The Knot

It was nice to be a member of TheKnot for the wedding planning tools and all the free offers and deals (we got our wedding guest book from Shutterfly for free through TheKnot). The planning checklist helped me initially as I got started with the planning process, but then I never used it again after I made my own checklist.

My complaint is that the wedding website builder was very frustrating to use. It was SUPER slow most of the time, and about half the times I logged on wouldn't even load the page I was trying to view or edit (This was not an issue with my internet connection. Every other webpage I would use during the same browsing session would function just fine). It was convenient for many of our guests to RSVP online and for me to get email alerts when they did, but for several guests the online RSVP didn't actually work. I was so glad that I created a Google spreadsheet where I recorded all the RSVP information from email and snail mail, because I frequently could not get into TheKnot's guest list manager to view RSVPs.

If you're considering using TheKnot for your wedding planning, go ahead and create an account for the details and planning help, but build a GoogleSite or other simple web page for your wedding website. It will save you a lot of time and frustration.

My daughter had her wedding at the Aria. The Venue downstairs and outside is beautiful. Customer service from the office to the staff helpers was horrible. The rest of the place needs a paint job. We showed up and there was no food in bridal suite not even champagne to start with. They promised us that we could arrive before two hours of the event starting and they forced us to one and a half hours. The suite was a sauna and had no AC. Our hairs were suffering from the bad climate in the room. Apparently, they must be having financial issues, as I am a financial consultant and the red flags were there. The AC was not turned on and when they did for the receiption, it was very low. Furthermore, lighting in the halls were close the dark, obviously saving on light. We had the ceremony outside, and were promised heaters, yet none were on. We all froze and they were only turned due to our persistence, after the cocktail hour was almost over. Please note that the current cocktail hour was outside. As for staff helpers they were HORRIBLE. The matre d' Sergio was worthless and clueless. My husband had to take over or the receiption process and formalities would not have started. The Bridal attendant just roamed around and not pleasant when had to do her job. During the receiption staff was dancing, hugging and kissing on one another. The females were flirting with the single men in the bridal party. The food was distributed in an unorganized manner and the soup seemed to be from Campbell can of soup. We paid extra for the venese hour and was all llimited though we paid for the premium package. Do not let looks deceive you. You will cry on your special day if you use this venue.

* is the account manager that sold me the advertising service and is listed as my account manager on my non-legal binding contract/email. I've called the business numerous times and asked to speak to * and again at the end of our conversation for * to return my call. I've asked to revisit our initial conversation with * and I'm being avoided even through emails. As a paying customer, *, the Support Team or an acting manager should reach out me. It's been over two weeks and * still hasn't reached out to me with my legitimate concerns.
I overly expressed to * that I need to work in the ETX area closer to my home and family and it wasn't going to be an issue and selling ad services out of my requested area is an unethical business practice. My first comment with * from day one is that I didn't want to travel to the Dallas/Fort Worth area and the conversation should've stopped there, instead she was eager to take my credit card information over the phone, knowing the consequences. I reside in Tyler, not in the Dallas/ Fort Worth, Louisiana, Wichita Falls, Austin or the Houston area where 99% of the leads are coming from.
The leads are not quality, I noticed extremely poor quality leads very early on and they never got better. I've been in business a long time and know quality when I see it. Here's a perfect example from this week! One from Louisiana (? What?) and one from Austin, TX, (? 4 hours away?) and another for the state of Kansas. Why travel 5 hours each way knowing there are weddings happening closer to my home? * assured me my area was for the East TX area and assured me that the advertising service would be a great investment. Not a single conversation with a prospective client, not a single booking and not a single dollar. Upon further investigation after my legitimate concerns, I found many others like me feeling scammed by this company with no quality leads whatsoever to help their business in any way. I wish I would've done more research before I contacted this business (TheKnot & WeddingWire)
They currently have a 1.5 out of 5 stars on the BBB, TrustPilot, Yelp and etc. This is a true reflection of the company and a really bad investment on my end!

*Personal information redacted by admin

I am a wedding vendor, and I would highly advise against scheduling a call with The Knot/Wedding Wire. My interaction with them felt extremely shady, underhanded and sketchy. I was pressured into giving my credit card information to sign up with the understanding that a contract would be sent over after- which I assumed to mean a contract that I would sign in order to make it official. The woman I spoke with told me that if I didn't sign up right then, the discounts that were in place would not apply to me any longer and I would lose a spot on the website. After the phone call, I received an email with a contract, but no way to sign or officially commit. I called back and it was expressed to me that giving my credit card information over the phone was legally binding (which it isn't), and that I had two options- either pay the monthly fee (which they did agree to discount), or be blacklisted as a vendor (no explanation of what this entailed). I asked if there was any other alternative options and I was told no. I had my lawyer contact them and The Knot/Wedding Wire admitted that it was not a legally binding contract, and I was able to get out of the agreement if there was no further contact. So, I feel that they lied to me about the credit card information being legally binding, and failed to present me with the option to walk away without setting up an account even when I asked if that was possible- which seems to me to be a lie of omission, if not worse. I felt threatened by the mention of a vendor blacklist, as I had no idea what that meant. When your two options are either pay a monthly fee, or be blacklisted, it feels as if the only option for the safety of your business is to pay the monthly fee. Learning that I did in fact have the option to walk away, but they concealed this from me and made it sound otherwise, is disturbing to me. They still have my credit card information, which is unsettling for me. I felt that this company and the woman I spoke with used manipulation tactics and underhanded business practices, and I felt that they were very intent on concealing my options from me in order to ensure that I paid money for a service I didn't want to use, in the end. I would recommend vendors being very wary of this company. Do not fall into the trap of being pressured into something you are not ready to commit to, as it could lead somewhere similar to where I found myself.

UNTRUSTWORTHY…. We had a very poor experience chose a bridal stylist on The Knot called Carissa Blossom Artistry. The vendor did nor complete the work she got paid for and in addition came at our wedding venue and started harassing our family. We wrote a review yes about this vendor's poor conduct along with all the documents. Later and noticed that our review is NOT publicized. Upon follow up with The Knot, we learn that they block negative reviews and vendors can simply dispute any negative reviews on this site. So, you only see positive reviews... I hired Carissa's service for my bridal party. She was not available so she said she is sending her "senior artist", Deleana along with another assistant. The hair and makeup were supposed to be done by the senior artist but on the day she delegated it to Madison, who barely has any experience. They arrived at 8 am and was supposed to finish by 2-2:30 pm. She was struggling to even hold the brush and left all my bridal party makeup incomplete, non of the lips were done, no contouring, no concealer. Because she was so incompetent she could not even start my mother's hair (mother of the bride) and my mother's was rushed to be done in 5 min before they left! When the photography team had already arrived.

My due date for the remaining balance was 8/11 (my wedding day). Then Carissa, who supposedly was not available for that day, showed up at my wedding venue( which was a private house) while my husband and I were in a photo shoot and started HARASSING my family and guests and threatened that she want the remaining balanced paid right away or she will come back to the venue!

You think she stopped there right? NO, then she started bombarding us with email after email DEMANDING US to "TURN OF PURCHASES AND SERVICES" on Venmo and asking for more money. You know why? IF you turn of that option you will be losing your right to pursue your purchased service if you encounter any issues with this vendor and SHE IS AWARE OF IT. Also, by "turning off purchases and services" her earnings will NOT register as INCOME for her.

DO YOURSELF A FAVOR and STAY AWAY FROM THIS UNETHICAL PERSON.

WeddingPro, aka The Knot & Wedding Wire, IS ENTIRELY A SCAM. This is a SCAM COMPANY that rips off small businesses, sells their info (to scam call & email lists), and provides NOTHING to the small businesses they call "clients." STAY FAR AWAY. If you have a wedding business & you sign up for a listing on The Knot/Wedding Wire, WeddingPro will sell your information to scam sales lists: your phone will never be silent from scammers calling; your email inbox will never be empty of scam emails; and the only "leads" you will get off the websites will be from criminals trying to run check scams.

My fiancé and I started a new business in the summer of 2022 - a wedding DJ company. IMMEDIATELY after publishing our website, we were contacted over & over again by WeddingPro, aggressively trying to get us to sign up for their marketing & a listing on their family of websites (The Knot & Wedding Wire). Their sales pitch was incredibly aggressive, & the salesperson GUARANTEED 80+ leads per month (!) We were shown screenshots, ostensibly of the "Insights" of other WeddingPro storefronts, showing visitor traffic & response rates that seemed extremely promising. We were also harangued into signing up right away because of "limited time promotions." In hindsight, it's all very clear that this is predatory behavior.

Typically, LEGITIMATE management companies take a very small percentage (~10%) of booked business, because this is enough to sustain them due to the success of their clients. WeddingPro takes HUNDREDS OF DOLLARS EVERY MONTH, because their "business" is RIPPING OFF the small businesses listed on their websites, not actually finding success for those small businesses.

In the time since we have signed up for WeddingPro's "services", our inbox has been full of wedding-related spam we never signed up for, our phone has been ringing off the hook with scam callers, and we have only received leads from criminals running check scams.

DO NOT SIGN UP WITH THEM. YOU WILL REGRET IT.

Two months ago, December 25th I got engaged.
About a month later I was diagnosed with breast cancer in both breasts at a major hospital in K. C. Kansas.
My head was spinning with this information because there was no history of breast cancer in my family.
I decided to go looking for my wedding gown to take my mind off of what I just thought I just heard.
I googled some shops and the only shop that was open at 10:00 was the Gown Gallery down town Kansas City, Missouri, so I decided to go there first.
The pictures of the gowns in the window was amazing! Perfect for my style, oh and on my 2nd visit to my Primary Care Physicians, my physician said she purchased a gown from them for a formal affair she attended.
After going up a flight of stairs I arrived at the desk and was greeted by Robin Sweet. She greeted me with an out stretched hand and a great big warm smile. She asked me what was my price range and what style was I looking for. I showed her some pictures on my phone. She explained where she would look to see if she could help me. She then sat me at one of there small tables and offered me a cup of tea while she searched for what I was wanted. She was so very professional and helpful.
Well, as it turned out they were the only shop I visited.
To my surprise she brought up a total of four gowns but # 4 made me feel like the bride I had never experienced in my first wedding some 48 years earlier. I was finally going to wear a formal gown!
I felt beautiful! No longer depressed about the diagnosis of possible cancer.
The seamstress, who also was so friendly, warm professional was amazing also. She fixed my hemline and made adjustments to my straps and agreed to replace a button that was missing by using all new buttons in the back. They are beautiful. Off she went to do her magic to make my dress fit perfectly.
I returned a few days later and told them that I was diagnosed with cancer in both breast. Both Robin and my seamstress consoled me. They were so kind and thoughtful and wished me the best but then they turned my attention to trying on my altered gown.
I was speechless! It was perfect!. I even tried on some shoes that were stunning but my budget would not allow it so I declined the shoes. As my sister and I headed out of the door, Robin stopped me and said "we can have your gown steamed in 30 minutes if you want to go across the street and get something to eat. When my fiance and I came back to pick up my gown, to my amazing surprise, Robin had gifted me the shoes! I was in tears!
Life had turned my attention from negative, foreboding thoughts to a great big happy smile full of hope and joy for my wedding day.