• halara

halara

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Overview

halara has a rating of 2.7 stars from 3,779 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about halara most frequently mention gift card, return policy, and poor quality problems. halara ranks 42nd among Women's Clothing sites.

  • Service
    704
  • Value
    122
  • Shipping
    135
  • Returns
    101
  • Quality
    427

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Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
23

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36,629 reviews

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Top Positive Review

“Given that these are shipped from outside of my country,...”

Starr S.
5/26/22

Given that these are shipped from outside of my country, the shipping time was very reasonable. I just didn't realize they were coming through customs until I tried to figure out what was delaying them.

Top Critical Review

“Cheap qualit. Awful customer service”

Laura C.
11/7/24

The quality of the clothing is so cheap and the customer service is impossible to deal with. Cannot talk with anyone and they give you the ruin around to get your money back for returns which they do not make easy in the first place. I will never shop here again.

Reviews (3,779)

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Reviews that mention popular keywords

customer service (1246) shopping experience (504) gift card (224) quality products (120) return policy (107) return process (71) quality clothing (110) delivery time (31)
Thumbnail of user eggl
Florida
1 review
0 helpful votes
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March 7th, 2022
Verified purchase

Fast shipping. Concise delivery. Their leggings fall down a lot. I wish everything had pockets and hip and ankle elastics built in so I didn't have to constantly pull up the leggings. This is a problem with all leggings tho. Not just halara

Reason I chose this business:

The algorithm

Thumbnail of user karlyl15
Arkansas
1 review
0 helpful votes
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April 7th, 2022
Verified purchase

The dresses are great! The material on the bottom of the midi chill dress is odd and wrinkles easily but the quality of both are great. Shipping took a while and the shipping updates were behind, it came earlier than expected via the website but took three weeks but worth the wait after getting them in. I love the built in padding so no bras! The whole reason I ordered!

Reason I chose this business:

Saw them on social media but the built in padding is what made me order. I love not having to wear a bra but still have support. They’re great!

Thumbnail of user susans1773
Canada
2 reviews
5 helpful votes
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June 8th, 2023

I ordered these online, they look great on the model. I am a small, 5'4", not too curvy. I ordered a medium because I didn't want the elastic waist to be too tight. I found that the gathers at the top balloon out and there really is a lot of fabric for a short person. They are a little long, look a bit baggy. I'll pair with a fitted top to make them look good.

They were also very wrinkled out of the packing and even after the first wash. I am just going to steam them to remove the wrinkles and hope that after the next wash they don't wrinkle again.
I'm not sure I would have bought them if I tried them on in the store but I won't bother sending them back.
I bought directly from Halara, they were very easy to deal with. No complaints in that regard.

Products used:
Breezeful pants, not sure I’d order again.
everyday 2in1 tennis skirt, white: but it is off white / cream making it hard to match.
Cloudful™ Air Round Neck Contrast Mesh Trim Backless 2-in-1 Side Pocket Ruffle Mini Cool Touch Tennis Dress. Love this, ordered one size up and it’s perfect.

Service
Value
Shipping
Quality
Thumbnail of user emilyh902
Indiana
1 review
0 helpful votes
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May 17th, 2022
Verified purchase

I received my order in a timely manner. The clothing fit but it wasn't flattering on me. I was hoping they would be a high compression to camouflage cellulite better. The leggings are comfortable and breathable however I wouldn't feel confident wearing something that highlights my cellulite.

Reason I chose this business:

Thought I’d try a new legging brand.

Reason I chose this product:

I liked the colors.

Quality
Thumbnail of user yaritzab6
Puerto Rico
1 review
0 helpful votes
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May 30th, 2022
Verified purchase

Like the way is the size chart explained and every item are described. Pictures helped too.
Is a long wait for the package got in the mail but is worth it! I dont like the extra charge im my order for being in another country, but the order came perfect.

Reason I chose this business:

Confy, style, material, colors, variety of dresses with no need to wear a bra, material is light, just perfect for every occasion.

Thumbnail of user sophiad260
Florida
1 review
0 helpful votes
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April 2nd, 2022

I ordered a pair of leggings on 2/11/22 and it's now 3/3/22 and I still have not received my order. I received a few emails letting me know my package was delayed but that it was finally shipped out and would arrive in 3-5 business days. It has now been 2 weeks since I've received that email and I still have Not received my package.

Thumbnail of user customersuccesst
Customer S. – halara Rep

Appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached you via email. Please check it!

Thumbnail of user jessicam3201
Illinois
1 review
0 helpful votes
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May 23rd, 2022
Verified purchase

I ordered two pairs of leggings and a couple of backless crop tops. I received my order in about 5 days' time (maybe a little more). I absolutely LOVE my entire order! I will definitely be ordering again.

Quality
Thumbnail of user sydneyb124
Michigan
1 review
0 helpful votes
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July 20th, 2021
Verified purchase

I loved the skirt I bought. I actually placed another order buying the skirt in two additional colors. The prices were also good. The only thing that could be improved is shipping time. It took awhile for both orders to arrive.

Thumbnail of user adrianar129
Colorado
2 reviews
0 helpful votes
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July 30th, 2021
Verified purchase
• Updated review

I appreciate the follow-up on how my experience was. Unfortunately my dress I got was a size large and it was too big so I got a medium and it's too small. I'm stuck between medium and large in almost everything. So I don't wear either dress but the company has been very good at trying to help and staying in touch. I appreciate it. I love the quality of both dresses, I just have a weird shape.

Quick to respond and follow-up with my concerns and questions.

Reason I chose this business:

Hoping you find better fitting clothes.

Service
You guys really took care of me
July 6th, 2021
Verified site experience
• Previous review

You guys really took care of me. I appreciate the good customer service and I love my dress!

Thumbnail of user jenniferj1828
California
1 review
0 helpful votes
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May 29th, 2022
Verified purchase

The sale prices were great. The delivery was fast. I wasn't able to get great updates on the status of my order though because emails kept going to spam. There are too many promotion emails for sure. I'm satisfied with the quality of the products. There was a sizing issue with one and I've been told I will get store credit for it. Unfortunately, the spam emails are causing complications with receiving the store credit:

I received a fast response but I haven’t gotten a store credit yet. The dress did not fit and I would like to get a new one. Halara emails keep going to spam.

Service
Thumbnail of user customersuccesst
Customer S. – halara Rep

Appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached you via email. Please check it!

Thumbnail of user katyp42
Washington
1 review
0 helpful votes
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August 25th, 2021
Verified purchase

Terrible customer service. The dress I ordered had a small hole in it and they wouldn't do anything about it because I didn't have the tags anymore. They finally gave me my money back only after I demanded a refund.

They wouldn't let me return a dress that had a small hole in it because I didn't have the tag anymore. Only after I demanded a refund did they give me one.

Reason I chose this business:

Too many social media ads...

Service
Thumbnail of user trinityw20
Florida
1 review
0 helpful votes
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September 20th, 2021
Verified purchase

The one piece was cute and I ordered it in my correct size, however the fabric was not cut and designed for curvy people. Technically, it fits, however, it's not flattering to my shape. I'm disappointed because the style is really cute, but this was definitely not made with curvy people in mind.

* halara attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user johnnyl131
Johnny L. – halara Rep

Hi Trinity, Sorry to hear you were disappointed with your purchase. We just reached out via email too! Hope you’ll give us a chance to make things right.

Thumbnail of user caitlinm143
New Jersey
1 review
0 helpful votes
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August 19th, 2021
Verified purchase

The website was easy to use and transparent about what was in/out of stock. Lots of options to choose from! Shipping takes a while but you're informed of that at the time of purchase. I was concerned about sizing but the clothes definitely run true to size.

Reason I chose this business:

It was advertised to me on Instagram, and the dresses looked very cute and comfy... and they are!

Thumbnail of user tamaraa163
Texas
1 review
1 helpful vote
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June 17th, 2022

I placed an order on April 30,2022 in hopes to have a few cute outfits for a trip I leave for on Friday May 20,2022 I haven't gotten anything and the tracking info is absolutely NO help. I am incredibly disappointed and won't be ordering from Halara again. So sad :(

Thumbnail of user customersuccesst
Customer S. – halara Rep

Appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached you via email. Please check it!

Thumbnail of user janinec113
Connecticut
1 review
0 helpful votes
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April 2nd, 2022
Verified purchase

Shopping was ok, I wanted to love the merchandise and possibly replace some of my lululemon needs but the customer service was some what exhausting, it took quite a bit of back and forth to come to a solution and I would prefer to just address and move on.

Tried to give me several options before providing me with credit. If I could not get correct fit first time and it took a bit to resolve I am reluctant to try again.

Reason I chose this business:

Items on site look cute.

Service
Thumbnail of user customersuccesst
Customer S. – halara Rep

Appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached you via email. Please check it!

Thumbnail of user catherinev135
Canada
1 review
0 helpful votes
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July 28th, 2021
Verified purchase

Loved the clothes and colours. The fit was close but the bra band was a bit loose on my dresses... but then again I am a S on top and M/L on the bottom so it's a ot to ask... I can just take the band in myself. Will likely purchase again. LOVE the pockets.

Reason I chose this business:

Colour, style, price!

Thumbnail of user rachellel63
Washington
1 review
0 helpful votes
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May 7th, 2022
Verified purchase

I didn't care for the two piece dress I received. I started a return and went with the gift card option because I wanted another one piece dress instead of the two piece set. It took a few days for the entire process but it was easy and I will be purchasing more from them. I want all the colors.

Made a return and got my gift card within a couple days. Excellent customer service.

Reason I chose this business:

Great customer service and good quality clothes

Reason I chose this product:

They look cute and are comfortable.

Service
Quality
Thumbnail of user audreyh189
Maryland
1 review
0 helpful votes
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September 8th, 2021
Verified purchase

The order arrive way later than expected... so much so that I thought it was lost. The sizing was changed as product was running small... however they're still snug for the size I ordered (I had originally already ordered a size up)

Reason I chose this business:

Decided to take a risk and order off of a Facebook add as the product looked cute

* halara attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user johnnyl131
Johnny L. – halara Rep

Sorry to hear our product ordered wasn't the right fit for you. We just reached out via private email too! Hope you’ll give us a chance to make things right.

Thumbnail of user sarae277
Wisconsin
1 review
0 helpful votes
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May 5th, 2022
Verified purchase

Once I received my order I was eager to try them on. My previous order didn't fit as expected. But this order I didn't have an issue with anything. Had great customer service when I needed to exchange the first order. Thanks

I wasn’t happy with the fit/style of the products ordered. I contacted customer service and they were quick in responding back to me. And continued to answer my question on how to return my unwanted products.

Reason I chose this business:

Was looking for tennis like skort.

Reason I chose this product:

Liked the style on web sight.

Service
Quality
Thumbnail of user katem729
Illinois
1 review
0 helpful votes
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July 21st, 2021
Verified purchase

I love these dresses! They're supportive in all the right areas and COMFORTABLE! I love the variety so that you don't just have to wear the same design as everyone else. I would highly recommend these to anyone looking for a quality athletic dress.

Reason I chose this business:

I like the different designs that are functional and fashionable. I wanted to have variety in a comfortable athletic dress and I didn’t want the same design that you see on everyone else.

Thumbnail of user helenb893
GB
1 review
0 helpful votes
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August 4th, 2021
Verified purchase

Super comfy, I ony wish the skirt of the dress was a touch longer so I could wear it more places! I love the dress, it's a great 'throw it on' sort of outfit and the built in shorts and pockets are really good.

Thumbnail of user noelleh36
Canada
1 review
0 helpful votes
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April 2nd, 2022
Verified purchase

Only 1 of the items fit true to size. That one item fits the description and image well. The rest either look like entirely different material, or are not true to size with their sizing chart and did not fit well or even close.

Reason I chose this business:

It looked like reasonable prices for what I thought was a decent quality workout wear. I would never work out in the shiny slippery leggings that came in the mail though as they would not stay in place and would be a hazard, plus would be too hot to wear during work outs as the material was not very breathable. The shipping took a lot longer than I expected as well.

Thumbnail of user customersuccesst
Customer S. – halara Rep

Appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached you via email. Please check it!

Thumbnail of user vickieb267
Ohio
1 review
0 helpful votes
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March 22nd, 2022
Verified purchase

My ordering experience went well, I didn't experience any issues. The item was delivered fairly timely. I didn't really need it until May but since I noticed it I decided to purchase it early in case there were any issues with the actual size.

Reason I chose this business:

I liked the way the dress looked on a person who was a similar plus size as me. When buying online its is very important to me that I see people with similar body styles as mine so that I have an idea of how well the item will look on me.

Thumbnail of user jennac171
Rhode Island
1 review
0 helpful votes
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April 3rd, 2022
Verified purchase

Had issues with the products: pants ripped 2nd time wearing them and I never received the Headband. Bummed out about the headband but it was a free gift so not that concerned about it. I do give you guys a couple of stars on your customer service and response time. You have been very attentive in Follow up.

I didnt reach out first, I put in a review and received a follow up email. Overall customer service experience has been good.

Reason I chose this business:

I saw a targeted add for your products on my IG and decided to give you shot.

* halara attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user customersuccesst
Customer S. – halara Rep

Hi Jenna, appreciate your feedback. We have sent you a separate email in an effort to sort out this issue. Please check your inbox, or maybe even your spam folder. Thanks!

Thumbnail of user jessicah1319
Virginia
1 review
0 helpful votes
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August 3rd, 2021
Verified purchase
• Updated review

Love it! The dresses are quality and they arrived quickly. My boyfriend LOVES them and I can't wait to wear them for date nights and going out for shopping runs and errands. They are great for just about everything!

Reason I chose this business:

TikTok made me do it

Love it!
June 22nd, 2021
Verified site experience
• Previous review

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From the business

Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT.

Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the best athleisure products on the market.

Our founders are true technologists at heart. With their industry expertise in the technology and artificial intelligence spheres, we've been developing our proprietary HalaraBrain system, which combines open-ended machine learning research with information systems and large-scale computing resources aiming to achieve a near-zero inventory for all Halara products. Simply put, lots of fancy programs effectively plan our production, resulting in extremely accurate inventory management and less fabric waste.

This allows us to offer our products to you at lower prices than many of our competitors, while also contributing to sustainability in the industry by minimizing product waste. It's a total win-win situation for cost-effectiveness and for our planet.

Business History

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Company Representative

Thumbnail of user customersuccesst
Customer S.
Typically does not respond to reviews

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