The Cheesecake Factory

Went to your Peoria Arizona location, with a party of eight last night. We had a new server. Not good. They put the wrong order in for my food. Everyone else was done before I even got my food, which was cold. Too hungry by then to send it back. I ordered chocolate cheesecake for dessert, but got plain cheesecake instead. Just kept it, because I didn't know when I would get the correct order. Very disappointed, and was my favorite restaurant before. Won't be back.

After we waited 30 minutes for our lunch, they brought me a wrong item and the server was very rude and manager didn't do anything about it. I would never ever go back to that location and I wouldn't recommend that location to anybody at West Palm Beach.

I've been working at the Mesa location for awhile now and there is absolutely no order in the kitchen and most if not all of the cooks are not properly trained. Servers are given the validation that they can talk however they see fit and management won't even bat an eye. Just an FYI to customers most of the food being served is just a more in depth "fast food" method. At that point I'd just hit a McDonald's and call it a day. Lol

Sincerely, disappointed employee

We came to celebrate my son's 18th Birthday and had a horrible experience! I let the server know when we sat down that we're there to celebrate a birthday. A server gave his plate to someone else and gave us our food. We waited 15-20 minutes for his food while ours got cold. The "manager" came over to apologize and offered him a salad. He picked off of that and ate from our plates while waiting for his meal. By the time his meal came we were finished eating. She comp'd his meal and gave him a slice of cheesecake. This ruined our night and is unacceptable customer service! I asked to have the check comp'd due to our inconvenience and was told no. I would've appreciated that as a token of sincere apology for ruining my son's birthday dinner.

My server Majid or Magic however you spell his stupid name was so slow with our orders and so rude to my friend. He was not funny even though he thought he was and it made the whole table very uncomfortable. I am not happy.

Ok so first of all, Me and my parents waited like more than 35 minutes just for our food and then they give us something we didn't order. Me and my mom ordered NewYork steak cooked medium-rare and they gave us medium-well steaks. I also ordered broccoli and I did get any- My dad ordered a medium-well steak burger but he got the steak cooked medium-rare. This is the worst restaurant I ever been to.

The Cheesecake Factory is absolutely amazing! I have eaten here a few times and love it! They have a huge menu so there is definitely something for everyone. Their food is delicious! I was taken here for my birthday and was so amazed I just had to take my mom for her birthday and she loved it as well. Even my children loved it, and they are very picky. They can be a little pricey, depending on what you get, but it is worth it! If you want a nice night out, you should definitely try this restaurant out.

Bad Sunday. Didn't being me bread after 4 request and everyone getting it but me. Chicken Marsala receipt changed for the worst; even naive management didn't know it; Wine was good; but how to do you ruin wine? Owning a restaurant in Vegas... perhaps SLC standards are lower. Craig

OMG this is the first time I ever went to a cheesecake factory up in North Jersey. I don't even know the town anyway you people think this cheesecake is delicious you got to be out of your freaking minds. I've been eating cheesecake for 62 years. This is garbage real Cheesecake is in New York, and they have locations all over the five borough Real Cheesecake is cold juniors cheesecake try that and I guarantee you you will never ever go back there again for cheesecake.

Me and my siblings took our Mom out for her 75th birthday. Wow what a fun time! Eddy was our server at the Crocker Park location and really made my Mom feel special. He addressed her as "Miss Pam" and made sure she was happy with everything! That was absolutely adorable!

Quality of their food is going down hill too. The spinach dip tastes like $#*!. We ate there on may 10,2022. The silverware is still stuck with spinach and cheese after we unwrapped them, told the server about it and the manager came out and apologized, sent out a brand new set of clean silverware, we unwrapped it, again the spoon looked even worse, food residue is clearly on it. This time the manager with another guy came out, looks like somebody who is in charge of kitchen apologied one more time. Think about this: what the chances people like us run into dirty silverware like that twice in a row? What does it tell you about their kitchen hygiene? The scale and operation of the restaurant is huge, so what does it tell you about that too? Not going there any more. Too bad we were not smart enough to take some pictures.

Tried to get my rewards birthday slice but it wasn't available because the waiter used it last time instead of my sign up free slice so not knowing it at the time when I ordered the reward was expired. Manager was unsympathetic and lost a return customer...

The server sets us 8 inches from strangers because the place is small. It was like eating in a mess hall, no privacy at all, Saw the silverware was lying on the table not on the napkins which is a health violation. Service was slow and the pizza was made from poor quality peperoni and precooked sausage. The bread arrived about 20 minutes late as they were out. I dont understand the attraction to this place. Wont return.

Went to the Cheesecake Factory in the Quakerbridge Mall, Lawrence, NJ. Waited way too long to be seated + watched people that came + put their names down for seating after me get called for a table. When questioned, the young people in charge of seating acted clueless + nonchalant about what was happening. I asked for a manager, no one ever came. Don't know if they were too young to handle the crowd or just needed more training but they clearly weren't seating people in a fair way. Got to do better!

I got a job there but as I proceeded training my trainer informed me he was leaving because of major issues within the company and told me it's my problem when he leaves so I quit and still haven't recieved my pay

Ordering online was fine it was perfect. However when you select a time for pick up at the restaurant, never never done on time and if you get to be an hour and you start calling, will you get transferred around to manager manager and then you finally get your food in the car and it's cold and just rubbery it's disgusting never again

My wife and I are senior citizens and have been coming to cheesecake for over 10 years plus. We purchased the nachos with the cheese and chicken. Very little chicken was on the nachos. When we complained We were told that that they only will put 8 oz of chicken on it. Their were only 3 chunks of chicken on the nachos. Clearly not 8 ounces. Plus the tortilla chips were burnt. Then we ordered cheesecake to go and when we got home what we ordered was not what we got. In fact we threw the cheesecake away. We should have asked for our money back from the nachos but we are 70 years of age and needed to get home. We won't be back to cheesecake factory any longer. Mr. Thomas *******221

There's always a long wait to be seated then once you're seated you wait a long time to be waited on once you order your food you wait even longer for the food to come and when the food comes it's cold every time. I don't think I'll be returning, I've given them more than one chance definitely not worth the price.

Went to the cheesecake factory in Lonetree in the park meadows mall and stood 30 minutes at the register and was never waited on. There were workers all around us! Was hoping to get a piece of cheesecake to go, and we ended up just leaving after a long wait. Very dissapointed... Won't be going back to this location!

We had booked a reservation and reached there 15mins before, still they made us wait 45mins before we got our seat. Everyone who arrived after us got a table before us, and it was not like they didn't have empty seats. Majority of the table's were empty during our whole duration there. When we finally had our sit and ordered, our food finally arrived after an hour. The salad was burnt, and the food was unpalatable. AND we had to ask for silverware twice.
Would definitely not go there again.

This restaurant never fails to amaze me! The service there is always great and I love the assortment of bread that they give out. The food is always really good and their portions are huge which means you will never leave there hungry. Overall a great restaurant and everyone should try it out! -Jayla Daoust

The Manager host, Waitress and Cake department all had serious attitude problems. I don't know if they were overworked but it made our whole experience a 2 thumbs down and a twist! The strawberry daiquiri was horrible, the Shirley temple was horrible, very weak tasting and to top it off they came out with hard bread. The waitress couldn't handle more than 1 thing at a time and I'm not just saying this to be mean I'm saying this so that all can have better training before dealing with the public. The new bread was in the oven and We ask a couple of people a couple of times to get us more and of course We never received it. The food wasn't bad but I've been there plenty of times and have had so much better with that. I don't know if these guys are under new management but so much has changed. I hope they get better. I hate to see people fail because of

I made online reservations at Cheesecake Factory located in Charlotte, NC. Drove 45min just to be told they didn't have my reservations. They didn't even tried to retify the situation, she just said nothing she can do. Never again!