Theliveforce

TheLiveForce operates on a pay-per-lead model that perfectly matches our business goals. Their commitment to delivering qualified leads means we only pay for results helping us optimize our marketing spend effectively. Their integration with our CRM system has streamlined our lead management process making them a valuable partner in our growth strategy.

We aimed to improve click-through rates (CTR) and conversion rates (CVR) for our call center services. The Live Force provided thorough consultancy, optimizing our call scripts, developing and testing new customer engagement strategies, and conducting split tests. Their meticulous management of our call center operations led to significant improvements in our performance metrics. I enthusiastically recommend their exceptional service!

The standout feature of The Live Force was their expertise in call center operations. They demonstrated profound knowledge and crafted a customized strategy that precisely matched our unique requirements and objectives. Additionally, their team was exceptionally friendly and collaborative, making the entire experience of working together both productive and enjoyable.

The process between the initial purchase to getting where we needed to be as an organization was frictionless. There are so many friendly faces at the company, you feel more like they're an extension of your own team as opposed to a "outsourced vendor." Onboarding was quick and easy and we knew the steps we had to take to get started. We met a few times at the beginning of the relationship to review our call metrics, and the right monthly plan was selected, and script was developed very shortly thereafter.

They are reliable, good people and generally deliver good results. We were almost always happy and if we weren't they made it right. Great team and great company. Workflow and communication was effective, efficient, and in-fact the most important reason we worked with them and hoping to continue the collaboration with them.

We hired The Live Force to handle our leads because we were inundated with calls and emails. We wanted to eliminate the time spent booking clients on the phone and through email. They now operate our live, 24-hour chat service. About 80% of our bookings occur outside office hours. Previously, we had two or three people taking calls and replying to emails. With live chat, only one staff member answers calls and handles reception. They also answer questions for free, which is a huge benefit and cost saver.

As the Founder of an expanding ecommerce retail company, I aimed to enhance our customer service and streamline back office operations to maintain the highest level of customer satisfaction while efficiently managing our business processes. Theliveforce proved to be the perfect partner to tackle our challenges. They provided a comprehensive solution encompassing customer service and back office outsourcing.

Their scope of work included:

Customer Service Excellence: Big Outsource established a dedicated team of skilled agents to manage customer inquiries, complaints, and support requests. They seamlessly integrated into our brand's voice and culture, ensuring consistent and personalized customer interactions.
Efficient Back Office Management: Their team efficiently handled order processing, inventory management, and data entry tasks. Their attention to detail and accuracy significantly improved our operational efficiency.
Key Deliverables:

Swift response times to customer inquiries.
Timely and accurate order processing, reducing errors and delays.
Streamlined inventory management resulting in reduced stock discrepancies.
Precise data entry leading to improved data integrity.