Stay away! We went to our concert and were turned away because they lost power. Later the venue put the show on anyway. TicketNetwork.com give money back if the show is cancelled and no reschedule so they told us that since it wasn't technically "cancelled" we were out of luck. They then referred us to who they got tickets from or back to the venue. If this is the case I could have gotten them myself from the 3rd party... or my tickets would have been covered had i gotten them from the venue. THERE IS NO REASON TO PURCHASE FROM THIS COMPANY. Save yourself the trouble and get them direct so they don't hose you for $200+ like me.
I decided last minute to go to the U2 concert in Nashville and so for a couple of days before the concert I was checking on Craig's List for tickets. Not a single person replied back to my email inquiries and so the day of the concert, with no tickets, I had pretty much decided to give up on it. Kept trying last minute offers on Craig's List, but still no replies. Finally an hour and a half before the concert, I'm trying to decide if I should use Ticket Network to buy a couple of tickets they had available. I was wavering because I didn't know anyone who had ever used them before, I was worried if I would get the tickets in time, and concerned that this site might be a scam or something. I finally pulled the trigger and decided to take a chance and bought the tickets one hour before the concert began. Within 10 minutes of my purchase an extremely friendly customer service rep called to confirm my email address before sending the tickets. Within 5 minutes of her call the tickets were printed and I was on my way to Vanderbilt Stadium. Got in without a problem in time to see the opening act, Florence and the Machine... then saw the greatest concert of my life... the U2 360 degree Tour! The service fees are a little ridiculous but still the overall price of the tickets were comparable to the face value. I won't hesitate in the future to use TN... and thanks to TN for giving me the opportunity to see an epic event!
They cancelled our tickets without even phoning us - we flew to San Francisco from Vancouver, Canada - spent all that money on flight and hotel and TicketNetwork cancelled our tickets because of their mistake.
We loved the Smoothie King Arena. Easy access, parking, clean and plenty of food options. Pleased that we didn't feel concerned about the area as we walked from our hotel, The Hyatt Regency.
I bought the tickets for my sister for Christmas! She's a huge Wizard of Oz fan. Wicked was phenomenal! We so enjoyed it! The performances we spectacular! Awesome play! Thank you so much'
Thank you, Becky! We appreciate the time you spent to share your feedback! We’re happy to hear we were able to provide you tickets to your big event!
We had a wonderful experience. I love Disney and am amazed at what Broadway has done to present the shows in a stage act.
Will continue to treat myself to these magnificent shows.
Thank you, Allison! We appreciate the time you spent to share your feedback! We’re happy to hear we were able to provide you tickets to your big event!
I paid $300 a ticket months before the event. There were plenty of tickets available for far less. I would not expect to pay triple face value when many tickets were still available.
All was good but we did have one issue with 2 of our tickets would not scan which delayed our experience by about a half hour. Other than that it was all good.
Thank you for your review Dana. We appreciate you taking the time and your feedback.
The show started at 7:30pm, but I sat in an extremely long line of traffic from 6:30pm- 9:34pm just to be told there was no parking at the stadium. My husband and I were advised to park down the street and walk up. Upon entering the stadium at 9:46pm we could not find our seats due to people standing everywhere, so we found a good spot where we could stand and watch the screen in the rain. Just as we were getting into the show it was canceled due to lighting. So we enjoyed the show from 9:46 -10:05. I was a very disappointed but she gets 5 stars bcuz Beyonce rocks and I love her!
Hello Shondella. We apologize for the confusion for everything that happened at the event. We attempted to contact you regarding this issue at the venue, but have not heard a response. Can you contact us at customerservice@Ticketnetwork.com?
This site is an absolute tragedy VERY horrible customer service. I spoke to Patrick AND William Both of which where extremely rude especially Patrick who would not answer my questions and mocked me when I told him he was rude. They told me I shouldn't be playing with the phone and that I shouldn't by these tickets. William just hung up once I was connected. Once I started asking about how they get there prices so low the changed the topic to try to sell me computer software and got mad that I was getting off topic. DO NOT USE THIS SITE
First experience: Charged twice for tickets, therefore I had to wait over a week to receive my $600 back.
Second experience: You failed to inform us that our ticket purchase had been rejected even though we had paid and submitted the order 2 weeks earlier. I was forced to initiate contact three times (2 emails were ignored) when we had not received e-tickets. Then we found out 3 hours before the (sold-out) event that we had no tickets. The event was in New York, we are from Australia. This was an important part of our trip.
We have still not received a refund. I simply received an email saying this happens to 0.8% of customers. This is not good enough. I am appalled that we were not
Informed and you continue to hold our money. And to inform us only a few hours before the event (after I initiated contact) so we couldn't even organise different seats is terrible.
Then to top all of this off you sent me an email today saying "we hope you had a terrific time at your event". Well no, we didn't because your organisation does not communicate with its customers and you take their money without providing a product.
I sent an email of this nature to one of your customer service representatives and once again, have not received a reply.
So in conclusion, my experience has been awful. Thank you for ruining the opportunity for a once in a lifetime experience in New York.
I like yhe show so much. But for tickets price was too high. My friend got her's for 17 $dollars including service fee and she was sitting at the same spot as me and i paid 40$
You will pay twice the cost or more. I have never been scammed like this before and just paid three times the amount for a ticket that I should have just bought on ticketmaster. Total rip off.
I had more fun than humanly possible. I sang & danced
For three hours. I was a little scared becsuse my name
Was not on the tickets. Everything went smoothly. Thank you
Thank you, Nancy! We appreciate the time you spent to share your feedback! We’re happy to hear we were able to provide you tickets to your big event!
Absurd. Didn't receive tickets and never got an answer or an apology. I'm shocked cause the previous experience was good when I bought tickets for the NHL game
Hey, Jose. Sorry your tickets never made it to you. I see that you were issued a full refund in accordance with our 100% guarantee. Sorry again for any inconvenience!
I purchased 2 tickets for my son's birthday present. When I got to the theatre the box office said the seller sold them twice! What a horrible experience!
Hello Kathryn, we have attempted to reach out to you to come to an amicable resolution to your claim but have not heard a response. Can you please contact us at customerservice@ticketnetwork.com so we can assist you?
Everything went smoothly, even though this was my first time using them. Would definitely use them again. Would like better clarification and description of seating preferences Next time.
Great feedback, Barb! We genuinely appreciate it and we’re glad to hear that you’re happy with your order with us!
I was blown away. Musical talent, acting talent, choreography talent... total package. And FUN! I would highly recommend this show to anyone looking for a true Vegas-quality experience.
I'm glad to hear you had a great time! Thanks for the review! :)
Great show only issue I seen was bar code you sent for scan at the gate was hard for them to scan. Lucky we also had a printed ticket just in case. You might want to
Perfect Holiday experience to get you into the Christmas spirit! Everything is so well planned and it truly is magical. I have been going for years now and it never gets old for me! Love it
Overview
TicketNetwork has a rating of 3.2 stars from 2,320 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TicketNetwork most frequently mention great time, purchase tickets and last night. TicketNetwork ranks 7th among Tickets sites.
Since launching in 2007, our website has helped connect thousands of live entertainment fans to the vast network of independent sellers that list tickets on the TicketNetwork® Online Exchange. These sellers—from fans with extra or unwanted tickets, to professional ticket brokers—offer more than 7.5 Million event tickets on our exchange every day.
Our purpose is simple: provide fans (like you!) with access to this huge selection of quality event tickets, even when they are sold out elsewhere.
We have a dedicated team of professionals working hard to make sure that you have the most up-to-date information about upcoming live events and real-time access to the largest ticket exchange on the web. Most importantly, we pride ourselves on providing personalized customer service, cutting edge security, and a 100% Money Back Guarantee, so you can shop safely.
- Visit Website
- South Windsor, CT, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Alan! Thank you for your comments! I'm very sorry to hear about the problems associated with your event. I understand that you went to the event only to find that the event wasn't able to take place due to a power issue - but then the venue subsequently ended up hosting the show that night. I can understand your frustration! I'm afraid the difficulty is that the venue and the event promoter decided to proceed with the event rather than cancel it (which likely would have been wiser). Your seller would have been able to offer a refund if the event had actually been cancelled, but, for whatever reason, the venue chose not to do that. This situation impacted a few customers and we worked with them to assist with a nice discount off a new order. We would be happy to assist you in a similar fashion. Please email customerservice@ticketnetwork.com with your Purchase Number and a copy of your complaint and we will be more than happy to respond.