• TikTok

TikTok

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Overview

TikTok has a rating of 1.4 stars from 189 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TikTok most frequently mention social media, community guidelines, and customer service problems. TikTok ranks 229th among Mobile Applications sites.

  • Service
    80
  • Value
    69
  • Shipping
    47
  • Returns
    48
  • Quality
    69
Positive reviews (last 12 months): 5.9%
Positive
1
Neutral
1
Negative
15
78
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How would you rate TikTok?
Top Positive Review

“Good service”

Simona B.
6/4/24

And good card service. It's not complicated, you understand It's quick and the support is friendly and competent. Absolute best to do

Top Critical Review

“Frustrating Refund Process and Unhelpful Support”

Muataz M.
10/11/24

I have been trying to resolve a simple refund issue with TikTok for weeks now. Despite following their instructions and submitting multiple requests through Google Play, my refund request for unused TikTok coins has been repeatedly denied. The communication from TikTok's support has been circular and unhelpful, sending me back to Google Play even though Google has stated it cannot process the refund. This ongoing issue is causing delays in resolving other important matters, and TikTok's lack of effective support has been extremely frustrating. I expect better from a company of this size, and I hope they improve their customer support processes to provide real solutions instead of repetitive responses

Reviews (189)

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Thumbnail of user simonabaldi159
2 reviews
1 helpful vote
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June 4th, 2024

And good card service. It's not complicated, you understand
It's quick and the support is friendly and competent. Absolute best to do

Thumbnail of user sidneyw104
1 review
1 helpful vote
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December 8th, 2023

Tiktok will not post a comment someone post because they say it goes against their guidelines. I have seen videos were celebrities and others literally cursing and ranting. See, just stupid and $#*! backwards.

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Thumbnail of user hamzar22
1 review
1 helpful vote
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September 9th, 2022

Hello Tik tok team!
A warning is coming to my account.
1)I am sorry for my mistake. At first I didn't understand the rules.
2)I hope such mistakes will not happen again please review my account and help me.

Thumbnail of user jeffreyv239
1 review
3 helpful votes
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November 8th, 2022

I've posted multiple videos without any problems, mainly political, to appease my own party and maybe win over others.
The night before the election for the Senate and the House, my videos were randomly removed and my account was suspended in jeopardy. After two weeks I gained over a thousand followers. Also I won my appeals on the videos but was still suspended. I deleted my account right after.

Service
Thumbnail of user harlowc
19 reviews
12 helpful votes
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May 1st, 2020

The crackling fire of hate that permeates (www.tiktok.com) reveals the degree to which, primarily, young people are mentally injured. This application is another ugly, global boil filled with racist puss to which no one should be exposed. Black Social is a new site that seems to be troll-free. Yet, if it becomes an unsightly mess, I will update this review.

Thumbnail of user hughj125
1 review
4 helpful votes
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September 11th, 2023

It sucks, you larp.
I used it once and it was bad because of the bad content. It also destroyed peoples attention spans. Not only that but 25 apps already had this exact formula/community which meant that tiktok has no reason to exist.

Thumbnail of user robs901
18 reviews
36 helpful votes
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December 13th, 2023

Deleted or cancelled people that I clicked Follow buttons on. Also noticed that Replies by Creators to their viewers' Comments disappeared. I have a screengrab from my own Dashboard as proof. Logic militates that Tiktok also cancelled people who tried to Follow me.

Thumbnail of user basantb
1 review
4 helpful votes
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January 30th, 2022

After long struggle i got 1000 followers in my tiktok account, and I started to live on tiktok but after some days they banded me from going live by showing age restrictions. Iam already 26 years old. I had posted my passport for proof. My appeal is still on under review whats the reason. We are human being so human being makes mistakes. I think at the time of sending passport photo I mistakenly send my wife passport.
I provided everything that iam 26 years old but iam still unable to go live
Tiktok have weak and poor management

Service
Thumbnail of user keshal16
1 review
1 helpful vote
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December 13th, 2022

My account was hacked 3 days ago. I've been trying to get help from tiktok but I haven't received a response. Mist people who can help are trying to charge upwards of $140 which I do not have. I am completely frustrated.

Thumbnail of user todamnstupid
2 reviews
3 helpful votes
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May 22nd, 2023

My experience was not pleasant. Reported multiple times abuse one creator was making towards another. Reported a boy one night said he was going to end it all. They never took these posts down or stopped the creator
Not something I care to watch at all

Service
Thumbnail of user mikaiw
10 reviews
39 helpful votes
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March 20th, 2023

Tik-Tok, you need to start thinking straight! A lot of people promote dangerous challenges here and a bunch of 7 through 12 year old kids decided that making inappropriate Roblox videos on this platform/website. I'm tired of people doing these types of stuff on the platform was ok. This is probably the reason Tik-Tok is banned on all government owned devices.

Thumbnail of user gedamust417
1 review
0 helpful votes
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July 22nd, 2023

Using this platform and networking with this company totally changing live of million Communities globally.So, Everybody please be a part of it.This company totally life changer and have a full work opportunities.

Tip for consumers:
It is very important company and platform

Products used:
Consmotics and jackets

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Value
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Thumbnail of user honestr55
1 review
1 helpful vote
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February 26th, 2022

Reporting Community Guidelines do not improve the user experience. You download the app to dance, and have fun but it quickly turns into, for example, User #4 requiring All White People to suck his $#*!

Tip for consumers:
Prepare to suck due to skin color

Products used:
Community Guidelines

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Quality
Thumbnail of user wesleyr147
1 review
0 helpful votes
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January 30th, 2023

The overall app is okay, but you see porn on the website every now and then. Yet I get banned for "being too young." Then to appeal to get unbanned, I NEED A ID! What kinda 13-17 year old is gonna have some sort of ID? The users on the app are kind of cringe, too... And you also see so much 5 year olds, and I get banned!

Tip for consumers:
Be a female and you won't get banned, the moderators are absolutes simps. And don't say anything bad about them or instant ban.

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Value
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Thumbnail of user ellih9
1 review
2 helpful votes
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September 11th, 2023

Tried reporting a guy who cut of a flys legs and making fun of the fly not being able to stand anymore. I reported it as animal abuse and they denied my request saying that this was no animal abuse. Why is that? Maybe because it is „just" a fly? This app sucks! So bad…

Thumbnail of user nadia1
2 reviews
0 helpful votes
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July 1st, 2022

This site is based on spreading vice among young age groups, and instead of turning it into an application for creativity, it has become an application to break the habits on which we raise the children of the next generation.

Service
Value
Thumbnail of user mariar2436
1 review
1 helpful vote
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August 24th, 2022

The reason for this terrible review is because everything seems to be a violation but I see girls and guys half naked on their tryna sell ther $#*! but I can't post a song I licensed and edited. I hope they fall off the planet

Thumbnail of user antonia7
1 review
0 helpful votes
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March 1st, 2022

Tiktok can be fun watching random clips and you can put comments as you like. However Tiktok FAILED at following their own rules and I find it pathetic that they can't figure it out! See, l put random comments and this one comment l made was in regards to a funny tiktok. I commented and some random person put my comment in their own TikTok and put me on blast. First off the comment wasn't offensive and it had nothing to do with anyone! I became a victim of harassment and bullying and the reply I got back after reporting it was they didn't see anything wrong with it. You would think l should let this pass considering she's a kid but l will not. It is still a form of bullying and harassment in which l did not deserve. I don't even know who this is nor do l care. So TikTok, FIX IT!

Thumbnail of user benr696
1 review
0 helpful votes
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August 8th, 2022

So passed on video to Southern Poverty Law Center. They did not see hate. Talked about stopping current facism. Tiktok pulled it saying hateful message. Also sent videos against minorities that there are still complaints against from Alt right members. Not pulled, free speech. Facebook over again?

Tip for consumers:
Have fun. Know if you are trying to do a message or state something about the world to make it better you are likely to get dinged. If you are mostly for likes you are most likely okay.

Products used:
Videos

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Value
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Thumbnail of user kyliem112
1 review
0 helpful votes
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July 19th, 2022

This platform has caused rather difficulties among my dearest friend. I do not appreciate the almost banning of his account, while he did nothing wrong.(@tdoggg27) if tiktok could so kindly take this into consideration of further improving there app, i think it will make this world a better place. Thank you for your time.

Thumbnail of user barrettduo
1 review
4 helpful votes
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May 14th, 2023

TikTok is a Highly Biased Social Platform! It is also run by an incompetent administration, who does not understand the laws as it pertains to the legalities of copyright law. I placed a video presentation of a song, which was fully within the Public Domain, yet TikTok muted it and replaced my original soundtrack with someone else's soundtrack. This doubled the illegality of the process. Not only did TikTok Administration not remove the illegal soundtrack placed on my video, but refused to even acknowledge both if its errors.
I finally removed all my videos from TikTok, and deleted my account. Not a honest Social Platform to get involved with!

Tip for consumers:
No

Products used:
None

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Value
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Thumbnail of user astonc5
1 review
3 helpful votes
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April 4th, 2022

Do not allow your kids to use Tiktok, there is a lot of content that is completely illegal to be shown to minors. Unfortunately Tiktok don't care about nudity and violence posting even if you report them. I now use Instagram and Facebook and there is much better content for my kids there than TikTok. There is also reports of TikTok spying on your phone through their software, avoid it at all cost!

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Thumbnail of user claudiak166
1 review
3 helpful votes
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October 31st, 2022

My video was stolen by someone and used for their views, I have written complaint to Tik tok only to find out few hours later that MY account was banned … this wasn't my only banned account because they ban you for the most stupidest of reasons while other users might have do the same. Safe to say that the Tik tok team is $#*!ed. I don't recommend being a content creator on this app if you want to post something other than stupid dancing trends or fake facts videos.

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Thumbnail of user robertg4959
1 review
2 helpful votes
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August 15th, 2023

Tik Tok steals products and money from the small businesses that are just trying to get started. No questions asked after someone makes a purchase can lie and say they don't like it and get a refund and keep their product. While the small business eats every bit of the money that was lost because of Tik Toks stupid rules that protect the customer over the small business.

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Thumbnail of user juliea926
1 review
0 helpful votes
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June 1st, 2022

I post a video of a friend that passed away 11 years ago Tik Tok took my video down because I had a picture of him when he was younger. Then they suspended my live because my kids walk in front of them.

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