The Furniture Place UK

Ordered and paid for some furniture only to have my order cancelled a few days later with no explanation. When I enquired they said they didn't deliver to Northern Ireland. I ask them why their website accepted by post code. I have attached their response.

Ordered a unit 14 days ago, got an email regarding order number and item description.

Item has still Not been delivered.

I have emailed 3 times without a reply and phoned but you can't get through to anyone.

My thoughts now are Scam Company. Or in financial trouble. So will be reporting to PayPal for a refund.

Avoid like the Bat Flu...

Had a number of items off this company as have my family and friends, always delivered within a few days and best prices online. I did have one issue but was sorted the next day and was the delivery company anyway. Very professional and easy tracking so you know just when its coming with a 2 hour time slot very helpful for me. Look at some of the other reviews and think they have some competitors that may be not so nice. They also gave me a discount code 2222 that also gives you 5% off. Not sure if that still works but give it a go. Put in on check out.

John

Recently ordered two glass 'topped' tables from these guys and unfortunately one of the table tops got smashed in transit. Phoned them up and had another in the post (courier) the very next day. No 'ifs', no 'buts' just good old fashioned excellent customer service. Oh! And the tables are Spot On as well... great value. Will I shop here again? Absolutely. Cheers guys.

Ordered several items from this company, and am extremely disappointed with the quality of the items. In particular a 7-drawer Buckingham wide chest - within weeks the top right hand runner came away from the side and despite putting in more glue the runner is still not adhering correctly or enabling the drawer to run smoothly, resulting in non-alignment and has caused a deep mark on the side of the drawer. The drawers do not have much in - I'm wondering if it's built to look at instead of using!
Have tried ringing and e-mailed to no avail - not even acknowledging. Would never order from this company again, complete waste of money.

Table and chairs arrived, totally different from what was advertised, should have been white, it was a yellowy cream. I sent photos showing clearly that it was not as advertised, then seller went quiet! At present trying to sort return and refund! Total con! And extremely rude!

I ordered this on Wednesday & received it 2 days later on Friday. Now that's quick delivery. Compared to similar dining sets this is very well priced and with free delivery. Great to have the option of paying by Paypal as well. Overall very pleased!

Doesn't understand his legal obligations, ordered 3 pieces, 1 they did not have in stock even though the website said they did. When I tried to cancel the order he delayed, got rude and dismissive when I decided to go through PayPal after being ignored.

If I could give 0 stars I would. I bought an item of furniture which was not as described. I took this up with a person I assume was the owner. That person was repeatedly incredibly rude to me, customer service skills were zero and he was exceedingly argumentative, insisting there was nothing wrong with my item of furniture despite him having never seen it.

The person then went on to mock me openly. They are an atrocious company to deal with if anything goes wrong. My issue was minor and should have been swiftly and easily resolved. Instead it escalated to this with utter denial anything could ever go wrong or be wrong for them.

A deluded company which should be avoided at all costs.

I had made the unfortunate decision to buy from this guys eBay store. I bought a foldable savoy table and it turned up snapped in half and damaged. Peter went on to offer to replace a broken chair, I told him the chair isn't the only problem, the whole table is revolting. WELL, after this I received message after message of abuse and belittling. I BEGGED for my money back as the table is unusable but he's said I have to pay postage which is £70! He is the most vile piece of crap I've ever come across! I'm getting my money back wether he likes it or not by disputing it with my bank. I'll wipe the floor with him!

He keeps saying I damaged the table and that he will send me a chair but I don't want the crappy table it's unusable!

They've only got one star because I had to - if i had my way they would be well in to the minus stars!

I bought an item that is faulty and cannot get anywhere with them.
They never answer the phone. I have sent numerous emails and they have never replied to one of them.

Looks like I'll have explore other avenues to take matters further.

I recently purchased a piece of furniture from Peters eBay store which contained a contradicting and misleading description. The reply I had from the buyer was condescending and rude and he refused my return request as "it wasn't his fault I hadn't read the description properly".
The item doesn't match the other 5 pieces I have already bought from various places. (Due to my financial situation I have been buying these gradually not altogether.)
I then immediately received a prank call from an anonymous number, where a guy laughed when I answered & put the phone down. Amazing coincidence?

I tried to buy a bed from this 'business' but paypal kept crashing. I emailed asking if I could pay by an alternative method but was told that they didn't want to do business with me if I was 'too stupid to use paypal.' Unbelievable.

The Furniture Place
6:51 AM (14 minutes ago)
To me

Well thanks for your review and guess what service you're going to get now? Correct "Go and $#*! yourself" all messages now put to spam and will not be seen (bet you still feel the need though lol) so remeber whtever happens now is just down to you been a prick... well done

Happy christmas

STAY AWAY! Appalling customer service and products, ordered a superking Oak bedframe and in few months it started to develop cracks in the headboard and started to make squeaky noises which shouldn't be the case if it was a real Oak bed as they claim. I have been trying over a month to reach them out, they never reply to emails, incorrect mobile number on their website which make me think they are scammers! Wish I have read the reviews over here before ordering. I won't give up and I will do everything to get this sorted out. I am taking them to small court and have just contacted citizen advice, these guys have just messed up with the wrong person.

Ordered a bed, just recieved part of it. Driver rude when questioned. Emailed them and was advised I should try and be undetstanding (coronovirus!). Patronising email. I emailed back and they put an Out Of Office on (at 2.20pm on a Friday afternoon?). Left me with no updates and no bed for the weekend... Terrible terrible service.

Awful,. Unprofessional cowboys, Had a problem with faulty bed and the man Peter was so rude and contemptuous,. Blaming me for their sub standard products. Avoid like the plague.

I have never experienced such appalling service in my life. Working in customer service myself, even if annoyed, I would never treat someone the way I have been treated by this horrible company. I simply asked for amy order to please be cancelled as I had to purchase from elsewhere due to time frames and not knowing when to expect the order from them as I never received confirmation and I was called an incompetent idiot for not waiting for my order and told to revalue myself before ordering again! They are not worth shopping with even if their prices are a bit low I would never dream of recommending them to anyone! Peter or whatever he's name is a rude f**king pr*ck and how the hell he even has a job there amazes me because with someone like him working for the company I'm surprised they get any sales at all! Absolutely disgusting response and I hope he is treated the way he treats others! He deserves nothing less, tw*t! Avoid this so called company at all costs! Not even worth 1 star!

I ordered a bookcase in July 2020, I received an email saying they wouldn't be in stock until September, did I want a refund or did I want to wait. I opted to wait. BIG MISTAKE. September came and went, I have emailed the company asking for my money back, I have not received a reply. Don't buy from this company unless the product is in stock.

Absolutely unbelievable customer service! No manners, no respect toward customers, rude, out of line, disgusting customer service. Do not buy from them.

Hi I'm AMIR
Please do not buy anything from ( thefurnitureplaceuk)this company online because they never send you Anything
And never reply any emails I have bought a dining table for chairs for £289:99 from this company Online
And the company never send my table and chairs
After 4 days send me 1 email to say out of stock
And he never refund my money and
I'm trying to chase them from PayPal to get my money back
And that was 5weeks ago
I have sent them more than 5 to 7. Emails never reply
Please please do not buy anything you will not get item and you will not get the money back
Don't waste your money on your time

If I could give a zero rating I would!

Ordered a bed frame there, biggest mistake of my life! I ordered my bed frame on the 22nd December, the website says "orders are usually sent out within 3 working days and you receive dispatch notice and tracking information."

I emailed to find out how long it will take to be delivered (got ignored), I rang up and same thing. I waited until 2nd January to email again (I felt at this point I had been scammed- only received an email to say they took the money from PayPal and didn't hear anything after that.)

I was then sent a "snotty" email by the "owner" asking "did I live on the moon or something?" And "do I have a problem reading?"

He then voided my order and said he will refund me "in due time". When I emailed back asking how long will that be, the response was "when I feel like it." I have contacted PayPal to help me get my money back asap, even though it should not have gone to that extent! As I feel if you void someone's order, they should get a full refund, the same day when you void the order. So instead of chasing up my order (like I was doing before, I'm now chasing up my refund instead.)

By far the worse customer service I have ever received and I shall not be returning.

If you want to play a cat and mouse game then use this company. Otherwise avoid at all costs!

We ordered some furniture of this website and wish we had not.

They were extremely rude to us for requesting a refund for faulty goods.
Stay away from these criminals if you dont want to lose your money!

Their Amazon account was shut down. Need We say more?
http://www.amazon.co.uk/gp/aag/details/ref=aag_m_ss?ie=UTF8&asin=&isAmazonFulfilled=&isCBA=&marketplaceID=A1F83G8C2ARO7P&seller=A32Y7IMFR14ACX#