• TikTok

TikTok

Is this your business?
Write a Review

Overview

TikTok has a rating of 1.4 stars from 189 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TikTok most frequently mention social media, community guidelines, and customer service problems. TikTok ranks 229th among Mobile Applications sites.

  • Service
    80
  • Value
    69
  • Shipping
    47
  • Returns
    48
  • Quality
    69
Positive reviews (last 12 months): 5.9%
Positive
1
Neutral
1
Negative
15
78
See all photos
How would you rate TikTok?
Top Positive Review

“Good service”

Simona B.
6/4/24

And good card service. It's not complicated, you understand It's quick and the support is friendly and competent. Absolute best to do

Top Critical Review

“Frustrating Refund Process and Unhelpful Support”

Muataz M.
10/11/24

I have been trying to resolve a simple refund issue with TikTok for weeks now. Despite following their instructions and submitting multiple requests through Google Play, my refund request for unused TikTok coins has been repeatedly denied. The communication from TikTok's support has been circular and unhelpful, sending me back to Google Play even though Google has stated it cannot process the refund. This ongoing issue is causing delays in resolving other important matters, and TikTok's lack of effective support has been extremely frustrating. I expect better from a company of this size, and I hope they improve their customer support processes to provide real solutions instead of repetitive responses

Reviews (189)

Rating

Timeframe

Other

Thumbnail of user mellyl5
1 review
3 helpful votes
  • Send Message
October 17th, 2023

I recently came across a comment on TikTok that stated, "I hate Israel so much and I wish for all those who hurt Hamas to rot in hell. I am so happy they are fighting back and I hope Israel SUFFERS." This comment appears to be in direct violation of TikTok's community guidelines concerning hate speech and is potentially in violation of global legal standards. Yet, when reported, the platform did not find any violations and did not remove it.

Interestingly, when the roles of Israel and Hamas are reversed in a similar statement, the comment is promptly removed. This inconsistency raises questions about the platform's application of its guidelines and its commitment to maintaining a safe and unbiased environment for all users.

Thumbnail of user derekn112
1 review
3 helpful votes
  • Send Message
June 1st, 2023

I don't know how, I don't know why, this exists. A Chinese spyware tracking everything your doing. If I want one thing to happen on this day, June 1st, 2023, is to shut down this app once and for all. No word of this shall spread anymore.

Thumbnail of user julien397
1 review
3 helpful votes
  • Send Message
October 19th, 2021

I think tick tock is a very biased site you have tiktok banning or pulling your videos for non nudity when you have people bearing at all publicly then I also noticed that tick tock will invade your privacy by looking at your private non-published videos I experienced this when I posted a video of me in swimsuits but I made it private next thing I know immediately they permanently banned my account beware they're snooping and looking at you at your private videos... I think the site is very biased and judgmental

Tip for consumers:
Don't use it

Products used:
Service

Service
Thumbnail of user mymelon84
1 review
2 helpful votes
  • Send Message
November 13th, 2023

Tik Tok like many other social media outlets allows sexuality as a matter of fact it's encouraged but when one comments the comment is reviewed. How is this ok? Many people say its not for kids yet there are posting not suitable for children. Its funny how social media grows because mainly woman showing off their bodies yet there is no filter. I thought those types of sites were a pay per view type thing like fansonly. Its just baffling how a comment is critiqued but not suggestive videos. Seems like a contradiction from the makers of these sites. Money and sex mean everything

Value
Thumbnail of user mikeb1676
23 reviews
40 helpful votes
  • Send Message
April 3rd, 2023

It can be fluff, it can be intellectual, it can be bitter. It still restricts speech more than I like but it's under attack because the US government doesn't think it restricts it enough. It's not Chinese espionage. That's all over the place anyway. Social networking platforms are generally toxic. This one is relatively better.

Quality
Thumbnail of user relic0976
3 reviews
8 helpful votes
  • Send Message
June 9th, 2023

All this is used for is to trap young people., It offers nothing useful and is why young people don't want to be anybody but lay around and live off of their parents' money. You'll find nothing but drama and bullying on this website.

Thumbnail of user leanak1
8 reviews
26 helpful votes
  • Send Message
May 27th, 2020

This site literally wasted days and hours when only the popular people get all the views. The creators do NOT know what talent is. This site effects people mentally and keeps them busy online. This site is horrible for society.

Thumbnail of user jeffwalt61
2 reviews
3 helpful votes
  • Send Message
November 4th, 2023

I don't care for TicTok. It's just skit after skit. Not as informative as UTube. Also to much right wing propaganda for my taste, which just proves how little people really pay attention to what's going on.

Quality
Thumbnail of user joshj229
1 review
4 helpful votes
  • Send Message
January 28th, 2023

Tiktok is a joke, their guidelines talk about minor safety. Why should a minor have access to certain content. Why should someone have to be censored because an app allows children to talk to adults?
Adult nudity/sexual acts, most of the content on the app is girls shaking their butts and wearing inappropriate clothes. Let's not forget the challenges that have girls in lingerie or with their butts hanging in the air. If that doesn't violate the sexual acts or nudity part than it does effect the minor safety part.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rachelp747
1 review
0 helpful votes
  • Send Message
August 18th, 2022

I would give 0 if I could I have been trying to get my birthday changed for 2 weeks now and I keep getting goasted by the customer service they asked for one think and I sent it same day one week later still nothing they don't have. A number to call I have reached out multiple times and emailed and posted worst company ever

Service
Thumbnail of user manuelai2
20 reviews
17 helpful votes
  • Send Message
August 7th, 2022

My account fansly69insta got banned for reasons unknown since 5th August 2022 and I am terribly affected by the turn of events. If I violated any community guidelines unbeknownst to myself, kindl, give me a second chance to mend my ways and follow the rules as stipulated by the TikTok community. Please give the account back to me as it had taken painstaking efforts to finally amass such a huge and lovely base of followers.

Tip for consumers:
My account fansly69insta got banned for reasons unknown since 5th August 2022 and I am terribly affected by the turn of events. If I violated any community guidelines unbeknownst to myself, kindl, give me a second chance to mend my ways and follow the rules as stipulated by the TikTok community. Please give the account back to me as it had taken painstaking efforts to finally amass such a huge and lovely base of followers.

Products used:
My account fansly69insta got banned for reasons unknown since 5th August 2022 and I am terribly affected by the turn of events. If I violated any community guidelines unbeknownst to myself, kindl, give me a second chance to mend my ways and follow the rules as stipulated by the TikTok community. Please give the account back to me as it had taken painstaking efforts to finally amass such a huge and lovely base of followers.

Service
Value
Shipping
Returns
Quality
Thumbnail of user melaniep328
1 review
0 helpful votes
  • Send Message
June 13th, 2022

This app is a joke. My account keeps getting banned for no reason and they don't investigate. I had almost 10k followers on my first account that got banned. I've had 4 accounts band. The only thing I have on my TikTok is my family having fun.

Thumbnail of user aalayahmeans1022
1 review
2 helpful votes
  • Send Message
April 9th, 2023

I've been telling tiktok my problems with them not giving me all my likes and they don't do anything about it and they are continuing to not do anything about and are continuing to not give me all my likes!

Service
Thumbnail of user maribela58
1 review
0 helpful votes
  • Send Message
March 3rd, 2022

I'm very concern because here on til tok they erase or complain about a video that my granddaughter did and it was a inoffensive video but I notice that a lot of people but video doing offensive stuff like showing there private part front or back even though they have clothes on them especially women also they dance very inappropriate but TikTok don't block those videos.

Thumbnail of user maggiel176
1 review
1 helpful vote
  • Send Message
January 3rd, 2023

I prepaid for business ads, the Tik Tok system suddenly stopped running my ads and suspended my account. They took the rest of my money, over $200 dollars (unused ads credits) and never refunded me my money, even after I dispute it with my credit card company. The Tik Tok Company stole from me. Never again will I be placing business ads with them!

Products used:
Business Ads

Thumbnail of user elizabethb2850
1 review
3 helpful votes
  • Send Message
November 5th, 2022

I had a video of mine taken down for "violating community guidelines" when it was about sexual assault? It makes no sense as to why something USEFUL was taken down and not given a good reason as to why it was taken down? Do you not want to normalize people feeling like it's not a crime and they're not in the wrong when SOMEONE touches them? This app is actually screwed and unbelievable.

Thumbnail of user gracevilledowns
1 review
1 helpful vote
  • Send Message
September 18th, 2023

At 13 X was a happy, well adjusted teen, doing well in school, polite and respectful. We put in place all precautions we could but easy for a tech savvy teen to reverse. At 14 X is addicted to TikTok, X language is foul, disrespectful, and aggressive. At 14 we have lost our teen, X lives either on the streets or in a persons house we dont know, except their lifestyle is totally alien to anything we know. Due to the laws of where we live at 14 we can do nothing to get our teen off the streets and home. All X "new" friends are addicted to TikTok, the way they dress, their speech, everything is a mirror image of what they see on TikTok. If you are a parent PLEASE keep your kid off this horrendous app.

Thumbnail of user abnerb15
1 review
0 helpful votes
  • Send Message
December 20th, 2020

Its very entertaining i love it
TikTok is a great app for the creative juices to flow, but it has inappropriate stuff on the app. I let my kids use the app, because I thought the app was appropriate for all ages, though I really didn't look into the app first. Weeks later, I was being nosy around my kids stuff, and I asked what they were watching.

Thumbnail of user sandraw1561
3 reviews
4 helpful votes
  • Send Message
December 27th, 2021

Hackers are on here google play and tiktok and nextdoor! Crackheads! I have my freedom rights to say whatever i want to say an ill be posting commenting this every day now! Try something courts will not be on your sides. Thats my freedom rights

Service
Value
Quality
Thumbnail of user itsyoui
2 reviews
4 helpful votes
  • Send Message
November 10th, 2021

Tiktok freaking sucks and full of negativity. It isn't for me at all. I use the app on occasions but not all the time. I recieved negative comments about my art vids. And just been getting more rude comments from users for no reason. I've been shadow banned before on previous accounts. The tik tok algorithm is pretty bad. Do not delete videos at all that ruins your view rate be warned.

Thumbnail of user gavela
4 reviews
5 helpful votes
  • Send Message
March 23rd, 2023

China will soon own the United States of America. Americans should be aware that the Chinese Government goal is to own the United States. The United States government it's treating their actions it's not a big deal. Why is the US still doing business with China. The US government should stop doing business with China. Continue the way there are going. This website should be boycott thanks from being used in the US. Home

Thumbnail of user koreyb17
1 review
0 helpful votes
  • Send Message
September 19th, 2022

I change the phone number that I am using on Tiktok and when I write in to have them change it they tell me that I have to contact my service provider and have them reactivate the number so TIKTOK can send a verification code. That has to be the most craziest thing Ive ever heard. I guess there is no $#*!ing edit button on the back end. Who is going to activate a changed number for a app.

Thumbnail of user amyg1306
1 review
1 helpful vote
  • Send Message
March 9th, 2022

The culture on this ap has changed drastically, it seems like those who were in Facebook are starting to occupy TikTok with their nasty culture. There is nothing but toxicity, callouts, fighting, drama now. Not to mention all the horrible comments. It wasn't always like this, not until recently. It's not even enjoyable to open the app anymore, i get the same feelings of anxiety and dread that I felt when I was still on facebook. Nothing but political agendas and making fun of people. It's not the supportive place that I was introduced to three years ago.

Tip for consumers:
If you love facebook, and drama, this place is for you

Service
Value
Quality
Thumbnail of user wayneh679
4 reviews
3 helpful votes
  • Send Message
October 27th, 2022

The moderation on TikTok might be worse than Roblox. I posted a video advertising a Bitcoin Clicker and it was from Scratch. Somehow, TikTok thought I was trying to scam people. How does some random clicking game TURN INTO A SCAM? I never said in the description that it would give you free bitcoin either! I tried to post the advertisement again and again, but it ended up with my account getting a warning. That's really dumb.

Tip for consumers:
Don't use TikTok

Products used:
Videos

Service
Value
Quality
Thumbnail of user thomasp1318
13 reviews
3 helpful votes
  • Send Message
June 7th, 2022

Scam social media website even rumoured to be part of a terrorist network, permanently bans good people after they make a few videos. It's a death patch where people are being used and abused without payout. Time stealer. Deleted my account with no content back up and scammed me for my time even know i just got a new iPhone rose gold and just tiktok'd every once in a while when i was doing something worth filming

I do not recommend using this virus app, will waste your time not worth content creating on JUST like VINE that got deleted and all content was LOST and forgotten.

Kid app and kids are being taken advantage of by "special" adults

Sitejabber for Business

Gain trust and grow your business with customer reviews.

How do I know I can trust these reviews about TikTok?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about TikTok?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business