my kids lives growing up with the ******* plus pictures alone. So I am in great debt to tenorshare and recommend them to everyone. Thanks Your The BEST!
Tip for consumers:
EXCELLENT COMPANY
Products used:
4ukey
Date of experience: April 12, 2024
It was a frustrating tool. I thought, It would remove all the passcodes even the Apple ID. It was not well explained in the commercial. There is no difference with iTunes, you still need to open in Apple ID before you can use the locked password.
Date of experience: November 15, 2023
Without my consent these people automatically charged my card with a monthly subscription fee. I have purchased a subscription only for 1 month, which is last month, and without my consent they have automatically charged me for this month. I have used their service only for 1 day in the last month and haven't used it since. When I asked to refund me for this automatic renewal which has gone through without my prior consent, they are declining to refund. Says "it's difficult to refund once the renewal is done". As if my money has gone through some kind of a magic portal, which makes it "difficult" for them to return. And they say they have sent me a reminder about the renewal. If I have got any, I would have seen obviously. I didn't find any such email in my inbox or my spam folder! This $#*!ing liars have practically scammed my money! $#*!ing Frauds!
Date of experience: October 25, 2021
I have had help from the beginning on setting this up. They have been working with me over things that I had don't understand. Very helpful they are!
I would love to give an update on this review when I finish.
Date of experience: January 8, 2023
Tenorshare software product does not work for me. I immediately connected with support team. I want to cancelled my subscription and to get refund. I uninstalled program and could not provide log for support team like a proof of something.And in the same time they mention that to get fefund is very difficult.
So, sometimes you can say goodbye to your money.
Beware everybody!
Tip for consumers:
Beware of deceivers
Products used:
Tenorshare RaiBoot
Date of experience: July 26, 2022
I purchased iCareFone for WhatsApp Transfer program and it worked very nicely and smoothly. The Instructions were clear there was no issue what so ever. I did a 17 GB transfer from Android to Iphone and I didn't loose a single thing! Totally worth it.
Products used:
Software
Date of experience: November 12, 2022
My iphone was doing an "endless loop" I purchased their software which claims to resolve this. It did not. I ended up having to ship device back to Apple. I requested a refund they state if it's hardware they will not provide a refund, if it's software provide proof from Apple and they will refund. I am providing them a report from Apple once I receive it and will update this review and rating dependant on how Tenorshare proceeds.
Date of experience: April 16, 2020
Tenorshare has continued to save me both time and money helping friends and family recover their devices. Especially for those that aren't the best with technology.
Try Tenorshare product and thank me later.
Date of experience: September 4, 2023
I bought the data recovery software to recover data from a corrupt external hard drive. The only thing that this software could recover was the recycle bin. I was able to see my documents outside of the software, I just could not access them. I tried to recover a few documents from the recycle bin, but the software just froze.
I contacted support to utilize the 100% money-back guarantee. Instead, I was offered to use my payment for one of their other software or a 30% refund. They refused to give me a full refund, even though it was less than 30 days and the software did not work for me.
Date of experience: August 30, 2021
I downloaded it to transfer my data from ios to android, only whatsapp. I followed the instructions as it says in the guide and it didn't work.
I tried FAQ and look over internet for a solution, but i couldn't find the backup that the sw should had created.
I contacted the support because it says that in case it doesn't work you can have a refund, but they just keep answering me that I should try as it says in the guide (the same guide I followed).
Do not use it
Products used:
whatsapp transfer
Date of experience: June 21, 2021
I purposefully deleted things to see if the software worked and it did not. The site says 24/7/365 support, but once you need it, it says you will get a reply back in 24-48 hrs through email, Mon-Fri. However, the software did recover photos from 2yrs ago, but that's it, nothing else.
Products used:
Ultdata android recovery
Date of experience: January 27, 2021
I recently decided to change my phone after a long use. I decided to switch platforms from Android to ios. My only concern was that I will lose my WhatsApp data. But i found this powerful tool the will do it for me.
Date of experience: November 16, 2021
I really enjoyed working with Tina share it's a great program and help tremendously so I have to write more. I was able to unlock multiple phones and ipads with no problem and with it's easy steps even a dog could do it
Date of experience: May 19, 2023
It has been a great experience using MobileTrans to transfer WhatsApp data from Android to iOS. Support team responded promptly to clarify a few queries I had during the migration process. Good work, overall!
Date of experience: November 2, 2022
I purchased a new PC and wanted to transfer my license to the new computer. Apparently the purchase of a lifetime subscription is only good for the 1 PC that you install on initially. Who does that? Do not purchase if you plan on ever upgrading your computer ever!
Date of experience: December 12, 2023
Tenorshare cheat people money, I only subscribe for 1 day and cannot use. They refuse to give full 100 percent refund and only give 70 percent refund. The software cannot use, do not buy anything from them. They are dishonest
Buy from Wondershare is better.
Date of experience: May 26, 2020
I like doing business with a company that doesn't speak "Chatbot" back to my questions. I accidentally purchased the wrong product because I was having that kind of day... After realizing my mistake, I wrote to the Support Team with red cheeks embarrassed at what I freakin' did. I've had hard times with other Software companies that tried to screw me over on situations that was clearly their own faults. So I skeptical about Tensorshare's Support Team helping me after it being my bad for buying the wrong software. My Email was answered hours later with a solution I could live with and it was painless! Great timing and nice compromising on their behalf. If some of the other companies had this Support Team I would have more trust in a lot more websites. Thank you for understanding and helping me get the right software that I require!
Tip for consumers:
There was a lot of products of software on the page where i purchased this. So others like me do not do the same thing I mistakenly did I want to say to you: Review all products carefully. Too much all at once to understand what each specific product performs. With dealing on this website know what you want to do exactly with the software you download. Remember what happened with me. I had ZERO patience and made mistakes. The best news is that if you do make a mistake, Support Team is remarkable
Products used:
4ukey for android
Date of experience: March 31, 2023
I had an issue with my iphone screen and could not unlock the phone. Purchased the 4ukey which promised to unlock my phone without having to do a reset and lose my data. The unlock worked easy enough but i lost all data to the last backup. I could have just done this myself without the software. Then to add insult to injury their "one off" payment offer subscribed me to a monthly subscription ($64) that i then had to spend an hour to unsubscribe from, very difficult to find how to do it. They offer the 30 day money back guarantee but after my experience with trying to unsubscribe i am not even going to waste time with them trying to get that money back. Back up your phones regularly people.
Tip for consumers:
Be careful
Products used:
Tenorshare 4ukey
Date of experience: June 9, 2022
The software is insanely simple to use and navigate with no prior experience. The software is also a great price for everything that is included. Was able to use contact customer service with issue and they are vocal and able to resolve my issues. Would definitely recommend
Date of experience: October 4, 2023
Great software. I purchased an Android phone from online.and it was in fact Locked. I was left with a paperweight. Then I found Tenorshare 4mekey for Android. Now I purchase Android phones that need repairs, then I use 4mekey to bypass the FRP. I'm so happy I found Tenorshare. I recommend it to everyone who inadvertently purchases an Android device that has a FRP enabled.
Products used:
4mekey for Android
Date of experience: November 20, 2022
I'm Shalin from Sri Lanka and I found TenorShare customer service as one of the best customer service and support teams I have ever dealt with. Special thanks to Zoe for reaching me personally and offering a great solution to my problem. Thanks, Guys. Keep Up the Good Work! Cheers.
Date of experience: August 16, 2023
I had an issue with my iPad which kept rebooting. I tried the instruction from Apple but it didn't work. Searched on google and came across Tenorshare. Download the Windows edition and it managed to restore my iPad successfully. I also contacted support before purchase and the support was very responsive. So overall it is a good product with good support.
Products used:
Reiboot Ver 9.2
Date of experience: September 5, 2023
Scammers, who make out the renewal of the subscription without your knowledge, claim that they send a letter 3 days before the renewal of the annual subscription. Lies, they just quietly write off your money. I strongly advise you not!
Date of experience: December 2, 2020
Dear customer,
We regret the inconvenience caused to you. Customer satisfaction is the ultimate goal at Tenorshare.
Could you please provide your order ID to let me check? Once it is comfirmed, we will help you cancel the subscription for you.
Please accept our apologies and feel free to reply.
Best regards,
Tenorshare Support Team