• halara

halara

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Overview

halara has a rating of 2.7 stars from 3,779 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about halara most frequently mention gift card, return policy, and poor quality problems. halara ranks 39th among Women's Clothing sites.

  • Service
    704
  • Value
    122
  • Shipping
    135
  • Returns
    101
  • Quality
    427

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
23

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36,629 reviews

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How would you rate halara?
Top Positive Review

“Given that these are shipped from outside of my country,...”

Starr S.
5/26/22

Given that these are shipped from outside of my country, the shipping time was very reasonable. I just didn't realize they were coming through customs until I tried to figure out what was delaying them.

Top Critical Review

“Cheap qualit. Awful customer service”

Laura C.
11/7/24

The quality of the clothing is so cheap and the customer service is impossible to deal with. Cannot talk with anyone and they give you the ruin around to get your money back for returns which they do not make easy in the first place. I will never shop here again.

Reviews (3,779)

Rating

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Reviews that mention popular keywords

customer service (1246) shopping experience (504) gift card (224) quality products (120) return policy (107) return process (71) quality clothing (110) delivery time (31)
Thumbnail of user delaneyb29
Nevada
1 review
0 helpful votes
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April 2nd, 2022
Verified purchase

Paid $40 for black leggings that aren't resistant to pet hair at all. Would have been better off just getting $10 leggings that do the same thing. They're comfy but don't do what they say.

Thumbnail of user customersuccesst
Customer S. – halara Rep

Appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached you via email. Please check it!

Thumbnail of user suzanned399
Canada
1 review
0 helpful votes
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March 23rd, 2022
Verified purchase

My shipping has not been received at the moment it was supposed, but it was due to delivrery error, and the following and support of halara to resolve the problem was perfect, so I can say that despite the fact that I had to make some calls and some email to get my shipping, I can say that my overall experience with halara was very good.

Excellent!

Reason I chose this business:

My daughter’s reference, she love the clothes. She bought a jogger that was a bit too large for her, so she proposed to me. The fit was perfect for me, so I kept it, and I discover Halara! I am now a fan!

Service
Thumbnail of user wenonah
Canada
1 review
0 helpful votes
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July 21st, 2021
Verified purchase

Excellent. Fast delivery. Would size up. Ordered small. I'm 5'5" 137llbs. Medium better fit for me (athletic build). Love the styles, fit and fabrics. Use them for golf

Thumbnail of user laurap705
Canada
2 reviews
0 helpful votes
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July 26th, 2021
Verified purchase

Very good but I don't want the promotional emails and I've reached out to customer service twice now and they aren't listening that the link does not work.

I just want to stop getting the promo emails and they keep telling me to use the link and I keep telling them the link doesn’t work

Reason I chose this business:

Liked the items

Service
Thumbnail of user sophias280
Texas
1 review
0 helpful votes
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May 7th, 2022
Verified purchase

My experience was overall very well. Considering how cheap the items were, they were very good quality. Halara always notified me on shipping updates which I really appreciated!

Reason I chose this business:

I had seen a lot of adds and the clothing looked really cute so I wanted to try it out.

Reason I chose this product:

The shorts looked really cute and I was wanting more shorts for summer!

Quality
Thumbnail of user elizabethh2066
New Mexico
1 review
0 helpful votes
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April 28th, 2022
Verified purchase

Great customer service. When there was a delay in my order because of lack of available product, they notified me to keep me updated! First time trying halara and very pleased with my experience.

Reason I chose this business:

They had a great sale that I took advantage of.

Thumbnail of user susanh2001
New York
2 reviews
0 helpful votes
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January 11th, 2022
Verified purchase

I was given code for 20% off if i gave cell phone for text messaging and then it would not accept the discount code I wanted to cancel but my niece wants these so bad for Christmas

* halara attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user customersuccesst
Customer S. – halara Rep

All feedback is important to us, so we appreciate the time you took to tell us more about your experience. We strive to provide excellent customer service.

Thumbnail of user johannal55
Canada
1 review
0 helpful votes
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March 3rd, 2022
Verified purchase

Very simple process. Shipping is fast and the product is almost as good as the experience has been so far! The pants are a bit scratchy on my skin otherwise I would be over the moon happy.

Thumbnail of user kellym1345
Italy
1 review
0 helpful votes
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July 20th, 2021
Verified purchase
• Updated review

Expedited shipping discount was not applied to order (which totaled over $150). After submitting feedback, I was told this was because address was an FPO address. Customer service department graciously refunded me the S&H, though I am not sure if they are making this a policy change for APO/FPO addresses in the future.

See box above

Service
Shipping discount was not applied to order (which totaled...
August 15th, 2021
Verified site experience
• Previous review

Shipping discount was not applied to order (which totaled $176), stating that my order fell below the $49 threshold. No option to request for faster shipping (which I should have been able to get for free based on my final check out price).

* halara attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user shirleyr522
Florida
1 review
0 helpful votes
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June 6th, 2021
Verified purchase

I was skeptical about buying from here at first, but I'm so glad I did! The tennis skirts with shorts I got are so cute and great quality! Will be buying more :)

Thumbnail of user camillam44
Florida
1 review
0 helpful votes
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May 11th, 2022
Verified purchase

I had a question about my order, a little nervous because I had never ordered from them. Someone got back to me real fast and set my mind at ease. Awesome customer service!

Reason I chose this business:

Loved the look!

Quality
Thumbnail of user patriciag1751
Pennsylvania
1 review
0 helpful votes
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January 5th, 2022
Verified purchase
• Updated review

So far so good. Ran into issues on web-site when re-ordering skorts (would not accept my payment information) but with Felicity's help I think all is good...

Service
Easy ordering!
November 9th, 2021
Verified site experience
• Previous review

Easy ordering! Hope the 2 skirts ordered fit true to size...

Thumbnail of user samrab3
Netherlands
4 reviews
1 helpful vote
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February 27th, 2023

Excellent apparel can be found at Halara Women's Clothing Shop. It has a huge selection, pleasant employees, and is extremely clean. This shop is amazing! I urge my friends to visit this store.

Thumbnail of user amya916
Tennessee
1 review
0 helpful votes
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September 9th, 2021
Verified purchase
• Updated review

My shorts were too small. I reached out to see about exchanging for a larger size or returning if that wasn't possible. I received some correspondence but, not an answer to my questions!

* halara attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user johnnyl131
Johnny L. – halara Rep

Sorry to hear our product ordered wasn't the right fit for you. We just reached out via private message/email too! Hope you’ll give us a chance to make things right.

Great website!
June 28th, 2021
Verified site experience
• Previous review
Thumbnail of user bettyf640
Florida
2 reviews
0 helpful votes
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May 6th, 2022
Verified purchase

Always a gamble ordering online but I found my activewear items to be well described and a nice quality when I received them. Would definitely order more

Reason I chose this business:

Liked the styles

Reason I chose this product:

I live an active, casual lifestyle and want value.

Quality
Thumbnail of user kylag25
Colorado
1 review
0 helpful votes
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May 21st, 2022
Verified purchase

It's so hard to order clothes online but halara quality is awesome. Their customer service has always been very fast and friendly and made sure to help fix any order questions/issues I have.

Service
Quality
Thumbnail of user rikkic7
North Carolina
1 review
0 helpful votes
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March 3rd, 2022
Verified purchase

I LOVE THEM! I wasn't sure about them and now wish I had ordered more, which I will be. I got an XS since I'm losing weight for my wedding and toning up, the fit is incredible and so soft, I have 4 dogs and the hair brushes off easily, handy pockets on the side perfectly hold my phone.

Reason I chose this business:

I kept seeing videos on TikTok with leggings that wipe away pet hair easily.

Thumbnail of user rachaelw120
Arizona
1 review
0 helpful votes
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July 19th, 2021
Verified purchase

Shipping was quick and I had no problems receiving my item. The dress also fit exactly as described and was what I expected to get. Overall great experience!

Reason I chose this business:

The dresses advertised seemed to be of good quality and flattering. It is both of those things.

Thumbnail of user vanessar428
Canada
1 review
0 helpful votes
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April 6th, 2022
Verified purchase

It was a good experience, delivery notifications were top notch, and support at the ready to assist. I haven't had a better experience with another provide. Good job!

Thumbnail of user wildchildw
Maine
1 review
0 helpful votes
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March 3rd, 2022
Verified purchase

LOVE that there is no membership fees and honestly the shipping did not take that long either which is surprising since it's shipping from another country completely. The leggings and dresses and skirts are EXACTLY as advertised. Some may be skeptical of buying from IG/FB/TikTok ads but these are will buy from them again, and I already have

Reason I chose this business:

I live in leggings and I love having dresses/skirts where I can be cute and still sit like a man

Thumbnail of user janiceb763
Australia
1 review
0 helpful votes
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April 2nd, 2022
Verified purchase
• Updated review

I have ordered twice, 2 different skirts both times the sizing is so inconsistent! I live in Australia and it's really annoying to have to wear the cost of sending it back to get a refund.

First time they gave a credit voucher, so I bought another 2 skirts and this time I’m going to get my money refunded after they have received my return,

Reason I chose this business:

I love the different styles they advertise.

Service
Thumbnail of user customersuccesst
Customer S. – halara Rep

Appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached you via email. Please check it!

Terrific service so far
February 10th, 2022
Verified site experience
• Previous review
Thumbnail of user amandaw1027
Canada
2 reviews
0 helpful votes
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September 10th, 2021
Verified purchase
• Updated review

I paid for express shipping $25 for 2-5 day delivery. It's been 11. They rip you off never pay the extra for shipping. Can't even get my money back. I will never buy from here again.

They got back to me ASAP and offered to refund the extra shipping I paid for early delivery since I waited way longer

Reason I chose this business:

I heard great things about the product but shipping issues were the problem.

* halara attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user johnnyl131
Johnny L. – halara Rep

Hi! Sorry to hear about your negative experience regarding shipping time. We’ve connected with you via email in an effort to earn your business and gain your trust. Please check your inbox, or maybe even your spam folder. Thanks!

I paid for express shipping $25 for 2-5 day delivery
August 15th, 2021
Verified site experience
• Previous review

I paid for express shipping $25 for 2-5 day delivery. It's been 11. They rip you off never pay the extra for shipping. Can't even get my money back. I will never buy from here again.

Thumbnail of user luanap7
Canada
1 review
0 helpful votes
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July 19th, 2021
Verified purchase

Great! Quick shipping and lovely products. Only issue was that I never received an email for shipping confirmation and tracking number did not work. But customer service was very quick to reply

They replied very quickly and were very helpful

Reason I chose this business:

The material is great, comfy and flattering!

Service
Thumbnail of user virginiev4
Canada
2 reviews
0 helpful votes
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July 27th, 2021
Verified purchase
• Updated review

REally good product, I love the dress and ordered 2 other after receiving my first one.
I would like the delivery to be faster, can't wait to receive my dresses!
Thank you!

Reason I chose this business:

My daughter had a dress and I really loved the knit, the shape and the underneath short idea
I wanted to try one too

I could not see if the dress I chose had a short integrated...
July 16th, 2021
Verified site experience
• Previous review

I could not see if the dress I chose had a short integrated …
I will have the surprise I guess…

Thumbnail of user allisonc273
Indiana
1 review
0 helpful votes
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July 24th, 2021
Verified purchase
• Updated review

Overall satisfied with my purchase! Sizes were all accurate. Quality material too! I'm even surprised at how well the quality of my headband is. The leggings are super sexy and comfortable too.

Reason I chose this business:

Facebook ads!

Simple, quick, site is easy to navigate
June 8th, 2021
Verified site experience
• Previous review

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From the business

Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT.

Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the best athleisure products on the market.

Our founders are true technologists at heart. With their industry expertise in the technology and artificial intelligence spheres, we've been developing our proprietary HalaraBrain system, which combines open-ended machine learning research with information systems and large-scale computing resources aiming to achieve a near-zero inventory for all Halara products. Simply put, lots of fancy programs effectively plan our production, resulting in extremely accurate inventory management and less fabric waste.

This allows us to offer our products to you at lower prices than many of our competitors, while also contributing to sustainability in the industry by minimizing product waste. It's a total win-win situation for cost-effectiveness and for our planet.

Business History

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Company Representative

Thumbnail of user customersuccesst
Customer S.
Typically does not respond to reviews

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