The Knot

The knots website is great. Easy to use, many options, great tools, and tons of information. But their calendar events are wrong and their customer service is horrendous.

Currently when a calendar event is downloaded for an event on the Knot it gets set in CST not in your local time zone. We are a week out from our wedding and I just noticed this so all of our guests have a digital (luckily we sent emails outside of the knot and physical invitations) calendar event for our wedding that is an hour after it starts! When I addressed this with their customer service I was told our computers are wrong (myself, 2 of my groomsmen, and the mother of the bride all tested this and the time is wrong). When I tried to reason with the customer service team they told me I was being rude, that they were right and I was wrong and that I need to learn how to "Set my time on my computer". As they are saying that I am looking at my clock on my PC set to EST which is my local time zone. They finally escalated my request but told me it wouldn't be looked at until after my wedding because I "wouldn't accept that I was setting up my computer wrong" (apparently the other 3 people were too), so absolutely useless.

Bottom line. If you want a good place to build a website and have a landing page for your guest, the Knot is #1. But if you are outside of CST DO NOT utilize their calendar events, send emails, texts, and physical copies of your event times so your guests know. Also if you call their customer service be prepared to be told you are wrong even if you did nothing wrong.

Also a side note, if you use the honeymoon fund registry. They charge a 2.5% fee for every deposit that is incurred to your guest. Its not obvious but its there...

My fiance and I are using the wedding website offered on theknot.com to collect RSVPs from our guests and to provide them with additional information regarding the wedding. IT'S BEEN A NIGHTMARE! We have had multiple guests contact us and his mother asking about the DATE of our wedding because the date on the invitation and the date on the website don't match. The ONE thing that should be reliable on the website is the WEDDING DATE! Some how, the date keeps changing and although it says having a date listed is optional, it is not. Our wedding date is Sept. 15, but according to TheKnot.com our wedding date has been listed as 9/11,9/12,9/13, and 9/14. WHYYY?!?!? We have had to log in and manually change the date back to the correct date daily for the last few weeks, sometimes MULTIPLE TIMES in one day! This is incredibly inconvenient for ourselves and our guests! My fiance has tried to contact theknot multiple times and NOBODY has gotten back to us! If you're not going to fix the issue, at least give us the option to have the wedding date hidden. Save yourself the headache and use a different website provider.

The Knot if you have issues they hide in their office and or work from home and if they do reply send you short emails without resolving any issues. There is no phone number or anyone in higher position to speak with. They have no skills in going over and troubleshooting issues. The CEO Timothy Chi is another one who hides from the public never replies to any of his emails. This company will fall it's just a matter of time they don't know what customer service is and they are not helping couples get the best vendors and they are not helping vendors book gigs. Brides need to get connected directly with their vendors and the same with vendors and their brides.

Attention business owners avoid subscription lead services they also go under The Knot, Weddingpro, WeddingWire, The Bash, Bodas, Hitched, howtheyasked, the nest thebump and Lasting. They charge between $300.00 to $9,000 a year for a subscription storefront ad which connects you to fake and or with clients looking for the cheapest prices in town. Few years ago WeddingWire posted on their website the average price for Wedding DJ across the United States is $750.00 they did not care if the entertainment market was destroyed. The main concern of the sales department was to book as many vendors as possible. WeddingWire, The Bash and WeddingPro were all sold by their original owners and purchased by The Knot who took control by buying up the others who were their competition. This made other vendors lower their prices even more so they would book the gig at super low price. $400.00 for Wedding DJ with three setups and uplighting was not the way any vendor could make any profit. Be smart create your own website learn to market yourself learn about SEO and how to give yourself more exposure to Brides and other client's events. There is no need for booking agents and lead services anymore they don't work and never did work. This company merged with others and if you did not do well on one site you would go to another of their sites and give them more money not knowing you were with the same company. Don't be fooled be smart put more money in your pocket and get better high paying clients on your own.