• TikTok

TikTok

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Overview

TikTok has a rating of 1.4 stars from 189 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TikTok most frequently mention social media, community guidelines, and customer service problems. TikTok ranks 229th among Mobile Applications sites.

  • Service
    80
  • Value
    69
  • Shipping
    47
  • Returns
    48
  • Quality
    69
Positive reviews (last 12 months): 5.9%
Positive
1
Neutral
1
Negative
15
78
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How would you rate TikTok?
Top Positive Review

“Good service”

Simona B.
6/4/24

And good card service. It's not complicated, you understand It's quick and the support is friendly and competent. Absolute best to do

Top Critical Review

“Frustrating Refund Process and Unhelpful Support”

Muataz M.
10/11/24

I have been trying to resolve a simple refund issue with TikTok for weeks now. Despite following their instructions and submitting multiple requests through Google Play, my refund request for unused TikTok coins has been repeatedly denied. The communication from TikTok's support has been circular and unhelpful, sending me back to Google Play even though Google has stated it cannot process the refund. This ongoing issue is causing delays in resolving other important matters, and TikTok's lack of effective support has been extremely frustrating. I expect better from a company of this size, and I hope they improve their customer support processes to provide real solutions instead of repetitive responses

Reviews (189)

Rating

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Other

Thumbnail of user dja21
1 review
0 helpful votes
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October 28th, 2021

I was banned from making comments and could not file an appeal or ask WHY? And the 3 comments they used was about that sorry A** Cheeto Man! Ie: ON there site there's a pic of TRUMP on the golf course with soiled pants my comment "ugh" and another with "disgusting " on another one of his video! I wasn't allow to appeal or reply to tictok idiot decision. I've found out the OWNER of this app is "GREAT FRIENDS" with Cheeto man…! This is not a fair & equal web site, I've deleted the app, and ask others to also boycott them. I'm reaching out to my congress person, while there investigating Facebook they need to investigate TicToc.! I never saw the "guidelines either" BOYCOTT

Tip for consumers:
BOYCOTT!!!!

Products used:
I haven’t ordered anything from ticktok’s site to afraid not a trustworthy app

Service
Value
Thumbnail of user bt237
2 reviews
0 helpful votes
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December 5th, 2022

Anyone who installs tik tok is a $#*!ing idiot, the Chinese government is planning to cripple the entire world with social media, and with the help of Facebook. Mark JEWISH BOY Zuckerberg will sell anyone who's on Facebook to the Chinese government, but they'll kill him also. And you think Putin can't be trusted...hahahaha $#*!ing funny. The Chinese think we're all stupid...well you better get up super early to get this worm. The Chinese are making a new strain of covid that will be incurable, they made the first one to see how the world would cope with it, then they made monkey pox, now the new $#*! is coming. So go ahead join the dying breed...download your doom. $#*! YOU TIK TOK AND YOUR CHINESE SPIES...

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Thumbnail of user alisiaa6
1 review
2 helpful votes
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December 23rd, 2022

IDK WHAT IS GOING ON BUT PLS DO SOMETHING BECAUSE TIK TOK IS GETTING PORNTOK WITH THE TWERK SEXUALLY THINGS AND THE BODIES PEOPLE POSTING, THERE ARE LITERALLY KIDS SITTING ON THIS APP ALSO AND TAKING BAD EXAMPLE FROM SUCH OF VIDEOS I EVEN TOOK SCREENSHOT WHAT I SAW TODAY DO U THINK THIS IS NORMAL IS TIK TOK MADE TO MAKE PEOPLE NADTY HORNY AND TO HAVE SEX? NAH MAN PLS DO SOMETHING ABOUT IT CHANGE THIS APP BRING BACK MUSICALLY IT WAS MORE BETTER THAN TIK TOK

Thumbnail of user cullen891
1 review
4 helpful votes
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July 6th, 2023

PROTECTS SCAMMERS, FRAUDS, P*ADOS AND LOADS OF OTHER WRONGENS. REPORTING THE CONTENT OR PERSON JUST DONT WORK. ITS ALL ABOUT MONEY AND THATS IT! JUST AVOID. TIKTOK IS NOT HOW IT USED TO BE. ITS JUST BECOME A CESSPOOL OF BEGGERS, LIARS AND PREDATORS! BUT THIS IS FINE FOR TIKTOK BECAUSE THEY EARN MONEY OFF OF THESE PEOPLE! THEY NEVER PROTECT THE SMALL CREATORS WITH GENUINE CONTENT...ITS JUST WHATEVER DRAMA BRINGS THEM THE MOST MONEY. AVOID AVOID AVOID DOWNLOADING

Tip for consumers:
No

Products used:
N/a

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Value
Shipping
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Thumbnail of user willd156
1 review
0 helpful votes
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April 4th, 2022

So I purchased some coins for sending gifts on Ticktock. Basically why I was am leaving a review for them because they decided to take my money and my coins... I did email them and was like I need my money back and that they took my money and my coins. There response was that they were not gonna give me my money back or the coins I bought for gifts. They also banned my account when I had absolutely no content no nothing on it except liked videos and a pretty good amount of followers they still haven't responded to that email. They also banned me from live on there for Underage usage. When I read there policy it said that we had to be 16 years of age to be going live I am way older than that. They need to realize the inappropriate thing s that is posted on it that is with women with no shirts and just the top on. I know that there is 12 years that has the app and Ticktock doesn't do nothing to there account but everyone else they deiced to banned them from live or banned them from the making videos.

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Thumbnail of user augusta28
2 reviews
1 helpful vote
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April 21st, 2023

Dude cmon thats peoples crush and yall fr using that for likes and views? Thats messed up. Its everywhere to. Tiktok tos is $#*! and also lets people post suicidal thoughts and trump vs biden bull$#*!

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Thumbnail of user ericat130
2 reviews
0 helpful votes
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May 25th, 2021

Thank you for all you guy's have done but you can do better with service with people and their videos!.

Tip for consumers:
Billions of new or other people i rather them make a tiktok for teen's too

Products used:
Shoes and nails

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Value
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Thumbnail of user anonymousa1757
1 review
3 helpful votes
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June 6th, 2023

This is a normal social media app but it's really just terrible please don't install this it will ruin your mental health.

Thumbnail of user salimr13
5 reviews
2 helpful votes
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November 8th, 2022
Verified purchase

Beware is a catch! I have received a voucher of £12.99 from tiktok of previous perches as a last seller name (call freind) careful with that one!
Me and my wife want to buy hand blender! We found geepas brand at tiktok So I want to use this voucher £12.99and I've paid +£9. Three working days the delivery out for deliver a parcel on Sunday at some point it was cancelled.
I have replied to the seller nothing. I've contacted tiktok. They invistgation says after contacting the seller. He's the one cancel the parcel! WHY we don't know? Maybe he didn't received his voucher £12.99! As I have paid £9.
I'm asking kindly for my refund on the last 48 Hours NOTHING! And I'm keeping chasing tiktok for my refund! They says it must be approved by. The seller! How come the seller you got response from him and I couldn't get in touch with him! Is absolutely wasting of money. Get to Amazon or big brands at list if you're not happy you can guarantee have you money back as tiktok is not genuine website. Is a scammer and a catch website. That's how they earn they money. BEWARE! IS TRUE WHAT HAPPENED TO ME.

Tip for consumers:
Tiktok.

Products used:
Geepas hand blender.

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Value
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Thumbnail of user smarabeh1
1 review
2 helpful votes
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December 11th, 2023

They shutdown my account for no reason I don't think I posted any bad thing 3 accounts already shutting down for no reason

Thumbnail of user 1valbonaarapi
1 review
1 helpful vote
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September 6th, 2023

Nothing new comes from Communism and their rats
u cant speak the truth as rats just need that piece of cheese with poison u serve them

Service
Value
Shipping
Thumbnail of user mopsp
2 reviews
5 helpful votes
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August 19th, 2020

Useless site for kids. I hope it won't be in trend for so long. Such apps are the main problem why people are degraded massively

Thumbnail of user philc327
1 review
0 helpful votes
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March 2nd, 2023

Tik tok is fun. They had a great idea that hit it on the head with the public. Let us have some fun and go hunt down some real enemies.

Thumbnail of user charlie1
1 review
0 helpful votes
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May 29th, 2022

Tiktok is a petty app that say you abuse and violate children I was accused of this and went to the police so I hope tiktok gets what they deserve

Thumbnail of user nicoleb2527
1 review
3 helpful votes
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September 12th, 2023

They are warning my account just cuz I posted a memorial for 9/11 this app is stupid af for that not satisfied with it at all

Thumbnail of user tomj1184
1 review
5 helpful votes
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September 9th, 2023

TikTok is racist and it bans people for no reason. The computer sucks and flags everything. When you are being harassed they don't listen.

Tip for consumers:
BAN TIKTOK FROM AMERICA

Products used:
Perfume, clothes

Service
Value
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Thumbnail of user cherylj781
1 review
1 helpful vote
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July 11th, 2023

Account being canceled since them chinese $#*!s can't read ID card saying I am almost 53, born in 1970. Screw the chinese communist bastards.

Thumbnail of user chrism3803
1 review
1 helpful vote
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February 11th, 2023

You can't even use words that are literally in the dictionary anymore….TikTok is censored to a level that no one should comply with

Thumbnail of user tavarusb1
1 review
0 helpful votes
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June 15th, 2022

YOU WILL WORK HARD FOR YOUR CONTENT TO BE DESTROYED, YOU WILL WORK HARD TO GAIN FOLLOWERS AND THEN FOR THEM TO BE TAKEN AWAY. YOU WILL BE MADE TO BE SOMEONE ELSE BESIDES YOURSELF: THE AMMENDMENTS DONT EXIST AND TIK TOK DOESNT CARE ABOUT FEEEDOM OF SPEECH. TIK TOK IS THE FIRST APP THAT DISCRIMINATES AGAINST POVERTY LEVELS, RACIAL TONE, POLITICAL PREFERENCES. IF YOUR NOT A LITTLE GIRL SHAKING YOUR BACK END FOR SOME PERVERTED OLD MAN TO SEE DONT DOWNLOAD THIS APP UNLESS YOUR THE PERVERTED OLD MAN MY ACCOUNT NAME *******@tbairtok give me my account access back!

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Value
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Thumbnail of user ikrama10
1 review
1 helpful vote
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December 4th, 2022

They are dancing in our holly Quran remix and this is disrespectful to our Muslim religion very bad app

Thumbnail of user wendym554
1 review
1 helpful vote
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October 22nd, 2020

I love this app is so good you can meet new people and watch videos they're so funny. I've made so many friends

Thumbnail of user dontaskpeopletosignupf
1 review
2 helpful votes
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August 17th, 2023

They copyright flagged and muted audio THAT WAS FULLY MINE. I CREATED AND OWN 100% OF THE VIDEO AND EVERY ASPECT IN THAT VIDEO IS OWNED BY ME.
WHAT THE HELL

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Thumbnail of user culou
1 review
1 helpful vote
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July 9th, 2022

I'm gonna sue tik tok for all the violent and por videos you let thru, You ruin my son life$#*!ers, you making money of stupid people

Tip for consumers:
Nothing you are a disgrace for young people

Products used:
All the products

Thumbnail of user comfort2g2
1 review
2 helpful votes
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August 11th, 2023

Different people keep checking or keep an eye on your profile or every video you make to Report or have it take down for no good reason

Thumbnail of user harakag
1 review
0 helpful votes
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September 22nd, 2022

Nice work very good condition and price list for the Job description of the Job sudan famous for its

Tip for consumers:
Follow this link

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