I bought some spa tickets by accident in a different location were I was, as soon i realized my mistake not even 5 minutos I called them to explain. I make the requested on line for reimbursement and im still waiting. Im waiting for almost a wk > Dont buy anything from this people they are stilling from us.
I called and was told there was nothing they could do. I went to Anakeesta on July 4 the with tickets we purchased through tickets at work. Mind you all my other tickets I bought for our Tennessee trip went well. I pay 25$ for parking wait in line for 2.5 hours due to lift being broken told it was going to be another 2 hours to get up there. Anakesta told me I could call tickets at work for a refund and they proceed to cut our bands off. Fast forward to today when I call I get a person on the phone who was really not compassionate about what occurred and told me basically I was out if my money and get over it. No refunds at ALL. Really! Well I will be letting everyone know what happened so that this does not occur for another family in vacation! Absolutely did not care what I was saying. NEVER again! Picture in front of the flower at Anakesta parking lot. Thank goodness my kids were good troupers after a wait with no place to go.
We apologize about the lift situation. As a 3rd party we definitely need to reach out to the partner about a possible refund. Please provide us with an order number and we can definitely look into this matter.
I am writing this review from my experience yesterday after booking a same day hotel which ended up booking for next week. I realized it after going to check in the hotel. I called Ticketsatwork and was on hold for over 2hrs with no resolution. I went on the Ticketsatwork instagram page and left a comment. Immediately I received a call from Richard and he was very knowledgeable and helpful. He managed to resolve the hotel reservation date change immediately after he called me. His dedication was outstanding and great customer service skills. Thank you Richard for all of your help. I appreciate all of your help.
We appreciate your feedback and glad Richard was able to resolve your situation. Enjoy your hotel stay and have a great time off. Thanks.
This place is awful, I booked a room showed up to my hotel and was told that I have no room and that the place was booked for the past two days. They took the money out and refuse to give my money back. They offered me a voucher, I need my 500 dollars back. Please don't use this site. It's basically a scam, no ones responds to my emails and they just give you a run around on the phone. SCAM SCAM SCAM!
We appreciate the opportunity to speak. As a 3rd party we deeply apologize about the room situation. Please provide us an order number and we will look into your credit voucher concern. Thank You.
I wish that I could give less than one star. I have called several times and spoken with different people regarding a refund for a hotel that was cancelled because they claimed the hotel sold out AFTER I booked. I have been told different things regarding the refund and just wanted to clarify that they understand that I have two different refunds for the same amount. Sherbert, who identified himself as a manager, came to the phone all hostile and rudely told me there was no purpose for my call and that it takes 5-7 days for the refund (although the email says 3-5.) I just want my money back that it only took them seconds to remove from my account when I booked.
We apologize for what happened with your hotel reservations and for any inconvenience it may have caused for you. We have expedited your refund and you can expect to see it in 1 to 3 business days.
I have 4 tickets for Disneyland ($1200) that I bought in Feb 2020 for a trip scheduled for Memorial Day 2020. The park is not even open and I had to cancel my trip. Contacted customer service over email multiple times and never got a response. Sent request over the contact form and was told that no refunds will be issued. This is absolutely the worst customer service. I have written to the BBB and filed a dispute with my credit card company. Stay away from this company.
We apologize that the Disney park was closed last summer. The partner is currently extending the expiration dates on all vouchers and they are finally opened back up. Please provide us an order number and we can gladly reach out to the park for a credit if needed. As a 3rd party any refunds or credits allowed will be up the partner on these final sale vouchers. Thank You.
I purchased tickets to Zoo Tampa. I never received my e-tickets to enter the park. At arrival I had to pay out of pocket to enter the park with my family. I had planned to enjoy our day not deal with this! While at the park I called for my refund and 8 hours later I am just giving a BS run around!
Im told that a refund has to be approved and it will take up too 48 hrs! Still BS! Do Not Ever purchase anything from TAW! They will steal your money and not care! I will not wait months to get a refund I am going to make sure they do NOT keep my hard earned money! I will contact the BBB and my bank as well!
Beyond Angry
E. Huggins
Order number *******
We apologize that occurred and as a 3rd party we indeed need to reach out to the partner to see about a refund. We did indeed check the order and was able to get you a full refund. We even had a manager reach out to you today personally over the phone. Thank You.
I want to say I had an issues with my car rental appointment but Richard went out his way an help me with my situation. He went over and beyond with his customer service. Thank you so much for going beyond.
We appreciate your feedback, and we are happy Richard was able to provide the help that you needed and resolved your problem. Have a great trip and feel free to reach back out to us in the future if you need anything else. Thanks.
Extremely unprofessional. One representative even hung up on me. Due to COVID and health issues we are unable to attend the Kentucky Derby. They will not refund the tickets. But the big kicker is they refuse to provide us with physical tickets so that we can get them over to the OFFICIAL Kentucky Derby Marketplace for resale. So unfortunate. I hope some of the big corporations pull there deals with this unethical company.
We apologize about the service you received on the phone last summer. If this issue has not been resolved please provide us an order number. Thank You.
I purchased a Busch Gardens silver annual pass intending to use it in April and due to Covid-19 wasn't able to use my ticket. I was told by Busch Gardens that I am entitled to a refund from Tickets at Work but have wasted many hours on hold and even hung up on after 4 hours. The customer service rep was very rude and unprofessional. This company should be out of business. Do not do any business or purchase any tickets from this company. They are scams.
We deeply apologize but as a 3rd party the refund or credit has to come from the partner. While some partners are gracious to provide a credit, some parks are only extending their expirations dates to accommodate all guest who were unable to make it due to the pandemic. Thank You.
Overview
TicketsatWork has a rating of 1.3 stars from 355 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TicketsatWork most frequently mention customer service, credit card and third party. TicketsatWork ranks 345th among Tickets sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate the opportunity to speak. As a 3rd party we can always check with the Spa to see if a refund can possibly be provided. Please provide us an order number and we can investigate this concern for you. Thanks.