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Third Eye Transcend has a rating of 3.6 stars from 65 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Third Eye Transcend most frequently mention customer service. Third Eye Transcend ranks 14th among Personalized Jewelry sites.
I need to rectify this review. A few months after I wrote this review, one of my neighbors gave me my order. They had gotten in their mailbox by mistake. Honestly, I have to say that I was embarrassed to post it after a few months. My sincerest apologies to the company for any bad business that I may have caused them already lost sales. I'm changing my review to five stars. And by the way it's a superior product and I love the things that I received. And I will order again!
I have been trying to get ahold of them with no success. My order was wrong. I've been requesting a refund or I'd be just as happy if they would ship the correct bracelet. Terribly Disappointed, all it would have taken is a response.
I love my bracelets they are beautiful and I wear them all the time. I have purchased 4 bracelets and I love them.
I am very impressed and satisfied with my order. Customer service kept on updating me with my purchase. Well-made products. Kudos!
Tip for consumers:
Proudly recommended.
Products used:
Bracelets and Necklace
The good:
The mala is pretty and looks the same as advertised. It's pretty taught so it will be hard to separate beads from each other when meditating because there's no slack that would more easily facilitate grabbing each bead. I've purchased malas that were easier to handle. 3 stars for the product.
The bad:
USPS marked my package as delivered, but I didn't receive it. I contacted Third Eye Transcend's customer service, and they 'helped' by looking up the tracking status (which wasn't helpful since I could do that myself) and I went rounds with for a couple of weeks about getting a replacement or a refund. In the end, this company was adamantly unwilling to replace or refund the item. I felt almost as if they thought I was lying about not receiving the item and therefore felt compelled to stand their ground. They eventually, they ghosted me. Fortunately, USPS finally delivered my package, albeit 3 weeks after they marked it as delivered -- boo USPS.
Through my communication with Third Eye Transcend, what I found was that they will fight to protect their bottom line and they don't seem to care if their customer gets shafted in the process. That they call their business Third Eye 'Transcend' is a joke. They didn't transcend in my case: They were fine with letting me assume the potential loss for the item. They sell products supporting a harmony and peace and yet the way they run their business supports disproportion and consternation.
Please be aware that this company will refuse to refund or replace merchandise that you don't physically receive. They will argue that the carrier shows a delivered status, and that it's YOUR responsibility to work with the carrier to locate the package. They don't send their packages insured or require signature upon delivery, so if your stuff truly gets lost, tough for you. The situation ended up resolving since USPS finally delivered my package, but had they not, I'd be out the item and the money. I'm done with this company. 1 star.
A note for Third Eye Transcend: Your business model should include a margin for losses. You should be prepared to deal with occasional lost packages without passing the loss on to your customers.
Tip for consumers:
Consider your purchase from this company as non-refundable
Products used:
Mala (string of beads)
Just received my mala and it was worth every penny. The natural stones were of wonderful color! I feel the positive energy just wearing it.
Tip for consumers:
Great product. Great service.
Products used:
Flourite detoxifying wrap bracelet
My wrap bracelet is amazing.
I receive compliments all the time.
My wait was fair. And I will definitely purchase in the future again!
Shipping was fast and secure! Product arrive in top shape! Love the item love the company. Kudos team!
I received my order and it is just beautiful. Both bracelets I ordered are made of natural stones, and are easy and comfortable to wear.
I'm happy I decided to give these stones a chance, I'm very happy with my purchase. Great item to have!
Got a pair of bracelets for my girl and Dang! She loved it. Will be ordering new ones soon! Just love them!
I really love the bracelets! Soo sleek and awesome! Will be keeping an eye for new arrivals! Hopefully they would arrive soon.
Very happy my order received finally and all separately posted out got scarred me these days so many amazing online shops trying to scum people.
I ordered 4 bracelet and received my order but inside only one bracelet! Why would they send only one item? Postage was from Hongkong and other 3 bracelet would come separate postage? Why would they do that, dont understand and no email saying that they sent to me one bracelet! I emailed to them and no reply still till today i m worried that hope i m not scummed!
Will update my post soon
Cheap item, most likely made in China and not as presented on website. Don't be fooled or disappointed!
I'm not sure what all these bad reviews are talking about, but I've always received all of my stuff from Third Eye Transcend and on time.
I ordered the Fluorite Detoxifying Wrap Bracelet and it was wonderful. I get many compliments from it. I'll keep ordering from ths site!
Products used:
Fluorite Detoxifying Wrap Bracelet
Love the bracelets. I constantly get compliments by my officemates.The colors are vibrant and I'm excited just wearing it.
Products used:
Natural Purple Jasper Lotus Mala
Gain trust and grow your business with customer reviews.
Hey Sharon,
Thanks for shopping with us!
We actually carry most of our inventory in the U.S., and only sell high quality items that we stand behind. It's possible that some items are damaged during shipping, and once they arrive they are not up to standard due to damage.
However, whatever the reason is, we completely understand if you are not satisfied with your purchase! We have a full money back guarantee - if you don't like it, just send it back to us and we will give you a full refund, no questions asked. Please send us an email and we would be happy to take care of it for you.