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The Zebra

How would you rate The Zebra?
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Wisconsin
1 review
0 helpful votes
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Above and beyond
December 29, 2020

My agent worked with me through many different aspects of the process to a very desirable conclusion and I am most grateful for her persistence and commitment in successfully obtaining a fair and affordable combined auto and renters Insurance policy.

Date of experience: December 29, 2020
Florida
2 reviews
1 helpful vote
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I don't know if Steven will ever see this, but his service was phenomenal. He was patient with me in reviewing various options. Though I had a company in mind when I called, he still took the time to check for lower offers on my behalf. Very thorough and confident in explaining the policy coverage. In total, the call did take about an hour, but it didn't feel like it! (I only knew after ending the call.) It was a stressless process. Though he did have to put me on hold a couple of times, he'd check back at good intervals to keep me updated on the process. Added bonus, I got an amazing deal on car insurance! My current policy is about $100 less expensive than my previous.

Date of experience: August 11, 2021
The Zebra Review Team .. The Zebra Rep
over a year old

J L. - I'll be sure to pass along your kind words to Steven. We at The Zebra really appreciate the time you took to let us know how we did. Kind words like these mean the world to our team, and success stories like yours give us fresh motivation to serve. Our goal is to make shopping for insurance q uick and painless, and we're so glad that you had that experience with us. Please don't hesitate to reach out if we can be of further service. Have a great day! - Emma W

Michigan
1 review
0 helpful votes
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Experience with agent.
February 24, 2024

With this agent R.A. I felt like she was concerned about my issue and made me feel totally at ease. I got what I needed for car insurance and will definitely recommend her to family and friends.

Date of experience: February 23, 2024
Arizona
1 review
0 helpful votes
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Easy process
February 8, 2023

Hunter took the time to explain the coverages and the differences between them. I not only got more coverage on my home and cars, but also saved $2000 per year over the well known company that I had been with for 20 years.

Date of experience: February 8, 2023
Texas
1 review
1 helpful vote
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Thank you Lisa
February 2, 2022

Lisa was incredibly helpful after having a horrible experience with an insurance company I had been a customer of for over 15 years. The process was quick, painless, and saving me lots of money as my monthly payment was cut in half! Lisa was very informative and explained everything clearly.

Date of experience: February 2, 2022
The Zebra Review Team .. The Zebra Rep
over a year old

Amanda - We are SO glad you found success with our service. Monthly payment cut in half? That is something to celebrate. You can't see us, but we're doing a happy dance on your behalf from behind the screen. Thank you for letting us know about your experience, and we look forward to serving you again in the future. - Emma W.

Michigan
1 review
2 helpful votes
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After Progressive raised my rates to an unaffordable amount, The Zebra gave me a quote that was a third the price. When I called to complete my purchase, the rate was $30 less than the quoted price, and I am happy to say that they've got a customer for life. Thank you so much for saving me money and providing the same, if not BETTER, insurance than Progressive. The negative reviews are more than likely people who failed to do research or have poor driving records. I'm more than happy with the switch! Thank you!

Date of experience: October 7, 2020
Arizona
5 reviews
7 helpful votes
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Last time I used this service I was connected to a decent rate with MetLife. The part they don't tell you upfront is that you're signing up a "self-service online account." I was never able to get service on my auto policy when I needed it and had to call a different number from my home insurance. When the website failed to work from my computer, I was left without access to my documents or account. MetLife raised my rates multiple times without any notification, until I quit completely and went to Mercury. Avoid this website for the things they don't tell you upfront.

Date of experience: July 19, 2020
Florida
2 reviews
1 helpful vote
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I filled out all the information requested and in the end I got a generic list of companies with no pricing information. Now I get the emails but need to do all the work myself in finding a company. I don't know if this is because I am in Florida, or what it the problem is.

Date of experience: February 20, 2023
Georgia
1 review
0 helpful votes
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New Auto Policy
February 1, 2024

Evin Takerian was the rep who walked mt thru the policy sign-up process. Professional, knowledgeable in completing the application process. Particulrly liked the docusign process and e-transmittal of ID cars.

Date of experience: January 30, 2024
Missouri
1 review
0 helpful votes
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I would recommend***
August 8, 2023

It took a few phone calls and questions Eventually things got done. Ask for your discounts, they will offer it voluntarily.

Date of experience: August 6, 2023
The Zebra Review Team .. The Zebra Rep
over a year old

Thank you, Whynot, for taking the time to leave a review. Smart consumers compare and we're so glad you were able to compare rates with The Zebra.

Overview

The Zebra has a rating of 3.6 stars from 254 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The Zebra most frequently mention customer service, extra mile and full coverage. The Zebra ranks 2nd among Car Insurance sites.

service
78
value
77
shipping
8
returns
5
quality
68
This company responds to reviews on average within 2 days