TextNow Questions & Answers

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Here’s what consumers have asked with answers from TextNow staff and previous consumers.

8 questions answered
0% answered in 1 day
Question:

Answer:

No limits I have used this app dozens of times a day and for several hours on some days

By Mark A.
Question:

Identify theft/does this company sell your information along with the contents in your messages? how many companies have access to your account?

Answer:

Well well well, u pushed the right button. I don't trust them at all. They tried hardly to get a photo of any of my government IDs, together with a photo of my credit card pretending to verify my identity and they rejected all other means for verification including calling my bank.

By Odette F.
Question:

Hello does unlimited talk and text come with the data plans.

Answer:

Don't bother with this app. You will regret it. Read the reviews. 65 people can't be wrong including myself

By Text N.
See more answers (2)
Question:

My text now is hacked

Answer:

Hey Karen! We're sorry to hear that you're having trouble with your account. If you need further help, please write to us at community@textnow.com

By Jason G.,
Question:

Why did my number get disconnected i use it for work

Answer:

Hey Maureen! We're so sorry to hear that you're having trouble logging in. Please write to us at community@textnow.com for further assistance.

By Jason G.,
Question:

How do you order a phone?

Answer:

I ordered a refurbished phone from the web site and received it in a couple of days. The phone is locked to the text now app I did purchase a data plan with them and have had no problems The data plan uses Sprint Network

By Mark A.
Question:

I only want to textnow on my laptop computer, not to replace my phone's texting. can i do that?

Answer:

Yes you can have a free text now number on your device without it replacing your phone's texting. You just simply log into the app on the device that you would like to use and v-wala you well be given a phone number for the app then you should be able to text and call from your device thru the phone number they provide you. You can a also log into more than one device with this phone number or you can have multiple phone numbers if you have More than one email to log in with. When you initially setup the app just make sure that u don't click the option that allows you to use the text now app as ur default app for calling and texting. You should only worry about this option if your logging in on your cellphone app.

By Heather K.
Question:

I paid for minutes and sim didnt work. i tried to contact them and failed.

Answer:

Spent one hour on chat with their tech and they could not make it work. This is theft and theft is a crime.

By john t.

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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