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Awful experience! I ordered 3 pair of shoes, two did not fit, one was defective. I returned them the next day and was charged $2 each as a "restocking fee". I never got a refund so I checked the site. I was issued a store credit, not a refund. When I contacted support, after MUCH searching and run around to do so, I was told "I see that your return was refunded as thredUP credits because whoever created the return, selected thredUP credits as the preferred refund method." So, they decided but they will do me the "FAVOR" of an exception, however, I have to wait for an email from them to proceed since they are saying that I chose a refund, even though they just said that they did... This has been over a week ago so I went through the process of contacting them again and was told that I had to keep waiting to hear from them. Oh, and I wont be refunded for shipping, that will be deducted, so its cost me around $15 to try on some shoes, one defective pair. Im sure they will be relisting the defective pair as well so as to sell to another sucker, assuming I ever do get the email.
UPDATE: I mailed them back on the 9th. Its now the 18th and they say they have not received them. They are VERY rude and dismissive when you try to ask about anything.

I had the opportunity to shop with this site last year, I've gotten some very nice pieces for my closet. I have had an issue with filtering. I purchased three pieces not appropriately assigned to the right category. Two I was able to gift to a younger person.The third piece I still have because I know no one that tall and heavy. More recently, I've been unable to re-establish my account and support has been able to resolve the issue. I don't want to have to signup with a new email.

Great company. Honest and very functional. I would ( and have) recommend it! Buying is a pleasure, selling is a luxury. They are worth trying! I buy items (some with tags) from this site for lovely gifts even!