• TenorShare

TenorShare

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Overview

TenorShare has a rating of 3.1 stars from 1,262 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TenorShare most frequently mention customer service, whatsapp data, and icarefone transfer. TenorShare ranks 1st among Data Backup sites.

  • Service
    844
  • Value
    827
  • Shipping
    654
  • Returns
    708
  • Quality
    803

This company does not typically respond to reviews

Positive reviews (last 12 months): 47.7%
Positive
41
Neutral
1
Negative
44
209
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How would you rate TenorShare?
Top Positive Review

“Great product when I use it”

Sean S.
7/12/24

It only seems to do what I need it to do and it's a great time to use the software in the people are great too I will always use their products over any other products and just take it back to me as soon as they can and it's been like done fixing my phone

Top Critical Review

“Did not work on my iPad 9 th gen”

Steve N.
9/5/24

I purchased a one month subscription to Tenorshare Reiboot to correct an issue on my iPad. Could not connect to my iPad. I've been working with their support group for 4 days and can't resolve the issue. I've given up and have asked for a refund.

Reviews (1,262)

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Reviews that mention popular keywords

customer service (220) customer support (57) support team (62) refund policy (24) android phone (21) credit card (14) recovery mode (13)
Thumbnail of user a0931232450
TW
1 review
0 helpful votes
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October 7th, 2023

I recently bought the software and used it for two times. It's a great application that helps doing a very difficult task thru an incredible easy straight forward process.
I also called the customer service and they replied back super fast with a very clear answer to my question.
Long story short, this is a great application with an excellent customer service support.
This is a MUST have!
Thank you so much for making my life easier.

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Thumbnail of user kkhui83
Hong Kong
1 review
0 helpful votes
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October 8th, 2023

Great UI design, and the operation is user friendly.It is also very convenient to use. And the most important thing is they're having a good attitude of customer service, they solve my problems on time.

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Thumbnail of user alaattins
Slovakia
1 review
0 helpful votes
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July 1st, 2021

I'm satisfied with the service and customer support. They have helped me as much as possible with my issue and made my day. I have experienced fast and positive replies from the support agent. Thank you Violet and whole team, this is really nice to see how you are dedicated to your work and that you contribute a lot to the company.

Tip for consumers:
Data transfer application will be helpfull and fast option for those who want to guarantee themselves with protecting their data(by protecting i mean not to risk of loss) by switching devices that are using different operational systems

Products used:
Tenorshare icarefone whatsapp

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Value
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Thumbnail of user neili19
Kentucky
1 review
1 helpful vote
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December 21st, 2021
Verified purchase

Try before you buy" system, Tenorshare provides a 30-day Money Back Guarantee for all products. I order the product and it was the Mac version, which was the wrong version that I need. They wanted to send me the Windows version. I didn't want the Windows version. I just wanted a refund of my money,. I have been trying to get a refund and all I have gotten was the run around. Some people like this product but I would never buy from this site again. Because they don't stand by their guarantee. Just tried of send email and no one trying to response to my emails.

Tip for consumers:
Be careful on ordering from here. Read everything on there site before buying anything.

Products used:
N/A

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Value
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Thumbnail of user garyl72
Texas
4 reviews
26 helpful votes
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January 29th, 2024

We our a local IT company in CO.We purchased a "4uKey" from TenorShare" for a client.The Software did not work, saying "it does not support our version of IPAD." We emailed "TenorShare" explaining our issue."TenorShare" response, was a prompt apology and an effort to Blackmail us into writing them a 5 Star review, saying that if we were to go on to "Sitejabber" and give them a 5 star review, they would offer us a different software "4MeKey" that would work, for free, as they would not REFUND us the money. So we lost our money and they lost more.
Can you believe the nerve, how unprofessional & disgusting. PLEASE see attached screenshot of our communication.

Products used:
Tenorshare 4uKey (Windows Version) - 1 Week/1-5 Devices(PPC)

Thumbnail of user hassansinnan5
AE
1 review
0 helpful votes
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September 29th, 2023
Verified purchase

Downloaded this app to reset my phone. App didn't work - and I mailed them the same along with screenshot. But they won't accept and won't refund. So if you're paying them consider the money gone. They do not care about the customer or their experience. They just care about money and that's about it. Terrible support.

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Thumbnail of user richardg2150
Oregon
1 review
10 helpful votes
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December 14th, 2021
Verified purchase

The site says remove any lock 30 day money back guarantee. As you can see. They are falsely advertising or not being as direct as they should. Since they can not remove any lock. Second. Money back guarantee but they will not honor this and push to give me a percentage refund. This is bad business all around. I have expressed my displeasure and wanting my money back and no longer trust them. Yet they blatantly disregard it all. I highly suggest looking elsewhere before trying them.

Tip for consumers:
Think twice before you use them.

Products used:
The 4uandroid frp lock remover

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Thumbnail of user saradoharo
Oman
1 review
0 helpful votes
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October 7th, 2023

This app is good. Its seamless functionality and user-friendly interface have revolutionized the way we work, connect, and explore. With its innovative features and intuitive design, it effortlessly enhances productivity and creativity. It's a powerful tool that has brought people together, fostering a global community of collaboration and understanding. This app is a true testament to cutting-edge technology and has undeniably transformed our lives for the better.

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Thumbnail of user bettyd5385
Kentucky
1 review
0 helpful votes
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October 7th, 2023

I'm very satisfied with this app I downloaded it on my Microsoft pc an they will assist in any help u may need an respond almost immediately to any questions u may have. Give them a chance it's worth it.

Tip for consumers:
That it's not free

Products used:
Tenorshare for Microsoft to remove passcode on my iPhone 13 pro max

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Thumbnail of user jp1071
New York
1 review
13 helpful votes
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September 30th, 2020

I paid $32 for their program to exit recovery mode for my iPhone. The program did not work for my issue at all and left me having to delete my iPhone. I have been requesting a refund for 10 days now and Natalia from their terrible customer service department emailed me back saying she can give me 50% of refund. This is unacceptable and honestly feel robbed by these people. A real company wouldn't act this way. They have the logs and see that their program didn't work for me but they are still holding my money. Terrible customer service and untrustworthy company.

Thumbnail of user angelh84
Angel H. – TenorShare Rep

4 days ago
Dear customer,

We regret the inconvenience caused to you. Customer satisfaction is the ultimate goal at Tenorshare.

Could you please provide your order ID to let me check? Once it is comfirmed, we will provide a solution for you.

Please accept our apologies and feel free to reply.

Best regards,
Tenorshare Support Team

Thumbnail of user serguei.koulioukine
Canada
1 review
0 helpful votes
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October 7th, 2023

Out of the blue, my iPhone 11 unexpectedly entered a restore stage. Despite attempting various methods to revive it, none yielded results, and the only option seemed to be a data loss. However, I was reluctant to go that route. In the end, I opted to employ ReiBoot. The decision to use ReiBoot turned out to be the right one, as it efficiently restored my iPhone 11 without requiring me to sacrifice any of my data. The support team was remarkably responsive, addressing my licensing queries within a day. I am thoroughly content with the experience.

Products used:
ReiBoot

Thumbnail of user danielles615
Missouri
1 review
14 helpful votes
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June 16th, 2022

My camera on my iPhone quit working. By doing a google search I found this product from Tenorshare. It said they had a money back guarantee so I thought I had nothing to lose. I ran the software and it did not fix the camera. I emailed and requested a refund, sent in the logs as they requested and am still being denied a refund. I have turned in the phone on and insurance claim and got it replaced. Here is their guarantee: Any technical problems you have encountered when using the product, please contact Tenorshare's technical support team and cooperate to locate the problem, including providing screenshots and log files, or accepting free remote services provided by Tenorshare. If the problem cannot be resolved in the end, and you are unwilling to wait for an upgrade or other compensation plan, Tenorshare will refund you if your order is in 30 days.

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Thumbnail of user memurray697
Illinois
1 review
0 helpful votes
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October 7th, 2023

Don't buy this. It didn't help me when I needed it and they enroll you into a monthly subscription automatically so they can bill you monthly with no way to cancel it until after you've been billed. Ask for a refund because you haven't used it or don't need it and they will say no.

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Thumbnail of user maggileficent
Washington
1 review
0 helpful votes
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October 7th, 2023

They not only answered my question, they gave me a better solution than what I was hoping for! You can't say that very often for online purchases! I will say they are trustworthy, customer centered and will do their best to please their customer!

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Thumbnail of user aliouthiam052
Senegal
1 review
0 helpful votes
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October 7th, 2023

'm Jacky from Malaysia and I found TenorShare customer service have above par level compare with other international company which I emailed them before. Most of them reply me using thee standard clause which provide them by their company. TenorShare really read my email and solve my problem (ask me to trial version before confirm). Thanks and keep it up. Thanks

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Thumbnail of user brittanyw628
Alabama
1 review
0 helpful votes
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March 29th, 2024

I love Tenorshare I would definitely recommend it to everyone I will continue to use tenorshare and think everyone should be using it

Products used:
Tenorshare

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Value
Shipping
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Thumbnail of user lucasf73
Brazil
1 review
2 helpful votes
  • Send Message
July 1st, 2021
Verified purchase

I was in need of a software to help me transition from Android to iOS, specially without any loss of data regarding WhatsApp, and their software was amazing: simple, elegant and with all the information needed given at the right time for any steps. It took a little while as I had lots of data to go through and I actually thought I had an issue, but then asked for their support and the response was fast and effective. Kinda wish they had chat support, but the e-mail, experience went great.

Tip for consumers:
it takes a little longer than expected after you finish the process for your app to work properly, I guess there's some indexing going on. Except that, which is not explicit during the migration, everything else is much clear, all explained in simple messages and walkthroughs while using the software.

Products used:
iCareFone for WhatsApp transfer

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Value
Quality
Thumbnail of user sparky1013
Texas
1 review
0 helpful votes
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December 12th, 2023

I purchased a new PC and wanted to transfer my license to the new computer. Apparently the purchase of a lifetime subscription is only good for the 1 PC that you install on initially. Who does that? Do not purchase if you plan on ever upgrading your computer ever!

Thumbnail of user jennyn134
Haiti
1 review
5 helpful votes
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November 3rd, 2021

I've downloaded this application because my iphone 8 stopped working suddenly and was stuck on the apple logo for five days. After downloading the firmware package, I was having personal issues until I decided to contact the support team of Reiboot. They replied faster than I expected and help me solve them with precise advices and recommendations. As I said, Nice app and Nice Support Team!

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Thumbnail of user jinnekau
India
1 review
0 helpful votes
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October 17th, 2022

This software attracted me a lot. The services you provide are indescribable. Wherever I searched about this software (Google, YouTube) I was very attracted and this software made me borrow and buy more.No matter how many softwares come out, there will be no competition.
It's very sad that you can't buy such good software

Tip for consumers:
All

Products used:
Software

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Thumbnail of user evgenyk20
RU
1 review
0 helpful votes
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January 5th, 2023

I suffered for a long time with the transfer of WhatsApp until I came across this application. Excellent program, quickly transferred data and without errors.
I was especially pleased with the technical support, they answer questions very quickly and help in solving problems.

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Thumbnail of user twistedmustache6
Alaska
1 review
0 helpful votes
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October 19th, 2023
• Updated review

This company is a joke now. They system use to work perfect and customer service was great not so much these days. It started when they didn't keep their end on a purchase I made. They failed to provide a working product key 24hrs and their policy states they will refund you if they don't provide the key within 24hrs. So I created a support ticket for this matter which they drug on and on not giving me a refund. So finally I just tell them forget it just give me my money back I don't need the service anymore. Their response blew me away they said they were sorry I had issues with the product. Then they say if you contacted us regarding the product key not working they would refund my money but,because I no longer needs the product they can only exchange n for a different product.!? WOW REALLY! The first 3 messages I sent were asking for a refund because I did receive a working product key!

Tip for consumers:
Just be careful. There are much better programs out there that are cheaper too

Products used:
I didn't

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Tenorshare works amazing
October 7th, 2023
• Previous review

Product works perfectly and and supports a wide range of phones. Love the lifetime subscription offer. Will definitely use this product more often

Products used:
4ukey for android

Thumbnail of user abigailabrigonda0
Philippines
1 review
0 helpful votes
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October 7th, 2023

I've experienced a major problem with this app a while ago as a first time user and so I asked the support center. Luckily, they immediately replied to my email. I am satisfied with the service because of how committed they were to help users fix their problems/issue with this app. Hopefully, everything will go along the way.

Thumbnail of user durgaprasads1
GB
1 review
1 helpful vote
  • Send Message
December 27th, 2021

This is a life saver product for anyone moving from android to ios and vice versa. Tried other products and failed to transfer my whatsapp data. TenorShare Worked like a magic on the very first time. Very simple and easy navigation with detailed steps. Different options available to transfer directly from phone to phone instantly or backup and restore at a later time.

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Thumbnail of user rayermine
R
Canada
2 reviews
0 helpful votes
  • Send Message
October 7th, 2023

Tenroshare has some amazing software great for phone techs, I'd highly recommend this software if your having g problems with your password or got locked out of your phone... two thumbs up and 5 stars all the way great work tenorshare greatly appreciate all the effort you guys put into your software

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Angel H.
Typically does not respond to reviews

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