The Mine

My experience with this company goes back to October 1st, 2016. We are currently into mid-February 2017, and I am yet to receive my product. What I did receive, though, was a lot of promises. I ordered a TV stand that was in-stock and promised to be delivered within 10-14 days. When it didn't arrive I called the company and was told that it became out of stock (mind you, throughout this whole issue, not once did the company contact ME, I had to find everything out myself by calling them. Subsequently, I was given a shipment date, which was first beginning of November, then end of November, then mid December, then mid January, then February 6th, and the latest info was February 22nd FOR SURE (when I called on Feb 10th). To make things interesting, they've deleted our emails and my order information, so when I called, no one was even able to identify that I placed an order in the first place. I requested to speak to the director which I was promised would call me "the same day, right back." You can probably guess that no one contacted me. Now to put the cherry on top, I go online to look at my product and there it is... IN STOCK, ready to ship within three days and will be delivered within 10-14 days from shipment. I'm pretty sure that qualifies as consumer fraud. Maybe BBB and FTC will help me. Stay away!

I got some Hickory Hardware hand pulls for my kitchen. The quality was very good. Nice and heavy.

I will be buying more for another project soon.

Package of 2 matching large towel or coat hooks just as described arrived quickly in good packaging. Good value!

I needed a lot of furniture in a short amount of time. ATG had the stock on hand and was able to fill my order quickly!

Love the broad selection of products and prices. ATG is the best kept secret on the internet - find a way to let people know about it.

Thousands of items, free shipping, quality products, fair prices... what's not to like?

A great place to shop.

They are the worst. They use false advertising and their proce match quarantee is a hoax. Prices are higher than you can get elswhere and they are a scam. Poor customer service

All items purchased from ATGSTORES have been good to excellent. Customer service quickly resolves issues with any merchandise. Free shipping is a perk.

After buying some really good deals from ATG, and many other items, I've now become disenchanted. Why? Because your Daily Deals no longer entice. Most of your 'deals' are very expensive items... and REPETITIVE out the yingyang. First a faucet... then a sink. Then a faucet... then a sink. Then a faucet... then a sink. I am blissfully happy with my sink so you are not going to sell me a sink and/or a faucet.

Your Daily Deals page is LOADED up with 'deals'... but they are the SAME deals week in and week out!

And the deal page's pictures are JAMMED so CLOSE to each other that NONE stand out to grab my attention. Instead, I get seasick.

Have you considered replacing your page assembler with a graphic designer?

Your Tips were a great idea. But the one in which I was most interested --- setting a holiday dining table --- didn't follow through!

When you bring back your deals that are AFFORDABLE to budgets in this destructed economy --- instead of trying to make a bigger profit on stuff you apparently can't get rid of --- then I will remember to look more often. The past few months I have FORGOTTEN to look more days than not, because the 'deals' are so costly and so repetitive.

I do like your vast array of beautiful items, but when you don't lure me with a GENUINE deal, I forget to go back to ATG to look at your OTHER things.

So many products to choose from and easy to understand user interface. Definitely will be coming back.

I looked in numerous stores and found nothing I like. ATG had exactly what I was looking for ornate end tables with no glass.

A great place to search for a variety of items! We have purchased lighting, drawer knobs & pulls. Shipping is quick, & well packaged!

We needed an extended lip strike plate for our new outer door- this was the best deal and we had absolutely no problems. Couldn't have been easier!

This is the worst company I have ever done business with. Ordered $670 worth of cabinet handles from them. The company could never give me a tracking number or any idea of when I would receive it. The merchandise arrived late, two weeks after I ordered it. The handles weren't right for me so I called to arrange a return. Got the biggest run-around I have ever experienced. It's taken 8 calls so far and no closer to getting my return arranged. ATG says that they will not process the return until the manufacturer authorizes it. This is despite ATG's advertised 'no hassle' return policy which my purchase clearly falls within. When I pressed ATG on why they would hold up my return based on their problems with the manufacturer, ATG rep told me that they are only a 'middle man', and that my return might not be accepted! By the way, each call involves very very long hold times, obviously to make the customer want to give up, and I also was hung up on twice. I was also promised call backs many times but have not received one after two weeks of struggling. Disputing this now with my credit card. YOU WILL REGRET IT IF YOU DO BUSINESS WITH ATG. THE FOLLOWING COMPANIES ARE ALL ATG: LIGHTING UNIVERSE, FIXTURE UNIVERSE, OUTDOOR LIVING SHOWROOM, HOME FURNITURE SHOWROOM

Took Over a month to ship. Refused to cancel my order.The worst customer sevice ever. Very rude! Avoid at all cost!

If I could rate this company less than one star I would do...
There seems to be a common theme throughout all of the reviews, the item arrives damaged and then they just leave a trail of very unahppy customer with damaged goods over and over again. After 2 months I am still awaiting for the item to arrive in one piece, I ordered a light with glass shades, the intial order arrived 3 weeks after I placed the order( I was told it would be 5 days). It arrived damaged, one of the shades with a chip in it, I called and requested that they replace the shade only, it had taken so long for the light to arrive I didnt want to send the whole thing back. Three deliveries later I am still waiting for a shade to arrive that is not smashed in a million pieces. When you call no one cares, the staff are obviously so used to hearing the same thing day in day out that they just couldnt care less. I asked today for the CS directors name as I wanted to make a written complaint, they said they couldnt give out her full name... Nicholl was the only name they were willing to provide and said it must be done via email, they didnt really respond to letters in writing... what!. I have never heard of any company refusing to give a directors name and not accepting letters of complaint.
I would advise anyone... never, ever, ever make a purchase from this company, they sell poor quality goods and when you make a complaint they just do not care... BUYER BEWARE, DO NOT BUY FROM ATG STORES!

ATG stores are the worst! I ordered a console table from them on 11/24/10. It arrived on 12/2/10 and the top corner was damaged. It looked as though the box had been dropped on a corner. I immediately called ATG and spoke to a rep named Tabitha who was rude and told me that I would have to email her pictures of the damage. I am also told that I will have to pay a 20% re-stocking fee if I want to return the merchandise even though it was damaged! So I email her the pictures on 12/6/10 and asked her to please email me back when I can expect to receive the replacement part. I am never updated so I call cust srv the following week and am told that the information has been sent to the manu and I should expect to get the replacement the following week. That would have been the week before Christmas and still no replacement. On 12/23/10 I get a call from one of their reps asking me for the control # off the assembly instructions. I call back and give them this information and am told that the replacement could not be shipped because the manu needed the control #. They tell me that the replacement will now be shipped. I called yesterday (1/3/11) and am told that I can expect to see the replacement part on 1/5/11. Today, 1/4/11, Fed Ex knocks on my door saying they have to pick up the damaged table top. Nice of ATG to let me know. I am not sending the damaged table top back until I receive the new one. Thank goodness I paid for this using PayPal. I will be making a call to them on 1/5/11 to get my money back if the replacement part does not show up tomorrow. Do not buy anything from this company! Most of the cust srv reps are respectful, but good luck getting a replacement if the product is damaged! I will never buy anything from this company again! By the way, I also purchased the coffee table from the same series from Walmart's website because it was less expensive than ATG's price. That table arrived perfectly fine!

AGT's website is very easy to navigate, search, and order. Our order arrived earlier than expected with no damage!

The worst customer service and return policy. Sent the wrong item and would not take it back. Had to file a Paypal claim.

Shopping at ATG has been a great experience. They carry quality products and provide quality service.

DO NOT SHOP HERE. If any individual acted this way, they'd be in jail for fraud. Somehow, because it's a big company, they manage to get away with it.

My story begins two and a half years ago when I bought a rug on clearance from ATG. Because it was on clearance, it was not returnable. When a rug finally showed up at my door, weeks later than expected, it was the wrong rug. The description and item number on the rug's label and the description and item number on my order were different. The order could not be corrected, however, because it turned out that they didn't actually have the rug I ordered in stock so I suppose they figured they'd just ship me any old thing they had handy instead. Though they took the rug back and sent me shipping labels to do so (I had to fight for this), they would not refund my money citing the final clearance sale conditions. So they have held on to $235 of my money for two and a half years. I finally found something I wanted at ATG recently and went to try to use my credit and could not find it in my account. So I forwarded the email I got (had to insist on them sending to me) confirming my credit several years ago. This is after I spoke with multiple agents who confidently provided me with one incorrect answer or another. One told me my card had been refunded and that it would be my responsibility to confirm it by asking my bank for records since they had no evidence of the refund but couldn't be bothered to provide me with any. Another told me I had been given a credit on my Amazon account. Neither of these answers was correct, but they appear to be trained to just say something and hope that you shut up. I am still waiting. DO NOT SHOP HERE. I intend to file a complaint with the better business bureau once I find out what they intend to do about finding my credit. Either way, they are irresponsible and disgusting.

I ordered garage storage shelves that I didn't find anywhere else. The order shipped in a timely manner and I'm completely satisfied with ATG Stores.

Most awful customer service I've ever experienced. Do not buy from this site! I'm filing a complaint today about this awful company