- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
halara has a rating of 2.7 stars from 3,779 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about halara most frequently mention gift card, return policy, and poor quality problems. halara ranks 42nd among Women's Clothing sites.
This company does not typically respond to reviews
36,629 reviews
Given that these are shipped from outside of my country, the shipping time was very reasonable. I just didn't realize they were coming through customs until I tried to figure out what was delaying them.
The quality of the clothing is so cheap and the customer service is impossible to deal with. Cannot talk with anyone and they give you the ruin around to get your money back for returns which they do not make easy in the first place. I will never shop here again.
Their service was great! I had originally rated lower because the filter button was not giving me any options at all. Due to that I literally had to just open anything I was interested in and see if they happened to carry it in my size and if it was in stock. So this made it take me significantly longer as a new customer to find what I wanted. Their service reached out and showed me that there should have been options populating. So I'm assuming the issue was on my end then. They were very helpful and even offered a coupon. But seeing as it was my error, I did not think it necessary. But overall they were very helpful and I'm excited to receive my products!
Super fast and helpful!
* halara attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Halara has been wonderful to shop with. My first order consisted of 3 skirts. 1 didn't fit quite right and I wanted to return it. They just told me to keep it and refunded me. I in turn gifted it and the recipient loved it. What a great way to advertise! She had never heard of Halara and now she's ordering more. BUT - honestly I just ordered a dress and it's not as comfortable as I expected. (I have a very long torso) I'm afraid to ask to return it cause I don't want 2 free handouts. I did take the tags off and I'll attempt to wear it.
I described it on the previous page
The ads on social media are super cute. I'm an older athlete and still think I can look as cute as the girls in the ads:) lol
I ordered my items on September 7 and it is now September 22. The tracking is a joke because all it says is that the package is in the United States. I ordered well over the limit so I was to receive 2 to 5 day shipping. It is virtually impossible to talk to anybody on this site. If I ever get the items that I ordered I really wonder what kind of quality they will be as their quality and service is awful. Just to be advised before you order! How disappointing!
Tip for consumers:
They offered 2 to 5 days shipping for orders over $99. My order totaled one 2278 and now I’m going on two weeks waiting for this.
Products used:
After Almost 2 weeks. I have still not received my order.
* halara attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I bought XL and you should not even offer that size if your clothes aren't made for mid sized people. The bra can not support my D cup, nor can the built in bra - which is nothing more that a piece of elastic in the dress.
I've been trying to contact customer service via email to begin a return for over a week. Your policy states the return must be approved and I can't reach anyone. SO INFURIATING! No phone number, no way to start this until the company makes time to return my contact.
Tip for consumers:
Returns are not easy and sizing is difficult
Products used:
Hopefully none, if return is accepted
Hi Jill, appreciate your feedback. We have sent you a separate email in an effort to sort out this issue. Please check your inbox, or maybe even your spam folder. Thanks!
I ordered a medium and can't return
Once you order…. There is no communication.
This is not a USA company and they do not respond.
The fabrics are not seamed just cut
Poor quality and zero customer service
Rate -1
Products used:
No customer service
This company is terrible
* halara attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Karen, We just reached out via private message too! Hope you'll give us a chance to make things right.
I finally decided to try some Balata leggings when they had a sale (though there seems to always be a sale of some kind) and I'm glad I did. They sent some sale codes with my purchase but they are all the same and not for much off, so not really worth it for me to place another 3 orders since they can't be stacked. (savings of 2-3$) but overall I'm happy with the product and will order from them again. I haven't needed customer service yet so I can't comment on that aspect.
Curious to try pet hair resistant product and I like the hidden shorts with pockets.
Everything was great! The only thing I would have liked is more communication through the shipping process. It took a month and there were a few times I thought about reaching out. However I got my product and love it!
I purchased a yoga pants a few weeks ago, which do not fit. I contacted Hilaria via email as required, and I have not heard a peep from them. Not a good company to work with. Keep your money buy somewhere else that provides customer service via an 800 number would be nice
I ordered for the second time. Products are very nice and of good quality in general. I was satisfied until I got an item which I need to return because it was the wrong size. The return process is super complicated. Why does Halara make things not easy? As a customer you spend a lot of time for all the serveral steps needed. Therefore I will not buy something again.
Appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached you via email. Please check it!
I ordered two pairs of the crossover leggings the sizing was not true at all I ordered a medium and it did not fit you could see through them and they do not look flattering. I will not be ordering again I was gifted them and the tags were already off so I can't return them but I will not be wearing them or recommending to others
* halara attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Maddie, appreciate your feedback. We reached out via private message in an effort to sort out this issue. Please check your inbox, or maybe even your spam folder. Thanks!
So far the experience has been pleasant. Quick and easy ordering process.
I received my order very quick! L actually I was extremely surprised how fast I received my two dresses! I absolutely LOVE them! I get compliments everywhere I go when I have them on! I will be purchasing more items for sure!
Reading the reviews I couldn’t pass up the opportunity to purchase a couple things and I have to say, I do not regret it! I will be purchasing more soon!
So far the experience has been pleasant. Quick and easy ordering process.
The company went over and above to make things right when. I was charge. Ore than the prices in my cart. I was very impressed with their customer service! I have not received my order yet, but I do not anticipate any issues.
Very professional
Very good to do deal with and eager to make things right.
Prices at check out were higher than cart. :(
* halara attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Coupon code wasn't accepted, would be nice to give canadians another ten percent as our dollar value is much lower than US dollar.
Be aware! They are extremely strict even one day if you want to exchange or return - even one day! No dice, they leave you feeling disappointed and taken advantage of. They count each day, even if there's a holiday, using the delivered date as a full day even if you don't get it until the evening. First order is my last order.
Very curt. Non flexible. Now I have two items, too big I cannot wear and out of money.
They seems like good quality items and a company that was customer-service oriented. That was not the case in my experience.
Wanted to try some new styles for the summer. Tricky ordering online for the first time to establish my size, and the guide steered me to a medium for the dresses.
We appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached out via email, please check.
Coupon code wasn't accepted, would be nice to give canadians another ten percent as our dollar value is much lower than US dollar
Site states "Should you have any questions about your order, please feel free to give us a shout at *******@thehalara.com, our customer service team will do what they can to help you. *******@thehalara.com" After receiving my order I reached out to customer customer service to make a return and have yet to receive a response. For a company who spend so much money on advertisement, maybe they should pay someone to return emails and process returns.
* halara attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Megan, Sorry to hear you were disappointed with your purchase and our service. We just reached out via email too! Hope you’ll give us a chance to make things right.
Stay away from this website. I ordered some pants and they didn't fit right so I needed to return. They stated they were unable to provide me a return label because they were "a young start up." This was only less than a week of me receiving my order. They offered me a gift card instead but refuse to give me a return label to return my clothes. Stay away, very unprofessional and not how you run a business!
* halara attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Alexa， appreciate your feedback. We have sent you a separate email in an effort to sort out this issue. Please check your inbox, or maybe even your spam folder. Thanks!
I recieved 2 pair of casual baggie pants. One was a lot heavier material than I expected, and the other was thin, like parachute pants. That was ok, but the thicker ones would only make good pajama pants, as the crotch area is very baggy. The other pants would be ok for hot months, but I ordered a small (I am 5'6"/135 lbs.) and they are both WAY too long! They must think everyone is 5'10"? The return policy is that YOU pay for return shipping to CHINA and NO EXCHANGES. Not happy.
*Some side pictures are me on standing on my toes to show length.
I was so excited to try Halara. The pictures that bombarded my feed showed snug fitting clothing that could be moved around in. Half my items just didn't fit right. The material for the dress made me feel like I was wearing a bathing suit.
The harrassed me with ads
I kinda just chose one of each bottom, and a dress.
Appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached you via email. Please check it!
Overall everything I ordered were as advertised. The shipment arrived in an efficient fashion! And the website has a wide variety to choose from. I would highly recommend Halara to anyone! I also really loved the free socks and gift set deal! Really made me feel like he as getting a lot for my money.
The leggings that are hair repellent really drew my attention and then I found other great deals on the website!
Order was great. The delivery was fast. I love the fabric quality and the price range makes it better!
On a non-related note, the sitejabber email looks very unfriendly and suspicious, that might need some work.
Price and quality
Excellent, it took a while to ship since I live in Canada. Halara messaged me and let me know that they were aware it was taking some time. They made sure that I received my order. Items are very good quality
I love all of the styles, sales, and overall prices. I also had a good experience with customer service. The only problem I have had so far is the fit of the shorts. I have leggings, pants, and a skirt that fit perfectly. However when I found a pair of shorts that I loved, I ordered my usual size Large. They were way too small so I ordered an XL, and they were still too small. I decided to keep them as I am losing weight currently, but it was weird that the fit was so different than my other products.
Products used:
shorts, pants, skirts
My order took too long to get to my house, I spent way too much money just to have what I ordered chill in my closet never to be worn. All of it is too short. Why put shorts in your clothing if your $#*! is still gonna hang out the bottom for the whole world to see?
The clothes looked cute on line
Appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached you via email. Please check it!
They're not as flattering as all the hype. I ordered a medium in the cross over leggings. They look like an extra small. I have to keep pulling them up. My body has a thin waist but I have hips. So the leggings don't conform to my body. Took almost two weeks to get them. Good quality nevertheless.
Reading some of the reviews on the internet I did not expect much from my order, but I was wrong. The cloudful crossover leggings are the softest thing my hands ever touched and so comfortable. I was used to uncomfortable leggings that ride up even when walking, which ended up in a cameltoe and pressure marks all over. With these leggings no seams dig in, the leggings are not see through even when squatting. The pockets are spacious and fit even my huge 6.8 inch phone. The In my feels cropped tank top is very comfortable as well, and offers a lot of support for sport. The straps are not adjustable but the top fits perfectly so I don't mind. The material is not as soft as the leggings but still good. The order came quite quickly - 8 working days. I was able to track my order to detail, which was perfect for my impatient self (yes, it's true they ship from China). I was not expecting this, but I am very satisfied with what I received.
Products used:
Leggings, padded crop top
I don't feel the sizing is accurate. I ordered the biggest size (though according to the chart I would be down a size or two) in hopes of it being not as fitted, but it's totally fitted, more than I'd Iike even. Also would be better with snaps or something so you can go to the bathroom without taking the whole thing off
I saw it on TikTok
Gain trust and grow your business with customer reviews.
Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT.
Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the best athleisure products on the market.
Our founders are true technologists at heart. With their industry expertise in the technology and artificial intelligence spheres, we've been developing our proprietary HalaraBrain system, which combines open-ended machine learning research with information systems and large-scale computing resources aiming to achieve a near-zero inventory for all Halara products. Simply put, lots of fancy programs effectively plan our production, resulting in extremely accurate inventory management and less fabric waste.
This allows us to offer our products to you at lower prices than many of our competitors, while also contributing to sustainability in the industry by minimizing product waste. It's a total win-win situation for cost-effectiveness and for our planet.
.
Hi! Sorry to hear about your negative experience regarding shipping time. We’ve connected with you via email in an effort to earn your business and gain your trust. Please check your inbox, or maybe even your spam folder. Thanks!