• halara

halara

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Overview

halara has a rating of 2.7 stars from 3,779 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about halara most frequently mention gift card, return policy, and poor quality problems. halara ranks 41st among Women's Clothing sites.

  • Service
    704
  • Value
    122
  • Shipping
    135
  • Returns
    101
  • Quality
    427

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
23

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36,628 reviews

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How would you rate halara?
Top Positive Review

“Given that these are shipped from outside of my country,...”

Starr S.
5/26/22

Given that these are shipped from outside of my country, the shipping time was very reasonable. I just didn't realize they were coming through customs until I tried to figure out what was delaying them.

Top Critical Review

“Cheap qualit. Awful customer service”

Laura C.
11/7/24

The quality of the clothing is so cheap and the customer service is impossible to deal with. Cannot talk with anyone and they give you the ruin around to get your money back for returns which they do not make easy in the first place. I will never shop here again.

Reviews (3,779)

Rating

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Reviews that mention popular keywords

customer service (1246) shopping experience (504) gift card (224) quality products (120) return policy (107) return process (71) quality clothing (110) delivery time (31)
Thumbnail of user laurens958
Canada
1 review
0 helpful votes
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May 3rd, 2022
Verified purchase

Will order again. I want to explore the leggings and shorts next. Excited to wear my dresses biking this summer. Nice quality and love the fit.

Thumbnail of user rachelw825
Colorado
1 review
0 helpful votes
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May 8th, 2022
Verified purchase

Everything shipped in s timely manner, was what I expected it to be and the app is easy to use. The products are all quality products!

Reason I chose this business:

I wanted work out clothes and halara had what I was looking for

Reason I chose this product:

They are cute and unique.

Quality
Thumbnail of user gaonouh
Minnesota
1 review
0 helpful votes
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August 24th, 2021
Verified purchase

I was a bit skeptical since it took a while to get here but my friends all had a good experience so I trusted their words.

I got a reply in a decent amount of time but they helped assist me with whatever I needed. The person helping me was really patient with me and worked with me with what I needed.

Reason I chose this business:

I wanted to see what the products were like and I love it!

Service
Thumbnail of user hollys501
Maine
1 review
0 helpful votes
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September 23rd, 2021
Verified purchase

Size was incorrect. I ordered a 2 x. Did not fit at all. Gave it to my daughter who wears a large it just fit her.

Reason I chose this business:

Thought it would be a nice dress

Thumbnail of user johnnyl131
Johnny L. – halara Rep

Sorry to hear our product ordered wasn't the right fit for you. We just reached out via private message too! Hope you’ll give us a chance to make things right.

Thumbnail of user stephaniea1278
Canada
3 reviews
1 helpful vote
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October 19th, 2022

The Service was great and seamless. Although not the fastest delivery, but considered above average.

Thumbnail of user maizzuh
Finland
1 review
0 helpful votes
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May 7th, 2023

I googled "tennis dress built in bra backless design" and found where they get these clothes from. Hmm...

Thumbnail of user lydiaw88
Arizona
1 review
0 helpful votes
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September 10th, 2021
Verified purchase
• Updated review

Recieved the product on time, but is was too small. Halara sent me a gift card to get the next size up. It fits great and it's really comfy!

Thumbnail of user johnnyl131
Johnny L. – halara Rep

Thanks for sharing your feedback regarding our offers. We'll contact you via email to discuss further. Thanks!

Sick of recieving adds
July 25th, 2021
Verified site experience
• Previous review

Sick of recieving adds. Website could simplify items by only having one of each to click on and then chose color

* halara attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user maelyng
Colorado
1 review
0 helpful votes
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August 20th, 2021
Verified purchase

It was fine, the prices were only good because of significant coupons. The material quality is that of walmart or worse

Reason I chose this business:

Looked to be the kind of exercise clothes i wanted, but they ended up being small, short, ride up, poor seams, and not worth it. Won't be shopping again

* halara attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user johnnyl131
Johnny L. – halara Rep

Hi Maelyn, Sorry to hear you were disappointed with your purchase. We just reached out via email too! Hope you’ll give us a chance to make things right.

Thumbnail of user jillianm106
Texas
1 review
0 helpful votes
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July 30th, 2021
Verified purchase

The site was easy to use, item shipped fast. Loved the look of the skirt i bought as well super cute!

Thumbnail of user cathym920
Canada
1 review
0 helpful votes
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August 22nd, 2021
Verified purchase

Took awhile to receive and the fabric smelled really bad. The smell would not wash out. The xl was too big.

* halara attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user johnnyl131
Johnny L. – halara Rep

Hi cathy, Sorry to hear you were disappointed with your purchase. We just reached out via email too! Hope you’ll give us a chance to make things right.

Thumbnail of user sadiej24
Kentucky
1 review
0 helpful votes
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August 9th, 2021
Verified purchase

Great products and nice shopping sight. 10/10 will use again. QUICK delivery and it was 100% on time and tracked true.

Reason I chose this business:

Tik tok made me do it

Thumbnail of user danaw280
Canada
1 review
0 helpful votes
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August 8th, 2021
Verified purchase
• Updated review

Simple & fast for finding the exact dress I was looking for. Showing model details really helped in finding my fit.

Reason I chose this business:

I saw it on Instagram & a friend gave a positive review!

Simple & fast for finding the exact dress I was looking...
June 8th, 2021
Verified site experience
• Previous review

Simple & fast for finding the exact dress I was looking for. Showing model details really helped in finding my fit.

Thumbnail of user maryc3506
Texas
1 review
0 helpful votes
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April 2nd, 2022
Verified purchase

Never was able to use the discount codes I received from this company. They never seemed to work on my orders.

Reason I chose this business:

How I got on your mailing list & began receiving emails from your company is a mystery to me?

Thumbnail of user customersuccesst
Customer S. – halara Rep

Appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached you via email. Please check it!

Thumbnail of user rickeyc36
Georgia
1 review
0 helpful votes
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March 3rd, 2022
Verified purchase

The leggings did take a little while to arrive, but the price is so worth it for the product you get.

Reason I chose this business:

I chose halara because the modeling image of them looked good and they were high waisted.

Thumbnail of user phyllist150
Michigan
1 review
0 helpful votes
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March 4th, 2022
Verified purchase

I don't know what kind of experience you want me to tell you about. Ordering was simple nothing different about it.

Reason I chose this business:

Plus sizes selection

Thumbnail of user deneciab1
Florida
1 review
0 helpful votes
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March 5th, 2022
Verified purchase

It was difficult to find the dress I wanted as I received notices for sales that didn't apply to my size

Thumbnail of user customersuccesst
Customer S. – halara Rep

Hi Denecia, appreciate your feedback. We have sent you a separate email in an effort to sort out this issue. Please check your inbox, or maybe even your spam folder. Thanks!

Thumbnail of user robertae64
Canada
1 review
0 helpful votes
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May 27th, 2022
Verified purchase

Great start to finish and arrived in a timely manner. Packaging was VERY cute. Will look to purchase again in future!

Reason I chose this business:

Instagram adds were AGGRESSIVE and finally wore me down

Thumbnail of user dm814
California
1 review
0 helpful votes
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June 19th, 2022
Verified purchase

They are pretty expensive. The price for my dress because of the quality is fair, but the tank top was eh.

Reason I chose this business:

Instagram ad

Reason I chose this product:

I wanted a cute golf dress for my tournament

Quality
Thumbnail of user customersuccesst
Customer S. – halara Rep

Appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached you via email. Please check it!

Thumbnail of user jessicak1017
Washington
1 review
0 helpful votes
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July 21st, 2021
Verified purchase

OBSESSED with the skirts! Will definitely be ordering more. The sports bra was kind of a joke, I ordered a 3x and couldn't even get one boob in. Lol

Reason I chose this business:

Saw on Instagram

Thumbnail of user rachelw553
California
1 review
0 helpful votes
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July 21st, 2021
Verified purchase
• Updated review

Found out about this on TikTok. I decided to order something and so far I'm loving what they have to offer and how easy their website is to navigate!

Found out about this on TikTok
June 9th, 2021
Verified site experience
• Previous review

Found out about this on TikTok. I decided to order something and so far I'm loving what they have to offer and how easy their website is to navigate!

Thumbnail of user sydniec2
Utah
1 review
0 helpful votes
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February 10th, 2022
Verified purchase

Halara has a nice website, easy to use, etc. very happy so far! Only it felt like it took ages to arrive. Other than that, I love it ̈

Thumbnail of user kr425
Washington
1 review
0 helpful votes
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December 9th, 2021
Verified purchase

Very disappointed. I bought two dresses using their sizing chart. The dresses arrived and were too small unfortunately. I contacted their support asking to exchange them for another size. I got back a response that basically said ‘Your order is outside the 14-day window of returns. We will not help you. Your case is closed.' I was not asking to return the items, I wanted to exchange these brand new, unworn, tags-on, still in package items for something that worked because I liked them but they were just too small. I didn't realize it was a 14-day policy, I thought it was the industry standard 30-day return and 60-day exchange policy. That was not obvious on their site. How does a 14 day policy even work with online orders? If I'd known that it was only 14 days, I would not have purchased them. Not only was the customer service rude, but they were super unhelpful.

Sadly, I will not buy from Halara again because of this awful customer service. Now I'm stuck with two dresses that don't work, out my $70, and Halara lost a good customer. I'm a honest customer that's willing to spend good money on good clothes at places that treat their customers with decency, consideration, and respect. Not everyone is the -buy it, wear it once, return it- type. Perhaps if they updated their sizing chart, and changed their return policy to more of the industry standard, I bet they would have a lot more repeat customers (probably myself included if it wasn't for the rude customer service representatives). I guess I will just go back to Nordstrom, where I get good service and returns are no hassle. Even Walmart is better than these guys! Halara lost a good customer, and I feel like I was swindled. They also have been absolutely harassing me with marketing emails and text messages since I ordered from them. I feel like on top of this terrible experience, I'm being harassed by their marketing campaign. Don't bother, save yourself the hassle and disappointment and go somewhere else.

Tip for consumers:
Watch out for their poor sizing chart, slow shipping, and 14-day return policy.

Products used:
Dresses

* halara attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user customersuccesst
Customer S. – halara Rep

Hi K, appreciate your feedback. We have sent you a separate email in an effort to sort out this issue. Please check your inbox, or maybe even your spam folder. Thanks!

Thumbnail of user shannenk6
Canada
1 review
0 helpful votes
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February 14th, 2023
Verified purchase

So I ordered 2 pieces from Halara. One was a pair of leggings- Cloudful® High Waisted Crossover Side Pocket Plain Plus Size Full Length Leggings *1- which were 45$. They are the best leggings of my life(but also why in the world are they $45?) It feels like you are walking around naked. They are thin so they are not great for the weather if there is cold or a chill. They also have already caught near the ankle on something and look slightly damaged. After 1 wear.
What I hate... really hate is the dress! Everyday Deep V Neck Ruffled Hem Velvet Plus Size Mini Chill Dress- Looks so pretty from far away in the pictures but up close I can verify this fabric feels like the tacky cheap fake velvet for Christmas stockings and not something I would want to wear on my body. Also there was a thread sticking out prior to being worn- not sure how well made the seams are. It is way too big. I wear a size 22 usually so I float between 2x and 3x. I went with the 3xl as everyone said true to size. I will tell you the truth- I am swimming in it- everywhere and its not a flattering style on. The fabric is very stretchy so If I were to purchase this again i would do a size 1x or 2x- this is far too large. Save yourself the cost and hassle. The leggings were great- I think the dresses are a bit like Shien- and they are all coming from China- This is not a $50 plus dress. I would not pay $30 for this on sale at Walmart.

Thumbnail of user hollyd397
Canada
1 review
0 helpful votes
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August 7th, 2021
Verified purchase
• Updated review

I highly recommend these clothes to anyone for everyday wear. I get a lot of support in the top without wearing a bra under the in my feels tank

I need everything from here
June 26th, 2021
Verified site experience
• Previous review
Thumbnail of user marym5210
Texas
1 review
0 helpful votes
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March 12th, 2022
Verified purchase

It was fine. A bit vague about when to expect my order but it didn't take very long and I was apprised about a couple times with updated info

Reason I chose this business:

Price and that they were pet hair resistant.

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From the business

Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT.

Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the best athleisure products on the market.

Our founders are true technologists at heart. With their industry expertise in the technology and artificial intelligence spheres, we've been developing our proprietary HalaraBrain system, which combines open-ended machine learning research with information systems and large-scale computing resources aiming to achieve a near-zero inventory for all Halara products. Simply put, lots of fancy programs effectively plan our production, resulting in extremely accurate inventory management and less fabric waste.

This allows us to offer our products to you at lower prices than many of our competitors, while also contributing to sustainability in the industry by minimizing product waste. It's a total win-win situation for cost-effectiveness and for our planet.

Business History

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Company Representative

Thumbnail of user customersuccesst
Customer S.
Typically does not respond to reviews

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