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Third Eye Transcend has a rating of 3.6 stars from 65 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Third Eye Transcend most frequently mention customer service. Third Eye Transcend ranks 14th among Personalized Jewelry sites.
I need to rectify this review. A few months after I wrote this review, one of my neighbors gave me my order. They had gotten in their mailbox by mistake. Honestly, I have to say that I was embarrassed to post it after a few months. My sincerest apologies to the company for any bad business that I may have caused them already lost sales. I'm changing my review to five stars. And by the way it's a superior product and I love the things that I received. And I will order again!
I have been trying to get ahold of them with no success. My order was wrong. I've been requesting a refund or I'd be just as happy if they would ship the correct bracelet. Terribly Disappointed, all it would have taken is a response.
Found this site because it advertised on my Facebook page. Liking the look of the bracelets and wanting them as presents I bought some. The packaging was not the best for gifts (just in little plastic packets without a card detailing the purpose of the stones). A week or so later, a different site popped up selling the exact same things for less! But my real issue is that the two websites offered different explanations for what the stones are meant to do? Tried to get an answer from Third Eye about this but they stopped responding to me.
The silver color lotus had a black material on it. After I couldn't restore the color with washing, I had many emails back and forth. After many assurances that this was normal or I may have damaged it with cleaning, I threatened to post bad reviews and call Paypal. They then refunded me 25%, which was very fair. The rest of the bracelet is very pretty.
Thansk for your review, Lynn!
The website said to expect a delivery date of anything from 5-25 days. After 25 days, I wrote their customer service number to ask why my order was delayed and the tracking information suggested that the order was still in China. Not receiving a reply, I resent the email again. No reply. I resent it again after 35 days. I am not accusing anyone of anything and am willing to be patient in the circumstances, but customer service would be appreciated. Surely it should be possible to find out where my order is, why it is still in China and when it might arrive.
Hey Constant,
Thanks for shopping with us!
We take pride in answering all customer service requests, and we truly apologize if you didn't receive a response from us. Some email inboxes have filters in place that automatically block some emails, and it is possible that our responses went into your Spam folder and you never saw them.
If you still have questions, please reach out to us again and we would love to assists you. You can also send us a message through Facebook if you prefer to use that instead of email :)
I saw a t-shirt Psychedlic research volunteer on FB, for $15.95. OK, I buy it, then a month later they charge my acct. $13.95 monthly membership fee. Yes, as I looked back, in the TEENY TINY box one has check on Terms for every purchase nowadays, there is the membership thing, but it's as if they are HIDING that detail, not making it clear. Yes, they cancelled my membership, but didn't refund the "fee", for which I had no service. Bad business in my book, how about yours?.
Tip for consumers:
Read the small print, realize you're signing for a permanent $15.95 monthly membership
Products used:
t-shirt,
Cannot get any information and they will not refund. They keep sending notices with a tracking number which is indecipherable (in Chinese) now they send me a new tracking number that shows 70 days in transit.
Please don't buy from this company. I emailed them that it had been over 2 and half months and still nothing. They gave me the run around and now it's been over three months and I just given up. They won't get my money again. Sad for them since my family loves to buy stones but I told them buy from any other company but Thirdeye. Everytime I emailed them, I was told to call the us postal service. I just paired you over 80 dollars for merchandise now I have go searching for the merchandise I bought from you! I just gave up. I don't recommend this company. They don't take responsibility for what they are doing wrong. This is my opinion.
Tip for consumers:
Don’t buy from this company.
Products used:
Never got the product
Hello Yaqueline,
Thanks for shopping with us!
We are sorry to hear you feel this way. I'd like to remind you once again that your tracking number clearly shows your package was successfully delivered at the address that you provided us with. In addition, when we contacted USPS, they also confirmed with us that they delivered your package successfully.
We did all we could from our end as the shipped to contact USPS, and they confirmed with us that the package was successfully delivered. We didn't "just tell you to call the postal service", we simply asked you if you had time to also call USPS as the receiver to see if there's anything they can do for you. This was simply one of our many suggestions and ways we tried to help you, it wasn't our only course of action.
We are saddened to see that you chose to represent us in this light, however we will continue to provide excellent customer service to all of our customers and to continue assisting with any issues that may arise. After all, we have almost 5,000 happy customers so far! :)
Have a great day!
I have been getting the run around for months with this company. First they claimed it was lost in the mail then they claimed the reason for not receiving my braclet was due to the Coronavirus! And now no answering at all. IThey took my money and I never received a thing.
Hey April,
Thanks for shopping with us!
We answer all customer service emails within 48 hours, so it is not correct that we are "not answering at all". At times, we simply have more emails so it takes us a little longer to reply.
Logistics worldwide have experienced delays due to COVID-19, and it has impacted many companies globally. Logistics chains have been slowed down and closed due to lack of flights and shipping options due to COVID-19.
Thank you!
Do Not Order Anything from this Company without reading all the Fine Print about shipping and returns and as well as the terms and conditions on their website.
I ordered on January 31st and STILL have yet to receive my order. Beware that your order is NOT guaranteed even with tracking which means that if you don't receive it they will not refund your money. I had to go through so much red tape with this company and they refused to cancel my order or refund my money. Currently working with PayPal disputes for an appeal. A real disappointment that I had to deal with this frustration to this extent and the Corona ordeal is NOT the justification of delay considering I should have received my order way before this made headlines. Order your crystals from your LOCAL small business on ETSY. Namaste
Took my money but never received my order...
6 weeks and I am being told that the item is still in transit.
Asked for a refund and now none of the emails are going through, what a surprise!
Hey Karen,
Thanks for shopping with us!
We have been experiencing delays with shipping due to COVID-19, which we are very open about - we updated our website as soon as we started experiencing delays. At 6 weeks, your item is in fact still in transit because our new shipping time is now approximately 2 months.
As for the email, it is not possible that your email didn't go through. Our customer support email always works, it has never been shut down or closed in any way to cause that issue. We answer all emails within 48 hours.
Please send us an email and we will process your refund!
Thanks
My first purchase from Thirdeye was a birthday gift for my mother, when I saw the beauty of gemstones, I was amazed and decided to buy for myself Amazonite and Sandalwood Mala, I really enjoy it! The shipping was quicker than I expected. Now, I am waiting for some Wrap bracelets, they will be perfect for summer days!
I was not aware of the repeated sub model by this vendor. I get it's on your site but the targeted ad from IG was misleading as the real point of entry of this business model is a reoccurring subscription and not the merchandize. That should be the primary call to action not this bait and switch. Also, their FAQ portal with the option to cancel membership is reporting the error" UNDER MAINTENANCE - CHECK BACK SOON" which also a sign of shoddy management and maintenance. I will never purchase another item from them as this model eroded any trust I have in them and I will tell everyone I know.
Tip for consumers:
There are plenty of competitors in this space that offer similar or better quality products without the questionable subscription model.
Products used:
Shirts
Their service was good and incredible. I am so impressed with the malas they have. If you guys are looking for something fancy yet affordable gift I suggest this store for you.
Products used:
Mala
I ordered a bracelet a month ago and keep getting a auto generated response that it takes time and is in transit. I have a case opened with pay pal for reimbursement.
Hey Jill,
Thanks for shopping with us!
We are currently experiencing delays due to COVID-19, and we are very honest about this on our website. If you read the FAQ Page or Shipping Page, you would have seen that our shipping time is now longer than a month. In fact, it is now closer to 2-3 months.
It is unfair to leave us a bad review simply because it didn't arrive in a month, when we never claimed it would.
Thanks!
Gorgeous bracelets! I received all of the items I ordered, and I can say that my emails were all answered quickly and customer service was great. Thank you!
This is the third item I've purchased, very satisfied with the quality of the items, and with customer service received. Will buy from this company again!
I have ordered a number of times fro 3rd eye transcend. I have been really happy with my purchases which is why I am a repeat customer. One was a present for a friend and she loves it
I ordered a bracelet from this website from an ad on facebook. I was drawn by the pretty photos and all the reviews. I found out that the reviews are COMPLETELY FAKE and taken from other places. They are ripping off other websites and COMPLETELY SCAMMING PEOPLE. They never provided me with a tracking number, and I never received anything! I'm out $60 and left with nothing. Stay away!
Tip for consumers:
Stay away!!!
I was initially frustrated that it took more than 6 weeks to receive my bracelet. They kept assuring me that it would come, just slow due to Covid-19. I did receive it, as promised.
Thanks for your review, Lynn!
I love how the bracelet wraps just right on my wrist. They are very lovely. I will buy more from this seller.
I am very pleased with this purchase. I'm so glad I was able to get one. You will not be disappointed.
Love my products from Third Eye Transcend. My last package did take longer than usual but they explained that the delays were due to COVID-19, and in the end I received everything as promised
I have been buying from Third Eye Transcend for years and have always been extremely happy with all the Malas I've bought from them, I would heartily recommend them. X
Be careful! When you order you become a member at 18 dollars a month. All automatically. Bad practices.
I am very very happy with my purchase. It took a little long but it Worth the wait. Seller is helpful. Thanks!
Amazing products and I love that they're all made with crystals! Lots of variety, I feel like I have Malas to wear for any occasion
Gain trust and grow your business with customer reviews.
Hello Lou,
Thanks for your comment!
We stand behind our authentic natural stone products, and all of our explanations are based on well known properties of each stone.
Unfortunately, we cannot control what other websites do, and what usually happens is that stores like ours get copied and the copycat website will then make changes, like changing the explanations of the meaning of each stone. This is what you experienced with the other website that popped up for you, they copied our products and changed the description to a different meaning to set themselves apart from us.