• halara

halara

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Overview

halara has a rating of 2.7 stars from 3,779 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about halara most frequently mention gift card, return policy, and poor quality problems. halara ranks 42nd among Women's Clothing sites.

  • Service
    704
  • Value
    122
  • Shipping
    135
  • Returns
    101
  • Quality
    427

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
23

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36,629 reviews

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How would you rate halara?
Top Positive Review

“Given that these are shipped from outside of my country,...”

Starr S.
5/26/22

Given that these are shipped from outside of my country, the shipping time was very reasonable. I just didn't realize they were coming through customs until I tried to figure out what was delaying them.

Top Critical Review

“Cheap qualit. Awful customer service”

Laura C.
11/7/24

The quality of the clothing is so cheap and the customer service is impossible to deal with. Cannot talk with anyone and they give you the ruin around to get your money back for returns which they do not make easy in the first place. I will never shop here again.

Reviews (3,779)

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Reviews that mention popular keywords

customer service (1246) shopping experience (504) gift card (224) quality products (120) return policy (107) return process (71) quality clothing (110) delivery time (31)
Thumbnail of user ashleighf21
New Jersey
14 reviews
1 helpful vote
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November 27th, 2021
Verified purchase

Two of the items I got I had no issues with, the In My Feels Sports Cropped Top and the Everyday 2 in 1 tennis skirt. The skirt is a good dupe for the Lululemon Pace Rival Skirt and the top is a dupe for the Muscle Love Long Sleeve.

The High Rise Elastic Joggers were what really intrigued me at the start but I added some photos of some questionable seams. The quality wasn't incredible, but I guess you get what you pay for. I didn't love the waistband on them but they were overall super breathable and comfortable.

The In My Feels Leggings weren't anything crazy to write home about.

* halara attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Value
Shipping
Quality
Thumbnail of user customersuccesst
Customer S. – halara Rep

Hi Ashleigh, appreciate your feedback. We have sent you a separate email in an effort to sort out this issue. Please check your inbox, or maybe even your spam folder. Thanks!

Thumbnail of user favouro4
Massachusetts
1 review
0 helpful votes
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March 3rd, 2022
Verified purchase

There are a lot of options of leggings, which was nice, but made it difficult to decide which ones I should ultimately buy and what size to get. I think the next time I shop it'll go a lot smoother.

Reason I chose this business:

A influencer was talking about them on tik tok.

Thumbnail of user sarahl1312
Canada
1 review
0 helpful votes
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July 20th, 2021
Verified purchase

Everything went well, the sizes are on the small side, and I can't fit into the shorts. I'll have to see about exchanging or purchasing the larger sizes next time.

Reason I chose this business:

Great advertising

Thumbnail of user lauraw1632
Wisconsin
1 review
0 helpful votes
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March 3rd, 2022
Verified purchase

Love these pants! I'm around a variety of 60 dogs at work and these pants are truly hair resistant. Great customer service and we're delivered quickly!

Thumbnail of user stephanieg1598
Austria
4 reviews
0 helpful votes
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October 15th, 2022

The staff are super responsive, they still were able to deliver on the date I needed and I ordered! I will continue to use them for all my future orders!

Thumbnail of user sarinas19
Minnesota
1 review
0 helpful votes
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May 26th, 2022
Verified purchase

The shipping time was slow but I have been relatively happy with my purchases and very happy with my customer service experience when I worked to return an item. Thanks!

Service
Thumbnail of user joy42
Texas
1 review
0 helpful votes
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February 6th, 2022
Verified purchase

Very good shopping experience. Have been looking at Halara for quite some time
Kept seeing the ad on Instagraml until I decided to try them. Glad I did...

Thumbnail of user ccl13
Illinois
1 review
0 helpful votes
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August 9th, 2021
Verified purchase

Great athletic dresses. I'm 32 ddd so the bra inserts weren't much use but you
Can take them out and where it bare or with a sports bra underneath (when not are-leisur-into)

Reason I chose this business:

Friend recommended same material as higher end brands like common good but fraction of the price

Thumbnail of user laral99
Luxembourg
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

I ordered 2 Everyday Cloudful an 2 crossover flare tennisskirts from Halara Germany and am very satisfied with how they fit and the quality of the fabric. But if you order the crossover skirt i would recommend to size up (i'm a 32-34 and ordered an xs for the cloudful which was perfect and an xs and s for the crossover, the crossover fits a bit smaller than the cloudful as the bands are less elastic but still both sizes fit although i prefer the s). The shipping took 19 days, but the customer service contacted me automatically after 14 days explaining that the airport had a shortage of workers but that my order would arrive in maximum 5 days. I was very pleased by the fact that they contacted me without any need of complaining and asking were my order is. Additionnally, they add little presents with your order. I got 3 scrunchies, 2 hairclaws (which would be even better if the claws were a bit less sharp at the end) and 3 sets of nipple covers. Will defenitly order again.

Service
Value
Shipping
Quality
Thumbnail of user sl672
North Carolina
1 review
0 helpful votes
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February 18th, 2022

And no that headline isn't scripted! I just ordered several leggings, some shorts, and a cami dress from here. They just arrived and I tried them on. Size guide was perfect for me! The leggings fit like a glove and look so great! Leggings were a tad long by an inch or two but for someone 5'6 they would be spot on. No shine thru or see thru when bending. More comfortable than my pajamas yet totally ready for going out casual. These are my absolute favorites!
The dress is very cool to me since it's comfortable, doesnt require a bra, and yet again I can wear it for everyday walking, lounging, or going somewhere. Now it may be a bit tricky for a busty woman to squeeze the girls in and keep tame but for avg ladies it works perfectly. Padding built in so no headlights effect. I can see myself wearing this for a summer hike and then stopping at a decent restaurant on the way home no problem.
For an on the go person, or active mom like me, these clothes are so perfect! The best part of everything I ordered is the POCKETS! Pockets available on everything makes me love this brand all the more!

Tip for consumers:
Take advantage of free shipping over certain amounts and expedited shipping for larger orders. My order qualified for free expedited shipping and was here in 4 days.

Products used:
Leggings, shorts, dress

Service
Value
Shipping
Quality
Thumbnail of user michellynem
Canada
1 review
0 helpful votes
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July 24th, 2021
Verified purchase

It would be helpful if your return period was 30 days. 14 days is challenging if one happens to be out of town, e. T. c.

But your customer service team is excellent.

Reason I chose this business:

I liked the styles. They're unique. Fashionable and comfortable.

Service
Thumbnail of user amandah1704
Virginia
1 review
0 helpful votes
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February 23rd, 2022
Verified purchase

Great product! Gets here in a timely matter. I have had no issues with wrong product or wrong sizes and I've ordered from them 3 times, and already have more in my cart.

Thumbnail of user dp435
Pennsylvania
1 review
0 helpful votes
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August 3rd, 2021
Verified purchase

The shorts are adorable and look exactly like the pictures but the size runs smaller. I got medium because that's usually what I get for most shorts and it was a bit tight

Reason I chose this business:

I loved the style of the shorts

* halara attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user johnnyl131
Johnny L. – halara Rep

Hi D, Sorry to hear you were a little disappointed with your purchase. We just reached out via email too! Hope you’ll give us a chance to make things right.

Thumbnail of user km948
Kentucky
1 review
0 helpful votes
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March 9th, 2022
Verified purchase

I really like how my order was followed up with an email confirming I got my package. The whole experience was really smooth. I do wish they would send less marketing emails out.

Thumbnail of user gohara5
California
1 review
0 helpful votes
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March 21st, 2022
Verified purchase

Product looks good. Seems like a good quality, but Sizes don't match up. I wear size 4-6 and size small was really really small on me. So if u order, order 1 size up.

Also the delivery took awhile.

Thumbnail of user customersuccesst
Customer S. – halara Rep

Hi Gohar, appreciate your feedback. We have sent you a separate email in an effort to sort out this issue. Please check your inbox, or maybe even your spam folder. Thanks!

Thumbnail of user edm760
Nevada
1 review
0 helpful votes
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May 6th, 2022
Verified purchase

My gal pal is pretty small but the waste on the leggings was too tight for her so I never got to see her amazing butt in the butt lifting leggings. I'm sad.

Reason I chose this business:

Product line is huge and price is nice

Reason I chose this product:

The leggings looked good and had good reviews.

Quality
Thumbnail of user madisonc306
California
1 review
0 helpful votes
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June 27th, 2022
Verified purchase

Not the best quality. Also did not know that it would be coming directly from China and would have a longer shipping time. It had a weird smell right out of the package.

Thumbnail of user customersuccesst
Customer S. – halara Rep

We appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached out via email, please check.

Thumbnail of user samt615
Canada
1 review
0 helpful votes
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April 2nd, 2022
Verified purchase

My leggings had a hole in them and when I asked for a refund I was not refunded my amount for shipping. I have now ordered another pair from a different site. Careful ordering on here

I did not get refunded for my shipping costs when I reported a quality issue, which the refund policy clearly stated I would.

Reason I chose this business:

Instagram ads got me :(

Service
Thumbnail of user customersuccesst
Customer S. – halara Rep

Appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached you via email. Please check it!

Thumbnail of user jessicar2065
Oregon
1 review
0 helpful votes
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May 11th, 2022
Verified purchase

It took long time to receive any kind of confirmation. And it took almost 3 weeks to arrive but it did...
Five days and my order has not shipped yet. I appreciate the communication about it.

Thumbnail of user customersuccesst
Customer S. – halara Rep

Appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached you via email. Please check it!

Thumbnail of user margieh106
Wisconsin
1 review
1 helpful vote
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June 16th, 2022
Verified purchase

My daughter purchased a gift card for me for Mothers Day. I purchased and tried on the clothes but in the end they were not for me. The material is very elastic so extremely clingy and does not leave much to the imagination. I would not wear any of it in public, so after contacting customer support was given an address to return. They received the product but will only credit back gift card and not my daughters original form of payment! No where on site policy does it say that…here is what it does say… Return Conditions
Item is in good shape, unused, unworn, and contains all its parts with their original tags/package.
Free gifts must be in good shape, unused, unworn, and returned at once.
Lingerie, water bottles, hair accessories, glasses, hats, jewelry, socks, and masks cannot be returned for sanitary reasons.
Our swimwear comes with a removable hygiene liner as a form of health and safety. Due to sanitary reasons, we will only accept a return if the hygiene liner is still attached.
The original shipping fee and Shipping Guarantee are non-refundable.
BUYER BEWARE
Halara Address
16 tioga way, Belmont, CA *******

Tip for consumers:
Dont do it. If you do definitely don’t use a gift card

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user sonyab213
New York
1 review
0 helpful votes
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June 3rd, 2022
Verified purchase

Love the quality of that item. I ordered a dress with shorts. Got many complements of the color and the fit. Did have to raie up the straps for the tops because they were WAY too long

Thumbnail of user shardaag
Oklahoma
1 review
0 helpful votes
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July 20th, 2021
Verified purchase

I felt it took a while to get here, but overall I enjoyed the item. Definitely would buy again, but I would suggest adding fast shipping when checking out.

Thumbnail of user amberb544
Malaysia
1 review
0 helpful votes
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July 27th, 2021
Verified purchase
• Updated review

Everything is great. The design is simple but it caught my eye as it can be wear to some occasions like workout, visiting neighbours, buying grocer simple but fabulous

Reason I chose this business:

Because it is simple, easy and comfortable to wear

Everything is great
June 14th, 2021
Verified site experience
• Previous review
Thumbnail of user tracyc810
Oregon
1 review
0 helpful votes
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March 9th, 2022
Verified purchase

The tops were really soft and cute they fit perfectly I was a bit disappointed that they were out of stock for the third top I had originally ordered.

Reason I chose this business:

The clothing looked really cute in the adds and the sales made the items more affordable

Thumbnail of user monal98
Spain
1 review
0 helpful votes
  • Send Message
August 30th, 2021
Verified purchase

I liked the Halara customer service. The products ordered disappointed me a lot in quality of the fabrics and how the sizes turned out. Even in size M some pieces were too small.

Friendly and they eventually find satisfying solutions.

Reason I chose this business:

The online marketing got me.

* halara attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user johnnyl131
Johnny L. – halara Rep

Hi Mona, Sorry to hear you were disappointed with your purchase. We just reached out via email too! Hope you’ll give us a chance to make things right.

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From the business

Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT.

Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the best athleisure products on the market.

Our founders are true technologists at heart. With their industry expertise in the technology and artificial intelligence spheres, we've been developing our proprietary HalaraBrain system, which combines open-ended machine learning research with information systems and large-scale computing resources aiming to achieve a near-zero inventory for all Halara products. Simply put, lots of fancy programs effectively plan our production, resulting in extremely accurate inventory management and less fabric waste.

This allows us to offer our products to you at lower prices than many of our competitors, while also contributing to sustainability in the industry by minimizing product waste. It's a total win-win situation for cost-effectiveness and for our planet.

Business History

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Company Representative

Thumbnail of user customersuccesst
Customer S.
Typically does not respond to reviews

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