• halara

halara

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Overview

halara has a rating of 2.7 stars from 3,779 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about halara most frequently mention gift card, return policy, and poor quality problems. halara ranks 41st among Women's Clothing sites.

  • Service
    704
  • Value
    122
  • Shipping
    135
  • Returns
    101
  • Quality
    427

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
23

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36,628 reviews

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How would you rate halara?
Top Positive Review

“Given that these are shipped from outside of my country,...”

Starr S.
5/26/22

Given that these are shipped from outside of my country, the shipping time was very reasonable. I just didn't realize they were coming through customs until I tried to figure out what was delaying them.

Top Critical Review

“Cheap qualit. Awful customer service”

Laura C.
11/7/24

The quality of the clothing is so cheap and the customer service is impossible to deal with. Cannot talk with anyone and they give you the ruin around to get your money back for returns which they do not make easy in the first place. I will never shop here again.

Reviews (3,779)

Rating

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Reviews that mention popular keywords

customer service (1246) shopping experience (504) gift card (224) quality products (120) return policy (107) return process (71) quality clothing (110) delivery time (31)
Thumbnail of user emmam417
Texas
1 review
0 helpful votes
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September 13th, 2021
Verified purchase
• Updated review

Poor quality of product. Order one size larger than what I wear and it was still way too small. Built in shorts were see through. Got all my money refunded though.

Repaid in full. Poor communication.

Reason I chose this business:

Won’t again. But because ads on Instagram.

* halara attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user johnnyl131
Johnny L. – halara Rep

Hi Emma, Sorry to hear you were disappointed with your purchase. We just reached out via email too! Hope you’ll give us a chance to make things right.

Quick, easy, good discount
July 3rd, 2021
Verified site experience
• Previous review

Quick, easy, good discount. Unsure of quality.

Thumbnail of user samandrac1
Canada
1 review
0 helpful votes
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May 21st, 2022
Verified purchase

I ordered a skirt and it came when it said it would. The skirt is great quality along with the free headband I got just from deciding to place an order (thanks halara).

Reason I chose this business:

I see the dresses all the time, and my boss at Jack59 bought one and showed it off. She completely convinced me to buy from Halara. I will definitely be buying again, perhaps the famous everyday dress this time.

Reason I chose this product:

I love the style of skirt that it is, and the colour is nice. I mainly chose it to complete my twitch streaming outfit, it's cute, functional, and modest! I love that I can ride my longboard without the wind showing the world my tushy.

Quality
Thumbnail of user jordanh312
Tennessee
1 review
0 helpful votes
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July 20th, 2021
Verified purchase

It took a looong time to get my products I actually forgot about them by the time they showed up. But it's decent quality and I like the design of the shorts and skirts I got!

Thumbnail of user bellap38
Massachusetts
1 review
0 helpful votes
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August 17th, 2021
Verified purchase

Good experience, the skirt is too big but that's my bad. It (the pleated white skirt) is also a bit see through which I wasn't expecting but am fine with since it has the shorts underneath.

Thumbnail of user tanyab169
Texas
2 reviews
0 helpful votes
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September 21st, 2021
Verified purchase

For a LG it was way to tight then I got credit so I order xlg skirt short then they was way to big don't understand your sizes at all. I wear us small size 8

Was way to big second time around

Reason I chose this business:

Cause I love the dress but was a big fail

Service
Thumbnail of user sagea14
Connecticut
1 review
0 helpful votes
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November 15th, 2021
Verified purchase

I ordered 3 things off their site after being bombarded with tiktok ads for months- I figured if they have enough ads and enough people saying positive things it would be worth a shot since I needed some new leggings. One of the pairs fits well but the other one was like pulling on a pair of tights. Both leggings were in the same size, and the smaller fitting pair was such a weird thick material that just did not feel good. I requested a return for that pair the next day and gave all the info they asked for only to be asked for my reason for returning again... I already told you they didn't fit well. After that I was told I would receive store credit instead of returning the item to "Avoid dealing with shipping delays". I responded that it was NOT ok as I wanted to buy something elsewhere. I already tried the brand and it's very so-so, and didn't care to buy anything else from them. My email bounced back due to their inbox being full and then I was told I could return them but I'd have to pay for return shipping as it's a "small startup company" and they cannot provide the shipping label. For a small startup company they sure sell a lot of products and sure have a lot of money to spend on advertising. I don't normally have a negative review for shopping sites but I would avoid Halara if you can. They sell clothing pieces you can buy off other sites for much cheaper, and they aren't anything super impressive that you just HAVE to have them.

Products used:
Leggings and Shirt

* halara attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user customersuccesst
Customer S. – halara Rep

Hi Sage, appreciate your feedback. We have sent you a separate email in an effort to sort out this issue. Please check your inbox, or maybe even your spam folder. Thanks!

Thumbnail of user meganv112
Canada
1 review
0 helpful votes
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June 19th, 2021
Verified purchase

It's a nice dress but the shorts are not tummy tuckers. Very thin material and the white one you see the outline of your stomach completely. But still a pretty dress :)

Thumbnail of user loril623
Arizona
3 reviews
0 helpful votes
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September 17th, 2021
Verified purchase
• Updated review

Returns are very complicated and you size xL in Scott's fits much more like a large. You need to offer a 1X size unless you only choose to serve the millennial market

It is taking forever to get a return with now 6 different communications and no solutions in sight.

Reason I chose this business:

I like your dresses

Service
Nice offerings in the my feels category
July 7th, 2021
Verified site experience
• Previous review

Nice offerings in the my feels category. I wish there were tops that go to the waist (not bare midriff) to go with the shorts

Thumbnail of user opala13
California
1 review
0 helpful votes
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May 11th, 2022
Verified purchase

It kinda feels like a new home. Not gonna wanna take it off after putting it on. Hahaha
Honestly thought it was a one piece, but either way, it fits me well.

Quality
Thumbnail of user yousre
Qatar
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

Honestly Halara is great. I ordered the wrong bikini top size and only realized after I looked at the confirmation email. I replied asking to change the size and they did, which was perfect <3.

Honestly Halara is great. I ordered the wrong bikini top size and only realized after I looked at the confirmation email. I replied asking to change the size and they did, which was perfect <3.

Reason I chose this business:

So many different design options and they're great.

Service
Thumbnail of user emilyk496
Canada
1 review
0 helpful votes
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May 11th, 2022
Verified purchase

I not only recieved my order very quickly, but when I had difficulty with one of my products the Customer Service staff at Halara resolved my issues immediatly! Will definitely buy again.

Quick, easy, very kind and helpful!
No complaints whatsoever, was even telling friends how nice it was to deal with Halara.

Reason I chose this business:

Instagram recommendation

Service
Quality
Thumbnail of user christinas931
Missouri
2 reviews
0 helpful votes
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August 16th, 2021
Verified purchase
• Updated review

Absolutely phonomenal custimer service. I needed to swap out a size and they were above and beyond helpful. Went ahead and ordered more because i was so appreciative!

Service
AMAZING CUSTOMER SERVICE
July 28th, 2021
Verified site experience
• Previous review
Thumbnail of user kaitlynh202
Michigan
1 review
0 helpful votes
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August 15th, 2021
Verified purchase

It was great! Super amazing clothing and for a great price. I feel really pretty and good in my clothes and Halara shipped my stuff to me as soon as possible.

Thumbnail of user marisah48
Massachusetts
1 review
0 helpful votes
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March 6th, 2022
Verified purchase

It was online so the experience was forgettable. Happy I couldn't sleep at 4am and decided to snoop on ig where I de died I needed yoga pants that were on sale.

Reason I chose this business:

You just showed up on the scroll cuz I follow yoga and rock climbing. So I could say you chose me. I didn’t go soul searching for Harala.

Thumbnail of user francess400
Tennessee
1 review
0 helpful votes
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February 28th, 2022
Verified purchase

I loved the biker shorts but the leggings aren't form fitting although they are comfortable they aren't made for regular bodies. I won't be purchasing them again

* halara attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user customersuccesst
Customer S. – halara Rep

Sorry to hear our product ordered wasn't the right fit for you. We just reached out via email too! Hope you'll give us a chance to make things right.

Thumbnail of user aylaa7
Indiana
1 review
0 helpful votes
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August 5th, 2021
Verified purchase

Came late. Got lost in shipping overseas. Got email updates and was told what to do if it still didn't come, but it did finally haha! Great email updates, great packaging, great product.

Contacted them due to my package placement not changing for several days, they worked their magic and the next day it was on its way to me.

Reason I chose this business:

I gave in after seeing all of the ads, then really liked it and bought another.

Service
Thumbnail of user andread478
Canada
1 review
0 helpful votes
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August 21st, 2021
Verified purchase

Great, however the two skirts I ordered are very short. It would be great if measurements were provided as the skorts I ordered could use an extra inch or two of fabric at the bottom of the skirt

Reason I chose this business:

Affordable activewear

Thumbnail of user johnnyl131
Johnny L. – halara Rep

Hi Andrea, Sorry to hear you were disappointed with your purchase. We just reached out via email too! Hope you’ll give us a chance to make things right.

Thumbnail of user landonp25
North Carolina
1 review
0 helpful votes
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April 2nd, 2022
Verified purchase

Sucked I ordered rush and didn't come on time they blamed it on weather and Covid and everything else you could think of didn't refund my rush shipping or anything

I only got emails saying the same thing probably automated disappointed

Service
Thumbnail of user customersuccesst
Customer S. – halara Rep

Hi! Sorry to hear about your negative experience regarding shipping time. We've connected with you via email in an effort to earn your business and gain your trust. Please check your inbox, or maybe even your spam folder. Thanks!

Thumbnail of user kaylad175
Canada
1 review
0 helpful votes
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August 16th, 2021
Verified purchase

The site is easy to navigate, choosing styles is simple, good layout. I like that I was able to shop in Canadian currency. Delivery was in the estimated time and costumer service was very helpful.

Very helpful. Good follow up.

Reason I chose this business:

I seen good reviews on Instagram and the web site.

Service
Thumbnail of user samanthak219
New York
1 review
0 helpful votes
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August 16th, 2021
Verified purchase
• Updated review

The wait for the dress wasn't long, I was updated throughout the process. When the dress arrived it's was very adorable and soft! I've never been more comfortable in a short dress.

Reason I chose this business:

I’m usually very uncomfortable in dresses and was interested in the dress due to the under layer!

Quick process
July 1st, 2021
Verified site experience
• Previous review
Thumbnail of user catherinem847
North Carolina
1 review
0 helpful votes
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August 12th, 2021
Verified purchase
• Updated review

Good but hard to compare two items. Wasn't satisfied with one item wanting to return it but they told me to keep it. But they still gave me my money back. Now I just don't know what to do with it

Reason I chose this business:

It looked cute and comfy online

Good but hard to compare two items
July 31st, 2021
Verified site experience
• Previous review
Thumbnail of user hannahv60
Canada
1 review
0 helpful votes
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September 15th, 2021
Verified purchase

The shopping was fine but I do find sizing to be a bit off. Some of the shorts fit nicely while others are a bit snugger. I was hoping for a looser fit.

Reason I chose this business:

Cute style, good price

* halara attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user johnnyl131
Johnny L. – halara Rep

Sorry to hear our product ordered wasn't the right fit for you. We just reached out via private message too! Hope you’ll give us a chance to make things right.

Thumbnail of user ashleyr700
Colorado
1 review
0 helpful votes
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July 20th, 2021
Verified purchase

Amazing customer service! I originally ordered a M and realized that a L would be much more comfortable, I contact Halara and they sent me a L for free and told me to gift the M! Amazing!

Thumbnail of user vernicas2
Spain
1 review
1 helpful vote
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June 10th, 2022

I gotten to many dress are purchase though The HALALA site and really not wasted my money to buy products and mostly many product looking good but materials was not good but once to order though halala product used.

Service
Value
Shipping
Returns
Quality
Thumbnail of user aramaec
California
1 review
0 helpful votes
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March 24th, 2022
Verified purchase

The dress would be great if it fit correctly but it just wouldn't stay down. It kept rolling up and just wouldn't fit right. I probably just ordered the wrong size.

Reason I chose this business:

I chose Halara because of all the TikTok ads. I figured as a curvy women this would be something awesome to try out but I got the wrong size.

Thumbnail of user customersuccesst
Customer S. – halara Rep

Appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached you via email. Please check it!

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From the business

Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT.

Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the best athleisure products on the market.

Our founders are true technologists at heart. With their industry expertise in the technology and artificial intelligence spheres, we've been developing our proprietary HalaraBrain system, which combines open-ended machine learning research with information systems and large-scale computing resources aiming to achieve a near-zero inventory for all Halara products. Simply put, lots of fancy programs effectively plan our production, resulting in extremely accurate inventory management and less fabric waste.

This allows us to offer our products to you at lower prices than many of our competitors, while also contributing to sustainability in the industry by minimizing product waste. It's a total win-win situation for cost-effectiveness and for our planet.

Business History

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Company Representative

Thumbnail of user customersuccesst
Customer S.
Typically does not respond to reviews

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