Tillys

I loved to shop at tilly's in the store and the clothes I got from there were pretty good but the prices were high for the material it's made of. My mom and I decided to buy something online if I payed her back so I order 2 halter tops and a pair of pom Pom shorts. We ordered the clothes at least a week and a half ago and the store kept pushing our order farther back when it should have come on Tuesday now it's saying we won't get the clothes until next Tuesday or Thursday. I'm beyond belief pissed about it and I canceled any further magazines coming to my house...

I went to tillys with me and my friend and we are both 13 years old. For every single coupon we found online they gave us excuses for why we cant use it. For a coupon that said never expires and said that 74 people used it today they said that cant let us use it because it expired and it was probably just a glitch. We also saw an adult that was in front of us in line that they let her use a 20% coupon. But when we asked they said they were out even though we saw more coupons. So we ended up buying our clothes for full price... after a while we realized that it was unfair what they did so we went to return the clothes. But they told us that we couldnt return it because we just bought it which makes no sense. And when we asked them if they had a coupon they kept saying no even though we saw ppl on front of us use it... they gave us no respect just because we were kids. Next time you want to buy at tillys keep this review in mind.

Ordered one of their watches online for my boyfriends birthday because they didn't carry it in store, paid $30 for OVERNIGHT shipping on Saturday morning for it not to get here till Wednesday night (his birthday). Didn't get a tacking number till Tuesday night because there were "inconsistencies with my order" but it wasn't inconsistent enough to take the $300+ out of my account. They called and asked my name and said it was now verified. Like what. Called customer service, they said it was my fault because they have a "standard 2 day processing period". So basically they don't offer overnight or 2 day shipping.

I sent my shorts back that didn't fit and am being charged 16$ to return them so I am only getting back less than half of my money that I had ordered. I understand the shipping fee but if you use the return label they send you it's 8$ on top of that. One: it doesn't cost 8$ to ship short. S. And 2: there was no where said if I used this label is miss out on 8$ it's complete $#*! and I'll never order anything again from this company. Any other company sends the label and doesn't charge you to use it. I it would have came in my package that if you use this label you will cost 8$ off your order I wouldn't have used it but no it says it on the website instead. Doesn't matter that information should be included in return fees. Beyond pissed.

I recently made a purchase online and after not receiving the order on the scheduled date, I contacted their customer service line to inquire on the order. The hold time to get to a representative was over 30 minutes. This happened twice! The first time I gave up and tried sending an email to their customer support but the email was never addressed. The second time I got a hold of a female representative who obviously didn't like her job because she was not very helpful. I never received the order and had to go through my bank to dispute the charges. Will not be using their online store again.