business logo of TextNow

TextNow

Overview

TextNow has a rating of 4 stars from 578 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TextNow most frequently mention phone service and sim card. TextNow ranks 7th among Mobile Applications sites.

service
64
value
56
shipping
32
returns
29
quality
60
This company responds to reviews on average within 0 days
+23
How would you rate TextNow?
grey star
grey star
grey star
grey star
grey star
Florida
1 review
7 helpful votes
Follow richard w.
Unfollow richard w.
Send Message
Share Review
Report Review

Rip off
February 14, 2018

On 2-07-18 i received a i phone from text now.com that i did not order. I never heard of text now so i went on internet to find out whats going on. I found thier customer support phone number and out of 6 options was not able to talk to some one. Went to there support center and tried to chart with some one. No luck wanting to do the right thing i sent the phone back to there office in canada at a cost of $32.01 on 2-14-18 i received a phone call from u. P.s. Stating canada would not accept the value for one dollar. I told them my problem and they said they would look into it. They called me back with a phone number that i could call and speak to someone. I spoke to a very nice lady who told me what was going on. Someone orderd this phone useing my name address, phonenumber, e-mail address and my mastercard. I told her it was not me who orded this phone she cancelled the order of 34.98 but could not refund me my cost to send the phone back because i was not able to reach them for a shipping label. I notified my bank and cancelled my credit card. Text now also tried to charge me $7.00 for add. Ups fees to end this i should have never tried to do the right thing and send them there phone back.if this ever happens to you keep the phone they are nothing but crooks in my opinion

Date of experience: February 14, 2018
Turkey
1 review
0 helpful votes
Follow Azim S.
Unfollow Azim S.
Send Message
Share Review
Report Review

Poor all around
May 4, 2024

Call quality very poor and line drops very often. I have tried calls over excellent wifi connection but quality is very nad and disappointing.

Date of experience: May 4, 2024
Jason G. TextNow Rep
12 months ago

Hi Azim, thanks for your review and we're sorry to hear that you're having issues while calling. We've sent you a private message to assist further!

Canada
1 review
5 helpful votes
Follow Odette F.
Unfollow Odette F.
Send Message
Share Review
Report Review

Unreliable, contradictory, not living up to what they pretend to offer. You must be very vigilant in dealing with them for your own security.

Date of experience: September 27, 2018
Pennsylvania
1 review
9 helpful votes
Follow Text N.
Unfollow Text N.
Send Message
Share Review
Report Review

Total trash app. I made a huge mistake by not using a real cell provider. Everything is f'd up now. Save yourself the agony and hogh blood pressure

Date of experience: September 28, 2019
Washington
1 review
0 helpful votes
Follow Jarod W.
Unfollow Jarod W.
Send Message
Share Review
Report Review

Pretty much works as advertised
June 25, 2024

Other than device network issues, app always works and is damn handy

Date of experience: June 25, 2024
Minnesota
1 review
1 helpful vote
Follow Salax I.
Unfollow Salax I.
Send Message
Share Review
Report Review

They will delete your text messages to protect some one bleaker me inside job
Any journalist contact me my story is real..

Date of experience: September 1, 2022
Virginia
1 review
0 helpful votes
Follow Ryan B.
Unfollow Ryan B.
Send Message
Share Review
Report Review

Best wifi calling/texting app
October 5, 2024

Works flawlessly and the adds are not overbearing like many other ones tend to always be.

Date of experience: October 5, 2024
Massachusetts
1 review
0 helpful votes
Follow Brent W.
Unfollow Brent W.
Send Message
Share Review
Report Review

Working great
October 4, 2024

It's working really well keep up the good work don't have to change anything

Date of experience: October 4, 2024
New York
1 review
0 helpful votes
Follow Cisco B.
Unfollow Cisco B.
Send Message
Share Review
Report Review

B
May 4, 2024

Very very nice l love it so much I love it and the best thing it's free that's the best thing about it

Date of experience: May 4, 2024
Washington
1 review
0 helpful votes
Follow LaKeenya N.
Unfollow LaKeenya N.
Send Message
Share Review
Report Review

CANT GET ANY BETTER
June 8, 2024

I LOVE TextNow! I'm able to stay connected with my family with GREAT QUALITY & FREEEEE Service! Can't get any better!👍

Date of experience: June 8, 2024
North Carolina
1 review
0 helpful votes
Follow Beautifully B.
Unfollow Beautifully B.
Send Message
Share Review
Report Review

DO NOT USE THIS APP!
March 30, 2024

DO NOT USE THIS APP! THEY SPY ON YOUR CONVERSATIONS AND CALLS! I WARNED YOU! THEY ARE SPYING ON EVERYTHING YOU DO WHICH IS ILLEGAL! TEXT NOW NEEDS TO BE SHUT DOWN! 👎👎👎👎

TextNow attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 20, 2024
Jason G. TextNow Rep
over a year old

Hi there, thanks for your review! At no point are any calls recorded through TextNow. We do require that permission for certain features like voicemail and voice notes!

Florida
1 review
0 helpful votes
Follow Wendy V.
Unfollow Wendy V.
Send Message
Share Review
Report Review

Great service
April 15, 2024

I'm elderly and on a fixed income, I read about this service available. I only need a few calls and txt to my family. Thank you for the help!

Date of experience: April 15, 2024
Pennsylvania
4 reviews
10 helpful votes
Follow David K.
Unfollow David K.
Send Message
Share Review
Report Review

This is better than other text app ive had even textplus.
It can call. Text send and recieve pics and more and no typing limit. ThankYou technology
FREE PHONEE!

Date of experience: October 2, 2014
Colorado
1 review
6 helpful votes
Follow Doesnt M.
Unfollow Doesnt M.
Send Message
Share Review
Report Review

Beware
December 2, 2020

This is the app that many scam operations use. It is typical for a scammer demanding money for tax debt or cancellation of social security benefits.

Date of experience: December 2, 2020
Mexico
1 review
0 helpful votes
Follow Manuel V.
Unfollow Manuel V.
Send Message
Share Review
Report Review

Good
June 14, 2024

It is good efficient you will be nice If can be Use throughout other countries

Date of experience: June 14, 2024
Canada
1 review
0 helpful votes
Follow Bernie V.
Unfollow Bernie V.
Send Message
Share Review
Report Review

Awesome
October 1, 2024

Works great for out of country trips. No fee, just use it infrequently. Good quality wifi calling

Date of experience: October 1, 2024
California
1 review
0 helpful votes
Follow Ben D.
Unfollow Ben D.
Send Message
Share Review
Report Review

Yes king
June 20, 2024

I have to write 50 characters, I just want to rate it 5 stars. :D

Date of experience: June 20, 2024
New Jersey
2 reviews
9 helpful votes
Follow Zev W.
Unfollow Zev W.
Send Message
Share Review
Report Review

Very Problematic
August 14, 2018

Customer Service is terrible, hard to reach them by chat, even when first in queue, call quality is very problematic, etc. keep away from them.

Date of experience: August 14, 2018
Missouri
1 review
0 helpful votes
Follow C D.
Unfollow C D.
Send Message
Share Review
Report Review

Helpful, useful and easy to use.
April 13, 2024

It's a great way to have a secondary number to use different from your primary line. Helpful and convenient.

Date of experience: April 13, 2024
Maryland
1 review
0 helpful votes
Follow Meeka M.
Unfollow Meeka M.
Send Message
Share Review
Report Review

Cool
June 11, 2024

Clear service, easy to make and receive phone calls. I will continue to use it

Date of experience: June 11, 2024