The Knot could be SO helpful but it is laid out INCREDIBLY poor. I keep trying to use their tools and stuff but it won't tell you how to start the tools. I click "Inspiration Board" it says, "This user has no saved inspiration boards"... OK GREAT HOW DO I START ONE? I'm extremely frustrated at the lack of foresite to have a button there to click and start one. Thats just one example. I needed to vent about this. Morons.
This is an absolutely unprofessional bunch of tarts. Do you want the WORST?
You found them!
I wish there was a ZERO star option! One star is just too much!
The Knot will STEAL YOUR MONEY and put it in their big fat wallet. The manager will LIE to you about their millions of bride visitors in your area, how they are #1 in the market, B. S. The Knot is a lie, thieves, do NOT give them one single penny of your hard earned dollars! They will eat your money before you get any business.
First, you pay 300-400 a month, they say is a month to month, but is a yearly contract, after you sign up, you get bogus request from people interested in weddings and the people requesting pricing, NEVER reply back to you, ever. Zero commitment, TheKnot is a glorified wedding directory with crappy leads that never end up in contracts.
I have been an advertiser since 2009. They could not care less about their vendors, or helping them with their business. All they want is MONEY MONEY MONEY. Since 2020, their rates have QUADRUPLED. They claim it's because of the "value added." It's absurd. They call the leads they give you "bookings" which is monumentally absurd, condescending and just straight up FALSE. They send me an email, I BOOK IT and CLOSE THE DEAL. They try to enforce a contract that no one signs. Even though I canceled, they put it off and put it off, and now nearly 2 weeks later they are refusing a refund, even though they have provided no service. I'm told regularly that I am not on autorenewal, but it is always autorenewed with no discussion. They don't even send out their so-called "contracts." No rep calls and chats with you - it could not be worse customer service. I'm letting my bank handle it. They are criminals. They don't care about you AT ALL.
Hi Meghan, thank you for leaving a review. Your feedback helps us do better. We'd like to learn more about your specific situation and make things right. If you wouldn't mind sending us a private message with your business details at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you!
theknot.com is helpful but could include more areas for interaction between readers. It is very comprehensive in the topics that are available and lists tons of resources, advice, articles, etc.
Company is disgusting-NEVER NEVER NEVER order from here; it will wreck your wedding plans. Ordered in November and had to call twice, both times were lied too that order was being shipped and then to get a email almost 8 weeks later that things are on "backorder" which when they arrive(if ever) will be after the wedding. Staff is rude and unprofessional...
Wish I could give zero stars. I placed an order IN NOVEMBER and called to ask when I could expect my order now that all the holiday parties and birthdays I ordered gifts for were over. The EXTREMELY UNSYMPATHETIC customer service person could only say, "Sometime after the new year." What an outrage!
Had my daughter's wedding On Oct 23 2015.The venue Imperial Designs Banquet Hall in Orlando Florida was truly amazing an all-inclusive paradise I walked into the ballroom and thought I was in a room decorated by David Tutera himself Christian and his crew did an outstanding job I was pleased 100% love love love it. Highly recommended 5 stars Donna B.
They will take your money and put it into their big fat bank account because they are selling you an advertising service that DOESNT WORK! THEIR TRAFFIC SUCKS, I PAID $380 A MONTH TO BE ADVERTISED ON FRONT PAGE, AND IF I GOT A FEW CALLS IN ONE YEAR I WAS LUCKY! NOT ONE WEDDING BOOKED, AND OH I FORGOT TO SAY OUR IMAGERY & PHOTOGRAPHY IS WELL KNOWN IN SOUTH FLORIDA AND OUR PHOTOS ROCK IN ANOTHER VENDOR'S SITE AND WE GET RESULTS THERE. THE KNOT IS LYING ABOUT THEIR SERVICES AND IS NOT SPENDING ONE DIME ON THEIR TRAFFIC. SHAME ON YOU!
Overview
The Knot has a rating of 1.7 stars from 375 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with The Knot most frequently mention customer service, credit card and wedding wire. The Knot ranks 79th among Wedding Planning sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Alex,
We are sorry to hear you are unhappy with your listing! Our Vendor Support Team would be happy to assist you in any way possible. Please email support@weddingpro.com or call 877-331-7752 so we can help.