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The PC Connect Store has a rating of 2.0 stars from 30 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The PC Connect Store most frequently mention credit card problems. The PC Connect Store ranks 189th among Computer sites.
The PC Connect Store Customer Protection Policy is very good. They are very aggressive at protecting their customers from fraudulent buyers & sellers: (for example - item/s not as described, defective items, late delivery/no delivery situations, etc). As a buyer, I've had to contact their customer service dept. They've always compensated me accordingly. Kudos to them for maintaining such a secure, stress-free marketplace.
I located this business via Google search to purchase the new 2023 tax software for $40. The business failed to send the activation code. The business sold a USED copy of the HR Block software instead of a new software package as I had purchased. They have failed to respond to any email or contacts from my credit card bank and the BBB contacts. After over two or more months, BBB advised that they failed to contact them to respond to the inquiry and BBB was closing the issue as unresolved since they failed to respond. Seven months later, I receive a letter from the BBB with a resolution of a $40 credit for their platform and sorry, it's been too long to give you a refund. Really!?
I piad over $70 for the home and business turbotax, they shipped an useless flashdrive with no license code. I asked numerous the license code, they don't provide me. Finally they ask me to return the flash drive a restocking fee. That is ridiculus. No license software, it is piece of sh**t, not usable at all.
I tried to buy a mmo mouse from them because they were advertising it online. Checked out paid for it, downloaded the app to track it. Never sent me a tracking number instead refunded my money and didnt tell me if my order was cancelled and now idk if its still on order or if Im gonna have to find it somewhere else. JUST A WASTE OF TIME!
They do not have anyone there to speak with customer everything is online; Only for CREDIT CARD Questions,
So that tells me customer is not there goal only profit witch is fine if it is backed up with customer service,
Everyone thinks that because they are a tech company that gives them the excuse not to have customer service.
WRONG...
Digital download for TurboTax Premier 2022, Key Code was inoperative and when was factchecked by TurboTax support team the key code was inactive, no resolution through The Pc Connect Store website, thanks to PayPal for resolving the issue.
Don't waist your money or time with The Pc Connect Store.
Did not complete an order and they sent two spam text messages. They just lost the sale. Don't spam people!
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