The Mine

Enjoyed my purchase experience. Easy, very competitive pricing. Items delivered when stated. Merchandise described is what I received. Quality was great. Very Happy And Will Use ATG Stores in the future.

This was the only place I could even find a towel bar that was less than $ 30. Plus free shipping! And coupons! Looking at other items now... lighting, hardware, hammocks, house numbers. I look forward to ordering from this website. Love my little Black & Decker mini food processor, too!

I've ordered a few hard to find items that were overpriced on other sites. ATG customer support really came though for me the one time I needed them. Good values and fast shipping are my experience with ATG. Highly recommend you give them a try.

BEWARE! Horrible company, horrible customer customer service. PayPal should suspend doing business with them. Still waiting after 2 months for my refund... which by the way was significantly less than the money spent because of the "restocking fees" they cleverly hide when you order.

Ordered a mirror that looked nothing like the photo on line. Called customer service, sent e-mails and could not get a return authorization. Finally spoke to someone who said they would send the authorization in 5 business days, nothing. Never shopping here again.

We ordered wall sconces back in July, They sent us emails saying they was a delay, then another delay, and finally in late December they told us that they cannot fill the order. We are currently fighting with them to try to get our money back. This is the worst online shopping experience we have ever had. Never buy anything from these guys unless you thrive on frustration and hate customer service!

Absolutely horrible experience. I will NEVER order anything from this terrible company ever again and it is my hope that this company is shut down by the government for ripping off customers like they do. I ordered a bench about a month ago and all I've gotten from their "customer service" is the runaround. It's amazing to me that this company is still in business. Do they even deliver anything they promise of is this just some scam outfit? Isn't there a consumer affairs department that protects customers from con artists like this?

Very disappointed and I was ripped off but I just want to make sure that nobody else falls for the scam. ATG stores is a theft operation. Order from them and you'll waste your money.

I purchased a large tool box. The order processing was as one would expect; smooth. The shipping was handled by FedEx and since it was commercial delivery there seemed to be a bit of confusion on their side (nothing to do with ATG) so stay on them if you want your shipment on time.

Shop elsewhere: I ordered a track light for the bathroom that was listed as IN STOCK. A week later I got an email stating it was out of stock and would ship in 3 weeks (initially the web site had a 2 day shipping date). I did not want to wait that long so tried to cancel... representative said it would take 5 days to do this even though they charged my credit card immediately when I placed the order. I would not buy from this website again.

Ordered a dining room set. Received 2 of 4 chairs with broken backs and the table has a cracked corner. I contacted customer service the same night and the automated message said the average wait time was 3 min. After over an hour on hold I was told I would receive an email within 5-7 days with a resolution. After 10 days, I sent a follow up email every day for three days with no response. I finally disputed the charge with my credit card. I never did get the promised resolution and still have the damaged furniture. Do yourself a favor. Buy somewhere else.

Can't believe Lowes would tarnish their reputation being associated with this company.
Bought 2 LED lights, neither one worked and talked with service rep about getting return and getting refund. No response from their supplier company so rep said they would apply refund to credit card within 72 hours. After 10 emails and at least 8 calls, lots of time on hold, and numerous excuses and apologies, I received refund finally after almost 4 months. Worst product and service I ever received.

I didn't even complete an order. I order on-line all the time and luckily, I used PayPal to check out. Apparently, they are on a list of suspicious merchants so the transaction didn't go through. I have never had a problem with PayPal so I tried changing my name(maiden name on PP) and then changing to my maiden name on the purchase site. Red msg. You may wish to try another credit card... HA. The Customer Support # is *******541 which white pages says doesn't exist. Now I'm worried about identity fraud. Definitely shady and Thank Goodness for PayPal.

I order 3 quilted throws from this company. July 2,2012 they sent me an email stating the throws had been discontinued. Yet the same day they withdrew the funds from my account. I have called multiple times to be told at first I would be reimbursed within 72 hours then it was 24 hours, and several times they said immediately. I still have not been refunded. I can never talk to a supervisor or manager. I have been put on hold and disconnected after 18 minutes waiting on the phone. I guess this was a $300 lesson learned. Save your money and avoid this company.

Worst Company Ever. I ordered lights for a condominium that I work for. The picture showed a white fixture. There was not mention of it being brown. But they shipped me brown fixtures, and they refuse to take them back. I will never order from this company again. Do they buy their A+ rating? 14 of their 20 reviews are negative!

I was so excited to find the kitchen cabinet pulls I was looking for on this website. I ordered them and they came fairly quickly. Unfortunately they did not fit the existing holes in my cabinets. The customer service department is THE WORST! It took them over 6 months to process the return and they only returned a portion of my money. I called or emailed them at least twice a week and I never got the same person twice. They say they will call you back and they don't.

What even more frustrating is that with a little more research I found the same item for half the price!

I would not recommend this site to anyone! Stay away!

The policy at ATG is "if anything goes wrong, it's not our fault". They charge crazy re-stocking fees if you want to return anything and make it very difficult to get a refund even if something is shipped damaged. The only "manager" with any authority is actually an owner and doesn't want to help with refunds because it comes out of her pocket.

DO NOT ORDER anything from this company. We ordered and paid for an outdoor dining table with four chairs. On delivery, only 2 chairs were received. After 2 weeks of hassling back and forth, ATG stores is still not able to resolve this problem and has not sent the missing 2 chairs, nor have they stated they will. I have contacted the manufacturer to see if they can help resolve this. Two weeks without a resolution is poor customer service and is proof that they do not stand behind their guarantee.

Found The Mine through Google search while looking for an item that Home Depot, Lowe, Amazon, even eBay didn't have in store or online. All these stores previously stocked the item but now it's unavailable with no availability time given. Amazingly The Mine supposedly has the item and would shipped in 2-6 days. Found that such a coincidence that I decide to check reviews. And not amazingly people complain about not receiving items order after waiting weeks.

I ordered a hot tub that clearly shows as in stock on their website. A few days later the order status shows as back-ordered for 4 months. Although it is still "in stock". Cancelled, will never order anything from them again.

Update 1 on 12/4: Received an email explaining the issue which was appreciated. It appears they don't carry any stock, they basically process orders from manufacturers and have to rely on them to provide up to date info. The manufacturer updated The Mine five days ago that their hot tub will not be available until March. However, the website still says it is in stock and the estimated ship date is in 2 days. I have moved on and bought a much better hot tub from Costco, a retailer that I can trust.

Update 2: Checked stock status on 12/5 and it is now updated to reflect out of stock until March.

Ordered a light, price dropped in just over 24 hours by a substantial amount (25%). I would like the price of the product that is advertised before my product is even shipped. Customer service is bad, sorry non-existent. Looked too good to be true. 50% restocking fee, 50%!

This is a company to avoid at all costs. They are liars, plain and simple. I had a table and chairs delivered 08/28, and the table was damaged. It took 7 weeks to get the return authorization for the chairs (which were never opened). During those 7 weeks I was told many things about their efforts to resolve the problem, each of which was then contradicted by the next customer service rep I dealt with. Only when my credit card company got involved and reversed the charge was I given the address to which the chairs could be returned (at my expense). The table is still sitting in my kitchen, and the company tells me they are waiting for a dispute with FedEx to be resolved. But FedEx told me they paid the claim 2 weeks ago (I do not believe the damage was done in transit). I can not get an honest answer from anybody in this company. And the quality of the table was far below what I'd expected from the description and the price.

Absolutely nightmarish experience... ZERO attention to request/detail, ZERO assistance from local Lowe's store to facilitate delivery. Absolute disaster from start to finish. Delivery process had to be nursed through on a daily basis by me or my wife in order to avoid order cancellation or return of merchandise by intermediate carriers. Horrible experience... will never do business with Lowe's or affiliates ever again. NO STARS deserved, but had to give something to rate experience.

Place my order on 2/19/10 and was charged same day for my product that was scheduled to ship on 2/24. On 2/26 I got a shipment delayed notification for shipment on 3/5. Today is 3/6 and the status of my order still says "waiting on shipment from manufacturer" with a 3/5/10 ship date. Read some of the other postings here - hope I don't experience the same.