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halara has a rating of 2.7 stars from 3,779 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about halara most frequently mention gift card, return policy, and poor quality problems. halara ranks 42nd among Women's Clothing sites.
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36,629 reviews
Given that these are shipped from outside of my country, the shipping time was very reasonable. I just didn't realize they were coming through customs until I tried to figure out what was delaying them.
The quality of the clothing is so cheap and the customer service is impossible to deal with. Cannot talk with anyone and they give you the ruin around to get your money back for returns which they do not make easy in the first place. I will never shop here again.
I ordered from this website for my Granddaughter and then asked to be removed as I am elderly and do not like all of their messages each day. If I want to order I told them i can go on their website. Every attempt to not get emails from them has failed. S. O unless you want to receive an email each day do not order from them. Poor customer service ever!
I recently purchased 2 of the Everyday Cloudful Air Crossover Side Pocket Skirt. The sizing was off and when I tried to return it, I had to take pictures of each garment, the bag it came in and submit via their website for approval to return. I received an email saying my return was "approved", but they did not include the return mailing address (You foot the cost of returns, Halara does not provide a return label). I emailed them again, and then they came back and told me they'd give me a gift card in the amount of my return and I could keep the 2 skirts that didn't fit. I have now emailed customer service 3 times for the return address. Take this into consideration before shopping at Halara!
Tip for consumers:
Read their return policy thoroughly and then decide if you still want to buy through them. Products ship from China and take several weeks to arrive. Make sure not to throw away the packaging or take the tags off before trying on. You must get pre-approved to return items and must send photos of the packaging You have to pay return shipping, which is very expensive. +$45
Products used:
Nothing worked.
Hi Elizabeth!
Thanks for your feedback. We take customer satisfaction seriously and apologize for the frustration you've been experiencing recently.
While we'd love the opportunity to regain your trust, can you please reach out to us on Instagram@halara_offical or send us an email over at service@thehalara.com. Our customer team will assist you right away.
Best
I bought this dress to take on vacation and it didn't disappoint. It's super comfortable, the material is soft and I can wear it anywhere. I wore it casually for shopping and I wore it for date night. Highly recommend you get a couple of these dresses.
Tiktok made me buy it lol
I'm always a little nervous to receive an item that I have drunk ordered off an Instagram ad. However, I was pleasantly surprised with the quality of items that I received. I ordered a bikini, and the cute little low back top, and they were both well-constructed and fit perfectly. I like that the tops both have removable pads. The items were true to size. The one bikini I bought was on sale— I was only planning on buying the little top but I was very glad to grab this cute yellow bikini for an upcoming spring vacation. Will definitely be ordering from here again.
Instagram ad. I am the first to complain about targeted ads, but I am also the first to impulsively buy merchandise featured in aforementioned targeted ads.
I love their products. Honestly good lrice, gold quality, great designs and amazinggggggg colors. You can wear it during day, afternoon morning, gym, all day, everyday and still look cute and feminine but comfortable as well.
I love their products. Honestly good lrice, gold quality, great designs and amazinggggggg colors. You can wear it during day, afternoon morning, gym, all day, everyday and still look cute and feminine but comfortable as well.
Waited over 3 months for my order then cancelled. Fought for a refund after they tried to give me a gift card for a new order which I didn't want to risk waiting and never getting either.
The service is over the top communicative -
emailing me weeks after I received my refund. If they had normal delivery they wouldn't need so much support staff…
Tip for consumers:
Don’t use it. The delivery is risky.
Products used:
None. Didn’t arrive after almost 4 months.
* halara attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi! Sorry to hear about your negative experience regarding shipping time. We’ve connected with you via email in an effort to earn your business and gain your trust. Please check your inbox, or maybe even your spam folder. Thanks!
The checkout process was very efficient and easy, and I liked that I was given so many updates on the status or tracking of my order. Shipping could have been a bit faster, but ultimately it wasn't a huge issue. Will definitely buy from Halara again!
I saw many ads for Halara's products, especially leggings, on Instagram and was immediately interested, but held off on buying since I was not familiar with the brand. But after reading the reviews for the products, I was confident it was a trustworthy brand and decided to buy.
I received my items on time and they were in good condition upon arrival. I love the exercise bike shorts with pockets. They're my favorites. My mom loves her mesh beach bag with built in cooler. I love the look of my plus size (16/18) dresses with built in shorts… but HATE that the shorts ride up when I'm just walking around the house let alone anything else. The exercise shorts don't ride up at all. Best thing about the dresses is that the padding from the built in bra is removable.
I will probably chose to purchase more shorts over the dresses.
I liked the look of their items and the plus size options.
Hi Rachel, we're sorry to hear about the quality issue. Could you please send us your order number? Please be assured that we will sort out the issue upon your reply.
Not the result I expected. I ordered a Cool Touch Lucid tennis skirt, the model is interesting, but the fabric is not natural, more viscose, it will wear out quickly. But I was pleased with the speed of service. I am not sure that I will order from this site in the future.
Good prices but struggled with fitting. I got the swimsuit on sale so not refundable. I wish it was adjustable other than in the straps. The biker shorts are a little baggy. I love love love the sweater though!
Love the look!
Really wish the skirts were longer for those of us with bigger butts. They're super cute but even with the shorts underneath it's a bit much. Also the dress fits perfectly but I wish the bra are was bigger
Saw all over my ig
Appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached you via email. Please check it!
I was disappointed when I realized the products were coming from China. Shopping the website is confusing because there are so many similar products. The leggings are just ok. Probably won't order again.
I kept seeing ads for the brand and was intrigued by the pet hair resistant fabric.
Appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached you via email. Please check it!
They were so helpful! I had to figure out an exchange because I ended up needing a size up, and they made the whole process so easy. I'm so grateful for their timely responses, their kindness, generosity, and professionalism.
Cute leggings!
I loved the style and the level of compression for my tummy
Takes to long and I always have doubts about purchase something form China, because is well known that the quality is nos the best... I´ve confirmed it.
First and last time.
Anyways I guess is about luck and taste
Hi Tania, appreciate your feedback. We have sent you a separate email in an effort to sort out this issue. Please check your inbox, or maybe even your spam folder. Thanks!
Second time from ordering from Halara because my first order was too small. I love the quality of the clothing however their return policy makes it hard when you order the wrong size based on their EU sizing. I would order your regular US size and go from there. Their return policy is 30 days after you purchased it, you have to send in pictures of the clothing and then you have to create and pay for return shipping, which make it all kind of a pain. Worth the purchase if it's true to your size!
I placed an order on 12/12/22, not knowing that items would be coming from China. Today, is 12/22/22 and I still don't have order. They should tell you that the items would be shipped from China. I would have know that I would not receive in time for Christmas. I have contacted them and they keep telling me to wait for shipping site to be updated. While I have a tracking number it does me no good, cause they don't update the site.
Tip for consumers:
Be aware that items are shipped from China and will take longer then expected to receive.
Hi Joan!
Thanks for your feedback. We take customer satisfaction seriously and apologize for the frustration you've been experiencing recently.
While we'd love the opportunity to regain your trust, can you please reach out to us on Instagram@halara_offical or send us an email over at service@thehalara.com. Our customer team will assist you right away.
Best
I see frequent advertisement raving about these leggings so I ordered a pair of the pet fur resistant leggings and a pair of joggers. I was super excited to get them! But... I NEVER received them. The money was immediately pulled from my account for payment. I placed my ordered at the very beginning of Dec. And then received multiple emails apologizing for the delay of tracking update. Finally I emailed to ask if I could just cancel the order and be refunded because at this time (after weeks of waiting) I was feeling like I was just getting a complete run around. I was given a partial refund only to receive yet another email telling me they could no longer find my package. After my experience I wouldn't recommend ordering from this company, I personally will not be.
All feedback is important to us, so we appreciate the time you took to tell us more about your experience. We strive to provide excellent customer service. May we have your order number and email address to check?
Previously ordered dresses that were a bit too small up top; when I reached out to Halara regarding exchanging, they kindly and generously offered me a gift card for the amount I spent and suggested I donate the dresses that didn't fit! So nice!
Love the design of the clothes, the nice fit and pockets!
Previously ordered dresses that were a bit too small up top; when I reached out to Halara regarding exchanging, they kindly and generously offered me a gift card for the amount I spent and suggested I donate the dresses that didn't fit! So nice!
It did not seem like the process was well done, and the site did not seem very well organized or thought out. I wish there was a section (or maybe I missed it) in each product description about what material the clothing is made of. The shipping was fast and easy, and made it to my house on time.
Instagram and pinterest ads
I was looking for a comfortable dress that I could wear to a wedding and feel I could rewear any time, then bought some leggings to see how I liked them.
Appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached you via email. Please check it!
Originally ordered a "in my feels" dress and wasn't happy with the sizing. They not only said gift it to someone! But gave me a gift card to reorder. My next order was another dress "everyday" and a swimsuit, Love Them Both and have received numerous compliments
Fast communication and were very willing to offer something to fit my needs.
I loved seeing different body styles look GOOD in these dresses. And the built in shorts are great for a mom of 3 boys like myself. Cute and functional
The site was very easy to use. I wish there were more honest reviews available. It seems like a lot of them on the site were bots. I liked the colours of the clothes more than other stores. However when I received my order, I was frustrated to find the shorts were way too small for a L. The L bra I ordered was fine. Sizing was very small.
I received DesignHome diamonds through a Tapjoy offer
Very good - so many options I couldn't choose. I LOVED the products & the way they fit me. I'm just a little disappointed in the matching sunhat with the one piece bathing suit I ordered because there is no support so it just falls over my eyes
I ordered an item and it looked much red-ish in real life. I wanted to review it so others would now but it is impossible to submit product reviews and that makes me think that the reviews are not really real
No complaints. I struggle with technology and I'm happy to report this was one of the easiest shopping experiences I've enjoyed. I just visited a friend who had a dog and cat and I have very little animal hair stuck to me. I'm very happy with this purchase.
The claim about pet hair not sticking.
Gain trust and grow your business with customer reviews.
Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT.
Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the best athleisure products on the market.
Our founders are true technologists at heart. With their industry expertise in the technology and artificial intelligence spheres, we've been developing our proprietary HalaraBrain system, which combines open-ended machine learning research with information systems and large-scale computing resources aiming to achieve a near-zero inventory for all Halara products. Simply put, lots of fancy programs effectively plan our production, resulting in extremely accurate inventory management and less fabric waste.
This allows us to offer our products to you at lower prices than many of our competitors, while also contributing to sustainability in the industry by minimizing product waste. It's a total win-win situation for cost-effectiveness and for our planet.
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