ThePromGirls

Tonight, I tried to order a dress for my daughter from this site. Each time I tried to send it through, it came back with a failure code and told me to try it again. Now I have received 4 emails that have 4 orders for the same dress.

If no one contacts me as of tomorrow afternoon, I will be directing my credit card to immediately stop payment and contact fraud management at my credit card company. I had read some poor reviews and some good reviews for your company. As of now, I am adding my poor review to list. I run my own business, and I would not be in business today if my online payment system was this bad.

Stay tuned. I will update this review in the coming days based on the response from thepromgirls

ATTENTION! Plz do not order from thepromgirls.com they are one of the worst companies I have ordered from. They sent me a size that was nowhere near the size I ordered, the dress couldn't even go over my hips. The beading and jewels started falling apart as soon as I opened the package. I have contacted their customer service department but they are refusing to give me a refund instead they want to only give me back 10% of my money when I spent $200 on this dress!

HORRIBLE customer service. I ordered a dress in black, and when it came, it was not black, but purple. My mom sent them an email with attached pictures of the dress, and sent it to them to let them know that they had sent us the wrong color. Instead of admitting they were wrong and trying to make it right, they rudely replied back that the picture showed the dress in 'dark grape', which clearly in the picure it is black. She replied back to them and showed them that the word black was in the name of the dress, to which they replied back by saying "Just because black is in the name, doesn't mean it will be black. We can name it whatever we want." After spending over $200, you'd think that they'd at least try to do something to fix it. But nope, they were rude instead. We will never be ordering from here again and will be sure to spread the word. Do not order from here.

My daughter ordered her prom dress from them. The picture and description showed beautiful Swarovski crystal beading. When it came it was dollar store craft beads that I would use for a kindergarten project. The dress color was wrong, it was supposed to be a mint green fade and it was a solid sky blue. I knew after searching more than just their website reviews we would never get our money back or get the correct dress. Luckily we have a bridal fabric shop near us and I have a wonderful friend who is a miracle worker seamstress. After spending another $128 dollars on crystal beading and hours of my girlfriend precious time we had a beautiful dress. DO NOT ORDER FROM THIS COMPANY IF YOU WANT YOUR DREAM DRESS! YOU WILL NOT RECEIVE WHAT YOU ORDERED!

I have ordered my dress and it's still saying processing I need my dress by Saturday March 28 and I have a feeling it won't be here in time I'm getting real frustrated