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halara has a rating of 2.7 stars from 3,779 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about halara most frequently mention gift card, return policy, and poor quality problems. halara ranks 41st among Women's Clothing sites.
This company does not typically respond to reviews
36,629 reviews
Given that these are shipped from outside of my country, the shipping time was very reasonable. I just didn't realize they were coming through customs until I tried to figure out what was delaying them.
The quality of the clothing is so cheap and the customer service is impossible to deal with. Cannot talk with anyone and they give you the ruin around to get your money back for returns which they do not make easy in the first place. I will never shop here again.
Revived item with a hole and contacted them. After back and forth of them saying they weren't getting my emails with the photos but clearly getting my emails asking status. I will file with my bank.
Tip for consumers:
Don’t! Customer service is horrible
Products used:
Leggings
* halara attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
The website offers good and helpful information and reviews. Products are always as depicted on the pictures.
Very comfortable and unproblematic process
Halara has great leggings with pockets that are perfect to store your phone while jogging and also has other great workout clothes.
Ordering is always easy and unproblematic, 90% of the time all items are good and as imagined
I found thehalara.com website when I was looking online for a quality leggings. I viewed reviews and they were all good. Still I was hesitant for a month until I finally decided to take a risk and place my first order which I did on May 4th, 2022. On May 14th my order arrived. I ordered three pairs of leggings of different styles (please see below). The moment I received the parcel I tried all of them and I can't tell you how pleasantly surprised I was by the quality and how great it feels on my body. The size is in accordance with the size chart. The material is very soft, strong and stretchy. All three pairs of leggings create a nice silhouette. Those leggings are completely not see through and that is great. I am so glad I took a risk and made this purchase. Wearing one pair today the whole day and liking it very much. I feel I will be using this company for the future and highly recommend it to my girl-friends. In addition to the quality I found the price is very reasonable, too. Some items were on sale and I also got one item as a free gift with a promo code (a pair of beautiful creamy socks - love them too). Thank you, HALARA!
Olga, Canada
Products used:
Leggings
The dress was perfect, but a bit too small. I contacted customer service and they made the exchange process simple and easy! Great dress and a great company. Thank you :)
My dress was too small. I contacted customer service they sent me a code to order the appropriate size and even told me to keep the smaller dress and gift it to a friend. The new dress arrived in a timely manner and fits perfectly. My friend loves the dress I gifted to her as well!
Love the style and heard great reviews!
I contacted them 3 times regarding my order. I order 2 sizes since I had never ordered from them before. I wanted to return the one that did not fit. NO RESPONSE! Will never order from them again!
Contacted them 3 times. Never received a response!!!!
Appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached you via email. Please check it!
Outstanding Work! The process seems to get easier with each order. The quality of the work is outstanding! Customer service is so great and very responsive. I'm a customer for life!
95% of the items I have loved. Some were not for me but the customer service was great! The quality, price point and customer service will keep me a loyal customer!
Price, quality and good style!
Buying the clothes was easy. But the shorts didn't come how I assumed they would (colour was off and sizing of the legs were wide). I don't love the fit and the fact that they don't have pockets.
Saw ads online
* halara attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Easy ordering. Quick shipping. Loved the products. Hate having to have a minimum word count here to submit a review. Makes me not want to submit my review.
I'm addicted to shopping and pets. Ad came up for this delightful product and I was sold
Good afternoon! I want to thank you for your prompt delivery, for the excellent quality and service! I will continue to use your services! I am very satisfied!
The items are high quality, true to size and a great price. Shipping takes about 3 weeks but the items are worth the wait. Order one size up if you are concerned about the fit.
I liked the products being offered.
Had a little trouble navigating the site on my iPhone and the different discounts were a little confusing! Couldn't figure out how to get the 20% off for purchasing two items.
I liked the look of the product I ordered!
Had a little trouble navigating the site on my iPhone and the different discounts were a little confusing! Couldn't figure out how to get the 20% off for purchasing two items.
I absolutely love the material and the fit of the items that I ordered! I'm 6'2'' so finding clothes that fit me is always a challenge, but they fit perfectly.
The leggings did not fit well, i ordered my size but they fit small and the constantly roll down. The material is good but they just dont fit as advertised
I had seen many ads about how well they fit and how good the material was.
Appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached you via email. Please check it!
It was easy peasy, checkout was nice. There's a good selection of stuff. I wish it came less obvious that it's straight from china but it's fine, I'm cool with it.
Instagram ads
Shipping was slow but everything is high quality.
Their site is easy to use with no issues. It was a little tricky to track my shipment but no issues came of it.
Instagram ads
I RECEIVED MY ORDER I ORDERED MEDIUM MY PERFECT SIZE. BUT INSTEAD IT IS SO SMALL CANNOT FIT THEM IN. BUST BE IT MUST BE SMALL. NO INVOICE IN MY ORDER THEREFORE CANNOT RETURN THEM THE MATERIAL DOES NOT STERCH AT ALL. VERY MISLEADING. SO MAD THERE'S NO PHONE NUMBER NOTHING LIKE USUAL NO LAW TO PROTECT US FROM THESE PEOPLE.
Products used:
LEGGINGS
* halara attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi enrico，We just reached out via private message too! Hope you’ll give us a chance to make things right.
This is the second time I have bought something online this site. I find their prices unbeatable! And their products are beautiful, true to pictures and their website is easy to navigate.
It took forever and was hard to track the shipment but I liked the sports bra I bought. It was good material and true to size. The dress ran a little small.
* halara attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Madalyn, sorry to hear about your negative experience regarding shipping time and product. We’ve connected with you via email in an effort to earn your business and gain your trust. Please check your inbox, or maybe even your spam folder. Thanks!
The site is easy to navigate and the clothing is high quality, with trendy designs. I highly recommend the flare leggings with crossover pattern on the tummy!
The ads were nonstop on my Facebook page so I decided to try.
Very easy to order. Updates about the order ad shipment were accurate. The dress arrived in the time they predicted. The dress was as advertised. Love it!
Hi! Sorry to hear about your negative experience regarding shipping time. We’ve connected with you via email in an effort to earn your business and gain your trust. Please check your inbox, or maybe even your spam folder. Thanks!
The downfall was hitting the back arrow to go back a screen out of an item to the list of items removed everything from my cart and took me all the way to the top of the page.
Their swimsuits looked cute.
* halara attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Julie, Sorry to hear that you were having trouble using our site. We'll reach out via email to learn more. We value your input so our team can make improvements for all our customers moving forward. Thanks in advance!
The downfall was hitting the back arrow to go back a screen out of an item to the list of items removed everything from my cart and took me all the way to the top of the page.
I was skeptical about buying from Halara at first in case it was not legit or a scam and if the quality of the clothing were low and not the same as described. Halara is catered more towards slimmer women and Asian-sized women who are a petite size which is great if one is on the slimmer side. However, it does not have a variety of large size differences if a woman who was larger built wanted to get a pair of Halara clothing. They may not find a piece of clothing that would cater to them. Even the larger sizes are more towards the women who are in size 5 - 9, which the shop might not even have.
My own experience of buying from Halara was better than I expected and my clothes came in a timely manner. I like that my clothes fit nicely because it is hard to find petite size clothing for me as I live in a place where smaller sized women's clothing is a little hard to find. Also, I hope there is more variety of clothing sizes as I would like to get my mom and sister one of these leggings. However, they are larger built than I am. Well, my sister would probably fit the medium-sized leggings and my mom might fit the extra-large size however I am not really sure with different factory size measurements.
They had great promotions on Instagram and through other media sources. I liked the pockets they had for leggings, the petitoff leggings, and the top they had which are great to get rid of fuzzies and furs of any type.
I knew nothing about this brand but kept seeing g the cute outfits on IG so I gave it a shot and love it! The price is fantastic and the quality is great! Try it!
Saw it on IG
Just items I frequently buy
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Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT.
Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the best athleisure products on the market.
Our founders are true technologists at heart. With their industry expertise in the technology and artificial intelligence spheres, we've been developing our proprietary HalaraBrain system, which combines open-ended machine learning research with information systems and large-scale computing resources aiming to achieve a near-zero inventory for all Halara products. Simply put, lots of fancy programs effectively plan our production, resulting in extremely accurate inventory management and less fabric waste.
This allows us to offer our products to you at lower prices than many of our competitors, while also contributing to sustainability in the industry by minimizing product waste. It's a total win-win situation for cost-effectiveness and for our planet.
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Hi Cassie, appreciate your feedback. We have sent you a separate email in an effort to sort out this issue. Please check your inbox, or maybe even your spam folder. Thanks!