• TikTok

TikTok

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Overview

TikTok has a rating of 1.4 stars from 189 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TikTok most frequently mention social media, community guidelines, and customer service problems. TikTok ranks 229th among Mobile Applications sites.

  • Service
    80
  • Value
    69
  • Shipping
    47
  • Returns
    48
  • Quality
    69
Positive reviews (last 12 months): 5.9%
Positive
1
Neutral
1
Negative
15
78
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How would you rate TikTok?
Top Positive Review

“Good service”

Simona B.
6/4/24

And good card service. It's not complicated, you understand It's quick and the support is friendly and competent. Absolute best to do

Top Critical Review

“Frustrating Refund Process and Unhelpful Support”

Muataz M.
10/11/24

I have been trying to resolve a simple refund issue with TikTok for weeks now. Despite following their instructions and submitting multiple requests through Google Play, my refund request for unused TikTok coins has been repeatedly denied. The communication from TikTok's support has been circular and unhelpful, sending me back to Google Play even though Google has stated it cannot process the refund. This ongoing issue is causing delays in resolving other important matters, and TikTok's lack of effective support has been extremely frustrating. I expect better from a company of this size, and I hope they improve their customer support processes to provide real solutions instead of repetitive responses

Reviews (189)

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Thumbnail of user michelleb2964
2 reviews
0 helpful votes
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November 3rd, 2021

I love TikTok for the fun of it. The fun effects, fun videos you can do there, and content you can watch. What I especially don't like is that they removed a video of me, a 41 year old woman lipsyncing to a song with some fake blood on my face. They removed it for Minor safety? Clearly I am very far from a minor. And I was the only person in the video.

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Thumbnail of user decstrocord
1 review
3 helpful votes
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July 17th, 2023

This is sooo freaking terrible bro it rots the brain it also steals your personal info, it also bascially takes pictures of you. Do not use this the people on the platform suck. No reason to ever install this insufferable garbage ever. If only i could give tiktok a 0 star review

Thumbnail of user brendans145
1 review
1 helpful vote
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November 3rd, 2022

Can I give it a zero?… I'd love to, buuuut turns out it won't let me… this $#*! takes my wife away from me. Not cool. I love her to death but kinda hard to get attention when her brains turning to mush. Also this $#*! is a plague not just to her or other people but it's too the point I'm wirtinf a review on a different phone cause my phones review wasn't enough… I'd like to ask personally to leave me and my wife alone… $#*!s bad. Thanks and enjoy the cash grab

Thumbnail of user almanaustin54
1 review
3 helpful votes
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May 21st, 2023

I was ban under appeal for a innocent comment I made to someone.it shouldn't have offended that person but you know how most people are they would rather here someone giving them profanity and even the people at TikTok than a innocent comment that is more like a comment. I use TikTok for my belief in the Heavenly Father and Jesus and this gives me great inspiration and social as well with others I guess everyone is just like my bullies in life.

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Thumbnail of user ericas613
1 review
2 helpful votes
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January 3rd, 2023

I was loving it! Worked my $#*! off posting content to get my followers. Finally got over 1k to go live and the ban it permanently stating minor safety which is lie. I was picking son up from school and they banned my tiktok i was in a parked car i ended my live when he got in the car, but i see others have gotten banned for dumb reasons as well. I dont know what this is about but make it right and unban my LIVE STREAM. I did nothing wrong!

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Thumbnail of user evah244
1 review
3 helpful votes
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February 20th, 2023

Horrible i hate it always banning my accounts when i am 13+ also says in my bio "account managed by mum" i have lots of memories on my tiktok and drafts that i like to keep and then use ban my account! It accounts didn't get banned i would love it but i am always making new account and it's so annoying tiktok use need to fix this and if use can get back to me asap and get me account back it would be very helpful!

Thumbnail of user khanc5
9 reviews
14 helpful votes
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April 18th, 2023

Tiktok seriously needs to be taken down. It is one of the most disturbing social media apps around. Children use this app. And the majority of content is nudity, violence, and graphic content of animals eating one another alive. The people behind tiktok are SICK and DISTURBED. And people wonder why society is the way it is.

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Thumbnail of user notshowingo
1 review
0 helpful votes
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July 3rd, 2022

TikTok ban me for no reason. I was on a live stream and I was just sitting watching it and then I try to write a comment and it said I was under age and that I told people to hurt other people. I would never ever do that. The age you have to be is 13. I am older than 13. I put my real birthday in and after 5 days, (today) they said they ban me. My account was deleted and I do not recommend using TikTok.

Thumbnail of user chrisd1893
1 review
1 helpful vote
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September 17th, 2022

Tictok is a JOKE. They promote filth and debauchery, while banning TRUTH. I would advise people with good morals and common sense to boycott this app forever and for good. Sick world and this app is a playground for Satan's spawn to run amuck in. Disgusting waste of time.

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Thumbnail of user emilyj699
1 review
0 helpful votes
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April 7th, 2023

Ticktok is a great place for people show them who they really are and show there yourself and not show them who they want u to be and u show never give up on yourself because someone doesn't have self steam

Tip for consumers:
i would like to share that people are very rude for no reason and i dont like that people just dont make any sense why people make fun of someone because they are succeeding

Products used:
i dont use nun of the products beacues i dont like buying things online

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Thumbnail of user treys40
2 reviews
1 helpful vote
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June 23rd, 2022

This is genuinely such a great website, so many fun things to do, same thing as youtube but shorter. Perfect for people who have shorter attention spans.

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Thumbnail of user rickw615
1 review
0 helpful votes
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January 29th, 2022

Tic Toc is a commie anti American ran platform that is opposed to truth, justice or fairness. Posts that detail machine gun nests need to be on every street corner to combat the unvaxed in America is NOT against their community standards as Tic Toc has advised us as we reported this to Tic Toc.

Freedom of speech is only allowed if the hate speech is against the unvaxed or Constitutional obeying Americans.

Social media is definetly owned and controlled by commie low life scum bags spewing their propaganda destroying American values and Constitutional rights and freedoms.

Tic Toc should be shut down and ran out of America for good.

Tip for consumers:
dont waste your time on commie social media

Products used:
social media

Service
Thumbnail of user malachii2
1 review
1 helpful vote
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October 14th, 2023

It has gone to mainly live videos if you block it later it comes back as a new live in your page I see tons of Chinese Japanese lives in my page I block but they are all over my page I stopped watching videos because of this I don.t speak Japanese so why am I receiving these videos.

Thumbnail of user mazhoneeb
3 reviews
10 helpful votes
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January 18th, 2022

I said I got hit in my head by some boys straight up bullying me in someones live then an ignorant person said I probably deserved it. I reported them and their account and tiktok did nothing about it. And once I paid $1 for 60 coins and I NEVER got my coins basically they took my money what garbage of an app.

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Thumbnail of user saras1255
2 reviews
3 helpful votes
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February 16th, 2022

There are some major huge issues with tik tok. I have litterly gotten so many violations over little things. Like saying the word eww or reposting someone else's video I thought was funny! This is not okay with the public tik tok and it won't work out in the long wrong. Mean while thier are litterly people hurting animals and woman dping sexual things on tik tok and ot getting violations for such things! This is not okay tik tok. The world is not okay with this. People will stop using app. Here are some reviews that didn't get violations I javelin posted on here. But yet my account is In danger of getting banned because of tik tok giving me violations for ridiculous stuff

Thumbnail of user jainap1
1 review
2 helpful votes
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January 3rd, 2023

Musically was an amazing platform for people to be themselves and have fun. Meanwhile, tiktok is a platform where underaged children expose their bodies and smoke up the wazoo, while the adults are being reported and the ones who arent are teaching children how to give good blowjobs. Im tired of being reported, banned and having my accounts removed while this garbage floods my feed. Tiktok ruined an amazing app. Go figure.

Tip for consumers:
Dont

Products used:
Broken tiktok

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Thumbnail of user kimetai
2 reviews
0 helpful votes
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September 9th, 2021

I'm not going to say that tiktok is not funny at times I do watch tiktoks time and again. But I also have my young daughter on tick tock where she watches videos she doesn't post videos cuz she's not allowed to but yet she will have pornographic stuff sent to a minor because her profile does show she is a child you report this to tiktok and they do nothing about it they don't communicate with you that is being checked that's the reason why she is not allowed to post content unless it's cartoons and editing music that doesn't show her her face or anything about her. Only thing you can do is block but how are you going to block it if the child is not next to you at the moment. And they should take the complaints and the reports that we do on such things pornographic and all and really take it serious especially when a 9 year old is reporting it or a five year old or a 15 or 16 year old any minors on the 18 reported should be taking more serious

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Thumbnail of user jonyk1
1 review
1 helpful vote
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May 21st, 2022

Dear tiktok feedback community. I am a Bangladeshi Artist. My other social media are verified. People want to see me verified on tiktok.
Verified Facebook: https://www.facebook.com/Jonykhandakerfanpage/
Verified YouTube: https://youtube.com/channel/UCO5vdmEIModOoZnO-DujBbA

Thumbnail of user rayl301
1 review
0 helpful votes
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March 7th, 2022

First let's start on how tf I can't even log in because y'all DEAD $#*! MADE A GUIDELINE 16 AND UNDER CAN'T USE THE APP!?!? THAT'S SO STUPID AND I HAD LOTS OF IMPORTANT THINGS ON THERE. I'm not trying to be rude here but the fact that I can't no longer TEXT my friend anymore because you banned me from the app is so $#*!ing annoying THIS SHOULD BE A 0 star rating just because of how mad I am right now. I get that you're trying to do a good job on actually keeping kids safe but because of that you will now not have much people on the app?! Makes no $#*!ing sense to me. ( again sorry for the bad language and rude words but you made me so mad I might just cry. Can't even believe you people.)

Thumbnail of user kerif26
1 review
0 helpful votes
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January 8th, 2022

I have a joint account that I share with my daughter so she can make videos and I can monitor them to ensure they are all "ok" and appropriate. We have had a few things flagged before for "violating community guidelines" and have appealed and won most of those appeals. BECAUSE THERE WERE ABSOLUTELY NO VIOLATIONS. I think our account was being reported by someone being spiteful. There was nothing inappropriate on our account (that is why I set it up as a private account AND reviewed everything posted). Our account got shut down tonight with NO WARNING and NO WAY to appeal. It' is just gone. We had some videos on there that would have been nice to recover because they were from vacations and memories I have made with my child. I am beyond irritated.

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Thumbnail of user mmlover278
1 review
1 helpful vote
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August 22nd, 2023

All I see is Young people complaining about their Jobs. Get a life. I can just imagine how miserable you will be when you are older and really need a job

Tip for consumers:
No

Products used:
Nothing

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Thumbnail of user javiert74
1 review
0 helpful votes
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July 27th, 2022

So I was trying closing my daughters under age page … and the app won't let me, I need some passwords…. WoW and this dum site need my info to complain about other $#*! sites

Tip for consumers:
None!!!!!!!!!! You a joke

Products used:
YOU ALL SUCK BIG !!!!!!!!!! Don’t care about refunding

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Thumbnail of user keithm1069
1 review
0 helpful votes
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July 2nd, 2022

What a POShi&&te
Make a video and threatened to restrict you for videos that have exactly same content. Absolutely disgusting site leave well alone. Yea

Thumbnail of user bentonjet975
1 review
1 helpful vote
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April 16th, 2023

Sucked right in.good luck using this.haha. China wants your data and you are giving it all. I dont know why anybody would use this. Up yours china, come get me

Products used:
$#*!

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Thumbnail of user jenniferl1405
4 reviews
11 helpful votes
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December 22nd, 2020

Im very disgusted. Tiktok says that you should be "13" to have the app but thats very wrong. There are a BUNCH of cuss words on there (but that's not the point, yall can listen to cuss words if u please). People twerk, and do many bad things on there. Also, tiktok should have got banned in the first place! I used to love it but than if you have tiktok, china can look at your search history, see all the other apps on your phone. Ect. AND i heard they might be able to track your location. This app also like brainwash's you. There are also predators on there. Once there was this dude (i forgot his name) and he was being very disturbing towards the "zonuts". He was saying he knows there adress, he is gonna find you. Ect. Very disgusted with this app. DO NOT GET! IM WARNING YOU!

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