• halara

halara

Write a Review

Overview

halara has a rating of 2.7 stars from 3,779 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about halara most frequently mention gift card, return policy, and poor quality problems. halara ranks 42nd among Women's Clothing sites.

  • Service
    704
  • Value
    122
  • Shipping
    135
  • Returns
    101
  • Quality
    427

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
23

Instant Feedback

36,629 reviews

97
See all photos
How would you rate halara?
Top Positive Review

“Given that these are shipped from outside of my country,...”

Starr S.
5/26/22

Given that these are shipped from outside of my country, the shipping time was very reasonable. I just didn't realize they were coming through customs until I tried to figure out what was delaying them.

Top Critical Review

“Cheap qualit. Awful customer service”

Laura C.
11/7/24

The quality of the clothing is so cheap and the customer service is impossible to deal with. Cannot talk with anyone and they give you the ruin around to get your money back for returns which they do not make easy in the first place. I will never shop here again.

Reviews (3,779)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1246) shopping experience (504) gift card (224) quality products (120) return policy (107) return process (71) quality clothing (110) delivery time (31)
Thumbnail of user ws178
Missouri
1 review
0 helpful votes
  • Send Message
May 9th, 2023

I placed an order on April 16 with an estimated shipping date of April 27. It is May 9 and my order still has not shipped. I had to inquire with customer service and they stated that the items I ordered were sold out and that they expect it will be another week before it ships. If you've already taken my money, items shouldn't sell out or at least be up front and proactive in communication about the current status of my order.

Service
Shipping
Thumbnail of user meganf280
Texas
1 review
0 helpful votes
  • Send Message
March 11th, 2022

These do not hold you in at all, they are just plain leggings and have no strength if you're looking for a legging that will hold in your tummy. They also continuously roll down everytime you sit and get up and you have to keep hiking them up.

Products used:
Pants

Value
Shipping
Quality
Thumbnail of user customersuccesst
Customer S. – halara Rep

Hi Megan! May we have your order number and email address to check? Our customer service will reach you via email and assist you with the issue.

Thumbnail of user so92
Massachusetts
1 review
0 helpful votes
  • Send Message
September 23rd, 2021
Verified purchase

Delivery was a nightmare. It took over a month for them to tell me (after promising me discounts of first $5 then an additional $7 for my inconvenience) that the top I ordered for my daughter was lost. I insisted they send me a coupon for me to re purchase the shirt which they did... and as you see from the other customers, the coupons work on almost nothing as everything is "discounted"! I ordered anyway as my daughter really wanted it... she is usually a size 8/M and ordered the large... wayyy too tight! Not a happy customer at all as I have read that they charge you for returns. On the positive side, it is a pretty color and the material is nice. Wish Halara had it distribution system set up so delivery was fast, efficient and allowed for returns when product does not meet expectations.

* halara attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnnyl131
Johnny L. – halara Rep

Hi! Sorry to hear about your negative experience regarding shipping time. We’ve connected with you via email in an effort to earn your business and gain your trust. Please check your inbox, or maybe even your spam folder. Thanks!

Thumbnail of user samanthar439
Germany
1 review
0 helpful votes
  • Send Message
August 12th, 2021
Verified purchase

It was fast and the quality is so good!
I love the colours and the soft texture of the clothes.
Nice to wear and looks good.
Also no need to worry that someone will see your pants unter that dress;)
Just one thing. The bottoms from the bikinis were to big for me..

Thumbnail of user jenniferl2607
Maryland
1 review
0 helpful votes
  • Send Message
May 12th, 2022
Verified purchase

I am always worried about purchasing items I see on a Facebook or Instagram ad, and it probably took me a month before I decided to actually by anything, but I am glad I did. I bought two pairs of leggings and love them both. They are comfortable, fit great, and they shipped a lot quicker than I expected

Reason I chose this product:

Tik tok leggings

Quality
Thumbnail of user michelleh3459
New York
1 review
1 helpful vote
  • Send Message
February 16th, 2024

The company and delivery service state the item was delivered. It was NOT delivered. After two hours trying to get answers from the delivery service Speed X, they never responded. Halara did not refund or offer to resend. POOR CUSTOMER SERVICE. DO NOT TRUST.

Service
Value
Shipping
Returns
Quality
Thumbnail of user nataliel220
GB
1 review
0 helpful votes
  • Send Message
June 27th, 2021

I didn't know what to expect, but the dress is exactly as described and fits beautifully! The sizing is perfect and it's really flattering and comfortable. Also really good quality fabric.
Definitely will be ordering more from the site

Thumbnail of user jenniferw1894
North Carolina
1 review
0 helpful votes
  • Send Message
August 21st, 2021
Verified purchase

Shipping took longer than anticipated based on what I was told on the website. Material is comfortable but very tight fitting and I wish I'd gotten a size larger than my regular size. Overall, not the worst purchase I've made but not my favorite either

Reason I chose this business:

The online ads on social media. Your marketing is really good!

* halara attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user johnnyl131
Johnny L. – halara Rep

Hi Jennifer, sorry to hear about your negative experience regarding shipping time and product. We’ve connected with you via email in an effort to earn your business and gain your trust. Please check your inbox, or maybe even your spam folder. Thanks!

Thumbnail of user samantham1154
Michigan
1 review
0 helpful votes
  • Send Message
March 19th, 2022
Verified purchase

Lots of great options. Looking forward to trying on all the items. Would be great if bra sizes (band vs. cup) and not just bust measurement was included for item description. Otherwise the model sizes and previous buyer review were great. Love all the options.

Service
Thumbnail of user samanthap399
GB
1 review
0 helpful votes
  • Send Message
August 18th, 2021

The item I purchased was a bit small for me, but the customer service team gifted me with a voucher so I could get the bigger size! Lovely dress and clearly high-quality material, sure to last a long time.

Service
Value
Shipping
Returns
Quality
Thumbnail of user alisonp201
Alabama
1 review
0 helpful votes
  • Send Message
May 15th, 2022
Verified purchase

Wore this dress to Universal studios on a very hot day. My thighs did not rub, my dress dried up quickly and kept me cool throughout the day and the pockets were perfect for carrying my phone. Thank you!

Reason I chose this business:

Bigger size and fashionable choices

Reason I chose this product:

Looked comfortable

Quality
Thumbnail of user cassandras385
Australia
1 review
1 helpful vote
  • Send Message
May 9th, 2023

I bought 2 pairs, cargo pocket and bum hugger
They both look disgusting and I pull of everything
There's a line on the cargo pant leggings that automatically gives you an upper thigh roll
The other pants seams don't even line up along the side of my leg and I'm hot curvy so they should look good. This platform is a e-commerce money making platform it's not someone whose invented these pants to make women feel better about themselves
What a waste of money this was
Just don't buy if your past a size 10

Service
Value
Shipping
Returns
Quality
Thumbnail of user colleenb709
Georgia
1 review
1 helpful vote
  • Send Message
February 11th, 2024

The quality sucks. The customer service sucks. The return policy is you have to pay, they lost my order and I lost $115 bucks. They just suck all around. Don't buy. Just DO NOT

Thumbnail of user katiek285
California
1 review
0 helpful votes
  • Send Message
June 19th, 2021
Verified purchase

I have not loved any active wear more in my life! I was so pleasantly surprised i literally squealed when i put them on. They fit perfectly, the feel/ fabric is DIVINE. So high quality and more than i was hoping for.

Reason I chose this business:

I saw someone talk about you on tiktok and then went to your site and you were having a sale. I probably wouldn’t have purchased if it wasn’t for the sale but I’m so glad i did!

Thumbnail of user monicaf247
Washington
1 review
0 helpful votes
  • Send Message
July 19th, 2021
Verified purchase

Quality of fabric is great. I have workout in both things I purchased and it's great. Took a little longer to get here than I would have liked but that is my only complaint. The dress fits amazing! The skirt is a little big so will downsize on the skirt if I purchase one again.

Reason I chose this business:

Cheaper than other stores. Will for sure buy again!

Thumbnail of user jessicac1505
Canada
1 review
0 helpful votes
  • Send Message
July 26th, 2021
Verified purchase

I absolutely love my dress the color and fabric is amazing! I ordered an extra small but with I got a small, as the straps are a little tight on my shoulders after a while. But over all I'm super happy with my order and will definitely be buying another one in the near future.

Service
Thumbnail of user brittw23
California
1 review
1 helpful vote
  • Send Message
June 20th, 2022
Verified purchase

Despite using the size chart, my item was too small and I won't be able to use your product. Your return policy doesn't allow me to get my correct size without incurring additional costs so I'm cutting my losses and just accepting to not have a usable item. I will donate the one I have.

Reason I chose this business:

I liked the shirt

Quality
Thumbnail of user customersuccesst
Customer S. – halara Rep

We appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached out via email, please check.

Thumbnail of user mojoj
Florida
1 review
0 helpful votes
  • Send Message
September 22nd, 2021
Verified purchase

Shipping took considerably longer than anticipated and while the customer service was good and the shorts fit well, the mesh is not quality and began unraveling after just one wear and wash. Now they look stringy on the bottom instead of brand new :(

Reason I chose this business:

Reasonable pricing and trendy merchandise

Thumbnail of user johnnyl131
Johnny L. – halara Rep

Hi! We're sorry to hear about the quality issue. We will reach you via email soon! Please be assured that we will sort out the issue upon your reply.

Thumbnail of user charlotteh314
Massachusetts
1 review
0 helpful votes
  • Send Message
November 28th, 2021

I paid for express shipping and had an expected delivery date. They refunded my shipping and now it won't arrive on time. When I emailed the company, they were of no help. Don't allow for express shipping if you can't accommodate that.

Tip for consumers:
Don't use it. Shipping is not calculated correctly and you will not get it when you were told

Products used:
None

* halara attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user customersuccesst
Customer S. – halara Rep

Hi Charlotte, appreciate your feedback. We have sent you a separate email in an effort to sort out this issue. Please check your inbox, or maybe even your spam folder. Thanks!

Thumbnail of user christinad428
Canada
1 review
0 helpful votes
  • Send Message
September 5th, 2021
Verified purchase

Site was intuitive, and shipping was ok. Not terribly fast or slow. The skirts that I purchased were xL and everything about them is great; fabric, pleating, hidden shorts etc. Except one part of the design, a band that goes across the bum sees to be made out of a different material or cut differently because it doesn't stretch like the rest of the material and it rises up and makes it look like the skirts are too tight. It's unfortunate because the rest of the skirts are almost too loose

Reason I chose this business:

Ads on FB and IG

* halara attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user michellec2010
Texas
1 review
1 helpful vote
  • Send Message
August 8th, 2021
Verified purchase

I was so pleasantly surprised by my shipments from Halara. Timely and packaged nicely. The colors and fabrics are soft and vibrant. I am 5' 1" and 110 lbs. I bought x-small in all of my clothes and the lengths were great for me. I am DD breast and the tops fit nicely. Pretty classy and fun clothes with a lot of versatility. I thought I would be using them for mostly working out, but they are really pretty enough to wear out for social occasions.

Reason I chose this business:

Versatility, price points, shipping time, pretty clothes and quite functional. I love the little pockets and how the tops tie. They feel like yoga clothes but I don’t feel like I’m out in my yoga clothes.

Thumbnail of user jennyr326
Colorado
1 review
0 helpful votes
  • Send Message
June 4th, 2022
Verified purchase

This was my first time ordering from them. SO I had ordered quite a few dresses to see what fit best on my body type. I found the all in one pieces, where it's a dress with built in bottoms, were extremely thick in material. That was a big no for me, because playing tennis outside in the summer, can be extremely hot. I did like one that was perfect for me. So when I went to return, the process was very odd. Before I could return, I had to send pics of the dresses in the packaging. They gave me the approval, but would not give me the return address for quite a few days. When I inquired, they asked if I wanted to keep the dresses and they would discount me. That was not an option. I just wanted the 1 dress I chose. I think it was like a week later that I finally got the return address to ship back and it took about 7-10 days for a full refund.

Took a long time for customer service to give me the return address. It was like they were trying to avoid and returns that were needed to be made.

Reason I chose this business:

I chose Halara, because they offered a bunch of different styles and patterns to choose from.

Reason I chose this product:

I liked the look of the tennis dresses. It also needs to have the right weight and fabric for the dresses.

Service
Quality
Thumbnail of user customersuccesst
Customer S. – halara Rep

Appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached you via email. Please check it!

Thumbnail of user tianek1
Louisiana
1 review
0 helpful votes
  • Send Message
August 9th, 2021
Verified purchase

The customer service is GREAT and the products are amazing quality with super affordable prices. I do recommend looking carefully at the sizing and reviews, because overall Halara products tend to run on the small side. Otherwise, pretty phenomenal experience!

Halara was fast, friendly, and unbelievably helpful when I experienced an issue with the sizing of the products I purchased. Their customer service is top-notch.

Service
Thumbnail of user christinel1249
Texas
1 review
0 helpful votes
  • Send Message
March 1st, 2022
Verified purchase

I got the pet hair resistant leggings. After washing, they were no longer resistant. I got a hole in them after the third time wearing them. I contacted customer service and they said there was nothing they would do to replace them.

Products used:
Leggings

* halara attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user customersuccesst
Customer S. – halara Rep

Hi Christine, appreciate your feedback. We have sent you a separate email in an effort to sort out this issue. Please check your inbox, or maybe even your spam folder. Thanks!

Thumbnail of user lizb365
Washington
1 review
0 helpful votes
  • Send Message
June 20th, 2021
Verified purchase

Tried to give five stars, but no matter how many times I clicked, it wouldn't select the 5th star. Love the dresses I ordered. So cute and so comfy. Ordering was easy and they came much faster than I expected!

Reason I chose this business:

The ads sold me

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT.

Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the best athleisure products on the market.

Our founders are true technologists at heart. With their industry expertise in the technology and artificial intelligence spheres, we've been developing our proprietary HalaraBrain system, which combines open-ended machine learning research with information systems and large-scale computing resources aiming to achieve a near-zero inventory for all Halara products. Simply put, lots of fancy programs effectively plan our production, resulting in extremely accurate inventory management and less fabric waste.

This allows us to offer our products to you at lower prices than many of our competitors, while also contributing to sustainability in the industry by minimizing product waste. It's a total win-win situation for cost-effectiveness and for our planet.

Business History

.

Company Representative

Thumbnail of user customersuccesst
Customer S.
Typically does not respond to reviews

How do I know I can trust these reviews about halara?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about halara?