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The Mine has a rating of 3.4 stars from 485 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The Mine most frequently mention free shipping, timely manner, and best price. The Mine ranks 2nd among Interior Design sites.
I had read most of the reviews that were mainly negative and that made me feel uneasy, as I had read them after ordering my sofa table and thought I'd have to go in circles if anything was wrong with it... but I had no need. Speaking with the person who took my order was friendly, I was informed by email about the order, approximate date of delivery more than twice. Many complained about the shipping boxes their item came in yet I found the shipping box to be very sturdy, secure and not banged up. Upon opening the box, I found the table to be in tact, no parts missing, all the screws, along with directions were in there. The table is very heavy, looks impressive and of good quality and design. I could find no faults.
BEWARE! Horrible company, horrible customer customer service. PayPal should suspend doing business with them. Still waiting after 2 months for my refund... which by the way was significantly less than the money spent because of the "restocking fees" they cleverly hide when you order.
Excellent pricing, excellent quality. Good shipping time, everything arrived damage free. Will always use ATG.
Easy to use website and variety of products found perfect drawer pulls for kitchen remodel at 1/3 of the price for similar product at local store.
The shopping process were very straight forward and easy. The carpet was delivered in a timely manner. I have to say it was very well packaged.
Great communication with the website. Purchase came well packaged and with thorough instructions. Very happy.
I found the site easy to work with and you can find pretty much everything you need for around the home.
Looked at door handles and door bells, expect to order as soon as I know when the new door can be installed. AGT has good prices on most items.
Just finished a bathroom remodel with a "Zen" feeling. Order a beautiful Bamboo Vessel Sink which is the focal point of the bath. Very cool.
I was very pleased with my two light fixtures I ordered. The website is user friendly and delivery was fast.
This site was my go-to store for hardware for our major remodel project. Source for even hard-to-find items and sizes. Best choices and prices.
I've ordered a few times from here and its been a great experience every time. Great selection, fair prices, and excellent customer support.
I love the selection of lights that atg stores offers & the free shipping & reasonable prices makes it my go to site to purchase lights!
I have been pleased with all of my purchases through the website. I haven't yet had to return anything and I have made three large purchases.
Let me begin by saying, shame on me. I should have reviewed this company before placing my order. As I can now see, many people have had very similar issues with this company. I have never written a review before, but felt obligated after my awful experience. I am posting on multiple sites in the hopes that it saves someone the headache that I experienced! Here we go... I ordered a coffee table in 4/15/11, received promptly however it was damaged. Send pix of damaged goods. Ordered replacement, received damaged in the same manner. Spoke with rep on 5/4 to cancel order and receive credit and was told they would pick up damaged goods to send to the manufacturer so they could evaluate the damage. ATG never followed up. When I finally spoke with customer service on 6/1 I was told the manufacturer had no record of the RMA's they sent me, so nothing was being done. They put through yet another request to manufacturer. On 6/16 after I had to call MULTIPLE times to follow up, I got confirmation that the manufacturer did NOT want the damaged goods back and my credit would be going through. They said it could take 5 days on their end and another 10 to show up on my credit card. Over a month later, still no credit! On 7/24 I spoke with another rep, he had no info and said he would call me back the next day with an update. Never happened! Finally on 7/26, spoke with yet another rep and was told the request for credit was only put through 2 days prior (remember, my original request for this was made on 5/4)! Finally I received my credit on 7/26 after speaking with 6-7 different reps over the course of this 3-month ordeal. I was EXTREMELY disappointed about how this was handled. I have never dealt with such incompetent customer service people. Steer clear of this company and save yourself a lot of aggravation!
Purchase was fast & easy, delivery was faster than I expected. The light is fabulous and gives off more light than anticipated.
Great site to refer to... wide variety of items, fair pricing, good stock, fast shipping.
It is one site I refer to first when searching
The new hardware I ordered is so incredibly beautiful and the price was perfect. Shipping is fast and I would definitely order from them again.
I have ordered cabinet hardware from this site and have been pleased with the quality and the prompt delivery. I will continue to order from ATG!
Was well worth the effort. The item I was looking for was clumped together with other related products but not with similar items.
Your website was easy to use. My order was placed and processed quickly and your price for my products beat every other website I checked.
It was a easy purchase, no problems whatsoever! It came securely packed, no dents or scratches! Love it!
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Welcome to The Mine - a curated collection of high-quality home furnishings, lighting, hardware, & home d̩cor to fit your home's unique style.
The Mine, headquartered in the Pacific Northwest, is a premier destination for fine furnishings unlike any other in the online retail space. And now, we’re the first to introduce a truly personalized customer experience – Personal Concierge – that provides one-on-one assistance to those seeking the ultimate in comfort shopping from concept to completion.
The “Minds Behind The Mine” partner with cutting-edge designers as well as world-class leaders in innovative customer care to create a unique experience for every visitor that combines exceptional service, fresh design inspiration and a killer selection.
That’s how we make it easy to get the home you crave.
Sharon,
I wanted to apologize for you experience and for the lack of follow-through and communication on our end in regard to your refund and what to do with the damaged item. It seems as though you have now finally received your credit and my assistance is not needed however your review is appreciated and we are not taking these instances lightly. If you do happen to have any questions or need my help in any way feel free to email me at pr@atgstores.com and we can work together from there.
Best,
Taryn