TenorShare

Tiffany Tenorshare
2025-01-27 18:26:03
Dear Customer,

Thank you very much for your positive response.

Rest assured that when you delete your complaint, we will definitely refund the full amount to you.

As many users will not modify the claim after receiving the refund, it caused us many problems, hope you can understand us.

Looking forward to your answer.

Sincerely,

Tiffany

Tenorshare Support Team

This company refuses to solve my issue unless I leave them a 5-star review. The software doesn't even work as promised! Instead of providing proper support, they blackmail you for positive feedback in exchange for a free license. Totally unprofessional and dishonest. Avoid them at all costs!

They say they offer a 30 day money back guarantee but they are refusing my refund. I tried to restore an iPhone stuck in recovery mode without success. The Apple Store eventually fixed it.

Absolutely shocking customer service.
I paid for their basic package for 5 devices in a month. Their registering code did not work at all. I had to send them many emails including logs so they finally admitted it's their fault and it should be sorted in future.
I requested a refund based on their "30 day money back guarantee" and response I got will be published here and on other reviews. Please read below:

Dear Customer,

Thank you for getting back and I am sorry we are not helped this time.

Addressing your case with our manager, we came up with a compromise: a partial refund up to 10% could be processed, and cancellation for the automatic renewal to spare you from rebilling. If this is agreeable, I can proceed immediately. And you still have the option of picking a new program on our website www.tenorshare.com as a replacement for free.

Which means you will have both the partial refund and a free software, you could also keep the current software. May I know if you could kindly accept my good will?

Please keep us in touch and let me know if you have any concerns.

Best Regards,

Tenorshare Support Team

I purchased Tenorshare UltData with high expectations based on their advertised promises of data recovery for WhatsApp and Instagram. Unfortunately, the software proved to be completely ineffective.
Issues encountered:

Failed to recover any deleted WhatsApp messages

Found no deleted Instagram messages

Only showed photos already present on the phone, no deleted photos recovered

I contacted customer support, providing detailed information and logs, but they were unable to resolve the issue.

Despite their "30-day money-back guarantee" policy, when I requested a refund, it was denied.

Refund handling:
Initially offered a partial 30% refund
Proposed replacing the product with another, ignoring my request for a full refund

Refused to honor their money-back guarantee, even though the product didn't work as advertised

The lack of transparency and refusal to adhere to their own refund policies is unacceptable. I strongly advise against purchasing Tenorshare products, as their guarantees cannot be trusted."

I thought I was paying $35 to unlock my phone. Tenorshare snuck in a recurring charge, that is impossible to cancel: only way to cancel is to contact customer support. Only way to contact customer support is to fill out an online form. The form requires detailed information about the order - info that was never provided, or impossible to retrieve. So, impossible to contact customer support, impossible to cancel! Very clever scam

** BEWARE ** Tenorshare software is a SCAM. Their tech support with only go around in circles and their customer support will only stall until you give up and move on. ** SCAM ALERT ** Money back guarantee is useless. **SCAM ALERT".

Be aware.
Recently, I purchased a product from Tenorshare to repair my iPhone. I bought a license for my phone on their official website (www.tenorshare_net) and paid $30.69 for it.

After a month, I was unexpectedly charged again. The support team informed me that the license was auto-renewable. I explained that I am an ordinary user, not a phone repair shop, and that my understanding—as a non-native English speaker—was that the purchase was for "use for one month" rather than "monthly use." I appealed to their understanding and requested a refund for the second charge.

They justified their refusal by strictly adhering to their internal policies. However, I pointed out that Tenorshare itself had failed to follow its own regulations, specifically by not sending a pre-charge notification email to my inbox as stated on their official website. They claimed the email went to spam. I then requested a copy of this email, but instead, they sent me a copy of an email intended for another customer. In my spam folder, there was no such pre-charge notification.

Additionally, canceling the subscription is not as easy as making the purchase. You have to submit a request via a form and wait for them to process it "in good faith." Naturally, their lack of good faith calls into question the transparency and integrity of their support team. As a result, I had to cancel my bank card linked to this purchase.

In the end, I paid $30.69 + $30.69 + $32 in fees for canceling my bank card.

I have purchased the software to recover the deleted data from android device. It shows only photos that are on the device and some random images which never had in my phone.

I purchased this software to fix my iPhone 12 black screen issue and transfer my iTunes backup to a new iPhone 13. Despite the software recognizing the devices, it completely failed to deliver on both promises.

The black screen issue, which is even demonstrated as solvable on their YouTube video (https://www.youtube.com/watch?v=5flTMpmQE5A), remained unresolved. Additionally, transferring my iTunes backup to my new phone was impossible with their software.

I provided all the necessary photos using their tool as proof, yet their solution was entirely ineffective. If additional reports were needed, there was no clear guidance, nor did they offer any useful assistance. My system has ample storage with hundreds of GBs, so hardware limitations weren't the issue—their software simply doesn't work.

In the end, I resolved my issue for free using AnyTrans, which was straightforward and reliable. This experience was an absolute waste of time and money. If my refund is not processed promptly, I will escalate the issue by leaving negative reviews across platforms and reporting the charge to my bank and Visa card company as fraudulent since the product was non-functional.

Do yourself a favor and avoid this software—it is nothing but false advertising and frustration.

I purchased a program from Tenorshare called 'iAnyGo" which (supposedly) allows you to change the GPS location on your iPhone. I recently purchased the latest version (as of 12/8/24), and it. Straight up does not work. I reached out to Tenorshare asking for help, and subsequently a refund. This is what happened:

- Emailed telling them I was having problems, asking for guidance

- They wrote back with "temporary suggestions to alleviate the resetting of the virtual location" (which is essentially admitting it doesn't work). I tried all of the things they suggested. None of it worked. I wrote back, told them that, and asked for a refund.

- They then asked me to send a "video of my setup". I refused, since I had done everything they asked, and had already admitted it was a problem on their end. Asked for a refund again (second time).

- They wrote back and asked if they could give me three months free as "our technicians are investigating the issue and hope to fix it in the next version". Obviously I can't trust them, so I declined and asked for a refund (third time).

- They wrote back and offered a lifetime license to one of their other products (which I have no interest in, and couldn't trust would work anyway). I declined, and asked for a refund again (fourth time).

- They wrote back and offered a 30% refund. Seriously.

Really not much more to say. Tenorshare makes false marketing claims, their product doesn't work, and they refuse to return money for services NOT rendered. This is straight up unethical fraud. Beware.

Avoid at All Costs – Terrible Experience
I purchased ReiBoot, but it was completely useless and did absolutely nothing to resolve my issue. When I requested a refund under their supposed 30-day money-back guarantee, they flat-out refused. It felt like a scam, and I strongly discourage anyone from wasting a single penny on their software.
On November 24,2024, they responded to my review, claiming they follow their refund policy and asking me to provide my order details so they could process my refund. They even apologized, which gave me a glimmer of hope.
I promptly sent them all the requested details on November 25, including my order ID, email, and a screenshot of their reply. Instead of honoring their promise, they replied on November 26 with a ridiculous "compromise":
1. A measly 30% refund.
2. An offer to upgrade to a lifetime license of their faulty product or some other product from their website.
This is insulting and not even close to what they originally promised. Their so-called "solution" is just a way to avoid honoring their refund policy.
Tenorshare, your actions are disgraceful. You don't even stand by your word in public replies. Save yourself the headache and stay far away from this company.

Hi these people litteraly scam you they are asking me to give positive review but the product did not work
Do not buy it just scam you

Terrible customer service, I explained that the program doesn't work on my computer on the same day I purchased it and I asked for a refund and so far they haven't done so and they charged me for another month without authorization DO NOT BUY FROM THIS COMPANY IT'S A SCAM I had to change my card and ask for another one.

I purchased a one month subscription to Tenorshare Reiboot to correct an issue on my iPad. Could not connect to my iPad. I've been working with their support group for 4 days and can't resolve the issue. I've given up and have asked for a refund.

They hide the true details of their product offering in the fine print. If you think you can remove a passcode from a locked iphone to recovery the data, you are wrong - they simple re-install ios which you can do without their tool. When asked for a refund, they quite some obscure garbage on their website. They post fake reviews to keep their ratings up. DON'T PAY FOR THEIR GARBAGE.

After complaining about not being able to properly test their software because of the limitations in the free trial version, they offered me a free registration code if I would give them a 5-star review. In one word - scam.

Adoraria dar 5 estrelas para uma empresa idônea,oque não é o caso, formatei meu computador e solicitei um novo código, me deram duas opções
* Comprar nova chave
* ou mentir aqui dando 5 estrelas, printando a conversa e mandar por e-mails desta forma ganharia uma nova licença, me recuso a mentir e fazer oque pedem e irei atraz do reembolso pois não é uma empresa que irei trabalhar novamente.

I had an issue with the software where I was given a new computer, but not able to install it when I reached out they offered assistance, but only if I would leave a positive review. They ended up charging me more than I was supposed to be charged when I disputed took away my access to the program on my computers.
The program did work OK it was not worth the charge, especially since they require you to connect their servers every time to use it

This is amazing and I absolutely love tenorshare! Hopfully I can continue to work with this program I have never been more pleased with a purchase online then I am today with this product!

It only seems to do what I need it to do and it's a great time to use the software in the people are great too I will always use their products over any other products and just take it back to me as soon as they can and it's been like done fixing my phone

My phone was blocked and I found this system online to unblock it. Did a mistake and purchased the system for Windows instead of Mac, have requested an exchange straight away (2min after)! The answer was: "please write a review with 5 stars note first, send us a screenshot and then we will do the exchange". I said I won't write a fake review until the service is actually done, but received again the letter asking to write a review first. So here it is.

This is very misleading. They offer no real service that iTunes and Apple do not already provide for free. Once you pay they will never refund you. Don't trust them. I did as a last resort and list my money. Their agent Zara is the worst. See your self below.