The Rotten Fruit Box
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The Rotten Fruit Box

How would you rate The Rotten Fruit Box?
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Ireland
1 review
1 helpful vote
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I love the idea and waited and waited for arrival of the box. It never arrived, no emails, no communication about ETA or delivery delays. When I asked for a refund they replied with a slightly unprofessional tone. Could be better service, would buy if I saw it in a shop.

Date of experience: August 6, 2020
Tony F. The Rotten Fruit Box Rep
over a year old

Hi John!
I am sorry to hear that it looks like your box got lost. It has certainly been one of the side effects of the Coronavirus lockdowns. We have been fortunate that is has been very rare. We do send out several email to our customers after purchase and when you reached out saying your box hadn´t arrived we immediately offered to expedite another box. Unfortunately, you didn´t accept this offer and asked for a refund which we submitted. Your suggestion that we refund your box and still send out snacks was not something we could have done. Thank you

Ireland
1 review
0 helpful votes
Follow Heather G.
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I have ordered twice now from the Rotten Fruit Box and really happy with the products and service, so will continue to order. I initially ordered out of curiosity and that it is hard to get ripe seasonal fruit where I live. I hate that beautiful fruits are left to rot that I wish I was eating also I wanted to have healthier snacks available. So far I have loved trying out the various fruits and adding them to our breakfasts, desserts, salads, treats and snacks. A little goes a very long way and you can taste the superior flavour. I also love the crunchy texture that some of the bigger fruits like peaches and pineapple have as it makes a healthy substitute for crisp cravings. Glad they use compostable packaging and always feel like it is Christmas when I et a box in the post:-)

Date of experience: July 3, 2020
Belgium
1 review
0 helpful votes
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Loved the snacks I received! They were all super tasty and this company helps reduce food waste! Will probably buy a gift subscription for friend, with kids especially, as I can't imagine a better substitute for the junk food type snacks kids often eat, than these shelf stable, complete, all natural, tasty bits! I also love the surprise factor of the seasonal box (There are other, more customizable options). My only complaint is that the pouches are pretty small, but they are making them compostable now, so that's a plus!

Date of experience: July 2, 2020
GB
1 review
1 helpful vote
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How lovely to have this fruit on my cereals every morning not only does it taste good but also has the smell of the fresh fruit it also is good for snacking on.
I will certainly be recommending this to friends and family and will certainly be purchasing again

Date of experience: July 9, 2020
Kentucky
1 review
0 helpful votes
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Amazing Quality!
June 27, 2020

I love the Rotten Fruit Box! I got the mixed berry and the pineapple and it was all amazing. I instantly ordered another box of the pineapple. The flavor is so rich and the consistency is perfect. They are the perfect snack!
I don't know if it was because of COVID-19 or the company, but my only issue was the prolonged shipping.

Date of experience: June 27, 2020
Texas
1 review
0 helpful votes
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Great fruit!
June 29, 2020

I've ordered many fruits with them, I only wish the price was lower. They're yummy! I haven't had any problems with them. Shipping does take a bit longer, but that doesn't bother me.

Date of experience: June 29, 2020
Australia
1 review
1 helpful vote
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Gave them a try - pretty disappointing. Then got charged AGAIN for another box. Nowhere can I remember signing up for a subscription model. Absolute crooks

Date of experience: February 7, 2020
Tony F. The Rotten Fruit Box Rep
over a year old

Hi Tindal!

I am sorry to hear you didn´t enjoy our snacks. As far as the adjective you used to describe us, that is fairly unfair: All our boxes are available for one-time orders with the exception of the "Build Your Own Box". That box is subscription-based. We do however believe that information is clearly stated on the website, and we also ask that you choose the delivery interval (every one month or every two months). We also have this information stated during the checkout process.

In order to avoid any unnecessary changes and confusion, we also take the time to send out an email about 3 or 4 days before your subscription renews. This gives our customers the chance of canceling the subscription, pausing, or even skipping a box. You can also change the delivery date or set your own delivery interval.

All this being said, should an unwanted order be placed, all you have to do is contact us on Facebook, Instagram, or send us a quick email. Any of these and we will quickly refund the unwanted box and cancel your subscription.

I hope this information helped clarify any doubts you might have and we leave it up to you to reconsider the words in your review.

Thank you

Canada
32 reviews
102 helpful votes
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Mixed Feelings
November 11, 2018

I opted out of the subscription and ordered a single box to give this fruit a try. I liked the story and mission behind this company and who isn't looking for healthy snacks, right?

I decided to try a virety of the fruit so I ordered strawberries, raspberries, apples, bananas and peaches. The strawberries and peaches were recommended by other customers on the site so I made sure to include those in my choices.

It took about a month from when I ordered for it to arrive. That seemed fairly reasonable considering the site was warning about a 5 day shipping delay and a Canada Post strike although many others were complaining about shipping speed.

I was excited when my box arrived but that kinda dissipated when I started opening the pouches. I started with the peaches, when I opened the pouch it didn't smell like peaches but like some kind of tea and they tasted just like the smell. Rather dissapointing.

The bananas were the same but they do have a slight banana taste. A bunch of the banana slices were stuck together and they crumble when you try to separate them.

The apples were also disappointing in flavor. I like the shape more than the standard apple chip but they lack the flavour compared to other brands I've tried.

However the raspberries and strawberries are really quite delicious. The only problem with them is a lot if them got smashed in shipping, theres a lot of red powder in the pouches.

I'm not sure if I'll order again but if I do it will be a strictly berry order and I wouldn't go with the subscription. It's a nice treat but I'm not sure the cost and benefits are balancing.

Date of experience: November 8, 2018
Tony F. The Rotten Fruit Box Rep
over a year old

Hi Julie!
I am sorry to hear that your first experience with us wasn´t the best and we didn´t live up to your expectations. There was a Canada Post strike that impacted shipping times considerably for our Canadian customers. As far as the snacks you didn´t enjoy, send us a quick email and we will have them replaced for something else or for the same fruits, should you wish to try again. As you mentioned, they are some of our most highly rated fruits. Thank you

Australia
1 review
3 helpful votes
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Very slow shipping
January 9, 2020

Website advertises 4 to 5 days but the reality is over 2 weeks. Disappointing responses. My local grocery store started stocking freeze dried fruit for around half the price they retail it as as well, so look around before you buy. And many options are out of stock.

Date of experience: January 9, 2020
Tony F. The Rotten Fruit Box Rep
over a year old

Hi Asmoda!
I apologize if we didn´t communicate our shipping speeds correctly. At the time you ordered one of our boxes, due to overwhelming demand, we were talking about 4 to 5 days to ship orders out, and that was the notice on the website. However, the 4 to 5 days is the time it took us to send your box out. It did not include the actual transit time that varies depending on where you live. Two weeks is the normal time it might take a box to arrive. I am sorry if our website didn´t make that clear.

California
1 review
1 helpful vote
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PERFECT FRUIT
July 4, 2023

I recently had a fantastic experience with The Rotten Fruit Box. This amazing company sources fruit from local farms that would otherwise go to waste, freeze-dries it, and passes on the savings to customers like me. I was truly impressed by their mission and the quality of the items I purchased.

I decided to try their Bits and Pieces pouches, which turned out to be a great choice. Not only did they offer a variety of fruit, but some pouches even contained larger pieces, which was a pleasant surprise. What's even better is that these pouches were discounted!

While my main intention was to get their loquats, I couldn't resist exploring their other offerings. And let me tell you, the loquats did not disappoint! They were crunchy, light, and perfectly sweet—everything I had imagined. I even experimented by rehydrating a few loquats in my drink, and the flavor was even more delightful.

Despite the distance, the shipping was surprisingly fast considering it came all the way from Portugal. I placed my order on May 27,2023, and received it on June 7,2023. I couldn't be happier with my purchase and with the company as a whole. I'm already looking forward to my next order from The Rotten Fruit Box!

Date of experience: July 3, 2023
GB
1 review
1 helpful vote
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I am not going to lie to you, it has been about eighteen hours since The Rotten Fruit Box arrived and I have already eaten all of the freeze-dried pineapple. Like, I can not even described to you how good it was.
The box was wonderful - in fully biodegradable, compostable packaging and crammed to the brim with nutritious, healthy goodness. So good that I have already put an order in for my second box.

Date of experience: July 2, 2020
California
1 review
1 helpful vote
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Disgusting
February 23, 2020

I saw them on Facebook and liked their message, as well as a chance to try a variety of freeze dried fruits. When I finally received my box month later (with no tracking), all the fruits I received were disgusting! They had a definite chemically taste to them, covering up the actual fruit that they were. I ended up throwing away most of the product and canceling my subscription.

Date of experience: February 23, 2020
Tony F. The Rotten Fruit Box Rep
over a year old

Hi Vickie!

I am sorry to hear you were not a fan of our fruits. In any case, we are always available to exchange a snack should it not live up to our customer's expectation.

Thank you

Pennsylvania
1 review
0 helpful votes
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No box, no refund
May 26, 2020

I have written this company several time. I either get a snarky answer, or none at all. At this point I just want a refund. I am sure there is no box coming since it has been over 3 months since ordered.

Date of experience: May 26, 2020
Tony F. The Rotten Fruit Box Rep
over a year old

Hi Barbara,

I am sorry to hear your box got caught up in the Covid-19 lockdowns. The worldwide epidemic caught everyone by surprise: there were reduced flights and postal services were overrun with online orders from people staying at home. In light of this situation, and since it was impossible to predict delivery times (some orders were delayed a few days, a few, several weeks), we opted for a gradual refund policy and a total refund if a box got lost or didn´t show up.

I can assure you that all our customers received their boxes, or a full refund in a timely manner, for any box that was undelivered or delivered late because of Covid-19. While I am certain your order was handled in a similar manner, should for whatever reason that not be the case, all you need to do is send us a quick email.

Thank you

Louisiana
1 review
0 helpful votes
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I have recently found out about the rotten fruit company from my neighbor and decided to give it a try. It did take a while for the shipment given the situation (covid) but we're so happy with the fruit! My kiddo loves the strawberries the best, my favs are the apples! Always handy snack and we're supporting small private farmers. We'll definately be a returning customer!

Date of experience: July 2, 2020
GB
1 review
0 helpful votes
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I love the ethos of any company trying to reduce waste and help smaller farmers, who wouldn't. My two grandsons love the fruit and it's a great way for them to eat healthily. Tasty, healthy and helping the planet along with helping smaller farmers. I love it. The company are always helpful and friendly too.

Date of experience: June 30, 2020
Colorado
1 review
0 helpful votes
Follow Kirsten D.
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I placed an order for the mixed sampler because I wanted to use the fruit in my summer drinks. It works really great for that and they really do have a great product. Three months later, with no forewarning, I got an order confirmation for another box. I reached out because I didn't understand what was happening. They said I had sign up for a subscription. I don't remember doing that, but okay. They said they would cancel it for me. Then I got the shipping confirmation. I explained I still had plenty of product left and didn't need more, and they sent me a link for recipes. The point wasn't that I didn't know what to do with the stuff, the point was I didn't really need any more product.
I spent a half hour looking everywhere to cancel my subscription, but couldn't find it, so I wrote back asking they cancel my subscription and that I didn't want anymore shipments, and any further charges would be disputed with my credit card. That's when I got a super snarky response that they already said in the FIRST email they would cancel it for me. I thought they meant the shipment, but they meant the subscription.
If this is how they treat people confused by their process, vague communication, and surprise shipments, it can't be a well-run company. Buyer beware.

Date of experience: July 9, 2023
New Jersey
1 review
0 helpful votes
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Everything I have gotten from The Rotten Fruit Box Company has added a spark of flavor - White Onion - a crunch - dried Strawberry and warm smoothness - creamy watercress soup!

Date of experience: April 9, 2023
Spain
1 review
1 helpful vote
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Amazing fruit!
July 4, 2020

I'm in love with freeze dried fruit, and this guys make an excelent product! I find dried fruit soft and sticky and this frreze driwd fruit is crunchy and super tasty. You can use as snach, take it with yogur, add it to your milkshake, even to add color and taste to the salad! There are some sweeter fruits and some sour fruits, if you don't like all the flavours I recommend the custom set or even give it a try buying one or two bags. I'm a customer forever

Date of experience: July 2, 2020
Finland
1 review
1 helpful vote
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Great products
July 2, 2023

Great products, the freeze dried berries are my favourites. Nothing extra, no additives, pure berries and fruits.

Date of experience: July 2, 2023
Minnesota
2 reviews
0 helpful votes
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Bought the mixed box of 16 fruits. Loved every single one of them, signed up for monthly delivery. I've had three deliveries already and have enjoyed everything.

Date of experience: June 27, 2020

Overview

The company has garnered a mixed reputation among customers, with many praising the quality and flavor of its freeze-dried fruit products, which are often described as innovative and satisfying. Customers appreciate the health-conscious approach and environmentally friendly packaging. However, significant concerns arise regarding customer service, particularly issues related to order delays, unresponsive support, and difficulties with cancellations and refunds. While some customers have had positive experiences with timely deliveries and helpful service, a notable number express frustration over poor communication and perceived lack of accountability, indicating a need for improvement in customer relations.

This summary is generated by AI, based on text from customer reviews

service
14
value
13
shipping
13
returns
5
quality
13