Tickmill.co.uk

I have been trading with Tickmill for some time, having invested over $50,000 without issues until a recent incident where the lack of communication and abrupt account access restrictions led to significant losses.

On April 4,2024, I invested $10,000 and engaged in various trades with my balance fluctuating between $10,000 and $13,000. Anticipating market closure for currencies and Nasdaq on April 12, I turned to cryptocurrency trading. Unfortunately, Tickmill performed unscheduled maintenance that weekend, which they did not inform me about via email or any other means.

Due to this sudden maintenance, access to my account was blocked without notice. I had opened significant crypto positions, not realizing I would be unable to manage them. This oversight on Tickmill's part directly resulted in the unanticipated closure of my EUR/USD positions due to the crypto market's volatility during the blackout period.

Moreover, we have screenshots and records of all transactions made before and during the outage. This evidence clearly demonstrates how the unannounced interruption led directly to the closure of my EUR/USD positions, substantiating our claims with solid proof of the mishandling.

The funnier part is, when I contacted their support team for resolution, they only offered to refund the $2,100 lost in crypto as a gesture of goodwill. However, the more significant issue of my EUR/USD positions being forcibly closed due to the crypto losses was completely disregarded. This insufficient and selective compensation only adds insult to injury and shows a lack of comprehensive understanding or respect for the full impact of their failure.

In an almost laughable exchange, the support team remarked over the phone that "opening crypto trades over the weekend is like gambling; there could be an outage at any moment, and you might not be able to act on your own volition." If this is the case, why should I trust Tickmill with substantial sums, only to have my trading rights arbitrarily revoked under the guise of "maintenance," leading to massive losses? This perspective is absurd. Are we entrusting Tickmill with our trades so they can arbitrarily interrupt service without notice and cause us financial harm?

It is deeply frustrating that Tickmill did not notify me of this critical maintenance. Had I known, I would not have opened new positions or would have taken measures to protect my investments. Their failure to communicate effectively resulted in irreversible trading losses and a complete breach of trust.

The lack of a "range" when access was restored made it impossible to manage my positions effectively, contributing further to my financial loss. This incident highlights a serious mismanagement and lack of responsibility towards investors. I had plans to invest significantly more with Tickmill, but such unreliable behavior and disregard for client communication have made it impossible to trust or recommend their services.

Tickmill must address this grievance promptly and ensure better communication in the future to prevent such unfair situations.