The Knot

This past April I booked a room through the knot (via phone) for two nights for a friends wedding in June. Over the phone I was given a rate of $208 plus tax per night and gave my information to charge it right away. I then received a confirmation email charging me $282.13 plus tax a night... Immediately (literally within minutes of receiving this email) I called to discuss why I was billed a ridiculously incorrect amount from what I was told/authorized them to charge. To my surprise I was bounced around to multiple people and even hung up on a few times. It took me hours of calling and waiting to finally get ahold of someone helpful. When I spoke to someone in customer service that listened to my original call and heard I was to be billed the amount I was told she told me she would put in a ticket to have me refunded... fast forward a couple weeks I didn't hear anything further and called again. And again took me over two hours to get a hold of someone and once I did they said they saw a ticket in for this but would put a second one to hopefully speed the process up. It is now JUNE and I have yet to get any of money back that I was wrongfully charged. This has literally been one of the worst experiences I have ever had to deal with. Fingers crossed I get my money back some day.

FYI I will no longer ever support The Knot as a company.

This company claims that they will help you get weddings as a vendor, which happened initially when I signed up, but there was zero customer service when I called to speak with someone about how to help my presence on the site. After months of nothing, I tried calling to cancel my membership as I wasn't getting anything out of it. No one called me back. In the meantime, my card on file expired and finally someone called me to collect MONEY. After a few calls, we finally worked something out and The Knot told me they would call me back with updated options for my business so I could continue paying with the security of mind that it wasn't just going out the door.

3 months later - with no call or email from The Knot, they sent my outstanding payment (which I was willing to pay) to a debt collector.

Literally have had the WORST experience with this company and that would've been solved with a phone call back, any check-in from the person who sold me on The Knot (who said he would check-in with me often through my membership), and actual customer service.

If you're looking to throw money at something with little to no reward, The Knot is the place to go. All they care about is collecting money and not actually serving its vendors who pay to be on their site.

I had a really short engagement and I heard everyone was using The Knot. However, when I began to use it, their site would not work 80% of the time I needed it to. It would not allow me to go to access the site to edit my webpage that I created and it deleted the guests I had added to the guest list manager. WORST WEBSITE! DO NOT USE THIS! I would suggest Wedding Wire. I used it as "backup" and I never once had an issue with it!

I was in the middle of emailing a team member from the knot and they said they were going to print the invitations and get them how I wanted. This was two weeks ago. I have already paid for invitations but they are nowhere to be found. The last time I heard from anybody was on the 1st of April. I have called, I have emailed, I even called and emailed customer service. No one is anywhere to be found. They just dropped off the face of the earth. Not only can I not reach someone, but I have no way of getting my money back to get invitations elsewhere. So now I'm screwed out of 175$. DO NOT print invitations out through the knot. They do not care about their customers and theres no way to call them to talk to a real person. You leave a message and are at their disposal at whether theyll bother to pick up the phone or not. They email you and say everything's in order, then dont ever contact you for weeks on end. The knot is not reliable and is a waste of money to spend on their services. Please, do yourself a favor and find a different site for your wedding planning for your own peace of mind!

This website promise lead and profit for our investment. It is a lie they send fake lead and alots of spam of people trying to scam. It is definitely not worth the investment. Most leads font reply

I booked a Hotel through The Knot and it gave me the incorrect pricing, then would not cancel/refund the charges.

Imagine walking into McDonalds to buy an apple pie. You swipe your credit card, get the receipt, and stuff it in your pocket. Three days later, McDonald bills you for an apple pie every month because on your receipt it said, "By entering into this purchase, you have agreed to being billed every month for an Apple pie. If you object to this agreement, please notify us within three days. If you do not notify us within three days, you will be billed an Apple Pie every month, for a year..."

Doesn't that sound like a scam?

Well, this is exactly what The Knot did to me, and many many other wedding vendors. We were promised an advertising contract that would be month to month. Then, in fine print on the first bill, they had lingo that allowed them to bill our credit card every month. This method of billing is called "negative option billing." Which means, if you don't say no, we can steal from you legally for a year.

More of my story can be found here:

http://www.dreamweddingshawaii.com/the-knot-scam-dont-buy-into-their-advertising-opportunities/

I am pissed... as with so many other victims of the Knot.

The problem is that we our complaints are scattered over the internet. And there is not viable way for us to communicate to each other. So... I've created a facebook group.

https://www.facebook.com/knotrippedmeoff

Please, if you've been ripped off: vendor or bride, or anyone. Please join my group. Lets communicate, share stories, and lets sue these bastards when we get enough voices.

The Knot endorses/promotes many vendors on their website, some of which are SCAMS! One such vendor is DESTIFY. DESTIFY will book your transportation, take your FULL PAYMENT, cancel that transportation just 24 hours prior to travel, AND REFUSE TO REFUND YOUR MONEY! Beware of The Knot and their vendors!

I wish I read the reviews before creating my site and sharing it with our guests. Nothing has worked properly! You can not make individual RSVP lists for other events taking place during the wedding week. Everyone can RSVP to any "other event" you create. Our guests aren't able to view our registry through the site (weeks after attaching the links). I have called and emailed the knot with no proper response. Guests have started RSVPing to our wedding and the site isn't working! PICK A DIFFERENT WEBSITE FOR YOUR WEDDING!