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The Zebra

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Florida
2 reviews
1 helpful vote
Follow J L.
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I don't know if Steven will ever see this, but his service was phenomenal. He was patient with me in reviewing various options. Though I had a company in mind when I called, he still took the time to check for lower offers on my behalf. Very thorough and confident in explaining the policy coverage. In total, the call did take about an hour, but it didn't feel like it! (I only knew after ending the call.) It was a stressless process. Though he did have to put me on hold a couple of times, he'd check back at good intervals to keep me updated on the process. Added bonus, I got an amazing deal on car insurance! My current policy is about $100 less expensive than my previous.

Date of experience: August 11, 2021
The Zebra Review Team .. The Zebra Rep
over a year old

J L. - I'll be sure to pass along your kind words to Steven. We at The Zebra really appreciate the time you took to let us know how we did. Kind words like these mean the world to our team, and success stories like yours give us fresh motivation to serve. Our goal is to make shopping for insurance q uick and painless, and we're so glad that you had that experience with us. Please don't hesitate to reach out if we can be of further service. Have a great day! - Emma W

New Jersey
1 review
2 helpful votes
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Garbage
March 24, 2020

All the reviews they quoted me from Basic to Better to Best were garbage. Their BEST quote was more expensive than what I currently pay and was for less coverage.

A complete waste of time. Do not bother and definitely do not use this website to shop or buy any policies.

Date of experience: March 24, 2020
Michigan
1 review
2 helpful votes
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After Progressive raised my rates to an unaffordable amount, The Zebra gave me a quote that was a third the price. When I called to complete my purchase, the rate was $30 less than the quoted price, and I am happy to say that they've got a customer for life. Thank you so much for saving me money and providing the same, if not BETTER, insurance than Progressive. The negative reviews are more than likely people who failed to do research or have poor driving records. I'm more than happy with the switch! Thank you!

Date of experience: October 7, 2020
Arizona
5 reviews
7 helpful votes
Follow Dustin G.
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Last time I used this service I was connected to a decent rate with MetLife. The part they don't tell you upfront is that you're signing up a "self-service online account." I was never able to get service on my auto policy when I needed it and had to call a different number from my home insurance. When the website failed to work from my computer, I was left without access to my documents or account. MetLife raised my rates multiple times without any notification, until I quit completely and went to Mercury. Avoid this website for the things they don't tell you upfront.

Date of experience: July 19, 2020
Florida
2 reviews
1 helpful vote
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I filled out all the information requested and in the end I got a generic list of companies with no pricing information. Now I get the emails but need to do all the work myself in finding a company. I don't know if this is because I am in Florida, or what it the problem is.

Date of experience: February 20, 2023
Georgia
1 review
0 helpful votes
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New Auto Policy
February 1, 2024

Evin Takerian was the rep who walked mt thru the policy sign-up process. Professional, knowledgeable in completing the application process. Particulrly liked the docusign process and e-transmittal of ID cars.

Date of experience: January 30, 2024
Arizona
1 review
0 helpful votes
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Great Service
May 16, 2023

I had a great experience talking with my person. He helped me get the insurance that was affordable for me and my fiance. He talked me through what I did not understand and made sure I understood. I will definitely be staying with them for a long time.

Date of experience: May 16, 2023
Arizona
2 reviews
0 helpful votes
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What a mess
November 13, 2020

Wife's name spelled wrong, date of beginning my policy grossly in error. I think that the people who work there are only incompetent because the company cannot train their workers properly.

Date of experience: November 12, 2020
New York
1 review
1 helpful vote
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I tried this website because of the excellent reviews and some online commentary. Our premiums for auto insurance with our current insurer had shot up despite our excellent record and no claims, But even with all the discounts, lowest coverage and bundling of home and auto insurance the lowest quote was at least twice as much as my current insurance, and the second lowest was three times as high! Disappointing, and I wasted time filling up all the information. How did they get such high reviews? Are these genuine?

Date of experience: June 12, 2023
Michigan
1 review
0 helpful votes
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Experience with agent.
February 24, 2024

With this agent R.A. I felt like she was concerned about my issue and made me feel totally at ease. I got what I needed for car insurance and will definitely recommend her to family and friends.

Date of experience: February 23, 2024

Overview

The Zebra has a rating of 3.6 stars from 254 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The Zebra most frequently mention customer service, extra mile and full coverage. The Zebra ranks 2nd among Car Insurance sites.

service
78
value
77
shipping
8
returns
5
quality
68
This company responds to reviews on average within 2 days