halara has a rating of 2.7 stars from 3,779 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about halara most frequently mention gift card, return policy, and poor quality problems. halara ranks 42nd among Women's Clothing sites.
Given that these are shipped from outside of my country, the shipping time was very reasonable. I just didn't realize they were coming through customs until I tried to figure out what was delaying them.
The quality of the clothing is so cheap and the customer service is impossible to deal with. Cannot talk with anyone and they give you the ruin around to get your money back for returns which they do not make easy in the first place. I will never shop here again.
I placed an order on April 16 with an estimated shipping date of April 27. It is May 9 and my order still has not shipped. I had to inquire with customer service and they stated that the items I ordered were sold out and that they expect it will be another week before it ships. If you've already taken my money, items shouldn't sell out or at least be up front and proactive in communication about the current status of my order.
These do not hold you in at all, they are just plain leggings and have no strength if you're looking for a legging that will hold in your tummy. They also continuously roll down everytime you sit and get up and you have to keep hiking them up.
Products used:
Pants
Delivery was a nightmare. It took over a month for them to tell me (after promising me discounts of first $5 then an additional $7 for my inconvenience) that the top I ordered for my daughter was lost. I insisted they send me a coupon for me to re purchase the shirt which they did... and as you see from the other customers, the coupons work on almost nothing as everything is "discounted"! I ordered anyway as my daughter really wanted it... she is usually a size 8/M and ordered the large... wayyy too tight! Not a happy customer at all as I have read that they charge you for returns. On the positive side, it is a pretty color and the material is nice. Wish Halara had it distribution system set up so delivery was fast, efficient and allowed for returns when product does not meet expectations.
* halara attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi! Sorry to hear about your negative experience regarding shipping time. We’ve connected with you via email in an effort to earn your business and gain your trust. Please check your inbox, or maybe even your spam folder. Thanks!
It was fast and the quality is so good!
I love the colours and the soft texture of the clothes.
Nice to wear and looks good.
Also no need to worry that someone will see your pants unter that dress;)
Just one thing. The bottoms from the bikinis were to big for me..
I am always worried about purchasing items I see on a Facebook or Instagram ad, and it probably took me a month before I decided to actually by anything, but I am glad I did. I bought two pairs of leggings and love them both. They are comfortable, fit great, and they shipped a lot quicker than I expected
Tik tok leggings
The company and delivery service state the item was delivered. It was NOT delivered. After two hours trying to get answers from the delivery service Speed X, they never responded. Halara did not refund or offer to resend. POOR CUSTOMER SERVICE. DO NOT TRUST.
I didn't know what to expect, but the dress is exactly as described and fits beautifully! The sizing is perfect and it's really flattering and comfortable. Also really good quality fabric.
Definitely will be ordering more from the site
Shipping took longer than anticipated based on what I was told on the website. Material is comfortable but very tight fitting and I wish I'd gotten a size larger than my regular size. Overall, not the worst purchase I've made but not my favorite either
The online ads on social media. Your marketing is really good!
* halara attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Jennifer, sorry to hear about your negative experience regarding shipping time and product. We’ve connected with you via email in an effort to earn your business and gain your trust. Please check your inbox, or maybe even your spam folder. Thanks!
Lots of great options. Looking forward to trying on all the items. Would be great if bra sizes (band vs. cup) and not just bust measurement was included for item description. Otherwise the model sizes and previous buyer review were great. Love all the options.
The item I purchased was a bit small for me, but the customer service team gifted me with a voucher so I could get the bigger size! Lovely dress and clearly high-quality material, sure to last a long time.
Wore this dress to Universal studios on a very hot day. My thighs did not rub, my dress dried up quickly and kept me cool throughout the day and the pockets were perfect for carrying my phone. Thank you!
Bigger size and fashionable choices
Looked comfortable
I bought 2 pairs, cargo pocket and bum hugger
They both look disgusting and I pull of everything
There's a line on the cargo pant leggings that automatically gives you an upper thigh roll
The other pants seams don't even line up along the side of my leg and I'm hot curvy so they should look good. This platform is a e-commerce money making platform it's not someone whose invented these pants to make women feel better about themselves
What a waste of money this was
Just don't buy if your past a size 10
The quality sucks. The customer service sucks. The return policy is you have to pay, they lost my order and I lost $115 bucks. They just suck all around. Don't buy. Just DO NOT
I have not loved any active wear more in my life! I was so pleasantly surprised i literally squealed when i put them on. They fit perfectly, the feel/ fabric is DIVINE. So high quality and more than i was hoping for.
I saw someone talk about you on tiktok and then went to your site and you were having a sale. I probably wouldn’t have purchased if it wasn’t for the sale but I’m so glad i did!
Quality of fabric is great. I have workout in both things I purchased and it's great. Took a little longer to get here than I would have liked but that is my only complaint. The dress fits amazing! The skirt is a little big so will downsize on the skirt if I purchase one again.
Cheaper than other stores. Will for sure buy again!
I absolutely love my dress the color and fabric is amazing! I ordered an extra small but with I got a small, as the straps are a little tight on my shoulders after a while. But over all I'm super happy with my order and will definitely be buying another one in the near future.
Despite using the size chart, my item was too small and I won't be able to use your product. Your return policy doesn't allow me to get my correct size without incurring additional costs so I'm cutting my losses and just accepting to not have a usable item. I will donate the one I have.
I liked the shirt
We appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached out via email, please check.
Shipping took considerably longer than anticipated and while the customer service was good and the shorts fit well, the mesh is not quality and began unraveling after just one wear and wash. Now they look stringy on the bottom instead of brand new :(
Reasonable pricing and trendy merchandise
Hi! We're sorry to hear about the quality issue. We will reach you via email soon! Please be assured that we will sort out the issue upon your reply.
I paid for express shipping and had an expected delivery date. They refunded my shipping and now it won't arrive on time. When I emailed the company, they were of no help. Don't allow for express shipping if you can't accommodate that.
Tip for consumers:
Don't use it. Shipping is not calculated correctly and you will not get it when you were told
Products used:
None
* halara attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Charlotte, appreciate your feedback. We have sent you a separate email in an effort to sort out this issue. Please check your inbox, or maybe even your spam folder. Thanks!
Site was intuitive, and shipping was ok. Not terribly fast or slow. The skirts that I purchased were xL and everything about them is great; fabric, pleating, hidden shorts etc. Except one part of the design, a band that goes across the bum sees to be made out of a different material or cut differently because it doesn't stretch like the rest of the material and it rises up and makes it look like the skirts are too tight. It's unfortunate because the rest of the skirts are almost too loose
Ads on FB and IG
* halara attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I was so pleasantly surprised by my shipments from Halara. Timely and packaged nicely. The colors and fabrics are soft and vibrant. I am 5' 1" and 110 lbs. I bought x-small in all of my clothes and the lengths were great for me. I am DD breast and the tops fit nicely. Pretty classy and fun clothes with a lot of versatility. I thought I would be using them for mostly working out, but they are really pretty enough to wear out for social occasions.
Versatility, price points, shipping time, pretty clothes and quite functional. I love the little pockets and how the tops tie. They feel like yoga clothes but I don’t feel like I’m out in my yoga clothes.
This was my first time ordering from them. SO I had ordered quite a few dresses to see what fit best on my body type. I found the all in one pieces, where it's a dress with built in bottoms, were extremely thick in material. That was a big no for me, because playing tennis outside in the summer, can be extremely hot. I did like one that was perfect for me. So when I went to return, the process was very odd. Before I could return, I had to send pics of the dresses in the packaging. They gave me the approval, but would not give me the return address for quite a few days. When I inquired, they asked if I wanted to keep the dresses and they would discount me. That was not an option. I just wanted the 1 dress I chose. I think it was like a week later that I finally got the return address to ship back and it took about 7-10 days for a full refund.
Took a long time for customer service to give me the return address. It was like they were trying to avoid and returns that were needed to be made.
I chose Halara, because they offered a bunch of different styles and patterns to choose from.
I liked the look of the tennis dresses. It also needs to have the right weight and fabric for the dresses.
Appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached you via email. Please check it!
The customer service is GREAT and the products are amazing quality with super affordable prices. I do recommend looking carefully at the sizing and reviews, because overall Halara products tend to run on the small side. Otherwise, pretty phenomenal experience!
Halara was fast, friendly, and unbelievably helpful when I experienced an issue with the sizing of the products I purchased. Their customer service is top-notch.
I got the pet hair resistant leggings. After washing, they were no longer resistant. I got a hole in them after the third time wearing them. I contacted customer service and they said there was nothing they would do to replace them.
Products used:
Leggings
* halara attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Christine, appreciate your feedback. We have sent you a separate email in an effort to sort out this issue. Please check your inbox, or maybe even your spam folder. Thanks!
Tried to give five stars, but no matter how many times I clicked, it wouldn't select the 5th star. Love the dresses I ordered. So cute and so comfy. Ordering was easy and they came much faster than I expected!
The ads sold me
Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT.
Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the best athleisure products on the market.
Our founders are true technologists at heart. With their industry expertise in the technology and artificial intelligence spheres, we've been developing our proprietary HalaraBrain system, which combines open-ended machine learning research with information systems and large-scale computing resources aiming to achieve a near-zero inventory for all Halara products. Simply put, lots of fancy programs effectively plan our production, resulting in extremely accurate inventory management and less fabric waste.
This allows us to offer our products to you at lower prices than many of our competitors, while also contributing to sustainability in the industry by minimizing product waste. It's a total win-win situation for cost-effectiveness and for our planet.
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Hi Megan! May we have your order number and email address to check? Our customer service will reach you via email and assist you with the issue.