• halara

halara

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Overview

halara has a rating of 2.7 stars from 3,779 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about halara most frequently mention gift card, return policy, and poor quality problems. halara ranks 41st among Women's Clothing sites.

  • Service
    704
  • Value
    122
  • Shipping
    135
  • Returns
    101
  • Quality
    427

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
23

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36,629 reviews

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How would you rate halara?
Top Positive Review

“Given that these are shipped from outside of my country,...”

Starr S.
5/26/22

Given that these are shipped from outside of my country, the shipping time was very reasonable. I just didn't realize they were coming through customs until I tried to figure out what was delaying them.

Top Critical Review

“Cheap qualit. Awful customer service”

Laura C.
11/7/24

The quality of the clothing is so cheap and the customer service is impossible to deal with. Cannot talk with anyone and they give you the ruin around to get your money back for returns which they do not make easy in the first place. I will never shop here again.

Reviews (3,779)

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Reviews that mention popular keywords

customer service (1246) shopping experience (504) gift card (224) quality products (120) return policy (107) return process (71) quality clothing (110) delivery time (31)
Thumbnail of user kimberlys1392
Canada
1 review
0 helpful votes
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July 22nd, 2021
Verified purchase
• Updated review

Easy site to use though weirdly organized, Items came in the mail today and I'm super happy. One of the items fit snugger, though I was still able to get them on.

Easy site to use though weirdly organized, Items came...
June 10th, 2021
Verified site experience
• Previous review

Easy site to use though weirdly organized, Items came in the mail today and I'm super happy. One of the items fit snugger, though I was still able to get them on.

Thumbnail of user caroleg176
Rhode Island
1 review
0 helpful votes
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April 2nd, 2022
Verified purchase

Could not resolve the problem as I explained before.
Pants went in the garbage and I am very disappointed
I feel this was a scam
I will never buy from you agsin

just got the run around and I have already explained
as much as I can, I'm done
contacted customer service three times.....

* halara attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user customersuccesst
Customer S. – halara Rep

Appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached you vai email. Please check!

Thumbnail of user samanthal524
Arizona
1 review
0 helpful votes
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April 27th, 2022
Verified purchase

I didn't realize until after placing the order and getting the tracking, that the order would be shipping from China and would take a few weeks. This should be more transparent when ordering.

Reason I chose this business:

I needed a dress for the golf course.

Thumbnail of user customersuccesst
Customer S. – halara Rep

Hi Samantha, appreciate your feedback. We have sent you a separate email in an effort to sort out this issue. Please check your inbox, or maybe even your spam folder. Thanks!

Thumbnail of user aleahg3
Ohio
1 review
0 helpful votes
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May 28th, 2022
Verified purchase

I tried returning an item and received no help. I just want my money back and no one is reaching out to me after I sent an email and filed for a return.

I never got a reply.

Reason I chose this business:

Ad on TikTok

Service
Thumbnail of user customersuccesst
Customer S. – halara Rep

Appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached you via email. Please check it!

Thumbnail of user alyssar188
Canada
1 review
0 helpful votes
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May 28th, 2022
Verified purchase

I really love this website they have a big selection and they usually fit well, I'm petite and have a hard time fitting in clothes but this is a good one so far!

Reason I chose this business:

Dress with pockets caught my eye because I always carry my phone and keys and don't always want to bring my purse everywhere so it was an interesting find!

Thumbnail of user rachelk660
California
1 review
0 helpful votes
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April 2nd, 2022
Verified purchase

Really like to be able to return items and not contribute to waste. There should be an effortless process in a return when ordering. Customer service friendly but not efficient.

Explained in previous answer

Reason I chose this business:

Social media. Gave it a shot. Won’t again

Service
Thumbnail of user customersuccesst
Customer S. – halara Rep

Appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached you via email. Please check it!

Thumbnail of user kellys1513
Michigan
1 review
0 helpful votes
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April 2nd, 2022
Verified purchase

Overall my experience was good and my order came fast. The material is comfortable and soft. I would order again but I will make sure to read the reviews first.

Reason I chose this business:

The advertisement up on my newsfeed and I like trying new brands since I live in leggings and can always use a new pair.

Thumbnail of user peachd1
Texas
2 reviews
0 helpful votes
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February 26th, 2022
Verified purchase

Great quality and customer service, the ones I wanted to return because I accidentally ordered the wrong size and a duplicate, I was told to keep. They are so nice.

Service
Thumbnail of user anhl37
Canada
1 review
0 helpful votes
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April 12th, 2022
Verified purchase

Delivery came fast but was very disappointed with how the bra fits and lack of support. Only 1 out of the 4 can be worn. I only ordered as I was satisfied with the leggings in the past

Reason I chose this business:

I ordered leggings in the past and also the price seemed cheap. I regret it now, as I spent money on 3 bras that I could not wear

Thumbnail of user customersuccesst
Customer S. – halara Rep

Hi Anh, appreciate your feedback. We have sent you a separate email in an effort to sort out this issue. Please check your inbox, or maybe even your spam folder. Thanks!

Thumbnail of user julieb2216
Washington
1 review
0 helpful votes
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March 30th, 2022
Verified purchase

The site was great! I would just say the pictures are a bit misleading when it comes to the skirts, they are actually longer than they look in the picture.

Thumbnail of user taylorw255
Michigan
1 review
0 helpful votes
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August 18th, 2021
Verified purchase

You guys were very communicative, checking in when my package was late and again to make sure I'd received it, and all in all it was a great customer experience.:^)

Reason I chose this business:

Looked cute! The snapchat ads are bad imo though

Service
Thumbnail of user katherinea238
New York
1 review
0 helpful votes
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September 16th, 2021
Verified purchase

The sizes are three sizes too small. I was unable to return the items I bought because the link was not working. Waste of my money. If sizes were correct I'm sure I would have liked the shorts.

Reason I chose this business:

I love the looks of the shorts.

* halara attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user johnnyl131
Johnny L. – halara Rep

Hi Katherine, Sorry to hear you were disappointed with your purchase. We just reached out via email too! Hope you’ll give us a chance to make things right.

Thumbnail of user laceyw39
California
1 review
0 helpful votes
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September 18th, 2021
Verified purchase

Hate the piece. Impossible to unfold once it's gone inside out. WAY smaller then I imagined a plus size piece would be. And way to expensive. I won't be recommending.

Reason I chose this business:

You guys did great advertising. But the product isn’t that good so I doubt the repeat clients will come. You will get a lot of first time buyers and it will die out.

* halara attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user johnnyl131
Johnny L. – halara Rep

Hi Lacey, Sorry to hear you were disappointed with your purchase. We just reached out via email too! Hope you’ll give us a chance to make things right.

Thumbnail of user eimanl
California
1 review
0 helpful votes
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August 23rd, 2021
Verified purchase
• Updated review

I usually don't down $30 for a skirt and now I have anxiety pls deliver it safely.

Post Delivery- The skirt was in great condition and its definitely worth the $30! Delivery was fast too.

Reason I chose this business:

I saw a lot of ads on Instagram and the clothes look very cute for working out.

I usually don't down $30 for a skirt and now I have...
July 12th, 2021
Verified site experience
• Previous review

I usually don't down $30 for a skirt and now I have anxiety pls deliver it safely.

Thumbnail of user loisr145
Australia
1 review
0 helpful votes
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February 3rd, 2022
Verified purchase

The product is quite good, I found the sizing a little out as I went up to a medium as per the measurement chart but would have been happier with the small

Thumbnail of user angelam1754
Canada
1 review
0 helpful votes
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August 25th, 2021
Verified purchase

They were very understanding about how i needed a exchange for bigger size and they sent me a bigger size dress right away and let me keep the first one to gift to a friend. 10/10 recommend

Thumbnail of user melissad1381
Georgia
1 review
0 helpful votes
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July 26th, 2021
Verified purchase

The skirt and dress are very flattering and are of really good quality. Even though it is a little pricier then I would like, it is worth the investment.

Thumbnail of user carriej153
Minnesota
1 review
0 helpful votes
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March 30th, 2022
Verified purchase

It was nice and easy to find what I was looking for, in general. I'm a plus size lady, so the designs I liked in the normal sizes, i had a little harder time trying to find my size.

Quality
Thumbnail of user kathryns506
Georgia
1 review
0 helpful votes
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August 19th, 2021
Verified purchase

It was great, took about two weeks to get here and I love the product, I can't wait to buy more! My only wish is, I wish it was easier to go to the bathroom in but that's nothing I can't live with.

Reason I chose this business:

Instagram shoved it in my face constantly and it’s my type of comfort and style! Also it wasn’t outrageously priced which I loved, and the quality of the Material did not suffer due to the price

Thumbnail of user maryp1943
Tennessee
2 reviews
0 helpful votes
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August 25th, 2021
Verified purchase

The items I received were very nice- I wanted to try different colors and styles- and the quality seems great. The return process was confusing, however.

Response was immediate and professional, but each interaction was met by a different customer representative and different information. I received a prompt refund for the items I wanted to return, but no shipping label or return instructions so I am waiting to see if I receive more communication from them.

Reason I chose this business:

Selection and price.

Service
Thumbnail of user candacej71
Canada
1 review
0 helpful votes
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July 24th, 2021
Verified purchase

Order was shipped in a very timely matter, I was very surprised how quick it arrived. The dress I purchased was true to size and was amazing quality. I will be a returning customer!

Thumbnail of user julikap
Canada
1 review
0 helpful votes
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March 3rd, 2022
Verified purchase

The quality and material is amazing! I just wish I would've chosen to up my size as I ordered all leggings the size i usually would have and they ended up being too small.

Reason I chose this business:

I've been wanting to try different good quality leggings for lifting and crossfit - ones that don't cost me an arm and a leg. Halara seems to be just that! I will most likely order again but this time in my size!

Thumbnail of user jungheec
Texas
1 review
0 helpful votes
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August 8th, 2021

I wouldn't have ordered from this site had I known that they were being mailed from China.
Took over two weeks to arrive.
It's sneaky of them that they don't disclose this on the website.

* halara attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user lorieg26
Texas
4 reviews
0 helpful votes
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September 18th, 2021
Verified purchase

The halter part was to tight. I did not know if you took returns so I am just going to keep it. I should have chosen the dress that had crisscross straps instead of halter.

Reason I chose this business:

I liked the look and convenience of having a dress.

* halara attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user johnnyl131
Johnny L. – halara Rep

Hi Lorie, Sorry to hear you were disappointed with your purchase. We just reached out via email too! Hope you’ll give us a chance to make things right.

Thumbnail of user arielr86
Georgia
1 review
0 helpful votes
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May 21st, 2022
Verified purchase

Y'all I 10/10 recommend these leggings! I might get a XL next time cause it runs a bit big but I still love my 1X! The pet hair resistant leggings are by far my fav!

Reason I chose this business:

Saw on TikTok! Had to try them out! Love the pet hair resistant ones!

Reason I chose this product:

Pet hair resistant and I love how to curves my body out!

Quality

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From the business

Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT.

Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the best athleisure products on the market.

Our founders are true technologists at heart. With their industry expertise in the technology and artificial intelligence spheres, we've been developing our proprietary HalaraBrain system, which combines open-ended machine learning research with information systems and large-scale computing resources aiming to achieve a near-zero inventory for all Halara products. Simply put, lots of fancy programs effectively plan our production, resulting in extremely accurate inventory management and less fabric waste.

This allows us to offer our products to you at lower prices than many of our competitors, while also contributing to sustainability in the industry by minimizing product waste. It's a total win-win situation for cost-effectiveness and for our planet.

Business History

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Company Representative

Thumbnail of user customersuccesst
Customer S.
Typically does not respond to reviews

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