• TikTok

TikTok

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Overview

TikTok has a rating of 1.4 stars from 189 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TikTok most frequently mention social media, community guidelines, and customer service problems. TikTok ranks 229th among Mobile Applications sites.

  • Service
    80
  • Value
    69
  • Shipping
    47
  • Returns
    48
  • Quality
    69
Positive reviews (last 12 months): 5.9%
Positive
1
Neutral
1
Negative
15
78
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How would you rate TikTok?
Top Positive Review

“Good service”

Simona B.
6/4/24

And good card service. It's not complicated, you understand It's quick and the support is friendly and competent. Absolute best to do

Top Critical Review

“Frustrating Refund Process and Unhelpful Support”

Muataz M.
10/11/24

I have been trying to resolve a simple refund issue with TikTok for weeks now. Despite following their instructions and submitting multiple requests through Google Play, my refund request for unused TikTok coins has been repeatedly denied. The communication from TikTok's support has been circular and unhelpful, sending me back to Google Play even though Google has stated it cannot process the refund. This ongoing issue is causing delays in resolving other important matters, and TikTok's lack of effective support has been extremely frustrating. I expect better from a company of this size, and I hope they improve their customer support processes to provide real solutions instead of repetitive responses

Reviews (189)

Rating

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Thumbnail of user jordanl382
1 review
0 helpful votes
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October 27th, 2022

I have had two accounts removed when I get to 10k likes and shares because petty people report myself for being a minor im in my 30 they give you no notice just remove it, so it seems it's easy to get accounts removed just report everyone for being a child when people have social anxiety they use the social media to socialise and TikTok has no care in the world to remove your account I was in the middle of helping someone and boom accounts gone it's disgusting

Tip for consumers:
Don’t spend any money on the app

Products used:
I brought TikTok gifts

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Value
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Thumbnail of user laras114
6 reviews
1 helpful vote
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April 30th, 2021

A little disappointed with the application because the proposal itself is good, but it should block some users with inappropriate and embarrassing videos for the family

Thumbnail of user teddyangela
1 review
0 helpful votes
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July 5th, 2022
Verified purchase

Orderd oddies for presents for family an one for me for going into hospital paid an still no word. Very disappointed an have sent serval email an no relply I would advice not buy from this shop as the items never arrive an waiting to long it's a discrase that this is allowed to happen an Beijing very ill in high depency were I near died an so was looking forward for my oddies to arrive your. Better a. Faster getting out of Ebby or Amazon would definitely not recommended these people to buy oddies as they take your money and don't send the goods not even worth leaving 1star I'm only giving one as I can't send without marking star

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Thumbnail of user djs64
4 reviews
5 helpful votes
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April 5th, 2023

Seriously every time I see this freaking advertisement I want to scream. My 96 lb German Shepherd also wants to scream. Advertise somewhere else to someone else who would be a target audience.

Thumbnail of user janiceg217
2 reviews
2 helpful votes
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April 11th, 2023

People offering sex for money, report and there's no violation... Adult sex toys reported and again no violation... Yeah I don't want my 13 year old on the site...

Thumbnail of user hectors187
1 review
0 helpful votes
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June 10th, 2022

TikTok is horrible KEEP YOUR KIDS AWAY THE STAFF IS SO IRRESPONSIBLE THEY BAN HUMBLE PEOPLE BUT NOT HALF NAKED GIRLS THAT TWERK AND SMOKE ON THERE LIVES ITS A WASTE OF TIME AND YOUR KID CAN RUN ACROSS SOMETHING BAD BECAUSE 99% of it is inappropriate behavior that TikTok allows

Thumbnail of user tikt4
1 review
1 helpful vote
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July 26th, 2023

If you write a disagreement to a politician in tik tok they remove it because it instigates violence without you writing your thoughts and no violence...You are just good for nothing

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Value
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Thumbnail of user kylal14
1 review
0 helpful votes
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November 6th, 2021

This is the worst small business I've felt with on TikTok. The owner is a huge $#*! because I guess I took too much interest in her business. I sent her 60 dollars to make me a makeup box based on my budget. Not only did she take 15 dollars off for shipping, Pay Pal charged her a fee which she then deducted from my box as well. She blatantly lied to me about friends and family option not having a fee, which when I chose it, it wanted to charge me 63 dollars... Then she complained to me commenting on her profile about things I liked. Then, she made me a crappy box that barely had anything worth of value. I told her my likes and dislikes and because of the tiff about the fees, she took out on the quality of products she sent me. Then when I got the box, after waiting two weeks, it came with another girl's name on it and when I told her, she told me she didn't even have a customer by that name. I went to a video she made about whos order was being me, the first name she listed off was that name on my box that she said she didn't have! When I brought it to her attention she ignored me then sent me a long message about how rude I AM. It was comical because she lied to me blatantly multiple times. I'm new to make up and wanted a fun box. She sent over poor quality products, hideous items, and dollar tree and cheap drugstore stuff. This was the worst purchase I've ever made and she was so rude about everything! All I wanted was a cute box of makeup. Not a migraine! Go to snarlsbox, much better quality and the owners are super nice!

Tip for consumers:
Shipping was deducted from price sent, 15 BUCKS, any fee she gets gets deducted from your products, trouble customer service, she is not nice, it professional, by ANY MEANS

Products used:
Headband, one palette, eyebrow pen.

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Thumbnail of user vernies26
3 reviews
9 helpful votes
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December 27th, 2021

I opened the account for one day and deleted it today. They are the reason why this planet is dying, and the debacle of civilization. It is the mecca for sub species, high on whims and delusion

Quality
Thumbnail of user kerrywlorah01
1 review
3 helpful votes
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September 19th, 2023

My honest and educated opinion is that Tiktok is run by little $#*!es who use censorship wh3nthey don't actually know what the $#*! they are talking about. $#*! you, Tiktok.

Thumbnail of user bolae1
3 reviews
1 helpful vote
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May 20th, 2023

There are so many on there that just lie, lie and lie! Would i recommend SURE WOULD. Would i purchase from there HELL NO! You need to be very very careful...reporting it to customer support NOT EVEN WORTH THE TIME ENERGY OR EFFORT!

Tip for consumers:
there should be some form of protection, some type of policy and security. its full of scammers LIKE SERIOUSLY.

Products used:
DIGITAL SERVICE

Service
Value
Thumbnail of user jamieb784
1 review
3 helpful votes
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September 22nd, 2021

TikTok was a lot fun making videos dancing around watch other people do it but it's start turn into a lot fights people worried about who video better and harassing and bullying and TikTok doesn't even check when someone reports a video they just automatically take it down they don't investigate if it actually bad they banned people off TikTok after 3 violations of videos that aren't even off the guidelines but they would know that if they actually watched videos to see for sure

Thumbnail of user randyh812
1 review
2 helpful votes
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February 8th, 2023

If you're looking for a relationship on TikTok stay away it is nothing but scammers every on I talked to always want you to send them money full of fake profiles and fake pictures

Service
Quality
Thumbnail of user mallorylandin353
1 review
0 helpful votes
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April 30th, 2023

I am 13 and my account got banned and they said I was too young... Now I will have to restart my account and try to get all my friends accounts back and my videos back.

Thumbnail of user johnd7689
1 review
2 helpful votes
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February 23rd, 2023

I have seen many videos of professional prostitutes, only fans models, drinking, narcotics abuse, people smoking joints live...but if you post an airsoft replica you get a strike (promoting "Weapons"). 0 service on appeal since it's automatic. Sent 3 emails at legal, 0 responses. It's a platform for whores to preach loyalty and impresionable youth to be brainwashed into being idiots.

By far, it's the worst social media platform ever. The person that blocks you still gets to see what you post effectively making it easy to stalk you. You can't see who liked what.

O, and there's lots of cats, young naked teenagers with onlyfans playing with cats, talking about how $#*! guys are. Some useful psychology tricks into how to be a psychopath and manipulate people

But no airsoft replicas, cosplay is where they draw the line...narcotics are A O K, as long as you don't advertise them... How this platform functions legally is beyond me since it pushes half naked models 90% of the time in your feed...and cats, who doesen't love cats?

Thumbnail of user kcroom_29
1 review
1 helpful vote
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June 23rd, 2023

IM $#*!ING 14 TIKTOK, WTF? ALL OF A SUDDEN YOU HAVE RANDOM PEOPLE BANNING EACHOTHER, BUT WHEN I TRY TO REPORT SOMETHING THERES NOTHING WRONG WITH IT?!? THERE ARE 11 YEAR OLDS ON THIS APP, BUT YOU BAN ME, A 14 YEAR OLD? $#*! you, $#*! whoever made TikTok, and $#*! whoever reported my goddamn account. Thanks to you, my phone is shattered. I have anger issues, and this made me so $#*!ing irritated I can't even describe it.

Thumbnail of user rajaw4
1 review
3 helpful votes
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September 28th, 2021

What an awful site. Takes down videos that are absolutely fine but then leaving ones with half naked and inappropriate content on
It's their automatic system picks up glade video and give you guide line strike when u appeal they restore your video but strike still exist then they remove or banned accounts? Why? You and I spend hours of time to upload videos and gain followers and then loose the account on glass guide line strikes? Or fake report form some haters? Women's are naked dancing and many other disturbing and vulgarity stuff tiktok let run and it's okay all according to guide line
But my video's being removed why
I even check and make sure 1000 percent there is no crime violence drugs sexual or any other crime is involved in my video
But still videos are being removed
Look at the Facebook YouTube and others they don't do such as you do

Same stuff they do on live.
You do nothing. Keep banning false accusations
While some lives running terrible swearing and photographs acts live running they let the run lives

Tiktok use women's and haters and. Bully's let it enjoy their app but for us

All time guide line strikes and aco$#*! ban

Thumbnail of user bills1968
7 reviews
17 helpful votes
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July 7th, 2023

My state banned TikTok soon as the war mongers in my state I imagine fingered TikTok being linked to the Communist Party in China. I heard about it when talks were brewing in the legislative planning so I hurried up and downloaded TikTok and set up my profile. It somehow blocked and the CS is of no help I got referred to the State so I called them up. I almost wish I hadn't. Whoever I talked to was loud and rude scolding at me that I couldn't use TikTok. She kept repeating herself which I pointed out to her then she said something about geofence and the block. I like what TikTok is all about today life. The high bench might change things possibly soon however.

Thumbnail of user jm1718
1 review
2 helpful votes
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October 7th, 2023

I'm so confused as to why Tik Tok hasn't been banned as it has been used for all the wrong reasons TikTok is the number one killer and the fact that the people who are in charge and keep it running or OK with people committing suicide are OK with people killing are OK with people being harassed and threatened and do nothing about it people being murdered. This is just bizarre to me Trump we need you back tick-tock needs to get banned they take no accountability they allow the bullying, the things being said on there, people using twitch and Twitter and Omegle to upload on TikTok, which is against the policy reporting is not even a thing because you can't report nothing because nothing gets done unless there's a lawsuit somebody make this makes sense. The fact that this influencer on TikTok by the name of shadowlifeofficial humiliated, engaged in cyber bullying, didn't prevent to stop it at all nor did he realize she's not a racist. In fact, the video shows she may have an intellectual disability, but because race who is black, and who is white, is such a big thing people are being murdered. People are being bullied. People are committing suicide behind what tick-tock decides to allow to stay up and take down, once again, somebody make this makes sense and this guy or this young man is a streamer why isn't he getting in trouble? Why isn't he banned from using anything because nobody cares that's why. Now that's a sad world we're living in.

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Thumbnail of user carolw104
3 reviews
6 helpful votes
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January 18th, 2023

I thought I'd use tik tok for my business but after signing up realized it wouldn't work for me. I then spent the next thirty minutes trying to simply CANCEL MY ACCOUNT with no success. There is no NO WAY TO CANCEL it seems other than to cancel customer service. So frustrating! TikTok no doubt has the cancel account link hidden away somewhere on their sight just to make it difficult. ADIOS TIKTOK! You stink.

Products used:
NONE

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Thumbnail of user brandons53
30 reviews
54 helpful votes
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May 30th, 2021

Don't use tiktok it's not toxic it's just boring and uneventful not worth using. I had it for a week and found it boring. Not really my thing but if tiktok is your thing you do you.

Tip for consumers:
Deleted it because it was boring.

Products used:
Deleted it because I found it boring.

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Value
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Thumbnail of user km1215
1 review
2 helpful votes
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June 16th, 2023

Tik Tok should not be allowed. It has no screening and any content is allowed. It should be taken down in decent societies. There should be a zero star rating

Thumbnail of user johnn2823
1 review
1 helpful vote
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August 6th, 2023

I have multiple complaints about TikTok. I have ordered many things from TikTok and never received one. I am a Republican and they took me down and banned me for life.

Tip for consumers:
I think TikTok is very cool watch and they are against my first amendment rights

Products used:
Crab legs. Sheds for the backyard. Toolbox. Never received one of them.

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Thumbnail of user bluez1
1 review
0 helpful votes
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June 21st, 2021

When Vine went to archived state, TikTok takes over the internet. Supposed to be, TikTok was funny, and then in 2020 to 2021, things gets worse. $#*!ed users in TikTok make awful and dumb content to make viewers feel painful to see what were they even doing. Life hack videos are totally dumb (ex. Breaking a plate rather than washing it), cringe duo conversations is too awful to look at, suggestive videos were everywhere somehow, and most videos are ALWAYS stolen from other video platforms without credit.

And then, YouTube Shorts came up, which is literally designed like TikTok, and YouTube is trying to act like TikTok. Holy $#*!, I cannot $#*!ing take it anymore. This year we're living in is absolutely awful as $#*!.

Most content are useful, most of them aren't. TikTok is one of the worst video platforms to ever exist. Everything what we see when they do something stupid, it's $#*!ing awful. People shouldn't use TikTok ever because this brainwashes you. Vine was way better before... they are original made jokes, and very entertaining. TikTok in the other hand, is just awful, unoriginal, and painful to watch.

TikTok must have original content, wholesome, and very entertaining content to watch, not some bull$#*! stuff.

I'm telling you, don't ever use TikTok. If you did, *you are a $#*!ing mistake.*

Service
Value
Thumbnail of user fuckyous2
1 review
0 helpful votes
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September 22nd, 2022

TikTok is more like the United state now social media WANT TO CONTROL US or what we post. I picked up a baby anteater on video it was screaming it came at me then it ran away and my account was put on probation now I can't post or comment on anyones or my own TikTok. TikTok promotes women in underwear bras and they twerk. There's a viscous circle I've seen with TikTok. Is TikTok apart of the Jeffery Epstein scandal? I think they are.The biaches on TikTok I'm going to screen recording this if you take this down I'm going to post it on YouTube & I won't stop until TikTok is no more.

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