I have been fighting for months with Google Review to keep my honest review up, but the owner at La Casa Del Habano Hamburg is having his lawyers fight this unfortunately.
Christoph Wolters (the owner and manager of this "shop") is a scam artist.
I purchased cigars on their site and had to wait 6 weeks until finally somebody answered and confirm that they had my order. They lied to me repeatedly over the phone. I send dozens of emails, several a week and got 1 answer. After threatening him I received a box... and that's it. More than 2 months after my order. I had ordered several boxes.
I kept calling every 3 or 4 days at the same time for weeks and threatening this guy and after 7 months, they finally paid me back, gas lighting me asking why I was angry. Wish I had read the reviews before I would have save time, energy, and money.
Make sure to ignore the reviews on Google Maps. Most of them are fake/paid for and posted by bots, and they have all negative ones removed.
I highly recommend you to NOT buy here. Christoph is a con artist and he will rip you off.
Plenty of other LCDH in Europe that will do a better job.
Skip. This. Place. At. All. Costs
Date of experience: June 6, 2024
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