• The PC Connect Store

The PC Connect Store

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Overview

The PC Connect Store has a rating of 2.0 stars from 30 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The PC Connect Store most frequently mention credit card problems. The PC Connect Store ranks 189th among Computer sites.

  • Service
    8
  • Value
    7
  • Shipping
    6
  • Returns
    5
  • Quality
    6
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
How would you rate The PC Connect Store?
Top Positive Review

“The PC Connect Store Customer Protection Policy is very good”

Lúcio F.
4/10/22

The PC Connect Store Customer Protection Policy is very good. They are very aggressive at protecting their customers from fraudulent buyers & sellers: (for example - item/s not as described, defective items, late delivery/no delivery situations, etc). As a buyer, I've had to contact their customer service dept. They've always compensated me accordingly. Kudos to them for maintaining such a secure, stress-free marketplace.

Top Critical Review

“This store is not legitimate!”

McDaniel H.
9/30/24

I located this business via Google search to purchase the new 2023 tax software for $40. The business failed to send the activation code. The business sold a USED copy of the HR Block software instead of a new software package as I had purchased. They have failed to respond to any email or contacts from my credit card bank and the BBB contacts. After over two or more months, BBB advised that they failed to contact them to respond to the inquiry and BBB was closing the issue as unresolved since they failed to respond. Seven months later, I receive a letter from the BBB with a resolution of a $40 credit for their platform and sorry, it's been too long to give you a refund. Really!?

Reviews (30)

Rating

Timeframe

Other

Thumbnail of user mcdanielh
Texas
2 reviews
6 helpful votes
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September 30th, 2024

I located this business via Google search to purchase the new 2023 tax software for $40. The business failed to send the activation code. The business sold a USED copy of the HR Block software instead of a new software package as I had purchased. They have failed to respond to any email or contacts from my credit card bank and the BBB contacts. After over two or more months, BBB advised that they failed to contact them to respond to the inquiry and BBB was closing the issue as unresolved since they failed to respond. Seven months later, I receive a letter from the BBB with a resolution of a $40 credit for their platform and sorry, it's been too long to give you a refund. Really!?

Tip for consumers:
this company or person is not legit selling NEW products.

Products used:
I went to a big box store and bought the full software package off the shelf

Service
Value
Shipping
Returns
Quality
Thumbnail of user edwardl1143
Washington
1 review
2 helpful votes
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March 16th, 2024

Through the merchant's web site, I purchased H&R Block tax software from seller in January 2024. The full $40 was charged to my Mastercard. The seller emailed me a link to download the software directly from H&R Block but never provided me with a license / authorization code to activate the product. I gave them numerous opportunities to provide the proper license but they never did. Thus, I received nothing of value since the product could not be opened or used. In the end, I had to buy the same software from another vendor and never got a refund.

Tip for consumers:
Avoid this company at all cost!

Products used:
tax software

Service
Value
Shipping
Returns
Quality
Thumbnail of user lciof
California
2 reviews
2 helpful votes
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April 10th, 2022

The PC Connect Store Customer Protection Policy is very good. They are very aggressive at protecting their customers from fraudulent buyers & sellers: (for example - item/s not as described, defective items, late delivery/no delivery situations, etc). As a buyer, I've had to contact their customer service dept. They've always compensated me accordingly. Kudos to them for maintaining such a secure, stress-free marketplace.

Service
Shipping
Thumbnail of user howardn93
Iceland
1 review
1 helpful vote
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April 4th, 2023

It was simple to locate information, place an order, and receive the computer. The delivery was quick. There are clear instructions for activating the programmes.
Until now, the PC appears to be in good working order. I appreciate how quickly you responded to the support email I submitted.
A large range of products is also available at reasonable pricing.

Thumbnail of user stevene841
Argentina
1 review
1 helpful vote
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April 9th, 2023

The computer you sent is very well wrapped. To acquire the merchandise, I contacted your staff via chat. And they were quite helpful. I am very pleased. Thank you kindly. Trew live-chat was quite helpful. He assisted me in selecting an appropriate arrangement. I placed the order at 2:30 p.m. on Friday, and it arrived at my door by Monday lunchtime. Thanks

Thumbnail of user ellish45
Illinois
2 reviews
6 helpful votes
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April 3rd, 2023

The merchandise was delivered on the scheduled date (There was some delay because it was not in stock when I ordered it). They called me (pleasant, polite, and in English) to choose another pick-up location because the one I originally selected could not accept shipments that size.
Staff who are responsible and responsive. Fast delivery and high product quality.

Service
Value
Shipping
Returns
Quality
Thumbnail of user adamk1168
Austria
1 review
1 helpful vote
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April 4th, 2023

I was given an anticipated delivery date right away. I was notified that it would be delayed by four days (due to a weekend) and was given the option of selecting alternate products. Stayed with the initial order, which arrived a day after the estimated estimate. Throughout, I felt educated and included! The product is wonderful, and the package is effective, with minimal wasted space!

Thumbnail of user danao48
Illinois
1 review
7 helpful votes
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April 22nd, 2020

I bought Turbotax 2019 and it did not work. Turns out these guys purchase Turbotax with activation codes for up to five computers. They then sell the program to five different people with activation for one computer. However this year Turbotax has tightened up their security and every time you open the program it asks for you activation code again. And when you enter the code it says it has already been used the maximum times and will not open. I contacted the company with no response so I had my credit card company reverse the charges. A couple weeks later I get a letter from a collection agency demanding I pay. What a bunch of scammers!

Thumbnail of user robertz168
Pennsylvania
1 review
9 helpful votes
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December 31st, 2019

Purchased TurboTax 2019 Premier. Received the download link a day later. Installed it and could not activate it because of message saying the license number was invalid. Furthermore upon installation, the product was TurboTax Basic. Not what i ordered. And this is the number that was given within the body of the email. Called their phone number. All I could do was leave a message. Numerous emails sent with unprofessional responses. They claimed it was a problem with my computer. Ha! Never even offered a replacement download. Will never, ever do business with this company again.

Thumbnail of user javaida2
California
1 review
4 helpful votes
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August 9th, 2021
Verified purchase

1. The email domain they list is: the *******@email.com (is there such a domain: email.com?)
2. My order was cancelled for no reason.
3. The given phone number(s) never give any response: ALL FRAUD

Tip for consumers:
look for fraudulent email domain like: email.com or mail com

Products used:
windows 10 DVD

Service
Value
Thumbnail of user rg522
Illinois
1 review
3 helpful votes
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October 7th, 2022
Verified purchase

Cancelled order for no reason twice now. Received 3 different reasons from their *******@mail.com. I think they just stole my data (address/ phone/ email). Getting spammed. Glad that I used paypal and didn't share my credit card number. Did get the refund within hours of getting charged.

Service
Value
Shipping
Returns
Quality
Thumbnail of user maureenh73
California
1 review
6 helpful votes
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August 10th, 2018

I purchased Office 2016 on July 30th. The store was very responsive when I contacted them because I was having trouble installing it. They offered a full refund within five days. It is now 10 days later and still no refund. Not only that, I cannot get a reply to any of the 3 emails I sent requesting an update. It is as though they never existed.

Thumbnail of user rayanh19
Illinois
1 review
1 helpful vote
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April 7th, 2023

I got a great deal on my screen, a very reasonable and low price for a high-quality budget screen. The ETA was for two working days; because I purchased it on Thursday, it would also take me the weekend, for a total of four days. The screen arrived the following morning! Excellent service and prompt delivery.
And they even call me as a courtesy to discuss anything regarding the packaging of one of the things I ordered. It's a minor detail, but in my perspective, it's a bonus!

Tip for consumers:
its very helpful.

Products used:
Pc connectc

Service
Value
Shipping
Returns
Quality
Thumbnail of user allenk210
Germany
1 review
1 helpful vote
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April 3rd, 2023

The Pc Connect store has excellent prices and service. Extremely good experience, staff understands everything about the hardware in store (think they're nerds too), reasonable prices. I exclusively shop here for HW since I know what I'm getting and it's only the best. Thanks

Thumbnail of user benniel35
Greece
1 review
1 helpful vote
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April 8th, 2023

They sold me a bespoke PC. The quoted build time was 6-7 days, yet the setup was finished and shipped to me in three days. The computer arrived in a robust, well-packaged box, with all instructions, manuals, and extra parts neatly contained in an attached bag.Thanks

Thumbnail of user benb167
Pennsylvania
1 review
1 helpful vote
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March 30th, 2018

I was reluctant to order from a third party site I had never heard of but the price lured me in. I ordered the 2017 Deluxe for $14, which the next best price I could find was $25. I forgot that I had cashed in a retirement that would require me to use the Premier edition. I used contact form on website to inquire about a refund and was given the refund within minutes!

Thumbnail of user rickg82
Minnesota
1 review
5 helpful votes
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April 7th, 2018

Keeps offering free software with purchase, specifically Quicken accounting software free with tax software. No option or coupons after going round and round. I emailed last week and never received a reply, the pop up offer changed in presentation the next week but still fails to work. Was about to buy, but NOT. Hate fake promises.

Thumbnail of user ralphb542
Australia
1 review
1 helpful vote
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April 4th, 2023

I obtained a discount on the TurboTax programme that I use every year. It downloaded and installed quickly and easily on my iMac. The directions were straightforward. My return has already been submitted to TurboTax.

Thumbnail of user kennethc1204
Austria
1 review
1 helpful vote
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April 6th, 2023

I purchased a PCIE m.2 SSD from this site. Reasonable pricing and lightning-fast shipping (ordered Friday, delivered Saturday!) I was also able to pay through ViaBill, which allowed me to divide the payment into ten payments, which I appreciated. Thanks

Thumbnail of user ronaldr1194
Argentina
1 review
1 helpful vote
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April 3rd, 2023

I bought a NZXT C-650W 80+Gold power supply. I was assured it will come in 5 days. I was pleasantly surprised to learn that it will arrive sooner the next day. I always get my computer parts from here.
Everything went swimmingly. This was my second purchase, and everything went off without a hitch. I would suggest it and would buy it again.

Thumbnail of user hongx8
Pennsylvania
1 review
1 helpful vote
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March 19th, 2023

Ordered some turbotax and waited for the code for a day. It turned out they just cancelled my order for no reason. I am 100% sure that i confirmed what ever they needed for the order. This is a scam. I think they took my information for something esle. Be careful!

Thumbnail of user joelm74
New York
2 reviews
29 helpful votes
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March 22nd, 2018

Today I purchased the TurbTax Deluxe 2017 software download from The PC Connect Store. I placed my order online and within an hour I received an email with the link to download the software. It was straightforward. The software went right to my download folder. I opened it up and was able to install it on my computer with no problem. I have a Mac so I can't speak for PC users but with Macs downloading and installing software is very straightforward. I started the program and I was able to updated the program just like every other TurbTax I've ever used.

The price was unbeatable. It was $13.00 were as normally I pay around $40.00 for the program.

Thumbnail of user mehaka8
Pakistan
1 review
1 helpful vote
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April 16th, 2022

Almost everything in my room is from ThePCConnectStore great company all the packages Come on time. Excellent service thank you. I Ordered a Digital Media Receiver - a very Very good service thank you.

Service
Value
Shipping
Returns
Quality
Thumbnail of user maurap20
Florida
1 review
1 helpful vote
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March 7th, 2023

Just installed TurboTax Premier 2022. Excellent experience; product activatation code arrived in 4 hours of order placement. I would definately order from PC Connect Store. Great price

Thumbnail of user rykerp4
North Carolina
1 review
1 helpful vote
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April 10th, 2022

I brought Stereo Headphone Gaming Headset from The PC Connect Store. I placed my order online and within 24 hours I received the product. Thanks to The PC Connect Store.

Service
Value
Quality

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