• TikTok

TikTok

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Overview

TikTok has a rating of 1.4 stars from 189 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TikTok most frequently mention social media, community guidelines, and customer service problems. TikTok ranks 229th among Mobile Applications sites.

  • Service
    80
  • Value
    69
  • Shipping
    47
  • Returns
    48
  • Quality
    69
Positive reviews (last 12 months): 5.9%
Positive
1
Neutral
1
Negative
15
78
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How would you rate TikTok?
Top Positive Review

“Good service”

Simona B.
6/4/24

And good card service. It's not complicated, you understand It's quick and the support is friendly and competent. Absolute best to do

Top Critical Review

“Frustrating Refund Process and Unhelpful Support”

Muataz M.
10/11/24

I have been trying to resolve a simple refund issue with TikTok for weeks now. Despite following their instructions and submitting multiple requests through Google Play, my refund request for unused TikTok coins has been repeatedly denied. The communication from TikTok's support has been circular and unhelpful, sending me back to Google Play even though Google has stated it cannot process the refund. This ongoing issue is causing delays in resolving other important matters, and TikTok's lack of effective support has been extremely frustrating. I expect better from a company of this size, and I hope they improve their customer support processes to provide real solutions instead of repetitive responses

Reviews (189)

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Thumbnail of user muatazmuammar
1 review
0 helpful votes
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October 11th, 2024

I have been trying to resolve a simple refund issue with TikTok for weeks now. Despite following their instructions and submitting multiple requests through Google Play, my refund request for unused TikTok coins has been repeatedly denied. The communication from TikTok's support has been circular and unhelpful, sending me back to Google Play even though Google has stated it cannot process the refund.

This ongoing issue is causing delays in resolving other important matters, and TikTok's lack of effective support has been extremely frustrating. I expect better from a company of this size, and I hope they improve their customer support processes to provide real solutions instead of repetitive responses

Thumbnail of user sugga21
1 review
1 helpful vote
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September 24th, 2024

Tiktok is a horrible company that is racist and bias. They cater more to the big creators and the Caucasian creators. If you are Caucasian and side with people of color then you are treated just as bad. When you let them know that you consider them that way.They definitely make sure to ban you by constantly giving you strikes for comments defending yourself and are not as bad as the monkey comment you received. The best thing for our country is to get rid of tik tok. This is an ongoing issue since it started

Service
Quality
Thumbnail of user johnj.hoffman
2 reviews
0 helpful votes
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September 17th, 2024

I made a comment about Biden being brain dead. They removed my post. So I started reporting other peoples Post about them saying Trump is an $#*!, Melania is a call girl and she lays on her back all night, Melane is ugly and Already had Botox. Etc. Got the report back that it wasn't against the community standards Are you kidding me. Our fake news media and our fake news TikTok is destroying our country.

Thumbnail of user craige268
3 reviews
2 helpful votes
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August 24th, 2024

Some one has started a hate acount about my son. He is getting bullied and threatened. At least 50 of our friends have reported this acount but still nothing. Its getting so bad my son considered taking his own life. We have informed the police now and they are helping. All we won't is the ip address so we no who has started the acount. Its seems that tiktok could not give a.uvk. Its absolutely disgusting that they carnt even remove the acount.

Thumbnail of user robrod720
1 review
2 helpful votes
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April 8th, 2024

I really don't like Facebook because it caters to too many Crybabies that get offended when you write something. And then Facebook bans people for stuff that's not really that offensive

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Value
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Thumbnail of user ricksellership
1 review
1 helpful vote
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March 1st, 2024

They suspended my account the moment I transferred $100,- for ad spend. They refuse to help and refuse to pay back or cancel the transfer. This is plain theft in any country and this behaviour is abominable.

Customer service is non-existent as well.

Products used:
Advertising

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Value
Returns
Quality
Thumbnail of user roseh725
1 review
2 helpful votes
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February 2nd, 2024

The did not solve my problem in TikTok although its been more than a year that I don't have a story option neither cant see others stories or create one?! Till now this issue still presents however i did a lot of complaints and tickets

Service
Thumbnail of user jaym1452
1 review
2 helpful votes
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March 1st, 2024

Tik tok has alot of interesting content. However, tik tok pissed me the $#*! off when they removed my sound for an edit I made that took me alot of time. They took it off for no god damn reason. Do better tik tok, go suck an egg. This rlly disapponted me, no warning, they just remove sounds, great job tik tok. Thanks alot.

Thumbnail of user gabrielazcunce
2 reviews
3 helpful votes
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January 17th, 2024

Stay away from tiktok shops. They will deactivate your account for no reason and keep your money. Then support cannot help you find out a way or how to fix it. They are a scam from China. Be very careful with this scammy company.

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Thumbnail of user prophetesslenora
1 review
4 helpful votes
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May 24th, 2023

Heard about this app, gave it a try, just to have them ban my account for what seems to be no reason at all. I could not appeal through the app, had to research online just to be redirected to multiples of rat races and mazes. I may have made 7-8 videos mostly of scripture verses, music and cool backgrounds. There was no reason nor is my content a threat to anyone. I feel picked on and victimized because there seems to be no valid reason and no way of redeeming my account. So, I plan on creating multiple reviews letting other people know in advance what they're getting into. If you enjoy your religious rights being violated or discriminated against, then download the app and wait to be banned. They've given me no other explanation for the ban, so I'm left to believe it is religious discrimination. And I have proof, check the photo. If there was another reason besides what I've stated here, simply let me know. We're all adults here for the most part. Now onto the next review….

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Value
Quality
Thumbnail of user corettab5
1 review
2 helpful votes
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June 5th, 2022
Verified purchase

I bragged on this app until a couple of weeks ago when my age was put in wrong and no way to back out the app to correct it... some departments that did answer gave me the run around about who to contact while not attempting to help me nor forward my information to the appropriate dept... after trying the several different dept they kept giving me I got little response without help solving a problem that I have sent my age verification over several time. There is no phone number to contact so there is no one held accountable for the poor customer service. About to just delete this app because this is beyond ridiculous

Tip for consumers:
When you do your age verification make sure it doesn't change as you clicking the button to submit it

Products used:
TikTok App

Service
Value
Quality
Thumbnail of user casperw19
5 reviews
1 helpful vote
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January 6th, 2024

You become addicted to this pretty quickly. There's all sorts of content that you can spend time on. Some of the videos you would see are actually really truly helpful, but a lot of them are an absolute waste of time. Don't get addicted to consuming content.

Thumbnail of user borac1
2 reviews
2 helpful votes
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September 9th, 2022

My drafts of me and my late sister recently got deleted for no apparent reason even though I didn't switch devices or delete the app as I know they are stored locally. I tried contacting support but they were very unhelpful, reciting that drafts get deleted if you switch devices or delete the app (which I already knew). They gave me no way to follow up as they automatically closed the ticket without resolving my issue.

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Thumbnail of user phils389
1 review
1 helpful vote
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January 30th, 2022

My mrs has become addicted, as soon as we get in bed and she gets comfortable that's it. Game over. Won't here from her till the morning. I love her to bits but whoever is behind this app needs to be farted on and given pink eye.

Thumbnail of user danielb2270
1 review
3 helpful votes
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January 10th, 2022

I have reported things like a Pitbull tearing another tied up dog to pieces while the female owner screams and cries, however it's not considered cruel.
Misinformation about covid is everywhere and although there is an option in their reporting specifically for this they do nothing about removing such posts. I don't think it even has moderators.

Thumbnail of user taytaytlove14
1 review
8 helpful votes
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June 6th, 2023

There has been a huge increase on half naked women and men on TikTok and it's getting out of hand! My lil ones can't enjoy farm animals or cute doggy and cats with out those videos popping up all the time! TikTok is turning into a porn app this is sad.

Thumbnail of user holdencjackson
1 review
4 helpful votes
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June 30th, 2023

Hey look a lot of people will probably disagree with me because either they are addicted or something, but this app is ruining a lot of lives and making us all zombies! Thankfully I don't have it, but it should be gone.

Thumbnail of user stefanw88
1 review
0 helpful votes
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February 10th, 2024

Tiltok will remove posts ghat is not harmfull but they will not remove posts that incites hatred towards women, children and will promote racism and violence because when you report these post Tiktok leaves it!

Thumbnail of user quandaled8
1 review
0 helpful votes
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June 24th, 2022

I downloaded to this app to watch short and funny videos but all I could see on the app was lots of annoying people and idiots. When I tried to report them for violating the community guidelines, my reports were unheard and made me feel voiceless. Use YouTube shorts instead.

Tip for consumers:
Don’t use this site

Products used:
YouTube shorts

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Value
Shipping
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Thumbnail of user maryculpepper22
1 review
4 helpful votes
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July 31st, 2023

Don't come to tiktok thinking there is freedom of speech they only like "soliciting" and barely clothed girls and right wing extremists. Minors are everywhere despite their guidelines forbidding it
Parents be aware! The EU already won a lawsuit against tiktok about this issue.

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Value
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Thumbnail of user magsb
20 reviews
32 helpful votes
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March 28th, 2023

I've never seen a website that gets quickly and consistently more restrictive, demanding, and aggressive, on both mobile and desktop, just to use the same functions as before. They are satisfied with less and less personal info and consent to things that are not necessary for a recreational video site. Very suspicious and concerning, not to mention the political and privacy fights going on in the news. I have visited them for the last time. I *hope* they get banned.

As well; constant, CONSTANT website problems, glitches, reloading suddenly, entire swathes of videos not showing or playing the clearly wrong audio from previous videos, freezing, login popups, so bad it's just an unusable interface overall. Only a few of the issues could be attributed to poor internet and even then, no issues on other sites. I can only assume they do this on purpose.

Tip for consumers:
Do not make an account.

Thumbnail of user lakeytak
2 reviews
2 helpful votes
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March 11th, 2021

Someone on tik tok is accessing people's personal accounts and charging their debit and credit cards for apps. The purchases are being made from San Diego, California. Tik Toc does not have a live customer service department to handle this and when you email nobody will respond. Please watch your account very carefully.

Tip for consumers:
Be aware of the scam. I didn't even have a Tik Toc account

Products used:
None there was money taken from my account for ads that I did not authorize or purchase

Thumbnail of user sonag6
2 reviews
0 helpful votes
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April 11th, 2023

Hi. I used tik tok for over a year now. Recently started making videos. I've made comments on other people posts, which none have seemed offensive to me. I never name call or insult anyone, put down anyone's looks. I have two strikes already only for using the word "hoe" but I never called anyone that. I just used it in a sentence. And I used "condoms" in a sentence. Tik tok should have better guidelines to make it safe. This may be a kids app but way too many people make videos and talk about things they shouldn't too. There's sex teachers on the app. Kids nowadays already know a lot about the body.other people are also getting banned for no reason. Other than that, I honestly think this app was more helpful to teach things than any other app.

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Thumbnail of user jessicar2153
0 reviews
2 helpful votes
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June 23rd, 2022

This is really irritating today I drank a can of fanta and it gave me a warning ban can someone pls sort this out! Its getting out of hands now I have just started enjoying posting and have made a lovely account and I rlly don't want it to get banned from all the hard work!

Thumbnail of user allaz5
1 review
0 helpful votes
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October 18th, 2023

TikTok entertaining but politicaly favors antisemitic left. Too many videos with Palestinians's protests, brainwashing, indoctrinating young people. Violation of community standards imposes often unfairly for point of view, free speech is limited. It is good though for business owners, got some useful information.

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