• TenorShare

TenorShare

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Overview

TenorShare has a rating of 3.1 stars from 1,262 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TenorShare most frequently mention customer service, whatsapp data, and icarefone transfer. TenorShare ranks 1st among Data Backup sites.

  • Service
    844
  • Value
    827
  • Shipping
    654
  • Returns
    708
  • Quality
    803

This company does not typically respond to reviews

Positive reviews (last 12 months): 47.7%
Positive
41
Neutral
1
Negative
44
209
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How would you rate TenorShare?
Top Positive Review

“Great product when I use it”

Sean S.
7/12/24

It only seems to do what I need it to do and it's a great time to use the software in the people are great too I will always use their products over any other products and just take it back to me as soon as they can and it's been like done fixing my phone

Top Critical Review

“Did not work on my iPad 9 th gen”

Steve N.
9/5/24

I purchased a one month subscription to Tenorshare Reiboot to correct an issue on my iPad. Could not connect to my iPad. I've been working with their support group for 4 days and can't resolve the issue. I've given up and have asked for a refund.

Reviews (1,262)

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Reviews that mention popular keywords

customer service (220) customer support (57) support team (62) refund policy (24) android phone (21) credit card (14) recovery mode (13)
Thumbnail of user richielong759
Missouri
1 review
0 helpful votes
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October 7th, 2023

Wow! This software actually worked. Works on multiple different items too including passcode, activation lock, cloud lock, and mdm. Only software ive found that did the job. Def. Purchasing again in the near future.

Thumbnail of user dk457
India
2 reviews
0 helpful votes
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January 4th, 2023

It was one of the best software's till 2021 but in 2022 none of the software works. I seek help from them many times but there software is total waste of money I am unable to recover my single image/ MP4 neither I am able to recover my deleted iCloud backup data.

I won't recommend anyone to trust Tenorshare. I am asking for the refund from long time but had no luck & the software is total waste of money as it doesn't solve even 1% of the problem as it claims to be.

Service
Value
Shipping
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Thumbnail of user charlotteq28
New York
2 reviews
0 helpful votes
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January 8th, 2023

I have had help from the beginning on setting this up. They have been working with me over things that I had don't understand. Very helpful they are!
I would love to give an update on this review when I finish.

Thumbnail of user dilinik
Sri Lanka
1 review
2 helpful votes
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October 25th, 2021
Verified purchase

Without my consent these people automatically charged my card with a monthly subscription fee. I have purchased a subscription only for 1 month, which is last month, and without my consent they have automatically charged me for this month. I have used their service only for 1 day in the last month and haven't used it since. When I asked to refund me for this automatic renewal which has gone through without my prior consent, they are declining to refund. Says "it's difficult to refund once the renewal is done". As if my money has gone through some kind of a magic portal, which makes it "difficult" for them to return. And they say they have sent me a reminder about the renewal. If I have got any, I would have seen obviously. I didn't find any such email in my inbox or my spam folder! This $#*!ing liars have practically scammed my money! $#*!ing Frauds!

Thumbnail of user abdulb93
AE
1 review
0 helpful votes
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November 12th, 2022

I purchased iCareFone for WhatsApp Transfer program and it worked very nicely and smoothly. The Instructions were clear there was no issue what so ever. I did a 17 GB transfer from Android to Iphone and I didn't loose a single thing! Totally worth it.

Products used:
Software

Service
Value
Shipping
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Thumbnail of user viktork54
New York
1 review
1 helpful vote
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July 26th, 2022

Tenorshare software product does not work for me. I immediately connected with support team. I want to cancelled my subscription and to get refund. I uninstalled program and could not provide log for support team like a proof of something.And in the same time they mention that to get fefund is very difficult.
So, sometimes you can say goodbye to your money.
Beware everybody!

Tip for consumers:
Beware of deceivers

Products used:
Tenorshare RaiBoot

Service
Value
Returns
Quality
Thumbnail of user stanleym119
California
1 review
2 helpful votes
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June 12th, 2020

My iphone was doing an "endless loop" I purchased their software which claims to resolve this. It did not. I ended up having to ship device back to Apple. I requested a refund they state if it's hardware they will not provide a refund, if it's software provide proof from Apple and they will refund. I am providing them a report from Apple once I receive it and will update this review and rating dependant on how Tenorshare proceeds.

Thumbnail of user mariadelpilarv1
Mexico
1 review
2 helpful votes
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June 21st, 2021

I downloaded it to transfer my data from ios to android, only whatsapp. I followed the instructions as it says in the guide and it didn't work.
I tried FAQ and look over internet for a solution, but i couldn't find the backup that the sw should had created.
I contacted the support because it says that in case it doesn't work you can have a refund, but they just keep answering me that I should try as it says in the guide (the same guide I followed).
Do not use it

Products used:
whatsapp transfer

Thumbnail of user rm.ashok
Singapore
1 review
0 helpful votes
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October 7th, 2023

I had an issue with my iPad which kept rebooting. I tried the instruction from Apple but it didn't work. Searched on google and came across Tenorshare. Download the Windows edition and it managed to restore my iPad successfully. I also contacted support before purchase and the support was very responsive. So overall it is a good product with good support.

Products used:
Reiboot Ver 9.2

Service
Value
Quality
Thumbnail of user danettev4
South Africa
1 review
0 helpful votes
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August 30th, 2021

I bought the data recovery software to recover data from a corrupt external hard drive. The only thing that this software could recover was the recycle bin. I was able to see my documents outside of the software, I just could not access them. I tried to recover a few documents from the recycle bin, but the software just froze.

I contacted support to utilize the 100% money-back guarantee. Instead, I was offered to use my payment for one of their other software or a 30% refund. They refused to give me a full refund, even though it was less than 30 days and the software did not work for me.

Thumbnail of user jenniferr1378
North Carolina
1 review
0 helpful votes
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January 27th, 2021

I purposefully deleted things to see if the software worked and it did not. The site says 24/7/365 support, but once you need it, it says you will get a reply back in 24-48 hrs through email, Mon-Fri. However, the software did recover photos from 2yrs ago, but that's it, nothing else.

Products used:
Ultdata android recovery

Service
Value
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Thumbnail of user fortuna7134doloris
Oklahoma
1 review
0 helpful votes
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October 7th, 2023

I really enjoyed working with Tina share it's a great program and help tremendously so I have to write more. I was able to unlock multiple phones and ipads with no problem and with it's easy steps even a dog could do it

Thumbnail of user rubenp183
California
2 reviews
0 helpful votes
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September 20th, 2023
Verified purchase

Amazing Tool! I have used both 4uKey android and 4uKey iPhone and both work great. When I had an issue, tenorshare customer support was there to walk me through each step to successfully unlock my device. Great software backed by an amazing customer support team! I Highly recommend Tenorshare 4uKey!

Products used:
4ukey android, 4ukay iphone

Thumbnail of user almuhannada
Oman
1 review
0 helpful votes
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November 17th, 2021

I recently decided to change my phone after a long use. I decided to switch platforms from Android to ios. My only concern was that I will lose my WhatsApp data. But i found this powerful tool the will do it for me.

Service
Value
Shipping
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Thumbnail of user maneeshm4
Singapore
1 review
0 helpful votes
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November 2nd, 2022

It has been a great experience using MobileTrans to transfer WhatsApp data from Android to iOS. Support team responded promptly to clarify a few queries I had during the migration process. Good work, overall!

Thumbnail of user shalinferdinando
Sri Lanka
1 review
0 helpful votes
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October 7th, 2023

I'm Shalin from Sri Lanka and I found TenorShare customer service as one of the best customer service and support teams I have ever dealt with. Special thanks to Zoe for reaching me personally and offering a great solution to my problem. Thanks, Guys. Keep Up the Good Work! Cheers.

Service
Value
Shipping
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Quality
Thumbnail of user stephenc642
Singapore
1 review
3 helpful votes
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June 25th, 2020

Tenorshare cheat people money, I only subscribe for 1 day and cannot use. They refuse to give full 100 percent refund and only give 70 percent refund. The software cannot use, do not buy anything from them. They are dishonest
Buy from Wondershare is better.

Thumbnail of user christinae395
Arizona
1 review
0 helpful votes
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November 22nd, 2022
Verified purchase

Great software. I purchased an Android phone from online.and it was in fact Locked. I was left with a paperweight. Then I found Tenorshare 4mekey for Android. Now I purchase Android phones that need repairs, then I use 4mekey to bypass the FRP. I'm so happy I found Tenorshare. I recommend it to everyone who inadvertently purchases an Android device that has a FRP enabled.

Products used:
4mekey for Android

Service
Value
Shipping
Returns
Quality
Thumbnail of user musicalhack46
Florida
1 review
0 helpful votes
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October 7th, 2023

I like doing business with a company that doesn't speak "Chatbot" back to my questions. I accidentally purchased the wrong product because I was having that kind of day... After realizing my mistake, I wrote to the Support Team with red cheeks embarrassed at what I freakin' did. I've had hard times with other Software companies that tried to screw me over on situations that was clearly their own faults. So I skeptical about Tensorshare's Support Team helping me after it being my bad for buying the wrong software. My Email was answered hours later with a solution I could live with and it was painless! Great timing and nice compromising on their behalf. If some of the other companies had this Support Team I would have more trust in a lot more websites. Thank you for understanding and helping me get the right software that I require!

Tip for consumers:
There was a lot of products of software on the page where i purchased this. So others like me do not do the same thing I mistakenly did I want to say to you: Review all products carefully. Too much all at once to understand what each specific product performs. With dealing on this website know what you want to do exactly with the software you download. Remember what happened with me. I had ZERO patience and made mistakes. The best news is that if you do make a mistake, Support Team is remarkable

Products used:
4ukey for android

Service
Value
Shipping
Returns
Quality
Thumbnail of user matthewp992
Australia
1 review
0 helpful votes
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June 9th, 2022

I had an issue with my iphone screen and could not unlock the phone. Purchased the 4ukey which promised to unlock my phone without having to do a reset and lose my data. The unlock worked easy enough but i lost all data to the last backup. I could have just done this myself without the software. Then to add insult to injury their "one off" payment offer subscribed me to a monthly subscription ($64) that i then had to spend an hour to unsubscribe from, very difficult to find how to do it. They offer the 30 day money back guarantee but after my experience with trying to unsubscribe i am not even going to waste time with them trying to get that money back. Back up your phones regularly people.

Tip for consumers:
Be careful

Products used:
Tenorshare 4ukey

Value
Returns
Quality
Thumbnail of user alekseyb11
Ukraine
1 review
0 helpful votes
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December 2nd, 2020

Scammers, who make out the renewal of the subscription without your knowledge, claim that they send a letter 3 days before the renewal of the annual subscription. Lies, they just quietly write off your money. I strongly advise you not!

Thumbnail of user angelh84
Angel H. – TenorShare Rep

Dear customer,

We regret the inconvenience caused to you. Customer satisfaction is the ultimate goal at Tenorshare.

Could you please provide your order ID to let me check? Once it is comfirmed, we will help you cancel the subscription for you.

Please accept our apologies and feel free to reply.

Best regards,
Tenorshare Support Team

Thumbnail of user alastaira3
GB
1 review
0 helpful votes
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July 5th, 2021

Hi, my iPad had an activation lock.

Their product didnt work for my use case. Now they are unable to offer me a refund, which sucks...

This feels a little illegal e.g. how can they not offer a full refund if their product doesn't work...

I would strongly recommend not using this company.

Thanks

Tip for consumers:
Don't buy this!

Products used:
The activation lock remover...

Service
Value
Returns
Quality
Thumbnail of user joshuag511
New Zealand
1 review
2 helpful votes
  • Send Message
January 11th, 2022
Verified purchase

These guys don't respond to support tickets. So their software didn't work as advertised. I asked for a refund as per their policy of 30 day refunds. No response. Almost 4 days now, yet they say they take 48h at Max to respond. They also have enabled an automatic subscription and don't responsd to tickets to cancel this and refund my money. Pity. What a scammy company.

Tip for consumers:
Doesn't work, support tickets don't get answered, don't waste your money here.

Products used:
4uKey Android.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lindstrom8902
Sweden
1 review
0 helpful votes
  • Send Message
October 7th, 2023

Quick to answer the questions and concerns you have, and if you need help with the product or questions about the product, you will get the absolute best help and nice people to chat with. And if we are not talking about the products they provide they are world class, have searched many of the different programs they have and the prices are really good plus all the stuff and important updates etc in the month or year you take for paid service from them, recommend one year, lifetime updates/support if you need and much more. I can promise that you will absolutely not be dissatisfied, I am from Sweden and I will advertise this company TenorShare.com is perfect for you who love electronics and ABSOLUTELY the best high-tech security available on the market
Tenorshare.com

Tip for consumers:
If it says what it does, it does it I promise you to110%

Products used:
iPhone recovery program, and some other products

Thumbnail of user venkatesha393
India
1 review
0 helpful votes
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October 7th, 2023

Tenorshare is amazing software. I purchased the same for Whatsapp Data transfer from iPhone to Android which is seamless experience for me now with this tool, i would definitely recommend this tool to everyone.

Service
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Shipping
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Thumbnail of user angelh84
Angel H.
Typically does not respond to reviews

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