• halara

halara

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Overview

halara has a rating of 2.7 stars from 3,779 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about halara most frequently mention gift card, return policy, and poor quality problems. halara ranks 42nd among Women's Clothing sites.

  • Service
    704
  • Value
    122
  • Shipping
    135
  • Returns
    101
  • Quality
    427

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
23

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36,629 reviews

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How would you rate halara?
Top Positive Review

“Given that these are shipped from outside of my country,...”

Starr S.
5/26/22

Given that these are shipped from outside of my country, the shipping time was very reasonable. I just didn't realize they were coming through customs until I tried to figure out what was delaying them.

Top Critical Review

“Cheap qualit. Awful customer service”

Laura C.
11/7/24

The quality of the clothing is so cheap and the customer service is impossible to deal with. Cannot talk with anyone and they give you the ruin around to get your money back for returns which they do not make easy in the first place. I will never shop here again.

Reviews (3,779)

Rating

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Reviews that mention popular keywords

customer service (1246) shopping experience (504) gift card (224) quality products (120) return policy (107) return process (71) quality clothing (110) delivery time (31)
Thumbnail of user wendyr517
California
1 review
0 helpful votes
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October 9th, 2021
Verified purchase
• Updated review

I just wanted to try something new. But your site wants to start a long-term relationship! The coupons and offers are just attempts to harvest info. I try to click through but they annoyingly reappear on the next screen.

Reason I chose this business:

Saw a video review of a dress someone loved. She was going to wear it to play pickleball and I also play so I thought I’d give the dress a try.

Service
I just wanted to try something new
October 8th, 2021
Verified site experience
• Previous review

I just wanted to try something new. But your site wants to start a long-term relationship! The coupons and offers are just attempts to harvest info. I try to click through but they annoyingly reappear on the next screen.

* halara attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user ashleyb1171
Michigan
1 review
0 helpful votes
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July 28th, 2021
Verified purchase

I had ordered 2 dresses in small. They were a little too snug but the material and quality were phenomenal! I contacted the company and they sent me 2 mediums and told me to gift the smalls! Such amazing customer service! I was able to gift them to a bride and my daughter.

You guys are awesome!

Service
Thumbnail of user robinl589
Ohio
1 review
0 helpful votes
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April 2nd, 2022
Verified purchase

I completely being a new company, but when I wanted a refund I was told it was easier to donate the item and order with a " credit". While that wax fine, the item I ordered was even more ridiculously sized

See prior answer

Service
Thumbnail of user customersuccesst
Customer S. – halara Rep

Appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached you via email. Please check it!

Thumbnail of user laurac1865
Canada
1 review
0 helpful votes
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September 8th, 2021
Verified purchase

Making the purchase and receiving my product was fine, but I am not in any way happy with the dress. It is not at all what I expected from all the advertising. I don't like anything about it and it is way overpriced for what you get.

Reason I chose this business:

Because of the advertising

* halara attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user johnnyl131
Johnny L. – halara Rep

Sorry to hear you were disappointed with your purchase. We just reached out via email too! Hope you’ll give us a chance to make things right.

Thumbnail of user kellym1325
Canada
1 review
0 helpful votes
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September 16th, 2021
Verified purchase
• Updated review

I do like the merchandise but I ordered a dress I didn't like on me (as we cannot try on prior to buying) and instead of getting my $ back, I was only given the option of a credit. I didn't think that was fair.

Friendly and quick to reply but I didn’t get my $ back. Refer to previous page

Reason I chose this business:

My daughter recommended

* halara attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user johnnyl131
Johnny L. – halara Rep

Hi Kelly, Sorry to hear that you have a bad experience. We'll reach out via email to learn more. We value your input so our team can make improvements for all our customers moving forward. Thanks in advance!

Delivered quicklygood quality
July 5th, 2021
Verified site experience
• Previous review

Delivered quickly
Good quality

Thumbnail of user jeannao4
Canada
1 review
0 helpful votes
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May 12th, 2022
Verified purchase

Good news is that the dress is great quality fabric, it's heavier than I thought it would be, but that's totally fine with the sweat wicking. Otherwise, it would be cool if the shorts underneath had an escape hatch like a onesie, so we don't have to pull the dress down similar to a romper every time we gotta pee.

Reason I chose this business:

It looks like a good dress for travelling.

Reason I chose this product:

Purple and simple lines!

Quality
Thumbnail of user traceyb423
Canada
1 review
0 helpful votes
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March 3rd, 2022
Verified purchase

I was hesitant to order and was concerned the items would be poor quality- I have purchased three items and the quality of each was excellent considering the lower price point. I am excited to order more in the future and will do so without hesitation! No issues with shipping- my order was correct and arrived quickly.

Reason I chose this business:

I first noticed the tennis skirts, ordered one and was happy with it, so started browsing other items!

Thumbnail of user laurenk368
Arizona
1 review
0 helpful votes
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July 29th, 2021
Verified purchase

The order process was easy and when the clothes arrived I was actually blown away by the quality. The fabric was substantial, the fit was perfect, and I'll be sure to get lots of use from them.

Only wish shipping was a little faster since it was sent from China. But it was worth the wait.

Reason I chose this business:

I saw many Instagram advertisements and influencer videos. I thought I would give it a try. Will be sure to purchase more.

Thumbnail of user patriciac2580
Wisconsin
1 review
0 helpful votes
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April 20th, 2022
Verified purchase

Hello this is my second attempt to answer this message my order is wrong. I did receive the gray short and skirt combination but the pocket is sewn wrong! It is closed at the top it is open at the bottom so anything I put in the pocket will fall out. I will contact the company but I would like a refund since there is no way I can return this item to China please help

Thumbnail of user customersuccesst
Customer S. – halara Rep

Hi patricia, appreciate your feedback. We have sent you a separate email in an effort to sort out this issue. Please check your inbox, or maybe even your spam folder. Thanks!

Thumbnail of user korinneg2
Arizona
1 review
0 helpful votes
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August 18th, 2021
Verified purchase
• Updated review

So I bought two sizes of dresses and I wanted to send one back bc I wanted to make sure I got the best fit. Instead they gave me a credit and kept both. I was surprised but it was probably the best business plan you could imagine. So I went shopping again with the credit I got and ended up buying some really awesome pants and a tank top. Obviously spending more than my credit. I recieved them and immediately bought more. Smart to just make me shop more. Now I love their athletic wear. Gonna shop again and again. When honestly I only bought one dress that was heavily advertised on Instagram and would never have bought anything again. Now I'm hooked. Great business model in my opinion.

Quick and easy and helpfully

Reason I chose this business:

Instagram or Facebook ad.

Service
So I bought two sizes of dresses and I wanted to send...
July 7th, 2021
Verified site experience
• Previous review

So I bought two sizes of dresses and I wanted to send one back bc I wanted to make sure I got the best fit. Instead they gave me a credit and kept both. I was surprised but it was probably the best business plan you could imagine. So I went shopping again with the credit I got and ended up buying some really awesome pants and a tank top. Obviously spending more than my credit. I recieved them and immediately bought more. Smart to just make me shop more. Now I love their athletic wear. Gonna shop again and again. When honestly I only bought one dress that was heavily advertised on Instagram and would never have bought anything again. Now I'm hooked. Great business model in my opinion.

Thumbnail of user mariaf1299
Alabama
1 review
0 helpful votes
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May 12th, 2022
Verified purchase

I wish I hadn't had any problems with my order because I love the pet hair resistance but I'm happy with the customer service. Though it should be mentioned to keep the tags just in case a problem arises like I had

They were fast and efficient but again I had to dig the tags out of the trash or by would not refund me my money or even offer an exchange

Reason I chose this product:

I have a lot of animals

Service
Quality
Thumbnail of user leac78
Florida
1 review
0 helpful votes
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June 25th, 2022
Verified purchase

My original order kept on being "sold out" even though I was in the first wave of preorders. Once contacting support, they were fantastic and I received my new order within a week. Customer support is great and the dress is beautiful!

Very quick to respond and they resolved my issue really quickly!

Service
Thumbnail of user customersuccesst
Customer S. – halara Rep

Appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached you via email. Please check it!

Thumbnail of user mamaw2
Pennsylvania
1 review
0 helpful votes
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August 23rd, 2021
Verified purchase

The shipping was relatively fast; however; I do feel the sizes are a little misleading. I'm usually a 4 ( according to the size chart) I ordered a small for the cute dresses; they fit but are a little snug; I should have went up a size

Reason I chose this business:

I “googled “ golf dresses and halara came up; liked the clothes and ordered.

* halara attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user johnnyl131
Johnny L. – halara Rep

Sorry to hear our product ordered wasn't the right fit for you. We just reached out via private message/email too! Hope you’ll give us a chance to make things right.

Thumbnail of user katiekanowsky
California
1 review
6 helpful votes
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August 19th, 2023

I have wanted to try Halara a few times when their ad pops up in my scroll. I jump over and start shopping. Unfortunately, the sales are never valid for my size. I am pear shaped woman and wear a large top and a 2x bottom. Plus sizes are not included in their sales. This is the 3rd time and the last. While I am happy, they have my size available. I don't like that we are excluded from the fun and discount of a good sale.

Thumbnail of user aliciad243
Canada
1 review
3 helpful votes
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December 15th, 2021

The skirt shorts & built in cup sports bras are nice, leggings are way to slippery & I have to keep on pulling them up. Takes 2.5 weeks for express shipping even though it says 2-5 days for delivery, returns aren't helpful they only offer you a return of half the price that you bought it for (even when you provide still in the package & with tags unworn pictures like it says in the return policy). To try to appease you they offer you a gift card with the reduced return price & you only have 3 months to use them also you can't double up on the gift card unlike normal gift cards which don't expire. I'll only buy from them just to use the gift cards but after they are finished never again.

Tip for consumers:
Avoid the leggings at all cost, & beware of returns process is tedious & not worth it I feel like I wasted money.

Products used:
Skirt shorts, sports bra, & flounce shirt

* halara attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user customersuccesst
Customer S. – halara Rep

All feedback is important to us, so we appreciate the time you took to tell us more about your experience. We strive to provide excellent customer service.

Thumbnail of user jamesa2913
California
2 reviews
0 helpful votes
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November 10th, 2022

So I got the app because i like their clothes obviously! Buttttt I wanna know why they need full access to my photos to be able to refer a friend? Which says *" access to photos associated metadata, such as location and depth information. " what do you need that for? I won't be referring anyone to this app. Plus the app has so many problems with loading anything!

Thumbnail of user meliac3
Canada
2 reviews
1 helpful vote
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April 17th, 2022

I have only gotten two items from halara and im hooked. They both fit perfectly and really accentuated the right places. The material is super comfortable and easy to move in. I love the shorts underneath, its so clever and makes them so much more efficient. The color of blue i got is gorgeous too. The Halara website was really easy to use and the shipping was pretty fast. I was able to track it and see where it was while it was on its way to me.

Tip for consumers:
Sizing is accurate but if the measurements are slightly smaller than yours that's good.

Products used:
Skirt, Dress

Service
Value
Shipping
Quality
Thumbnail of user caseyk124
Alabama
1 review
0 helpful votes
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April 16th, 2022
Verified purchase

I hate that I'm going to have to pay for return shipping. I would have bought a lot to try but I took my chance with the two items I purchased. I can tell I probably would have liked other items, but I'm not willing to chance it

Reason I chose this business:

They looked comfy (and the are!)

Thumbnail of user customersuccesst
Customer S. – halara Rep

Appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached you via email. Please check it!

Thumbnail of user alexism483
California
1 review
0 helpful votes
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June 12th, 2022
Verified purchase

This dress is very cute and comfy however the built in bra has very little support which is difficult for large chested women such as myself. I was able to pair it with a cute lacy bralette and was happy with the look, however I would recommend making stronger built in bras especially for the plus size line. Overall I was happy with my purchase.

Reason I chose this business:

Good reviews

Reason I chose this product:

Good reviews

Quality
Thumbnail of user customersuccesst
Customer S. – halara Rep

Appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached you via email. Please check it!

Thumbnail of user aliciat266
Texas
1 review
1 helpful vote
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January 7th, 2023

I paid over $112 on three pair leggings. I get an email saying they're going to be late. Then I get an email saying that they were lost. I contacted them through email three times. Nothing. I finally get a response telling me that they refunded me… $15 when I paid over $112.

Service
Value
Shipping
Returns
Quality
Thumbnail of user customersuccesst
Customer S. – halara Rep

Hi Alicia!
Thanks for your feedback. We take customer satisfaction seriously and apologize for the frustration you've been experiencing recently.
While we'd love the opportunity to regain your trust, can you please reach out to us on Instagram@halara_offical or send us an email over at service@thehalara.com. Our customer team will assist you right away.
Best

Thumbnail of user abbya72
Canada
1 review
0 helpful votes
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August 10th, 2021
Verified purchase

Everything is great but there is a smell to the pads in the dress i bought that washing cant remove ( chemical smell). I just have to spray with fabric deodorant each time prior to wearing Which is annoying but i love the dress

* halara attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user johnnyl131
Johnny L. – halara Rep

Thanks for sharing your feedback regarding our offers. We'll contact you via email with to discuss further. Thanks!

Thumbnail of user genevac42
Massachusetts
1 review
0 helpful votes
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July 30th, 2021
Verified purchase

The sizing was a bit off so I had to do a return which unfortunately cost me. When I received the new items I ordered, the sizing was still off sadly. I ended up keeping these items and just altered them to fit better.

Great, very responsive team.

Reason I chose this business:

I saw an Instagram ad and thought it would be a fun new thing to try out.

Service
Thumbnail of user coletteb49
California
1 review
0 helpful votes
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April 29th, 2022
Verified purchase

Being short and heavy it's hard to find any cloths but these are perfect. I can wear them out and dress them up or down or just wear them to hang out. Extra comfy and soft I got blue and pink love them both

Thumbnail of user junea97
Iowa
1 review
0 helpful votes
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August 8th, 2021

I ordered 2 pair of shorts according to their size chart. When I received them, not only did they not fit but they were a weird material and very unflattering. When I tried to return them, they told me I couldn't, because the only reason you can return something is if it's damaged. So if it doesn't fit or you just don't like it, too bad because they're not giving you a refund! I'm suspicious of whether or not they would accept a return even if it was damaged. I feel like this was a huge scam and I am out a lot of money and have 2 ugly pair of shorts that don't fit. Thanks a lot Halara! Don't shop here!

Tip for consumers:
It's a scam!! Don't buy from this site!

Products used:
Ordered shorts- couldn't return

Service
Value
Shipping
Returns
Quality
Thumbnail of user juliam521
Hawaii
1 review
0 helpful votes
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July 20th, 2021
Verified purchase

This is my new favorite brand! Everything I ordered was high quality, comfortable, true to size, and practical. I always get compliments when I wear their clothes. I always tell my friends to try their clothes.

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From the business

Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT.

Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the best athleisure products on the market.

Our founders are true technologists at heart. With their industry expertise in the technology and artificial intelligence spheres, we've been developing our proprietary HalaraBrain system, which combines open-ended machine learning research with information systems and large-scale computing resources aiming to achieve a near-zero inventory for all Halara products. Simply put, lots of fancy programs effectively plan our production, resulting in extremely accurate inventory management and less fabric waste.

This allows us to offer our products to you at lower prices than many of our competitors, while also contributing to sustainability in the industry by minimizing product waste. It's a total win-win situation for cost-effectiveness and for our planet.

Business History

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Company Representative

Thumbnail of user customersuccesst
Customer S.
Typically does not respond to reviews

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